Willow Veterinary Centre

Website: http://www.willowvet.co.uk/
Email: surgery@willowvet.demon.co.uk
Tel: 01908 610982

2 Willen Road
Newport Pagnell
Buckinghamshire MK16 0DF

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Practice Details

At Willow we care & appreciate how important your pets are. Our aim is to make you and your pet feel relaxed and comfortable whilst we provide the highest quality veterinary care. We are an award winning team (Customer Experience award winners) with experienced veterinary surgeons and nurses. We set ourselves very high standards because we are passionate about providing the very best for you and your pet.

We call this the Willow way. For your Willow Way booklet & welcome pack, please ring or visit our website www.willowvet.co.uk.

A warm welcome awaits you.

Average Rating

Willow Veterinary Centre Based on 21 rating(s)s
Best possible rating: 5
Average rating: 5.0
Write a review - click here

Vet Practice Reviews

Reviewed by: Claire Griffiths on 09/09/2015

Overall rating:


“Would never go anywhere else”

After using another veterinary practice in Milton Keynes and vowing never to go there again, a friend recommended that I use Willow. I am so glad I did. What a wonderful practice, the staff are so friendly and helpful, the vets are knowledgeable, kind and compassionate and treat every pet and owner with total respect.

I unfortunately had to have my daughters pet mouse put to sleep a few months ago. The vet was so lovely, gentle and you could tell he really cared which is unusual when you have a small pet. We even received a condolence card and a packet of forget me not seeds which my daughter was overjoyed with. Thank you Willow


Reviewed by: tiggy on 16/07/2015

Overall rating:


“vet appraisal”

this was my first visit, I found them to be friendly and I was very happy with the service. the cost was competitive even though vet costs seem to be the main aspect in my experience, they seem to focus on the animal. they get best vet in Milton Keynes from me. I travelled further then I could have, but the journey was worth it.


Reviewed by: Sandra on 08/07/2015

Overall rating:


“Compassionate staff”

We needed to have one of our cats put to sleep.
The staff were really helpful and compassionate .
They were very helpful in a stressful situation.
Big thank you especially to RIchard (vet) for all his expertise and advice.


Reviewed by: Fran on 26/05/2015

Overall rating:


“The best”

Don't look any further in Milton Keynes. Willow are the very best in every respect. When I move I am going to really miss them. I will be surprised if I find another practice like this one. I wish I could take them with me.


Reviewed by: Gemma on 09/04/2015

Overall rating:


“The only vet I”

Willow have been amazing through the various problems I have had with my aging rescue dog, some only minor and some requiring major surgery. I genuinely wouldnt feel comfortable trusting anyone else with my boy! Particular thansk to Dawn and Libby who are both so lovely.


Reviewed by: Simone on 07/02/2015

Overall rating:


“Wonderful Vets, highly recommend”

Unfortunately I lost my cat to the coronavirus recently, but the vets were fantastic,especially Libby, David and Caroline. Very caring, honest and kind. I would not hesitate to recommend this Vets.


Reviewed by: Busby on 02/02/2015

Overall rating:


“New Puppy”

Thank you for taking the time to be so patient and explaining things properly.

We have a new puppy and after one phone call, was made to feel like I have been a client for years.

The reception girl was brilliant; informative, knowledgeable about the services and didn't make me feel like she just wanted my money.

The vets at the visit was great - again, informative and didn't make us feel like a number but as a valued customer.

I don't usually write reviews but the service here was second to none from start to finish and worth telling everyone about


Reviewed by: Kevin on 06/11/2014

Overall rating:


“Best Vets for miles around!”

I have had my first dog for just over a year now, having previously moved up from Suffolk. I visited 2 vets before these guys, and didn't find them up to the same standard.
All the way through my first year they have been great, always welcoming, understanding and helpful with my endless questions!
Couldn't recommend them highly enough.


Reviewed by: NatalieTilly on 23/09/2014

Overall rating:


“The most wonderful vets ”

I would highly recommend Willow vets at Newport Pagnall the staff are amazing and I would never take my dog anywhere else, they've cared for her since she was a puppy and when I say care I mean it, everyone there is very caring of both humans and animals the service is fantastic. If you want an excellent vets don't take your pet anywhere else.


Reviewed by: Family Timms on 09/05/2014

Overall rating:


“Always best considered advice available”

We've been taking our Burmese Cats to Willow since moving to MK in 1986. First consideration is always what's best for the individual animal, and any advice has always been well considered, practical, and sensibly thought-out.

One of our present Burmese has an ongoing condition which requires regular check-ups, the care and respect he receives on each visit could not be bettered.

The travel basket is only used for trips to Willow. If we put it on the floor, the cats climb straight into it. That's not the reaction of pets not liking their vet!

I wouldn't mine being treated by the practice myself! Des Timms.


Reviewed by: Silk on 10/04/2014

Overall rating:


“Friendly, put the animals first, recommended”

Not the cheapest vet, but you get what you pay for. Always friendly at reception, and the vets & nurses are always super friendly too. Clearly a good place to work; spirits always seem to be high.

