Tel: 01206 391511
Essex CO11 1QL
Reviewed by: tim on 28/10/2014
Whilst appointment times have to accomodate the variation in time taken to treat individual animals, it is less than professional to misjudge the schedule by 45 minutes without any comment of remorse from the vet. Good manners cost nothing and should have been learnt at an age well before studying vetinary science.It is to be regretted that younger vets seem oblivious to where their very considerable incomes originate.3
Thank you for drawing our attention to your extended wait. We are truly sorry for any inconvenience caused and always try to keep waiting times to a minimum and clients well informed of any delay and the reasons for that delay. We are always happy to discuss specific situations if you would like to contact us directly. Rightly or wrongly, we believe rightly, we will not rush a client who is having to process sad or unexpected news or delay treating an animal that is in urgent need and many times these emergencies may arrive at the practice without any notification, reflecting the A&E role we play in addition to our GP role. We believe and hope the majority of our clients appreciate this policy if they find themselves in that moment of need. On the matter of professional courtesy, we would like to think that we would always apologize for keeping someone waiting, but there can be times when the vet may be unaware of a client's wait, for example if a client has not checked in for their appointment on arrival at the surgery. Aside from your wait, we hope you felt that you and your pet were important to us and that when we did help you, that we did so to a high standard. We hope we may do so again.
Reviewed by: YES on 21/06/2014
What can we say?
We have used this practice having transferred from another in Colchester since 2010.
Excellent service, & our regular veterinary Surgeon Tom is Brilliant...
We have 2 Pugs, which prone to there sometimes common ailments rendered more visits to the vet compared to normal pedigree breeds, we have seen a dramatic drop in the need to see the vets due to Toms help & advice that he provides us.
Nothing is too much trouble for anyone at this practice and all my wife & I can say us a Big THANKYOU.
The fees are very reasonable too..