St George's Veterinary Group - Wolverhampton Hospital

Website: http://www.stgeorgesvets.co.uk
Email: info@stgeorgesvets.co.uk
Tel: 01902 425262

8 St George's Parade
Wolverhampton
West Midlands WV2 1BD


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Practice Details

  • Quality treatment for pets and horses
  • State of the art diagnostics and treatments
  • Vets and Qualified Nurses on site 24/7
  • Free parking
  • Mobile visiting service covering the Stourbridge, Halesowen, Sedgley and Albrighton areas
  • Best Start packages for your new pet from £78

Average Rating

St George's Veterinary Group - Wolverhampton Hospital

8 St George's Parade Wolverhampton, WV2 1BD
01902 425262
4.7 Based on 141 ratings
Write a review - click here

Vet Practice Reviews

Reviewed by: matt on 15/08/2014

Overall rating:

5

“excellent service, kind and caring”

i took my dog paddy to the out of hours service he was rushed in straight away and they showed great concern. they had a quick diagnosis and were confident with what they were talking about every member of staff were very helpful and kind and caring they really go the extra mile for your pet, even though the diagnosis isnt good for my dog they have done there best for him especially claire the vet and they carry on doing so,she has been brilliant telling me to call her any time if i have concerns for paddy and calling me for updates. he had to stay over and they kitted his kennel with some personal things from home i had took in and even had a visiting room i could sit with our dog for a while before he had to stay another night i am really really greatful to every member of staff there. thank you so much

 

Reviewed by: Rob on 11/08/2014

Overall rating:

5

“Traumatic time”

Not my vet as I am close to Rosewood but needed out of hours emergency service. But reception and vet ( Merel ) could not have been more sympathetic and efficient when my dear cat Fuggles had to be put to sleep on Wednesday evening 6th August. They have my deepest appreciation.

 

Reviewed by: Gordon on 05/08/2014

Overall rating:

5

“Thank you”

Thank you for being the best Veterinary Practice that we have ever experienced. We and our cat where treated with every respect and consideration when we had to say goodbye to our much loved cat 'Spice'.

 

Reviewed by: Beckie on 24/07/2014

Overall rating:

5

“Caring for my puppies”

All vets that saw them did everything they could to help my puppy be comfortable while they cared for them and did everything in the puppy's best interest. Very grateful.

 

Reviewed by: Terry on 24/07/2014

Overall rating:

5

“My niece now uses St George”

Everything you could ever wish for in a great vets/hospital and I have had Doberman's for forty years and used other vets. The staff are fantastic from vets , nurses to reception to office staff, everything perfect, thanks.

 

Reviewed by: Dog on 05/07/2014

Overall rating:

5

“Wooof”

Woooof Wuf Grrrrrr, Wuf Wuf

 

Reviewed by: g j parish on 19/06/2014

Overall rating:

5

“st georges vets”

excellent service

 

Reviewed by: Allan Sharp on 12/06/2014

Overall rating:

5

“Teddy”

What a lovely smiling team you all are. You all put Teddy Edwards and myself at ease. My worries disappeared, and I was happy to leave him in your care, because you were all so professional and caring. I have my whirling dervish back to himself now, and he has a bright smile too. A big thank you from little Teddy.

 

Reviewed by: Nicola Bradley on 02/05/2014

Overall rating:

5

“A BIG "Thank you" to vet Laura and all of the staff xxx”

Thank you so much for making such a difficult moment more tolerable. Your patience and gentle approach along woth your soothing demeanor speaks volumes and i will never forgert that. I cant express how much I appreciate how Laura and the reception staff member put me at ease immediately and helped me feel I was making to best decision for my old blue boy who went to doggy heaven on sunday:(

You provide a unique and wonderful service.
"THANK YOU"

With great appreciation,

The Bradley Family
xxx

 

Reviewed by: Mrs Bourne on 25/04/2014

Overall rating:

4.8

“Care of Ben”

Excellent professional advice and help when our dog was unwell on bank holiday, Easter Sunday. Thought we would struggle to find care for him was our usual vets were closed. Really impressed with the whole staff. The receptionist who was our initial contact was caring, thoughtful and very easy to talk to. They kept in touch with updates on his care throughout his stay. When we picked him up they explained his care and treatment thoroughly. Upon visiting Ben's usual vets after the Easter break, all the information of our dogs care and treatment had been e mailed through to them ready. Excellent standard of cleanliness and wonderful staff. Would recommend 100%.

 

Reviewed by: Debbie on 12/04/2014

Overall rating:

5

“Excellent ”

Thank you to both the vets for your wonderful care shown to Charlie the rescued Persian. It is comforting to know that his last 12 hours were comfortable and cared for.













 

Reviewed by: Jo Field on 04/04/2014

Overall rating:

5

“Only vet I recommend!!”

All the staff are so caring whilst being professional.
I have tried other vets in the past - this is the only one I feel comfortable to allow to treat our dog.
A pleasure to visit every time!!!

 

Reviewed by: Debra D on 16/03/2014

Overall rating:

5

“Every Confidence in St George”

I recently moved to St George's after receiving poor treatment from my previous vets. I have to say that I was so impressed with the treatment I received for my 2 cats Molly and Milly. Everybody from the receptionists to the vets were caring and professional. I was recommended by a friend and I would have no hesitation in recommending such a great practice.

 

Reviewed by: treacle on 20/02/2014

Overall rating:

5

“vets that care”

I have been a client of St.Georges for about 16 years and I must say that both the standard of care for my dogs and the care shown towards myself as been outstanding. I have not hesitated to recommend the practice to friends.

 

Reviewed by: mr parker on 13/02/2014

Overall rating:

5

“great vet”

I have two lovely bullmastiffs recently blue my male bullmastiff developed a problem late at night, I am disabled and have a lot of mobility problems so I phoned st Georges and they took complete control of the situation, they phoned a animal transport taxi which picked me and blue up and took us to there Wolverhampton pet hospital and they soon sorted out the problem, they picked blue up by pet ambulance the next for more investigation and he is now back with me at home, with out St Georges I would not be able to have a dog at all, so thanks st Georges vets you are the best, any one reading this put your faith in St Georges vets and you won't go wrong, thank again,blue, scarlet ,and mr parker

 

Reviewed by: duffields on 12/02/2014

Overall rating:

5

“there when we need them”

we have 5 horses and 2 dogs who all keep these guys busy.
From routine injections for the horses to the constant challenge of our Cavalier girls epilepsy St Georges are there. From a repeat prescription for Beatrix's drugs to the lengthy treatment my pony Crissy had for her poorly feet there has never been anything less than first class service. The reception staff are knowledgeable and courteous. The vets are prompt and professional, and take time to talk to you about your animals condition and subsequent treatment. Nursing staff are helpful and reassuring and care for my animals as much as i do.
An excellent team who are always there when we need them.
(and we need them a lot !)

 

Reviewed by: Susan on 06/02/2014

Overall rating:

5

“Lola”

I have not had cause to go to St Georges very often as I've only had Lola (jack Russell bitch) for a few months but on the few visits I have made after she was doctored I was very pleased with both the professionalism and quality of care - as well as the caring attitude from all the staff. Thank you very much. regards - Sue

 

Reviewed by: Dave Woodward on 05/02/2014

Overall rating:

5

“The complete professional practice”

For the last 14 years St. Gearges has been there for our two cats. Everybody, partners, vets, nurses, administration and reception staff, have been friendly, helpful and professional in all our dealings. Apart from receiving first class treatment, the worry of insurance and costs are handled so efficiently.

 

Reviewed by: linda weller on 04/02/2014

Overall rating:

5

“so kind and understanding”

The treatment and care my dog received was second to none as was the after care following the op she had i would highly recommend st. georges vets to all my friends.

 

Reviewed by: annieK on 03/02/2014

Overall rating:

5

“WONDERFUL CARE”

We have always had rescue dogs, usually the much misunderstood Staffies, we have been going for many years with our various rescue dogs to St Georges.. We are now attending 'the slimming club' with one of our dogs !! I love that the staff care as much for my animals as I and my family do. Wouldn't go anywhere else.. Thank You xxx

 

Reviewed by: Karen and Rhiannon on 03/02/2014

Overall rating:

4.6

“After Eights!”

