Hampden Veterinary Hospital

Website: http://www.hampdenvets.co.uk
Email: smallanimal@hampdenvets.co.uk
Tel: 01296 423666

Anchor Lane
Aylesbury
Buckinghamshire HP20 1AJ


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Practice Details

  • Serving pet owners across Aylesbury and the surrounding area.
  • One of only 150 Accredited RCVS Hospitals in the UK.
  • 4 Local branch surgeries at Elm Farm, Fairford Leys, Watermead and the nearby village of Haddenham.  
  • All providing dedicated local care.
  • 24hrs emergency care from our own veterinary hospital and vets.
  • Overnight nursing care for our inpatients.
  • Modern purpose built veterinary hospital.

Average Rating

Hampden Veterinary Hospital

Anchor Lane Aylesbury, HP20 1AJ
01296 423666
Based on 25 ratings 4.8
Write a review - click here

Vet Practice Reviews

Reviewed by: nikki on 16/09/2014

Overall rating:

5

“brilliant”

I cant speak highly enough of richard and his team for the love and care they give and have given my dog bear..the worried phone calls the tears the worry over him because we love him so much richard has always phoned when he said and reassured me many times..its taken a while but richard has found the problem and my boy can get back to health..jackie is lovely to him and the feelings mutual. Dont know where we would be without you. Thank you so much..

 

Reviewed by: Judith Muston on 16/09/2014

Overall rating:

5

“Newsletter”

I found this on-line newsletter, with access to fact sheets very informative.

 

Reviewed by: Mavourneen Elliott on 24/07/2014

Overall rating:

5

“Thank you so very much”

Luke is a brilliant vet - so kind to my dog (and me). Luke found a problem that was very difficult to diagnose and without surgery my dog would have died - performed difficult surgery, very gently letting me know my dog may not survive. Luke was so very caring and the surgery was a great success. Luke is a natural vet and I can't thank him enough for saving Pip's life. Please don't ever leave Luke.

 

Reviewed by: S&M on 23/07/2014

Overall rating:

5

“Thanks for looking after us love cherry the Galah & Lily the staffing. Xxxx”

We have had the very great pleasure of Iain's and Adams care and love for our animals for many years.
We have always felt very comfortable with their expert knowledge and understanding of our pets needs , and in one case of poor Dolly when her time came. For this we still thank them for their love & respect towards us. As we all know this is not a pleasant time when this happens, but it does, it's life.
We know our lovely pets are in the best hands! What more can we do.
Thank you.
Love Cherry & Lily xxx

 

Reviewed by: Louise on 13/06/2014

Overall rating:

5

“Above and Beyond”

I would like to add a few words to express my deepest gratitude for the care and devotion shown to my little cat Tilly in the last couple of weeks.

Tilly somehow managed to discover (and I still don't know to this day how and where!) a length of ribbon which she decided would make a good snack. I awoke to find her in considerable distress and with some of the ribbon poking out from her nether regions - she was scared, in obvious pain and panting heavily.

A panicked call to the emergency number at 1am followed, and I spoke to Adam. He was very concerned, as linear things can be a serious problem for cats and advised I should bring her to the hospital immediately so he could xray her initially and assess her. He drove from Haddenham back to Aylesbury at 2am on a Sunday morning, performed the xray which showed her bowel was concertina'd and full of pockets of gas, and performed emergency and very risky surgery to remove the ribbon and save her life. Throughout he was incredibly concerned, and very honest about potential complications. I just felt he genuinely cared - he even called at our request right after the operation to let us know how it had gone - at 5am!

During her recovery, Adam kept us fully informed on her progress and again, came across as genuinely caring and committed to making her well. Even when he had to go away for a couple of days and hand her care over to our regular vet Malcolm, he called on his return to check on how she was doing.

Whilst she was at the hospital (4 days), he kept us fully informed and showed concern over how nervous she was (she was a feral kitten, very wary around people other than us) and made a real effort to find out more about her to make her stay more comfortable and to encourage her to eat, including making her a little hideaway that she could tuck herself into to make her feel more secure.

Adam was just wonderful - I cannot thank him enough. Not only did he perform lifesaving surgery with the neatest scar I have ever seen on an animal, but his warmth and genuine concern and honesty about her prognosis were just second to none. I feel he went above and beyond - and the result is one perfectly healthy little Tilly who experienced not one of the feared complications and who is back to eating us out of house and home again, and lying on her back waving her paws in the air at every opportunity (she knows it gets her cuddles!)

