Buckinghamshire HP20 1AJ
Date: 16 / 05 / 2013
Reviewed by: Sam Smuts
In December 2012 our family baby, Zulu, a border collie, was diagnosed with terminal lymphoma. Malcolm, the vet who dealt with our case, was very patient whilst we probably bombarded him with senseless questions and probably repeated ourselves regularly. He told us our options and discussed any issues we had to aid us in this. We realised that whatever course we decided on, we were only buying time and knew he (Zulu) was not suffering - Malcolm assured us of this. We went through Christmas with Zulu on steroids and all was looking positive. Towards the end of January, Zulu took a turn for the worse and we knew it was time. We made a call into the surgery and made the arrangements. When we were there, Malcolm and the receptionist (I'm sorry I didn't get her name) - made us comfortable. Malcolm spoke us through the process that would follow. We were with Zulu for quite a while after he went to sleep and then the feelings of guilt started to set in. (This was on Friday). By Sunday, I had almost convinced myself that we'd been too hasty in our decision etc.etc You question yourself over and over again. On Monday, a beautiful card arrived in the post from Malcolm. It wasn't just one you'd pick up off the shelf and just write sorry. He'd put a poem on the left of the card and written his own thoughts on what we'd gone through. Assured us that he would have made the same decision. This was just what I needed to reassure me that we had done the right thing; no matter how hard it was.
I will 100% recommend Malcolm and the rest of the team at Hampden Elm Farm and we have already returned with our new addition, Bokkie.
They go that extra mile to give you that special, personalised service. They clearly do what they do cause they love it.
Date: 14 / 05 / 2013
Reviewed by: Mrs T Smith
I am writing in order to express my content with your receptionist, Jackie Rose.
Today, along with many other regular visits to your clinic to buy cat food, I have always been welcomed by a friendly, happy, experienced woman. She is of great credit to you and your company.
Mrs T Smith