We came as an emergency after our Labradoodle puppy ate a box of After Eights (except for 3!)
Everyone was veryfriendly, informative and didn't leave us not knowling what was happening and even made us a coffee !

 

Reviewed by: Sarah on 03/02/2014

Overall rating:

5

“Very Good”

Very good my mom (Sarah) came to work here because she liked it, when she took the dogs to it and she rescused a cat from here so it is very good at St Georges!

 

Reviewed by: Kerry on 02/02/2014

Overall rating:

4.8

“Panic in emergency”

We attended the Wolverhampton clinic in a panic with our dog. The staff were very friendly and made sure we were seen as soon as possible. They took care of our dog, and us too. I will always this vets now. They have won my trust.
Thank you everyone.

 

Reviewed by: Carol on 02/02/2014

Overall rating:

5

“Simply the best”

Always very helpful, caring and go the extra mile. Every vet we have dealt with is professional and explain in detail what treatment is required and nothing is too much trouble for any of the staff. They really care about our pets health and well-being. Nothing is too much trouble for them.
Would have no difficulty in recommending them, and have already done so when other pet owners have had a problem.

 

Reviewed by: Mrs Jarvis on 01/02/2014

Overall rating:

5

“They saved Simba”

The vet noticed straight away how dehydrated Simba was and guessed he had been poisoned, due to the fact that we noticed how withdrawn, lethargic and loss of appetite. He was hospitalised and had his kidneys flushed as they had almost failed on him, and they nursed him back to health. The vet told us it would be touch and go, as he was so poorly, but they managed to save him. Thanks to all the team at St. George's!

 

Reviewed by: Michelle on 01/02/2014

Overall rating:

5

“Simply the best”

If you want the best for your pets, then St.Georges is the number 1 vets who provide the best service to keep your pets healthy, fit and well. We have been with St.Georges for over twenty years and would not allow any other vet to look after our dog's.

 

Reviewed by: St George's Veterinary Group Wolverhampton Hospital on 31/01/2014

Overall rating:

5

“Simply the best”

Our cat Jake had an accident 2 years ago, and from the moment we arrived with him at St Georges Wolverhampton, he had the most wonderful care, from all the vets, especially, Steve,Jo,Tomas,Emma and Meryl and all the nurses,who looked after him (and us) during his many months of treatment, and thanks to the reception staff, who have always been most kind. Jake is now back to normal and enjoying his life, which is only due to the dedication and perseverance of this practice. We wouldn't go anywhere else, many thanks.

 

Reviewed by: The Boswells on 30/01/2014

Overall rating:

5

“Our whippies have been attended by St George”

 

Reviewed by: very professional on 29/01/2014

Overall rating:

5

“very professional”

my cat received prompt attention he is renal patient and was admitted with onset blindness due to pressure behind the eyes tests and drugs were swiftly administerd and 3 days later my cat can see again and all though he is 19yrs old he has had a good chance thanks to the professionalism of the practice i think 1st for 2014!

 

Reviewed by: macy on 29/01/2014

Overall rating:

5

“professional vets”

Very quick to respond in emergency. Always professional but friendly and pleasant.

 

Reviewed by: Hannah on 29/01/2014

Overall rating:

5

“Abbie - My Bullmastiff”

St Georges, Wolverhampton have been such a great vet to us and we have been in a lot over the last 2 years.
My Bullmastiff who was 2.5 yrs has Elbow Dysplasia, Cataracts on both eyes and has had both of her Cruciate Ligaments repaired by Steve and Jo who have been caring and compassionate and always spoke to us about her conditions honestly, they have been a great support and always put her needs first and I would recommend them to anyone and often do.
We have also seen Ruth who is such a lovely Nurse for health checks and always ready for a fuss with Abbie.
The Receptionists are always lovely and helpful, they always greet ss and Abbie with enthusiasm and a smile.
We have found that St Georges are very good value for money especially their Healthy Pet Club.

 

Reviewed by: Mrs Glenys Wood on 29/01/2014

Overall rating:

5

“Happy client”

This practice is second to none. All vets are courteous professional and have and are looking after our dog fantastic. The nurses and staff on the desk are extremely friendly and are very approachable could not ask for better service.

 

Reviewed by: Tilly on 29/01/2014

Overall rating:

5

“I would definitely recommend!”

Lovely staff here, always friendly & helpful! They were very kind to us when our dog was quite poorly a couple of years ago & she's now fighting fit!

 

Reviewed by: Becki on 29/01/2014

Overall rating:

5

“Excellent all round service”

Both the small and large animal practices are spot on, the vets take as much time and effort over my guinea pigs as they do my horses :)

 

Reviewed by: Bramble on 29/01/2014

Overall rating:

5

“its a comfort to that our dog is in great hands I say that everybody at st georges needs a big pat on the back and a large thank you. ”

 

Reviewed by: Pet Patter Playpark on 29/01/2014

Overall rating:

5

“Love this practice!”

We recommend St Georges to all of our clients. We wouldn't want to trust anyone else with the special woofers we look after. Our staff also use them for their own dogs. Professional, smiley, helpful, caring. Thanks for always being there St Georges xx

 

Reviewed by: Steph on 29/01/2014

Overall rating:

4.8

“Saved my dogs life... Twice so far!!”

 

Reviewed by: Jayne on 28/01/2014

Overall rating:

5

“Vet was lovely and friendly and worked in a professional manner wich put me and my horses at ease :)”

 

Reviewed by: Brenda Ward on 28/01/2014

Overall rating:

5

“Friendly & Thorough”

I travel far to attend this veternary practise. I have complete confidence of their excellent service.

 

Reviewed by: Sue on 28/01/2014

Overall rating:

5

“All concerned are very friendly and helpful ”

Steve and his team have been marvellous with Mindy since she was diagnosed with cancer, the treatment and care she has received has been second to none. I cannot thank St Georges enough.

 

Reviewed by: Adam on 28/01/2014

Overall rating:

5

“Amazing”

The team at St Georges Wolverhampton nursed our cat back from the brink last summer. They care and passion they showed in getting her back to health was outstanding. Thank you.

 

Reviewed by: Sally on 28/01/2014

Overall rating:

5

“Excellent Vets”

I have been a customer for over 15 years with St Georges. They have always been very helpful and friendly. Whether it be asking for advice or caring for your animal/s.

 

Reviewed by: karen on 28/01/2014

Overall rating:

5

“great staff”

Always find time for each patient, put our pets at ease

 

Reviewed by: Clare Charlesworth on 28/01/2014

Overall rating:

4.8

“All about my dogs”

In October we came across St Georges under sad circumstanxes. Billy my 14 year old boy was very poorly. Tomas was the emergency vet I dealt with and I immediately liked his manner. There was no get him here straight away as most vets do to make money, he simply advised me over a period of time, sadly the time came to say goodbye to Billy. After that day I was so impressed by the compassion that Billy and I were shown, even the simple touch of allowing Billy to stay on the floor to pass instead of the added upset of the dreaded black table! We moved our SBT Yogi to St Georges a few days later and then as it happened our rescue had discounted treatments via Birmingham Dogs Home.

If you want somewhere where your pet counts and rather than see pound signs in a vets eyes you see an animal lover that encompasses the whole practise, then transfer to St Georges.

Wish I found these guys 14 years ago!!

 

Reviewed by: Sandra Worton on 28/01/2014

Overall rating:

5

“Wonderful practice”

We have been using St George's Vets for a very long time and have always found vets, nurses and receptionists very helpful, friendly and kind. The staff are always willing to offer advice and support and we would not consider going to any other practice.

 

Reviewed by: tina davis on 28/01/2014

Overall rating:

5

“excellent 5*”

excellent compassionate vets first class service I trust them to do the best for my dog.

 

Reviewed by: Freddie on 28/01/2014

Overall rating:

5

“5* Service”

St Georges is the VERY BEST VETS - I could use many Vets who are much closer to my home but I have always been very happy to travel a distance of some 8 miles to St Georges Wolverhampton - a distance which I have carried out for over 20 years+.

