Gloucestershire BS16 5DW
Reviewed by: Janet & Alan on 20/05/2015
We have been coming to the Avenue Veterinary Centre for the past 37 years and, although we have seen the practice change during this time (change of name and different vets), one thing still remains the same, the practice's commitment to the loving professional care given to our pets. We visited the practice with cats in the earlier years but, since the early 80's we have taken dogs too!!
Over the last few years we have been seeing Olivia Hinitt (since Mrs Sterry's retirement), she is absolutely wonderful and we now see her as our usual vet, more often than not. At the moment Olivia is taking care of our elderly dog Zoe (who doesn't warm to people easily), she has a condition which needs monitoring but, since her last visit, Zoe seems back to being more her old self! So, thank you Olivia.
Most have been happy visits but inevitably there have been sad ones, like recently. Our beloved cat Purdy was diagnosed with lymphoma, things happened very quickly in the end and we had to take Purdy to AVC when we were seen by Sophie Hemming, unfortunately the inevitable did happen. Sophie too is wonderful.
Both Olivia and Sophie, from particular experience, have a lovely compassionate and professional manner at all times (especially when I couldn't control my crying!!) and are a credit to AVC. We have seen most of the vets at AVC at one time or another and the same can be said for them all! Hilary Tolputt is also lovely and is a long standing vet at the practice with many years of experience, as does Mark Picton, who we remember when he first joined the practice, he is now the owner! We cannot forget to praise the nursing staff and receptionists (some of whom we have also known for many years) who are also very kind, caring and helpful. AVC obviously have a very good team who work well together and therefore the practice has more of a family feel.
Whether our pets have had to undergo surgery, tests or check-ups, we can rest assured that they will receive the best care possible and are in good hands. We would have no hesitation in recommending the Avenue Veterinary Centre for their professionalism and caring manner. They certainly live up to the claims of their Mission Statement. Thank you all at AVC.
Reviewed by: Bruce's family on 02/07/2014
Bruce our black Labrador clearly wasn't well and not himself, not eating and more importantly not drinking for about 24-36hrs. I made one phone call to the practice to discuss his symptoms, and less than 25 minutes later (after a 15 min drive) he was in a consultation room. It was suggested (which I fully agreed with) that he should stay in overnight for necessary care and medication and a good indication of costs were given. Bruce stayed in for one and half days in the end and we received constant updates on his condition. I'm happy to report he is now back to his normal self thanks to the care and respect given. Costs slightly over that predicted (due to costs of drugs not staff or overstay), but worth every penny and pound. Thank you.
Reviewed by: Trish on 28/06/2014
David and I came to use Avenue Veterinary Centre approximately 3 years ago, when we took on some new additions to our family of cats. We were already registered at another surgery for our existing clan, but wanted to find somewhere closer to home. We were searching for a place where our cats would receive first class treatment with the compassion and care they deserved. We initially chose Avenue Veterinary centre after having read its Mission Statement, and we were not disappointed. I have nothing but praise for all the veterinary staff, nurses and reception team. They are friendly, considerate and understanding and consultations are never rushed. They will always do their utmost to find you an appointment should one be required, especially at short notice. As you know, costs can vary considerably at different surgeries, but we feel charges at the Avenue are very fair and reasonable. Thank you, Avenue, for the consistently high standard of care you provide.
Reviewed by: Alison Billington on 04/06/2014
I was delighted with the full range of tests my cat was given when I took her to Pendennis Avenue with sickness and suspected abuse.
I admit that when Hilary Tolputt asked for Kitty to stay in overnight for 24 hour observation, my stomach plummeted at the thought of how much this could cost!
However KItty underwent full gamut of tests, was given medicines, good food and 'accommodation' for very reasonable fees.
She was proclaimed healthy and well in a full report over the phone, the next day.
I felt better too just knowing that she was so well cared for.
Reviewed by: Luckie on 13/05/2014
Very helpful and polite staff excellent service and care thanks
Reviewed by: Martin Kelly on 12/05/2014
All the staff are friendly and extremely professional. We have been using AVC for many years and have never doubted their upmost commitment and caring for our dog. We would gladly recommend AVC to anyone.
Reviewed by: Joey on 12/02/2013
FAO Miss Hilary Tolputt.
Joey is bouncing around like a two year old and throwing his toys up in the air as he used to do. His problems seem to be under control at the moment.
Thank you very much.
Reviewed by: Glynis on 17/12/2012
I have been a client of this practice for more than 24 years and with many differing animals. All and each of the vets, nurses, manager and reception staff have been kind and helpul...always aproachable. My animals have received first class care and I am happy to recommend this practice for any creature in need of veterinary help.I am a very hard person to please but AVC have and do please me.
Reviewed by: Jan on 01/11/2012
I have used Avenue Veterinary Centre for over 30 years for a wide range of pets from guinea pigs, rabbits and chickens to cats,dogs and goats, my father was also a client as a dairy farmer in the 1970's. The service provided has always been professional, efficient and friendly, I would not hesitate to recommend this practice.