Tel: 0208 201 9331
22-24 The Market Place
London NW11 6JJ
Our branches provide a dedicated local service to clients, offering a comprehensive, quality service at affordable prices. Our branches can also provide access to 24 hour services via our linked Hendon 24hr Continuous Care and Emergency Centre.
As a part of the Medivet family, your pet will have the benefit of the skills and experience of over 200 vets throughout the company. Our staff aim to provide a welcoming and professional environment for both pet and client.
We offer both diagnostic and surgical care as well as a wealth of additional benefits to keep your pet happy and healthy.
Reviewed by: Claire J on 02/09/2013
We all love going to see John and Jeremy - even our dog Poppy. They have always been very friendly and reassuring as well as ultimately expert and professional. They are excellent at explaining the issues and the options open to you - there may be more tests but I have never felt pressured to take them nor have I always done so. The dog is absolutely infatuated with John and never wants to leave - what more can you ask for!
Reviewed by: LL - Finchley on 29/01/2013
14 weeks ago we had to make the horrendous decision to say goodbye to our precious 9 year old Cavalier King Charles called Ollie. As with a lot of Cavies he developed serious health issues including Diabetes and Pancreatitis as well as other problems. We cannot praise John, Jeremy and the team highly enough. They loved our boy so much and it showed. When the end came our darling Ollie and us were treated with care, dignity and the utmost sympathy. We are so very grateful to John, who was with him at the end.
Any pet who is cared for by the Suburb team is indeed a lucky pet.
Reviewed by: Carole & Alan on 08/08/2012
We have been clients of John and Jeremy since 2008, and they treat our 4 elderly sighthounds, ages 9-15. Originally we went to John as we had just adopted a blind ex-racing greyhound,who had been misdiagnosed by his previous vet.John immediately recognised his condition,performed the correct tests, gave us new eye drops, and within days our dog's eyes had improved dramatically and he was getting some sight back. This improvement has given Alfie a happier quality of life and has remained constant to this day. Jeremy has twice been on hand in an emergency - once when one of our dogs had been attacked and needed swift surgery, and then again recently when our hound had trouble breathing and needed an emergency tracheotomy, which saved his life. We have nothing but praise for the highly professional and caring skills we have received from John and Jeremy, who have always gone the extra mile whilst caring for our dogs.
Reviewed by: Masha on 10/04/2012
I have been using Medivet HGS for the past 6 years. John is a very nice person and a true animal lover who has been always very gentle with both my dogs and a friend's dog. However I would NOT recommend this practice to anyone. In my experience, not only is it very overpriced, the tendency is push unnecessary procedures (such as blood tests, X-rays and ultra scans). The results are never conclusive enough to give you any definite diagnosis and even more tests are suggested. Blood profiles that are done on the premises by other vets are always send to the lab by Medivet. Estimates of in-house procedures are always exceeded. After months and thousands spend two of the dogs had to be referred to Royal Veterinary College to diagnose an allergy and sarcopic mange. Third dog had an X-ray and ultra scan done, this missed advanced terminal tumor (which the dog died from within 3 weeks) but we were advised to do MRI scans for further investigation. I would strongly advice to go elsewhere.
I am sorry you feel so unhappy with the service you have received. Unfortunately, our standards of practice do come at a cost. Making an accurate diagnosis often requires a number of tests or procedures Ã¢â‚¬â€œ and many need to be sent to specialized laboratories. However, making an accurate diagnosis allows treatment to be more specific. This is important as it maximizes the likelihood of success. In human medicine it is also not uncommon to end up without a definitive diagnosis despite numerous tests. An allergy is a very good example of a condition where, despite many (often expensive) tests one may not conclusively identify a specific allergen. Regrettably, despite our best efforts we do sadly lose some patients too. However, we always aim to treat our patients as if they were our own pets whilst always being mindful of the costs involved. We want every client to be fully informed of the cost implications involved with every diagnostic or therapeutic decision. We also understand when owners need to limit levels of treatment as a result of cost. Please feel free to contact me to discuss any of the issues you have raised in this review.
Reviewed by: Pip Crosby on 27/02/2012
We recently had our rabbit spayed with Medivet (Hampstead Garden Suburb branch). The service was wonderful, caring and personal. Our rabbit has made a fantastic recovery from her op and we are very pleased with how well Medivet looked after her. They kept us informed on all aspects of the treatment and care throughout. I would certainly recommend them to anyone looking for a professional, kind and considerate vet service for their pets.