EXCELLENT SERVICE - EXCELLENT SURGERY AND FACILITIES - EXCELLENT SURGEONS/STAFF

Thank You - on behalf of both myself and my cats.

 

Reviewed by: Mrs Scruffles on 28/01/2014

Overall rating:

4.8

“Would recommend this vet practice to anyone!”

Professionalism!
This veterinary practice has proved itself over the years to us by being so caring and considerate even when dealing with a very sick animal for over 10 years.. They always listened to our views on what should be done to ensure our pet was treated well and could be as comfortable as possible to give it the best life possible. Even when we disagreed with a particular treatment everything was done to ensure we were listened to, to the benefit and comfort of our particular pet.
Never once were we pushed into expensive unnecessary treatment. We were able to make our own informed decisions and were given all the info we needed to make that decision.
We were able to ask for a particular vet who we felt comfortable with and to allow continuation of care, which we felt to be very important.
We could not ask for better care for our valuable family pet. We felt in safe hands.

 

Reviewed by: Bexy D&C on 28/01/2014

Overall rating:

5

“First Class Vet Practice!!!”

Both my parents and myself have always taken our pets to St George's. They genuinely are very caring and nothing is too much trouble. You are given plenty of time at each consultation, which is so valuable when you are worried about your pet. A great service, reassuring and kind.

 

Reviewed by: Jenny Maxwell on 28/01/2014

Overall rating:

5

“Best I”

I've used many vets in my fairly long life, both in the UK and overseas, and have never known one better than this. I have complete confidence that the advice I am given will be the best, that I and my animals will be treated competently and sympathetically, and that I will get real value for money. My faith in the vets at this practice is strengthened by the fact that they do not pretend to know everything, and are never afraid to ask the opinion of a second, or even third, colleague. So far, somebody has always found the right answer!

 

Reviewed by: Diana on 28/01/2014

Overall rating:

5

“Brilliant Vets to You”

We have used this practice since it was Chambers and Franklin, the vets are excellent, the nursing staff are professional and the best thing is because I have two nervous cats I can get the same brilliant service in my own home. Anyone getting a pet for the first time would be reassured by the team at this vets as the advice is always sound and uncomplicated.

 

Reviewed by: Janet King on 28/01/2014

Overall rating:

5

“Two way consultations”

I have been a client of St Georges for many years. There service is exemporary. Consultations are always a two way thing, not a rush in, diagnose then out. I can see which ever vet I want. Knowing that I have a vet I will know if one of my dogs needs emergency treatment in the early hours of the morning, and immediate surgery on the premises, is invaluable.

 

Reviewed by: Janet on 28/01/2014

Overall rating:

4.8

“Very friendly and helpful, nurses, vets and receptionists”

Wouldn't go anywhere else in this area.

 

Reviewed by: Dog's best friends on 28/01/2014

Overall rating:

4.8

“Dog”

We've had regular check-up, emergencies & deaths and continue travel from Shrewsbury to Albrighton or Wolverhampton with our children (dogs).

 

Reviewed by: Kat on 28/01/2014

Overall rating:

5

“Excellent vets, used them for years!”

 

Reviewed by: NICK WEBB on 28/01/2014

Overall rating:

5

“EXCELLENT CARING SERVICE”

St Georges at Bushbury (previously Cornerstone)has always provided excellent care for all our dogs over the last 25 years. They provided wonderful service when our older Yorkie had to have life-saving surgery last Autumn, and she has made a full recovery. They are always very loving to our dogs and put them at their ease and are very effective and proactive with communications too. All in all,a thoroughly professional and caring service.

 

Reviewed by: Jason on 28/01/2014

Overall rating:

4.8

“Poorly Dog”

I have a 6 month old Labrador called Poppy - Last week Poppy kept vomiting quite badly, we called St Georges on the same morning and they managed to get her in within a couple of hours, an injection, tablets and a smile later and Poppy was on the mend, great service friendly staff couldnt recommend them enough, thanks St Georges!!

 

Reviewed by: Rachel on 28/01/2014

Overall rating:

5

“Compassion and professionalism ”

 

Reviewed by: Elaine on 28/01/2014

Overall rating:

5

“Great staff high standard of care”

I took my bunny and best friend to them when she was ill and they seemed to care as much as I did about her. She was twice admitted out of hours and again staff were friendly helpful and caring. They even didn't mind when I called at 3am to check on her condition. Sadly she didn't survive this illness and died but the vets again were caring he called me the next day to say how sorry they were about it and sent a lovely card and some forget me nots to put in my garden.
I now have another bunny who has some health problems and yet again we had 5* treatment for her.
I cannot find fault but you can never please everyone!

 

Reviewed by: Karen on 28/01/2014

Overall rating:

5

“wonderful veterinary group, not only very professional but genuinely caring people.”

 

Reviewed by: Flick on 28/01/2014

Overall rating:

5

“Highly Recommended! ”

Took great care of my 13 year old Labrador in a caring and professional manner.
Will certainly use again if needed.
They deserve all the stars I'm able to give. Well done

 

Reviewed by: sheila houlston on 28/01/2014

Overall rating:

4.8

“excellent care”

we have taken all our animals to Derick in perton over the last 20 yrs. all the staff and vets we have dealt with have been helpful and sympathetic to us an our animals. we shall continue to go to the practice.

 

Reviewed by: Suzanne on 28/01/2014

Overall rating:

4.8

“Years of excellent service”

We have been using St. Georges for about 40 years with all our dogs. First Shan our Afghan hound, who was misdiagnosed by another vet and had a broken leg. She lived until 14 years of age. Next, Emma, a rescue GSD cross from Bham Dogs Home, Helen Franklin saved her life when she had a twisted bowel. She unfortunately at 10 years old developed cancer and after emergency treatment had to be put to sleep. Then along came Sheba, a beautiful GSD/border collie cross, another rescue dog, cared for by St Georges who lived until she was 16 years old and eventually had heart failure, this was diagnosed at an emergency visit at midnight on 11th April 2010 and we could not have had better treatment. We are now on dog No. 4 in our married life, another border collie cross, Jade, who is on long term medication but is fine. The only reason I have only given 'value for money 4 stars is that I think all veterinary treatment is very expensive, but my pet's health is more important than money.

 

Reviewed by: Brumeux on 28/01/2014

Overall rating:

4.8

“Responsible Breeder Friendly Vets”

Having relocated a couple of years ago it was necessary to seek out a new veterinary practice that I could place my trust in.
St Georges ticked all the boxes!
They support me as a responsible breeder, facilitating my request for Early Spay/Neuter of my pedigree kittens. I have been a valued customer and my cats and kittens have been their treasured clients.
Always at the end of a phone for advice, support and the rare emergency. Always honest about their limitations (vets are not gods and cannot work miracles) but will try with all their heart while there is hope. They and their staff will comfort you when what can be done is not enough, and will assist in the bereavement process where they can.
An outstanding practice with wonderful staff, if you live near, this is where you want your pet whether it is routine or emergency treatment.

 

Reviewed by: CHRIS P. on 28/01/2014

Overall rating:

5

“HIGHLY RECOMMENDED - FRIENDLY AND EFFICIENT SERVICE!”

We have used St. Georges for many years and found their services first class. Always efficient and caring, we would have no hesitation in recommending them. Thanks to all x.

 

Reviewed by: Jill on 27/01/2014

Overall rating:

5

“Excellent.”

Spent time looking at and researching vets when I first had my dog (who is 11 and a half now!), and haven't regretted my choice. Believe me, I would take my dog elsewhere if I was unhappy, but everyone here has been wonderful and have really looked after my dog when he's been in, whether for vaccinations or for operations. Always recommend it to other pet owners, and my dog is always happy to go in and get fussed over!

 

Reviewed by: Angie on 26/01/2014

Overall rating:

4.6

“Emergency for Rocky”

My little beaut Rocky was diagnosed with a liver shunt at the tender age of 3yrs by my own vets and subsequently had an operation to correct it at Willows specialist vets in Birmingham. Sadly Rocky suffered major seizures the following day and I was forced to take him to my nearest vets which is St George's in Albrighton. Despite not being registered with the practise the staff were incredible and immediately gave Rocky treatment to help ease the seizures. They took the trouble to contact my own vets and the vet at Willows who had operated on Rocky for advise and finally they managed to make Rocky comfortable and arranged to have him transported by animal ambulance to their hospital in Wolverhampton where he continued to receive out of hours care. Sadly our beautiful boy lost his fight for life at 2:30am the following day but the staff at both Albrighton and Wolverhampton were incredibly sensitive to our feelings, were caring and very professional. As I've not been a registered pet owner with them this review comes solely from this experience but I am now in the process of registering my new puppy with them so am hoping to continue to be impressed by them.