Thank you to all the staff who cared for her - to Adam, to Malcolm and the whole team. Hampden have been our vets for the past 15 years or more and we have never received anything but the best service and care. My few words turned into rather a lot of them - but I genuine mean each and every one of them. Thank you so much.

 

Reviewed by: Oriental on 04/06/2014

Overall rating:

1.8

“Very bad out of hours experience”

I've been a client of Hampden vets for over 20 years. My last experience of them was disgraceful.
I had to make a call for a vet visit at 7pm last Monday. My cat has an ongoing condition where he relapses to violent vomitting, this does not stop until he gets veterinary assistance. The nurse I spoke to took my details and about 5-10 minutes later I got the duty vet.
He was immediately cold, dismissive and straight away told me the call out would be £120 and that if I waited till the next day the fees would be normal. I said I'd like my cat seen as he was really miserable and unwell. The vet then huffed and said 'well, it will take me twenty minutes to get there!' With a very stroppy tone. I said that I'd better find another vet who would see my cat and not be in a mood as he had been called out. I asked his name as he had been so moody and stroppy and clearly did not want a call out. It was Luke. He then said in a patronising tone 'I can assure you other vets are going to charge you the same' I didn't care about the cost I just wanted a vet who would happily do his job and look after my sick and suffering cat. In desperation I called Companion Care vets. The vet Oliver saw my cat. He was severely dehydrated and had stomach pain. He gave intravenous fluids, anti sickness injection, antibiotic and he did not charge a call out. I really felt he cared about my cat. He also called the next day to see how he was. Also he did ask me 'is your cat insured' which is what hampden vets always ask. Open check book approach to pet care.

Steve Sharpe
Practice Manager

Thank you for your review. Please accept our apologies for any aspect of our service that did not meet your expectations. Having been a client of the Practice for 20 years, you will appreciate that we always strive to provide excellent service, which is hopefully shown by our last client survey when 98% said they would recommend us to family and friends and we were good to excellent value for money. If you would like to contact me, then we can look at the issues you raised in more detail as our recollection of events is slightly different. With regard to some factual points about Our of Hours and Insurance:

Out of hours. Hampden Veterinary Hospital is the only Practice in Aylesbury that provides an Out of Hours emergency service in the town, using our own vets from our hospital, which we do from 7pm during the week. The other Practice you mention uses the services of a 3rd party practice in Hemel Hempstead for its Out of Hours from 7pm during the week, which clients of the practice are obliged to use. Also as an accredited hospital (1 of only 150 in the UK out of 4,000 practices), we have nursing staff on site out of hours to care for inpatients, rather than leaving them alone overnight. Our vets remain on call overnight to cover the Out of Hours.

Out of Hours Fees. As you will appreciate, there is a cost to having clinical staff to provide an Out of Hours emergency service. We provide this as not-for-profit service and look to cover only some of the additional fixed costs associated with it. We therefore charge only an additional £120 at any time of the night; compared to most other out of hours services provided by other industries I am sure you will agree this compares very favourably. The difficulties and costs of a practice providing its own Our of Hours service are some of the reasons that many practices no longer provide this service, but we feel that providing 24/7 care to all of our clients and their pets is part of the ethos of the service we have provided over the last 80 years, and want to continue to provide in the future. The Additional out of hours fee was correctly given by the vet so you are fully aware of the fees involved-we are obliged to do this. As we are aware all other practices, or the 3rd party emergency practices they may use, also charge an out of hours fee or varying amounts for their out of hours service.

Insurance. I am not sure what the issue here is your are raising. Some Pet Insurance Companies require veterinary treatments to be pre-authorised, so when a pet is going to be admitted into the hospital we check with the client whether they have pet insurance so the appropriate information can be provided to them to obtain this authorisation. This also allows us to ensure all of the insurance paperwork is completed quickly, which ensures any claims can be settled as quickly as possible to the benefit of the client. As a Practice, and in providing a professional caring service, we provide the same treatment options to the client be they insured or not-this ensures the client has all the facts available to them to make the decision to which treatment they require for their pet. Obviously when you contacted us, the vet would not have examined your cat and so quite correctly would not have any reason to enquire about insurance.