It's always obvious when a vet doesn't care about your animals, and I'm pleased to say everybody I have met at Willow is certainly without doubt an animal lover.

I've had all my animals spayed, neutered and vaccinated at Willow and they've always been treat well and never seem stressed afterwards.


Reviewed by: Nicki Montford on 09/04/2014

Overall rating:


“can't recommend our vet enough!”

We've been using this vets since the 1980's. Even though we live 30 odd miles away now, we still travel with our dog to this practice.

I wouldn't consider going anywhere else. All the staff, from the receptionists to the vets are friendly, welcoming, knowledgeable and treat your pets like they are their own.

I know that I will get an honest opinion on my pets care, not one that is based on profit.

They truly do care about all the animals theysee.

Recently they've set up a Facebook page to help reunite lost pets in the area, & to help find rescue pets homes. This has been a major success and has helped get many much loved animals home quickly and safely.

They really do give a gold star service!!


Reviewed by: Rebekah on 11/03/2014

Overall rating:


“Best Care Your Pet Can Have ”

The health of out pet is one of the most important things to us. Sadly in the past we have had to attend the surgery for an emergency. We also tend to worry (maybe a bit to much).

However we can always get an appointment quickly; the treatment is first rate and the value of the treatment is very good. We have never been made to feel a bother or that a question is too stupid. The best recommendation however comes from our Lurcher Rolo who is always very happy to see the staff and eat the treats he is offered.

I think when we move house we will have a very hard time to find a veterinary service that will match what we have here.


Reviewed by: Kelly Olver on 19/12/2013

Overall rating:


“Excellent care for my fur baby ”

As well as the routine jabs for my dog Ollie he has had a few issues over the 4 years since he was born.

He needed a hip removed at 7 months (Robert was excellent in diagnosing the problem and operating on Ollie).

Then last year Ollie was diagnosed with numerous food allergies - Amy the vet is amazing in the on-going treatment of Ollie she is so gentle and caring Ollie actually likes visiting her.

This year he had a severe reaction and needed emergency treatment, Amy and the nurses dropped everything to ensure Ollie was ok and comforted me when I got upset. Amy made him all better I cant put in words how thankful we are to her.

Nurses have always been helpful and friendly and reception staff are great at getting me appointments that suit me.

Ollie is my baby he means the world to me and I trust Willow Vets with his care, I trust their opinions.

I highly recommend them.


Reviewed by: Tracy Cooling on 18/12/2013

Overall rating:


“Highly Recommend Willow Vets”

I have been a regular customer through out the years and cannot recomment Willow Vets highly enough as superb in every way.


Reviewed by: Patricia Perry on 05/11/2013

Overall rating:


“Nurse clinic”

I took my Staffie Misty to have her claws clipped this morning as they were rather long and she won't let me do them. One of your lovely nurses came and got her from the waiting room and took her out to the surgery. Within 5 minutes she was back with me with nice short claws and a great big grin on her face. Misty really loves going to the vet's as they are really friendly and kind to her. The nurse's clinics are free and really helpful. I would never consider taking my pets anywhere else. Thank you Willow.


Reviewed by: JULIE WILLIS-CROMPTON on 05/11/2013

Overall rating:



I Can honestly say that I would never !! go anywhere else, I lost my Ridgeback at the end of jan due to old age and Robert & his nurse came to my house it was so peaceful and you are always treated on a very personnel level, all the receptionists at the surgery are so lovely and helpful it doesn't matter how little or often you go there they always remember you and your pet by name without looking at the computer screen, Robert will always treat your pet as if it was his own and this makes sometimes hard decisions much easier.


Reviewed by: Caroline C on 30/10/2013

Overall rating:


“Highly recommend”

Friendly, caring, professional service from everyone - reception, nurses & vets - throughout my dog's illness. Going that extra step to explain options and to follow up on progress.


Reviewed by: TOP VETS****** on 28/08/2013

Overall rating:



I have been using willow vets for over 14 years and cant express enough how great they are, my first dog had been going to the surgery from 8 weeks old up until he was nearly 14 sadly he passed away early this year due to old age and Robert and his assistant came to my house to put him to sleep in his own surroundings, Robert treats the animals as if they were his own and this helps a great deal when there are any tough decisions to be made. All the staff are fantastic from reception right through to the top of the table.


Reviewed by: Samantha on 28/08/2013

Overall rating:


“Fantastic Vet Practice”

I am fairly new to this practice (in the past year) having been to other veterinary practices throughout my time, Willows is most certainly the one I have been more satisfied with.
The staff are all lovely and very reassuring at times I need reassurance about my pets
They have fantastic prices, and savings.
I feel they really get to know my pets and treat them with the up most respect.


Reviewed by: Dawn Brookes on 19/08/2013

Overall rating:


“A* Practice”

We've been taking our cats to Willow for over 20 years and every time we've had to visit, both we and our pets have received the very best care. All the staff from reception through to vets have been very friendly, professional and caring to our cats. We've had 2 cats put to sleep and Willows was extremely sensitive to our cats and our grief.

I always recommend Willow.