 

Reviewed by: KB on 08/01/2014

Overall rating:

2.2

“Never again”

Last night i called the practice for advice with regards to my daughters hamster. The lady who took the call was very polite and helpful. unfortunately, i did not ask for her name as i did not envisage what i was to experience. My daughters hamster had lost use of his hind legs and the lady on the phone gave us a couple of options. I discussed these at home and called moments later to arrange out of hour visit as my daughter was very distraught. Then everything turned terrible. We took the hamster to see the vet and asked if we wanted to have him euthanasia. This was one of the routes discussed on the phone but i had not expressed a desire at one route or another. I explained to the vet how is it i could make that decision without an inspection/investigation on the hamster and i was not the expert in making that decision but rather her job to lead us the right way. The manner in which she spoke was very cold, unprofessional and showed no sympathy or compassion that i had a daughter who was distressed. She took the hamster to be checked and i came out to chat to my wife still shocked at the attitude of the vet but kept it within me for the sake of not upsetting my daughter further.We were called back when she had inspected the hamster and explained what had happened and most likely suffered a stroke which i had guessed. At this point we agreed the best thing would be to have him put to sleep while he had his dignity. My wife also sensed the same cold attitude of the vet and while i sat with my daughter in the waiting room she waited in the consultancy room while the hamster had been put to sleep. we wanted to see him one more time before we left. But the vet had asked my wife to leave the room so she could see another client as the pc was not functioning in the other room. My wife was appalled and had to remind the vet we wanted to see the hamster at which time the vet asked the receptionist to bring the hamster to the other room. We had the feeling we were expected to leave as if there was nothing more left to do for us.This we would not mind but the manner in which the vet seemed throughout was the most appalling we had seen. I have previously owned dogs and visited another vets on other side of city center i wish we had gone there a lot more professional and understanding. only reason i went here was that we had since moved and this was nearer.
Can i say that the lady who took payment was so lovely (thank you to her) and the vet should have had the same attitude. Unprofessional vet, lovely staff unfortunately it is the service and expertise and professionalism of the vet one requires at these times and this vet definitely did not have that.

Sarah Guy
Marketing Manager

I am so sorry to hear that you are unhappy with the service you received from us and that your wife was appalled. This is certainly not how we wish to be perceived and I would welcome the opportunity to investigate this for you. Please call me on 01902 425262 if you like to discuss further.

 

Reviewed by: Damian Corfield on 06/01/2014

Overall rating:

5

“5 star service”

I have been a customer for a number of years always a great service 5 star thanks

 

Reviewed by: Meg on 06/01/2014

Overall rating:

5

“Very caring cannot fault”

I am very grateful for the care Meg has received from the vet Jo
Thanking You

 

Reviewed by: MEG on 09/12/2013

Overall rating:

5

“very pleased for the attention showed to Meg especially Jo the Vet Thank You”

 

Reviewed by: Michelle on 04/12/2013

Overall rating:

4.4

“dont believe all you read!!!! would I use this vets again read on”

We have been with St. Georges for over 14 years, we were at first with another vets, who may I add quite nearly KILLED our beautiful Siberian Husky Misty. We found some antibiotics chewed up on the kitchen floor (how she got them we will never know) Misty being a full pedigree and our other dog at the time a shelti lab cross Rufus, were both taken to the un-named vets, the vet took one look at Rufus said he was fine, but gave Misty some tablets, within 15 mins of Misty having the tablet, she was in a state of collapse. She was taken back to the vets, who insisted she had to stay in over night but there was no-one at the practice over night, that was not good enough for us. Hence she was collected by St Georges and taken to their hospital. The vets saved her life!!!! Since then we have stayed with St Georges and along with Misty Rufus, there was a year later T.J. Sad to say a few years later Rufus had to be put to sleep he had reached a ripe old age of 16. Emma was the vet that had to undertake this task and I was with Rufus whilst he went on his final journey.
Yes I was upset that the first dose didn't send him to sleep and he had to have a second dose. I was allowed to stay with Rufus for as long as I wanted to be (approx. 30 mins) I was asked for a private cremation as soon as Emma told me that we could have this done. Last year 15/6/12 T.J (german shepherd) at the age of 12 had to be put to sleep due to illness, again I held my boy in my arms as he went on his final journey to meet up with Rufus, again I stayed for as long as I wanted. Then on the 15/7/12 My beautiful Misty went to meet her brothers Rufus & T.J, at 14 1/2 she had to be put to sleep, in my arms Merle was brilliant, she understood how dam bloody hard it was for us as only 1 month prior T.J went for his forever sleep, again I stayed for as long as I wanted. I had all three cremated on their own and have them at home with me.NEVER EVER had a problem up to this point.
One week prior to Misty's passing we bought Shadow an Alaskan Malamute, he had a very upset tummy, we took him to St. Georges and Thomas saw him a sample of his poop was taken Thomas looked at it, threw it away and said he had an infection, we were given some antibiotics, a few days later, there was no improvement, so we took shadow back, we were told by another vet that the antibiotics would not work, we had to provide a poop sample for test, this we did a few hours later, a week later the results came back and we were told Shadow had Gideria (something spelt like that)this vet told us that although very minimal she informed us that Shadow would have Colitis for life, and that he would have flare ups, to cut a very long story short, seeing different vets all the time getting meds some worked but then discontinued!! (not the vets fault) other meds didn't work, on 2/12/13 some 17 months later (lots of flare ups for Shadow) we once again saw Thomas who told my hubby and daughter that he didn't think it was Colitis as it would have been cured and we needed to provide three poop samples,my hubby did get annoyed as anyone would after paying for all sorts of meds, consultation fees etc and poor Thomas got all the frustration heaped upon him. We did not have to pay the consultation fee and we would not have to pay for the test and that from now on Thomas wanted to be Shadows vet so he would know exactly what Shadow needed and it would save miscommunication. This is an excellent idea and I and my family have agreed to this. Approx hour later Thomas had the task of calling us and inform that we did indeed have to pay for the test as the directors wouldn't agree, then 3/12/13 we had the director Steve (think that was his name) call us at home to discuss our complaints etc. After hearing what we had to say and hubby letting it be known he was not happy, it was agreed that we would not have to pay for another consultation (basically the same price of the test) We had an apology.
/I still will be using St Georges as we pay for the quality, care and a top rate service. Yes there have been a few blips these past months, but I believe that they 100% care for all of the animals they treat and the owners. Thomas will now have sole care of both Shadow and Kia and I believe that it will be resolved and all will be well. Special mention to "handbag"as Ian nicknamed you lol you know who you are my lovely, I would hope that the directors have a scheme that rewards the receptionist as they are the first port of call. ST GEORGES will be the only vets to treat my fur babies.

St George's Veterinary Group

We accept that for a multitude of reasons that occasionally matters do not proceed as owners would wish. We would encourage that this is always brought to our attention so that, as in this case, we can try to find a fair resolution.

 

Reviewed by: lisa on 24/11/2013

Overall rating:

5

“Really Helpful Vets”

Really helpful vets they helped me with my rabbit on a Sunday and didn't overcharge me = some other emergency vets wanted to charge me silly prices but these guys are very reasonably priced.

Thanks for helping to put my rabbit out of pain it was very much appreciated.

Kind genuine people who are interested in the well being of your pet unlike the other vet practice I contacted first who were only interested in charging silly prices

I highly recommend these guys this was my first experience with them and I was highly impressed

 

Reviewed by: anne on 23/11/2013

Overall rating:

1

“will never use this place again”

Sarah Guy
Marketing Manager

So sorry to see that we have not met your expectations. If you would like to discuss this further, please call me on 01902 425262. I would welcome the opportunity to understand what has happened and investigate this for you.