Many thanks

 

Reviewed by: B&B on 16/03/2014

Overall rating:

5

“Thank you!”

I have used Hampden Vets for many years and the service has always been great. Luke has looked after all my dogs, and has recently has helped us through the development of epilepsy in our Yorkie, Button. It was a difficult time but Luke made everything easier to manage and gave us confidence and reassurance. Our Mini Schnauzer, Buffy, even seems to quite like her visits too! I would, and already have, recommend your services.

 

Reviewed by: Rachel Lailey on 14/03/2014

Overall rating:

5

“Cannot fault the service I have received for 10 years now ... Luke is a great vet.”

I have been with this practice for the past 10 years, mostly i have taken my dogs to see Luke who has helped us through good times and bad with my past and current cocker spaniels, through the odd spell of sickness and even cancer for one of my dogs, he has always provided support and advice. On occasion when i have had to visit another vet, i have always found them all very helpful and caring, knowledgable and kind. My dogs love Luke and are never scared of seeing him. No complaints from me at all.

 

Reviewed by: roxy12 on 13/03/2014

Overall rating:

5

“roxys doctor”

Have looked after my dog roxy since she was a puppy.Always excellent service .

 

Reviewed by: Kitty mum on 13/03/2014

Overall rating:

5

“Prompt, thorough and caring service on every occasion”

When we bought new kittens (after a period of mourning without cats) we needed a new vet and chose Hampden Vets with Haddenham as our local practice. The team there have been brilliant, patient and caring on every visit - without exception. On the occasions when we have used the Hospital in Aylesbury (several routine surgeries and an emergency out of hours appointment) the care that we have received has been exceptional. I would (and have on many occasions) not hesitate to recommend. I have also recently signed up to the Care Plan and again would (and have) recommended this easy and cost saving option.

 

Reviewed by: karen on 13/03/2014

Overall rating:

5

“juke cole”

I would like to thank everyone at Hansen for all there support during Jules illness.

 

Reviewed by: Claire Chevin Weston Turville on 16/12/2013

Overall rating:

5

“Total professionalism and dedicated care to animals”

Short and sweet. Wouldn't dream of going anywhere else for my pet's treatment. The professional service and care is second to none.

 

Reviewed by: Claire Boon on 20/11/2013

Overall rating:

5

“Fairford Leys ”

Our practice is Fairford Leys , I have 2 rabbits and 1 quite Elderly Cat, Leonie is the best vet I have ever met, she always makes us feel like we are are her only customers, she always take good time and care to examine my pets, although the cat is not too keen. The receptionists Linda and Anne are a credit to the practice and always manage to fit us in at a moment's notice, I always recommend Hampdens to anyone who has a pet.

 

Reviewed by: Chris on 23/10/2013

Overall rating:

5

“Best practice, Exceptional Veterinary Surgeon.”

Monty was a very spirited highly intelligent Black Labrador Retriever, who unfortunately had complex medical needs. He became a patient of Hampden Vets in 2005 having been poorly treated at a previous practice earning him three stars by his name (I probably had about 10 by my name!)

Luke performed amputation of two digits on Montys foot. Although Melanoma had only been diagnosed in one digit the second adjacent digit looked very suspicious, I was so pleased when Luke reported how he had deliberated hard but decided to proceed with the second amputation. It was the right decision. The surgery was so neat and healed perfectly.

Monty was referred to Cambridge by Luke, under the care of Malcolm Brearley (Principle Clinical Oncologist). Malcolm was very excited about Lukes surgery he said that dogs who had two digits amputated were expected to experience problems with mobility. Malcolm was so impressed with the surgery on Monty that he wanted his orthopaedic colleagues to see Monty who was running and jumping like a mad dog only a few weeks post op. Malcolm affirmed that Luke made the right decision to remove both digits he explained to me why that must have been a difficult decision for Luke to have to make but said what excellent surgery had been undertaken.

Luke continued to care for Monty until the end of his illness. He is an exceptional Vet. Not only can he manage his animal patients but he managed the family and was instrumental in our recovery from a very traumatic year.

Now Luke has another patient to add to his caseload... Henry, a very lively yellow Labrador. We wouldnt have another vet. Stick around Luke!

 

Reviewed by: Sandy on 04/09/2013

Overall rating:

5

“Emerg. treatment.”

