Tel: 01473 822704
96 High Street
Suffolk IP7 5EN
Reviewed by: Pc on 06/05/2015
We have just moved to the area so needed a vets close so the obvious choice was Highcliff. However having been there a few months now and visiting the surgery on many occasions I just find the staff rude, blank and miserable. I don't think I have ever seen a smile, they seem to care about the animals though they never seem excited to be there or doing it and as for trying to get some interaction, forget about it
We are sorry that we haven't come across on your visits to the surgery as the friendly team we really are. We had our Open Day at Hadleigh last weekend and were joined by over 100 people and we all had a great time, as you will see from the photos soon to be published on our website (www.highcliffvets.com) and Facebook Page.
We hope that given your positive comments on our care for your animals and VIP Plan you'll give us the chance to prove to you that we really aren't the miseries that You have mistaken us for!
We have However appreciated you letting us know the impression that you were left with and we always strive to improve. Clearly from your point of view we have some way to go, which is most disappointing.
In order for us to explore what might be going adrift, it would be helpful if you provided us with more details and with at least one specific example.
We would be pleased to talk to you directly and your best point of contact would be our Managing Partner, John Reading who can be contacted on his direct line, 01473 828846
Reviewed by: Ann Young on 11/10/2014
My husband and I have used this practice for all the dogs we have had in the last 34 years, and have always had very friendly and helpful advice.
All the staff have done their very best to keep our dogs healthy and give any treatment necessary.
Unfortunately we, and they have been upset that results haven't always been as we all hoped, but we know everyone have done their best.
Reviewed by: Margaret on 30/09/2014
I've been a Highcliff client for over 30 years. They've looked after a succession of cats and dogs, and me, with care, consideration and professionalism. Neat surgery, good aftercare, thoroughness, and kindness, have all helped when my pets have needed treatment or euthanasia. It's never been too much trouble to explain and advise at length.