 

Reviewed by: Everyone on 28/10/2013

Overall rating:

5

“Brilliant Service ”

 

Reviewed by: Timmy Wootton on 28/10/2013

Overall rating:

5

“Top ratings”

 

Reviewed by: Kelly Thompson on 28/10/2013

Overall rating:

5

“Thank You”

After being turned away from other vets, I called St George's and was given very good and friendly advice. If it wasn't for St George's and the staff I'm not sure I would have been able to save my dog. The help I received was amazing.

 

Reviewed by: Emma Harvey on 28/10/2013

Overall rating:

5

“Incredible staff and treatment”

Our 5 year old Rottweiler Jess came in with an insect bite on her leg. While she was very vocal, the vet was incredibly sympathetic to her and obviously cared about her discomfort. She was gentle with her and very professional in her treatment. I cannot recommend this surgery enough x

 

Reviewed by: Mylo on 25/10/2013

Overall rating:

5

“Mylo”

Thankyou so much to all at st Georges especially Emma and Laura our dog was taken ill august 2013 and we felt that everyone really did there very best for him throughout his 14day stay most of the vets there treated him at some point and all were so lovely, then again in September for 2days when we decided to have him put to sleep. It was a terrible 6weeks for our family and something we will never get over he was so special to us and very missed.

 

Reviewed by: Keith on 17/10/2013

Overall rating:

1.6

“Respect for my animal:*”

From the start the rough handling of my cat unsettled her straighter way.ten years we have been taking lucy to St Georgeââ¬â¢s she just sat there without a murmur and for three days she's up a corner and off her food.
Mr K Reynolds.

Stuart Cashmore
Director

We are sorry to hear that you feel your cat was roughly treated, this is certainly not our intention and we treat all pets in a safe and respectful manner. We note that your pet was given Metacam to help prevent a reaction to her booster. It's possible, that despite this preventative measure, she may have had a reaction to the booster vaccination and this could have caused her quiet behaviour afterwards. If you are in anyway concerned or would like to discuss any aspect of this further, please call me on 01902 397227.

 

Reviewed by: Zola on 16/10/2013

Overall rating:

5

“Zola”

Sincere and grateful thanks to Emma and St George's Veterinary Group who has saved my dog with her skill and dedication to the profession. Many many thanks

 

Reviewed by: Kevin on 13/10/2013

Overall rating:

5

“Simply The BEST”

Due to the failings of other vets in the town, I used St. Georges Vets and I am so glad I did, I received service of the highest quality and professionalism in all my dealings with the various staff at the firm

I cannot thank you enough for the help you offered to us recently

 

Reviewed by: Michael Dolphin on 01/10/2013

Overall rating:

5

“Excellent Treatment for my pet.”

My wife and I would like to thank the vet Emma Pillow and all the rest of the staff, for the treatment and advice given, when our pet Cairn Terrier was taken ill suddenly. I am sure the easy option would have been to put her down, but thanks to their professionalism, she is now on the mend. I would also like for a mention to be given to Derick at the Perton branch for his excellent initial consultation, on a Sunday afternoon at that. I would recomend this team with confidence. Michael Dolphin.

 

Reviewed by: Ria Richards on 20/09/2013

Overall rating:

5

“St George”

Emma Pillow and Stuart Cashmore are two people I simply could not manage without. Their brilliant, caring professionalism is outstanding. They put their patients first and foremost everytime and then they somehow manage to find time to deal with me! I'm a very proactive owner and make sure I have as much information as possible which at other practices is not alway welcomed. Not only do they use their considerable talent to care for my animals but they are willing to listen to me and to treat me with respect - even when they probably want to strangle me:)I make sure my animals receive only the very best of care so I wouldn't dream of going anywhere other than to St George's - ever!!
If your anim
als are important to you then there really is no alternative.

 

Reviewed by: Shirley on 13/09/2013

Overall rating:

5

“14 years on”

My dogs and I have been visiting the Sedgley branch for 14 years and we have never been unhappy with any aspect of any of our numerous visits.
A great big thank you to you all

 

Reviewed by: bullet on 12/09/2013

Overall rating:

1.2

“head vet emma wolverhampton”

The head vet was useless, my dog is allegic to dry food and the meds she prescribed, vet wouldnt suggest different, had seizures, hives and sores. Worse than ever thanks to emma the uncaring vet at the wolverhamton branch. Took him to a different vet who prescribed correctly and stated emma should not be in her role. Strongly agree. If you use this practice, do not use emma your pets life could depend on it if you do! And they had fleas on the couches in recetion!

John Goulding
Managing Director

We first saw this client and his dog 6 weeks ago at the request of an Animal Charity who have provided all the funding. The client had previously been dissatisfied with the treatment given by yet another charity funded vet. During this time he has become increasingly difficult and at times abusive to us and the charity. This defamatory review is totally unjustified and, as the thousands of clients who come to us and see Emma will agree, says more about the reviewer than us.

 

Reviewed by: Amanda on 10/09/2013

Overall rating:

5

“Thank you so much!!”

I had the chance to visit the hospital in Wolverhampton, when my cat Benji who had been missing for 4 1/2 months was found and taken there. The staff were lovely and the nurse explained what care he would need whilst recuperating. The staff were very friendly, including the domestic staff, and I would not hesitate in taking my animals there for a high standard of care. Thank you so much, Benji is doing very well and has settled back in now.

 

Reviewed by: Emily on 03/09/2013

Overall rating:

4.8

“Thank You”

Thank you for dealing with our emergency visit quickly. You were all very kind.

 

Reviewed by: Oliver on 16/08/2013

Overall rating:

4.8

“Highly recommended”

My dog 'Oliver' has been cared for by this practice all of his 13 years of life. He has been a regular visitor to the practice and he has always received the best of care. The staff are very friendly and always keen to help in any way that they can. I can not recommend them highly enough.

 

Reviewed by: David Griffiths on 06/08/2013

Overall rating:

5

“Excellent Service ”

 

Reviewed by: Alison on 04/08/2013

Overall rating:

5

“Excellent vet group”

We have attended St.George's clinics with many pets over the last 30 years, with the latest being our welsh sheep dog, Bryn. They have provided an excellent service during this time and we have always had the peace of mind knowing that they always go that extra mile.

 

Reviewed by: Rylie on 30/07/2013

Overall rating:

5

“Review”

 

Reviewed by: Dawne Brownsword on 24/07/2013

Overall rating:

5

“Excellent Service”

My sons dog Romeo was involved in a RTA recently and we had to rush him in to St Georges for treatment. Fortunately he was not seriously hurt and was allowed home a couple of hours later. Unfortunately he was still unwell the next day and had to go back again to cut a long story short he had to visit several times a week and each time the vets were fantastic he had numerous tests and eventually his problem has hopefully been sorted. We would like to thank all the vets we have seen who were caring and helpful, all the vet nurses and the reception staff who must have been fed up of us ringing up hopefully tonight 24/7/13 will be our last visit

 

Reviewed by: Tracey on 21/07/2013

Overall rating:

5

“Helpful advice”

I attended practice in Perton for advice on caring for guinea pigs that I was hoping to get for my children. All the advice was very helpful and I found the staff very friendly.

 

Reviewed by: Adrian Tunstall on 21/07/2013

Overall rating:

5

“Fantastic Service”

An absolute fantastic vets, all staff are great and they have the best interest of the Pet at heart, Lost one of my dogs a while ago, nothing to do with St Georges, wasnt even registered with them but I took my dog there and they couldnt do enough for us, would recommend this vets to all (absolute class)

 

Reviewed by: Brenda Gibbons on 20/07/2013

Overall rating:

5

“Excellent practrce”

Having dealt with Cornerstone Vets for many years and several of my pets, I was a bit worried about them being taken over by St Georges. However, I needn't have worried as some of the previous staff have remained and the new staff are just as helpful and friendly. I have just had my dog Enya spayed by them, everything was explained in detail to me, all my questions were answered, the vet herself was really lovely considering that she had difficulties trying to examine Enya because she is an extremely lively young dog. The after care information was given in great detail with written backup and they made sure that I understood I could contact them at any time if I had any worries or concerns. The only downside for me is having to find the Wolverhampton surgery in the middle of town, if there is an emergency. I can never find the place first time, especially in the dark! I just wish it was somewhere that is a bit more easily accessible.