Recently, my young cat was savaged by greyhounds (before 6 am on a Sat. morning)- despite the early hour, I was treated respectfully and professionally by the person ans. my early emerg. call and by the vet on duty. On arrival at the hospital, my cat was examined thoroughly and the required treatment outlined. I left the cat in hospital feeling confident that she would be well cared for and given the treatment she required. The cat received a follow up check and is fortunate enough to have lived to tell the tale! I hope I don't need the emerg. service again but it's good to know it's available and easy to access. Many thanks to all the staff who dealt with me and my cat.

 

Reviewed by: snoopy on 04/09/2013

Overall rating:

5

“excellent service from both vets and receptionists”

it is so nice that I can call into my vets at a moments notice and get the care and advice that puts my mind at rest whatever the problem. well done Hampdens.

 

Reviewed by: Katy on 04/09/2013

Overall rating:

5

“Bunny friendly”

I took my beloved bunny to another vets as i was new to the area. They saw my bunny but i didn't come away feeling the problem was solved (mothers instinct!). He seemed distressed and wasn't eating. I was talking to a friend who recommended Hampden Vets. They was able to see my bunny that same day and diagnosed torn ligaments. They gave him pain relief and advised not to pick him up or exercise him for a couple of weeks. Bunnies can go down hill very quickly and i worry that if it wasn't for Hampden Vets i may have lost him. I wouldn't trust anyone else with him now!

 

Reviewed by: G Anderson on 03/09/2013

Overall rating:

2.6

“Would think twice next time”

Our pet dog Bess had been booked in to be spayed at Anchor Lane, we have been dealing with the Haddenham branch which has been excellent can't fault them. Being a Belgium Shepard they can be an anxious breed but Bess loves other people and is extremely friendly, my partner dropped Bess off all fine explained If Bess got anxious after the opp they were to ring us and we would come and collect her knowing she wouldn't like being caged. We were told the opp went well and all was good we rang in the evening to see if she was ok we were told yes. When I arrived at 9am I could hear Bess from the car park not sounding very happy, I approached the secretary who told me that there were several dogs in and it could be anyone of them, once checked by the vet a nurse bought her out into reception which now had three other dogs waiting, she was panting heavily and looked very anxious when I asked why hadn't we been phoned I was told because the vet needed to see her first and that wasn't until after 9.am!! so I had no idea how long Bess had been distressed! We had a brief consultation in reception with other dogs, people coming and and going paid the ã247 bill and left.

After dealing with our local Haddenham branch the experience we received from Anchor lane which felt like a conveyor belt of procedures was very disappointing to say the least.

Steve Sharpe
Practice Manager

Thank you for your feedback. We are very happy that you felt the care you and Bess had received at our Haddenham Surgery was excellent and couldnt be faulted. I Discussed the Hospital issues raised with you earlier today, I understand to your satisfaction. Bess is attending her post op check later this week at Haddenham. A couple of general clarification points: Overnight inpatients being discharged in the morning are given a final check by the vet at about 9 am, they are then discharged from about 10am after all the inpatients have been admitted. Being a Hospital means having our nurses onsite overnight, which means all pets can be monitored and given the fuss and attention they need. In this case Bess had a very quiet and comfortable night and was exercised at 8.30am and was very happy, but another dog did start Bess barking shortly before 9am. The discharge consult by the nurse would normally occur in the Consult rooms. Lessons identified to be acted upon. Once again thank you for your comments.

 

Reviewed by: Jo white on 25/08/2013

Overall rating:

5

“Watermead practice is exceptional”

I thoroughly recommend the Watermead practice without any reservations. My vet Richard is exceptional. My cat Spencer was adopted from the cat protection league and came with a couple of ongoing conditions. I am a tad neurotic about him because he was abused by his previous owners and so am always taking him to Richard if he appears even slightly unwell. Richard is incredibly compassionate and appears to really care about our pets. I recommended him to a friend who took her cat Teddy to see him and she is also converted and won't see any other vet. As an aside, when Spencer was very unwell, he was admitted to the animal hospital for a few days and was looked after so well. They even let me visit him every day in the cat ward!

 

Reviewed by: Liz Conran on 24/07/2013

Overall rating:

5

“Outstanding service ”

I want to commend this practice, and in particular vet Richard for the absolutely amazing service we received when our dog Jasper took a downward turn on Saturday July 6th, following an incident with a stick two days before. We had no idea that Jasper had sustained a serious stab injury in the back of his mouth, but it had become apparent that he was very unwell on Saturday afternoon.