 

Reviewed by: Chris Lucas on 18/07/2013

Overall rating:

5

“Would recommend”

Brought my cat Charlie in earlier, all the staff were excellent, you could not save my cat he was too poorly, but thank you all.
Keep up the good work xx

 

Reviewed by: Elainef on 12/07/2013

Overall rating:

5

“Excellent service”

 

Reviewed by: ashleigh348 on 09/07/2013

Overall rating:

1.6

“Disgusting Service”

Our kitten was fitting one day, of which we could find no cause. We rushed her over to a smaller branch of st Georges where we were told she would be admitted to hospital, at this point we made sure that we made the vet aware that we had financial difficulties and would NOT be able to pay the bill in one sitting and would need to pay in small installments. The vet made a point of telling us not to worry and that he would sort it out so that we could pay the bill in smaller amounts.

The kitten was admitted and was given fluids and given a single blood test to see if there was any damage to her or if she had been poisoned. The vets did not find a cause to the fitting but after a couple of days in hospital the kitten had stopped fitting and was showing signs of getting better. Thankfully she was all better when we went to pick her up. However when we arrived to pick her up we were holded up in a room in the corner of the surgery and were told that it stated on the computer that we HAD to pay our bill there and then otherwise we would be taken to court and would not be allowed to take the kitten home. The nurse was extremely rude when we tried to explain we let them know on several occasions that we could not pay the bill in full due to our financial difficulties (we even told them on the phone when we rang up to check how the kitten was doing!!!!). The nurse had a very disgusting attitude and had no customer service capabilities what so ever and demanded we pay even though we stated we could not pay there and then we are not made of money.

The nurse then looked over the bill once again to explain to us what we had been charged for and she realised we had been overcharged by ã40!!!! this is disgusting, had we not questioned every item on the bill we would be paying ã40 more. The nurse made us feel like complete criminals. The nurse did not listen to a word we had said about how we could not afford the bill, and kept saying is there not anyone you can get the money from. Im sorry but in this day and age no one has that kind of money just floating about. The vets were more concerned about how we were going to pay our bill than how our pet was.

I am not only making sure my friends and family do not use this service I will also be making sure I write reviews such as this one on every review website possible so that I make sure no one wastes their money on a vet surgery such as this one. The service provided was disgusting and was clear that they were just after the money rather than being bothered about the health of my pet. To anyone thinking about using this surgery think again!! do not make the same mistake.

Sarah Guy
Manager

At St Georges we are always very transparent with our charging structure and ensure that we provide an initial estimate and then regular telephone updates throughout the animals care to ensure that the owner remains informed and can make appropriate decisions as to the best course of action for their pet and to highlight any issues as early in the process as possible so treatment remains affordable for the Customer.

This is particularly important for our hospital and 24hr emergency services, where costs would be more than a normal consultation, due to the constant care provided. We also do have a pay on the day policy. In return for our professional services, and to enable us to continue to provide a high standard of expertise and care, we are entitled to expect payment for these services. This is not an unusual situations for veterinary surgeons and we encourage clients to take out insurance for their pets to prevent financial difficulties.

However, where a client is unable to pay in full, but has remained in contact with us and has been open and honest about their circumstances and affordability, we have agreed realistic short term payment plans within the clients budget. In order to do this though, we do require information and proposals from the client in order to move forward.

I would welcome the opportunity to discuss this with you further, so please returns my calls on 01902 425262. Sarah Guy, Manager

 

Reviewed by: tyke on 03/07/2013

Overall rating:

3.8

“tyke”

Took tyke to st.georges three weeks ago and I was told his problem was displacia of the patella and he would need an operation. I did not receive any medication and he was in pain for a week, he could not do any of his normal activities. I then took him to another vet who gave him an anti-inflamatory injection and a course of treatment.Within 4 hours he was back to his normal self and is seemingly free of pain.Why was he not given any treatment at st georges?.

Steve Ashman
Director, St Georges Veterinary Group

I am sorry you feel Tyke's problem was not fully addressed on your visit. On the day of your visit the vet and receptionist arranged a referral for you for further treatment as you requested. If this was later not possible we would have gladly seen Tyke again for further treatment. Please contact me at the Wolverhampton Hospital (01902 425262) if you would like to discuss this further.

 

Reviewed by: Mrs Jarvis on 13/05/2013

Overall rating:

1

“Dog Wash Disappointment!”

On Friday the 10th May I took My German Sheppard Tia to have what I thought would be a "wash and dry". I was told to arrive at 10:30 and it that the process should take an hour. However Tia wasn't ready for collection until 2:30, therefore it had took 4hours to was my Tia. After this confusion of why it took so long I was relived to pick Tia up, and excited to see her all cleaned and pampered. As the nurse brought Tia to me I was shocked to see her soaking wet with her fur all ruffled and scruffy. This was not the professional service that I expected from St George's vets, I paid ã28 with intent to have a clean and presentable coat on Tia, not a wet and smelly one. I would certainly not recommend this service to others.

Sarah Guy
Marketing Manager

We do intend to offer a bathing service rather than a grooming service, but we're very sorry that we disappointed you on this occasion and Tia wasn't returned as you expected or within the agreed timescales. We should also have explained the service to you fully when you called to book Tia in. Thank you for your feedback, please call me on 01902 425262 if you would like to discuss further.

Regards

Sarah

 

Reviewed by: DAn & Jayne on 10/05/2013

Overall rating:

5

“The Perfect Place for your Pets”

We were relatively new to St Georges having to take our little girl Millie (Cat) as an emergency back in December 2012, and from the moment she was there the care from all the staff was superb. Nothing was to much trouble they were perfect. Unfortuantely on wednesday of this week we had to rush millie back as she was fitting and as a result later that day she passed away :-(

The care again was fantastic and how they treated us (Millies mom and dad) was amazing so kind and caring.

Cant Thank everyone at St Georges Wolverhampton enough!!!

Dan & Jayne xxx

 

Reviewed by: mallrat762003 on 08/05/2013

Overall rating:

3

“good ”

always polite staff at wolverhampton and perton, always ready to help and answer all our questions and believe me ive asked lots. genuinely fantastic with the animals definatly would recommend

 

Reviewed by: Paul O'Hara on 27/04/2013

Overall rating:

5

“would recommend”

We would like to express our sincere thanks to Carmen and all staff. The service provided over the last 8 years has been excellent always providing the best possible care, advice and guidance and support not only for Bryn but for us as well. Thank you so much x

 

Reviewed by: Janet Parry on 22/03/2013

Overall rating:

5

“Would Recommend”

Having dealt with St.George's for over 10 year I have always found the quality of care and treatment to be 1st class and the staff to be caring and understanding and I would have no hesitation in recommending St. George's to anyone.

 

Reviewed by: Archie on 08/03/2013

Overall rating:

5

“Excellent service”

St George's have been above and beyond expectations. They have been patient, kind and understanding with our difficult dog. All vets and staff are wonderful but just wanted to say a special thanks to 'Wojciech Witos' for everything he has done for Archie. x

 

Reviewed by: Felicity's Mommy on 24/02/2013

Overall rating:

1

“Excellent Vet- But left distraught after insensitive administration......”

DAYS SINCE LOOSING OUR LITTLE BUNDLE & WE RECEiVE AN ABRUPT INVOICE FOR ã50.75!!!! NO ACCOMPANYING SYMPATHY CARD/lLETTER WHICH I ACTUALLY THOUGHT IT WAS. TURNED OUT TO BE A BILL FOR TREAMENT UNKNOWINGLY TO US THAT WAS ADMINISTERED AFTER PREVIOUS INVOICE!!!!THIS COULD HAVE WAITED WHY I ASK WHY ??? WE WERE DISTRAUGHT AFTER READING IT HOW INSENSITIVE? WOULDN'T BE SO BAD WE HAD PAID ã369.63 WITHOUT A QUESTION? THEY COULD HAVE WAITED FOR A MEASLY ã50.75 I FEEL LET DOWN AND HURT!!! Read on and find out what happend to us:
Our pride and joy felicity our blue Persian cat was taken into St George's Wolverhampton around 9pm on 17/02/2013. She had previously been diagnosed with severe kidney problems and had a tooth removed by our family vet the previous week. Since we had visited our usuall vets 15/02/13 sent home apparently she was fine. The "turn for the worst was completely unexpected" In this respect we only wish st georges had been our 1st port of call. However we spoke with the VERY informative receptionists at St George'safter being given VERY useful advice & info. We took Felicity in, I must state vet Merel ensured Felicity was given everything she needed to keep her comfortable and try to save her. This is what was so important to me & my family, all was done to try and save Felicity & for this we cannot praise this practice, Merel and their technology enough. All if the staff showed us compassion & were caring from the very begging. Merel the vet called personally & we were kept updated on Felicity's progress by her. She was immensely informative and caring. She contacted us herself at 3.51am to tell us Felicity had passed away. She maintained contact with us throughout, yes it sounds ridiculous but through to funeral arrangements. Personal caring touch had helped us through like you would believe. We feel it made a real DIFFERENCE. So huge thanks to her. We swore to never use another Vets until 23/02/2013 not a week since Felicity passed they sent us this. Shocked I've actually called them up. Will most likely make no difference. Hopefully I can prevent this being repeated.

St. George's Veterinary Group

Thank you for also taking the trouble to contact us direct so that we could investigate and respond accordingly. Your positive comments are appreciated and the upset caused has been noted. Both have been discussed amongst our team. I have replied to you direct in detail.

 

Reviewed by: Bob's mum on 19/02/2013

Overall rating:

5

“Care, Skill and Professionalism”

I highly recommend St George's. I moved my dog to St George's a few months ago after bringing him in as an emergency. They carried out life saving surgery and the after care he received was exceptional. They could not do enough to reassure me whilst he was an in-patient and patiently took my calls and called me with updates every morning. Due to my dog's epilepsy the surgery had even greater risks, but the staff reassured me that they would handle any difficulties. My dog also suffers from elbow dysplasia and now he is nearly eight years old, I have decided that being under the care of St George's will give him the best chance of continuing to have a good quality of life.

 

Reviewed by: Mindi's Mum on 09/02/2013

Overall rating:

5

“Caring Practice”

We have been bringing our dogs to St Georges Vets for 25 years now, and in all that time there has only been one occasion when I have been less than happy.This was only one vet on one occasion and a long time ago.
I have always found the staff to be very caring and helpful and would not hesitate to recommend this practise.
In this period when have had 1 black Labrador(Bandit),and 3 Airedales(Shelley,Shona and Shannon) who have all received excellent care. This care continues with our lovely Terrier Cross Mindi.
In spite of attending for injections,micro chipping,spaying and to have a broken tooth removed Mindi still loves going to the vet. She always enjoys loads of fuss from every one.

 

Reviewed by: Kam on 07/02/2013

Overall rating:

5

“Bounty and Lucy”

Since I acquired my pets, I have used the services of St George's, and have found the staff helpful and caring. Recently I lost my pet terrier Lucy due to a sudden illness after a good ten years without anything serious, and the vets were very helpful and understanding and tried effortlessly to do their best to save Lucy. As a result, with my pet lab Bounty I was worried about her health and the vets did all the tests necessary to ensure that anything could be picked up easily and treated. I have been with St George's for over 10 years and have had no complaints about them and would recommend them to anyone.

 

Reviewed by: annette on 06/02/2013

Overall rating:

5

“excellent vet care”

i would like to say a huge thank you for your expert help with our labrador dog called benji espesially a massive big thank you to merel taal and her team for taking care of him at night i would reccommend your practice to anyone of my friends and family .......you are all superb once again a big thank you xxx annette

 

Reviewed by: Jenny Owen on 05/02/2013

Overall rating:

4

“Ruby”

The past few months since the beginning of Ruby's illness have been difficult but all, and I mean all of the staff have been fantastic. The care and support that both Ruby and I have received has been second to none from the time Ruby was diagnosed - Stuart and Tomas were both wonderful in their speed and efficiency in identifying the problem and getting the ball rolling - to Steve, Emma and Jo making sure that all is ok during our weekly appointments.
The veterinary nurses are great, always making a fuss of Ruby, and Sam, Diane and all the girls on reception are always friendly and helpful. I would've loved to put 5 stars but there have been a couple of issues regarding blood test results and getting them back before our next appointment. But, knowing the staff at St George's, I am sure they will leap on this and get it sorted. I already recommend this practice to friends and other dog owners and I will continue to do so. They care as much about your pet as you do!!

 

Reviewed by: Oola and Heidi on 29/01/2013

Overall rating:

5

“Our favourite vets!”

We think we are very lucky living here. We get a lot of attention and fuss when we go to the vets and if we are poorly, they see us quickly when mum rings them and they soon make us better.<br /><br />
We get special food and medicines and anything else that we need. Sometimes a ride in a car to the big hospital in Wolverhampon. The people there are very kind too. We don't mind a bit going off and leaving mum and each other behind.

 

Reviewed by: Barney's owner on 28/01/2013

Overall rating:

5

“Care and service sublime!”

St George's offers the highest standard of customer care and service. All of the staff are courteous, kind, highly qualified but above all, understand the needs of the animals they are treating and the feelings of their owners. All treatments are thoroughly explained and justified. I wouldn't take my beloved pet anywhere else!

 

Reviewed by: Marley Summers on 25/01/2013

Overall rating:

4

“They looked after me.”

I had a poorly cut on my paw, the nurses and vets were lovely to me, very friendly and made it better quickly for me. Would recommend my friends to them.

 

Reviewed by: Tina Ali on 22/01/2013

Overall rating:

5

“Fabulous Practice”

Fabulous practice. We use St George's for all of our pets. Wonderful vets and great reception staff. Would recommend this practice to everyone, and i'd never go anywhere else myself.

 

Reviewed by: Elisabeth B on 21/01/2013

Overall rating:

5

“Excellent care and service”

Most of my dealings with St George's have been at the Wolverhampton clinic and have no hestation in recommending them. I have retired greyhounds one of whom is accident prone. I have always been able to get her seen by a vet quickly. Treatment has always been first class. In October last year I had to have my male dog euthanised following a long period of treatment for an infection following a rat bite and then cancer. Throughout his illness I was always kept informed and consulted on the best way to proceed following biopsies and scans. They were extremely thorough. When the end finally came both the vet and supporting nurse were respectful and could not have been more caring. A week later I was touched to receive a handwritten 'With Sympathy' card along with a pack of forget-me-not seeds.

 

Reviewed by: paul m on 20/01/2013

Overall rating:

5

“great service”

i took my cat pepper to see the vet at bushbury on saturday 12th of january.we had great service from the staff and vet onsite,our cat was checked over and given her booster,she was treated with care and kindness.i can say i would recommend the vets to anyone without worry.

 

Reviewed by: Sue H on 20/01/2013

Overall rating:

5

“First class service”

I have dealt with St George's since 2000 when I acquired two kittens. I have mainly used Sedgley office and in an emergency have visited the main hospital in Wolverhampton then since moving home the 'Vets 2 You' service. I have always received a first class service from all concerned. The care and welfare that my cats received is second to none especially Mork who's always in the wars!!.
Thank you for your excellent service - Sue

 

Reviewed by: daisy on 19/01/2013

Overall rating:

5

“first class service”

I have used St Georges for a long time and would not want to go anywhere else.Their emergency service is wonderful and i have had to use this a few times recently.

All the staff are friendly and have time for you.


the best.

 

Reviewed by: Dutch's mom on 18/01/2013

Overall rating:

5

“Saiding goodbye to my wonderful boy”

I started taking Dutch to see Monica for acupunture November 2011 she was so very kind to him, most of the time Dutch would fall asleep, he was so relaxed. On 5th November last year sadly my wonderful boy was put to rest. Carmel and Jodie were so thoughtful, they could see how upsetting it was for me but even though I had massaged Dutch with lavender oil before they came he still didn't want to go. A few weeks afterwards I received a deepest sympathy card from them. To me that shows a very caring practise. When I went to collect Dutch's ashes the receptionist were so kind, most of them remembered Dutch wizzing around in his wheels and even that was nice to just talk about my wonderful boy.