Having briefly explained to the duty receptionist/nurse?, I was transferred to Richard, who had the misfortune to be on duty for what seemed a very busy weekend! He recommended an immediate consultation at Aylesbury, and we rushed over with a by now very depressed and wobbly dog.

Knowing as we do that Jasper doesnt do anything by halves, we immediately agreed to an exploratory operation, and were amazed when Richard said he could do it almost immediately. What impressed me enormously was that he listened to our concerns re: Jasper not coping well in strange situations away from us, and being generally the sensitive type! We were able to arrange with him to have our dog back that evening and collected him at about 7. The nurse on reception was hepful and welcoming and went through all the medication and outpatient booking with us.

Our little dog is never completely straightforward, and we spoke again to Richard in a bit of a panic, I think both on Saturday evening and on Sunday. He was reassuring and explained why various things were happening, and set our minds at rest.

We have since been back to Haddenham for a check up, and Jasp is still recovering from what seems to have been a very nasty injury, but I was so impressed with the out of hours service that we experienced. Suffice to say that it far exceeds the service experienced at a hospital not so very far away when our daughter had appendicitis!

 

Reviewed by: lesley Ronson on 05/07/2013

Overall rating:

5

“Malcome is magic with poorly pets.”

I have had the privilege of using Malcolm Paul as my Vet since he first joined the practice many years ago in the 90's. He has an amazing way with my dogs and always has a perfect rapport with them. We have had some fun over the years with miserable unhappy hounds but he's always made them feel safe and secure. Sadly over the years he has euthanatized three of my girls and each time has made the situation as pleasant as possible. I have a local vet in my village but still drive into Aylesbury to see Malcolm. He's an asset to the practice.

 

Reviewed by: Fiona on 01/07/2013

Overall rating:

5

“Highly recommended”

The reception team are very helpful and friendly. I have had to go to the vets more often recently as I have an elderly dog. I have found that my dog has got the careful attention she needs and that the team looking after her really do care about her welfare.

 

Reviewed by: susan huckle on 17/05/2013

Overall rating:

5

“will recommend”

No longer have any pets but will stongly recommend Malcolm as a wonderful vet. Very sympathetic and understanding.

 

Reviewed by: Sam Smuts on 16/05/2013

Overall rating:

5

“Warm, Fantastic, Professional Staff”

In December 2012 our family baby, Zulu, a border collie, was diagnosed with terminal lymphoma. Malcolm, the vet who dealt with our case, was very patient whilst we probably bombarded him with senseless questions and probably repeated ourselves regularly. He told us our options and discussed any issues we had to aid us in this. We realised that whatever course we decided on, we were only buying time and knew he (Zulu) was not suffering - Malcolm assured us of this. We went through Christmas with Zulu on steroids and all was looking positive. Towards the end of January, Zulu took a turn for the worse and we knew it was time. We made a call into the surgery and made the arrangements. When we were there, Malcolm and the receptionist (I'm sorry I didn't get her name) - made us comfortable. Malcolm spoke us through the process that would follow. We were with Zulu for quite a while after he went to sleep and then the feelings of guilt started to set in. (This was on Friday). By Sunday, I had almost convinced myself that we'd been too hasty in our decision etc.etc You question yourself over and over again. On Monday, a beautiful card arrived in the post from Malcolm. It wasn't just one you'd pick up off the shelf and just write sorry. He'd put a poem on the left of the card and written his own thoughts on what we'd gone through. Assured us that he would have made the same decision. This was just what I needed to reassure me that we had done the right thing; no matter how hard it was.
I will 100% recommend Malcolm and the rest of the team at Hampden Elm Farm and we have already returned with our new addition, Bokkie.
They go that extra mile to give you that special, personalised service. They clearly do what they do cause they love it.

 

Reviewed by: Mrs T Smith on 14/05/2013

Overall rating:

5

“Excellent Receptionist”

I am writing in order to express my content with your receptionist, Jackie Rose.

Today, along with many other regular visits to your clinic to buy cat food, I have always been welcomed by a friendly, happy, experienced woman. She is of great credit to you and your company.

Yours faithfully,

Mrs T Smith