 

Reviewed by: Celzie on 18/01/2013

Overall rating:

5

“Brilliant”

Excellent service,always friendly and helpful

 

Reviewed by: Deb on 17/01/2013

Overall rating:

5

“First Class Vets”

I think that St George's Veterinary Group are first class. I have used this surgery for a number of years and wouldn't go anywhere else. The staff are friendly and caring and go the extra mile. I would recommend them to anyone.

 

Reviewed by: Shireens mom! on 15/01/2013

Overall rating:

5

“Won't go anywhere else!”

Very happy with treatment received from all staff members, was very happy with times available for appointments plus out of hours service.

 

Reviewed by: Liz on 14/01/2013

Overall rating:

5

“This will always be my vets!!”

My family has been with this practice since the 60s when my mom and dad used it.Over the years I have brought rabbits,guinea pigs,dogs and cats here and have never had less than exceptional and caring service from all the staff. I have always been treated brilliantly and with the utmost sympathy in sometimes very sad situations.

 

Reviewed by: Lisa on 14/01/2013

Overall rating:

5

“Best vets”

Having used an alternative vets as a family for over 25 years, we turned to St George's for a second opinion & have never looked back since? We just wish we had used them years earlier. Their own love & passion for animals shines through - it is not just a job to the vets, the nurses or the admin team. Whenever we have had animals admitted overnight, to be allowed to visit them, just helps owners & their pets deal with the situation, just one of the practices' many plus points.

 

Reviewed by: mr parker on 14/01/2013

Overall rating:

5

“the best there is”

i have two bullmastif's blue & scarlet st george's have looked after both of them since they were 8 weeks old, blue was born with eyelid
problems and st george's vets sorted it all out, now he fine, scarlet had both her cruciate ligaments go in back legs, i was sure she would have to be put to sleep as she was in so much pain, st goerge's got scarlet the best treatment posible, with all there help and support scarlet is now back to 100% fit, now i have got two lovely fit bullmastiff's,i use vets2you at home when i tell scarlet & blue the vets coming today they sit buy the window waiting for them to arrive they love the vet, they are the best there is, thank you Mr parker

 

Reviewed by: Jill Tolley on 14/01/2013

Overall rating:

5

“Jo Weaver - the best vet ever !!!”

We have utilised the services of Jo Weaver since our former vet practice Cornerstone were taken over by St Georges. I cannot praise Jo highly enough. She is kind, considerate and professional at all times. We recently lost our dog, Sam and she was absolutely fantastic with both Sam and my husband who was beside himself with grief. She has treated Sam over the last few months with such kindness and compassion and I would`nt hesitate to recommend Jo and the staff at St Georges - they are fantastic.

 

Reviewed by: Karen & Rossi on 10/01/2013

Overall rating:

5

“Rossi's check ups!”

I rate St George's very highly. The staff are lovely and polite and they look after Rossi very well. I have a vet's nearer to where i live but i'd rather make the extra journey to come here for Rossi's check ups and injections :-)

 

Reviewed by: Joyce on 10/01/2013

Overall rating:

5

“Bunny Care”

Very helpful advice and service. Will see at short notice when needed. Very professional and friendly. i cant fault them!!, neither can the rabbits.

 

Reviewed by: Julie on 08/01/2013

Overall rating:

5

“Great Vetinary Practice”

All staff, vets, nurse, receptionists, friendly and helpful. Great service.

 

Reviewed by: Carol on 08/01/2013

Overall rating:

5

“Absolutely fantastic”

Absolutely fantastic. Dogs 'enjoy' coming whatever. Always very friendly.

 

Reviewed by: Ste W on 08/01/2013

Overall rating:

5

“S. George's RULE!!!!”

Since owning our first family pets Toby and Poppy, my mom and dad have always used st. georges whenever the dogs were feeling under the weather. They have always received 10/10 treatments and care.
So when i picked up my new Staffy pup Buster @ 6 months old the first thing i did was take him a ride in the car to meet the people at St. George's and get him registered. and since then he's needed a couple of visits for small things such as an allergic reaction and to get his microchip put in.
Both times both me and Buster have been greeted with a warm welcome, although buster usually gets a fuss and a biscuit (I unfortunately don't get a fuss and a biscuit :( ) and his treaments and checks were done in the most friendly and relaxing way possible for Buster, who Loves all the staff at St. Georges! even the mean lady who put his microchip in for him...after she'd appolgised and gave him a fuss :)
I can't praise the staff at St. Georges enough and would recommend them to anyone!
Thanks St. George's!!

 

Reviewed by: Teresa Bryant on 07/01/2013

Overall rating:

5

“Who you gonna call? St George's!”

We moved into the area and researched hard for a good vets. As a cat breeder the vet practice is the cornerstone of our kittens health. We found St George's! Fantastic people from reception through to the technical and the vets. Always there when we need them - routine and emergency. Top quality service with a true caring attitude towards their animal clients. Can't praise highly enough.

 

Reviewed by: Martin on 23/11/2012

Overall rating:

1

“had to move vet”

 

Reviewed by: Karen on 04/09/2012

Overall rating:

5

“Excellent pet care”

St George's and the people who work there are the kindest, most helpful and most understanding I have ever met. The care provided for both my dog and cat was second to none, my cat was given every assistance he required even though it was obvious to all he was not going to survive his injuries, and the thoughtfulness given to both my partner and myself was most appreciated.I would gladly recommend St Georges to everyone who has a pet or who has found a stray as I know the care that animal will receive will be first rate.

 

Reviewed by: Karen on 04/09/2012

Overall rating:

5

“Highly Recommend”

Great vets, everyone very friendly and helpful and their mobile and emergency services are brilliant.

 

Reviewed by: Elaine on 07/07/2012

Overall rating:

4

“Most caring and helpful staff”

During a few of years of many ailments for my aging schnauzer this vets has constantly been supportive, helpful and caring. I cannot thank them enough for consistently getting my little man better and ready to fight another day. Thanks especially to Emma and Jo who treat my dog as if he was theirs. I must comment though that all the support staff have been equally good in aiding his recovery each time we are forced to visit.

 

Reviewed by: Disappointed on 21/06/2012

Overall rating:

1

“Great support staff, unsympathetic vets!”

I recently had to have my pet put to sleep at the Wolverhampton branch of St George's and whilst I must emphasise that the reception staff were wonderful, caring and supportive, I was less impressed with the vets on that particular day! I was extremely traumatised by losing my beloved pet and found the vets to be unfeeling and unsympathetic and even ay one point felt rushed in to making the decision. I have had good experiences of this vet previously, but now feel more reticent to use their services in the future.

John Goulding
Partner

We are sorry that your recent visit did not live up to our usual standards.
If you would like to contact Sam Bourton (sam.bourton@stgeorgesvets.co.uk),
our Client Care Manager with your details she will investigate how things
went wrong so that we may learn for the future.

 

Reviewed by: Lindsey on 24/04/2012

Overall rating:

5

“Fantastic”

My fourteen year old Collie cross was really poorly in March 2012 with an infection and elevated temperature. St George's came to collect him in their pet ambulance, which was really helpful, speedy and very good value for money. He was then treated overnight at St George's in Wolverhampton; both the dog and myself were treated with a great deal of care and attention, I can honestly say that nothing was too much trouble for any of the staff, even to me being a neurotic 'mom' and phoning late at night to get updates! I'm glad to say that my old boy is doing really well and I would have absolutely no hesitation in using St George's in the future. Absolutely brilliant service, both medically and emotionally! A Big Thanks to all of the staff at St. George's - the receptionists, kennel nurses and vets!!

 

Reviewed by: Kerry Lewis on 19/04/2012

Overall rating:

5

“Highly Recommended! ”

Cannot speak highly enough of this vets. Service is wonderful! Staff are all caring and knowledgeable and I've never felt rushed when visiting. They are very well equipped to deal with issues promptly and professionally and explain everything clearly. I wouldn't trust my animals to anyone lightly, but do completely trust this vet clinic. They clearly care about animals and work closely with a local dogs home and help with rehoming. Lovely, reassuring service.