Tel: 01423 561414
Oak Beck Way
North Yorkshire HG1 3HU
Reviewed by: carol on 23/07/2014
I would like to thank Bob Partridge and the wonderful team at Oakbeck veterinary hospital for their continued care of my Cavalier King Charles Spaniel, Mr Darcy.
Being a Cavalier, he does suffer with eye problems on occasions but, no matter when we need to see a vet, all I have to do is pick up the phone and we are usually seen within a couple of hours.
I have been with this practice for 18 years and I can honestly say, I have never had more caring, sympathetic and helpful vets who I could trust to treat my 'fur babies'. Not forgetting the nurses who always have a friendly word.
Having been lucky enough to added another Cavalier to my family, I did not hesitate to register him with the practice.
Thank you again, you have a great team.
Carol, Mr Darcy and Mr Bingley
Reviewed by: Nancy Prest on 23/07/2014
Hunny has this year (2014) had two major (to us anyway) issues. The Vet Hospital have been absolutely amazing. All of the staff have supported us and both times she was sedated they have contacted us when we have brought her home to make sure were happy and to ensure Hunny was comfortable and to follow up how she was. The service and aftercare have been above 10/10.
Hunny's first problem was difficult to diagnose but they explained all along different issues it could be and the investigations were kept to a minimum and throughout the day of the procedures we were kept informed as to her progress. The vets (Bob, Paulina and Anne) have been exceptional in their support (even hugging me when I was worried), and when we had to return a few weeks ago with a dislocated toe (poor Hunny) they made us feel so at ease and constantly kept in touch to let us know how she was doing.
We would not take Hunny anywhere else, we know that no matter what her problem she will be looked after as if she was one of their own and the support they give to their patients 'parents' is priceless.
Thank you so much to all the staff at Vet Hospital
Reviewed by: J.Render on 23/07/2014
I have had all my pets cared for at Vet Hospital, and I would go no where else.
The hospital equipment & cleanliness is fantastic! The team are helpful and clearly passionate about loving and caring for all pets.
I went round the hospotial, and the level of 24hour care from the nurses is astounding - one nurse was layed in a kennel with a dog giving him some food, and had done so repeatedly through the night.
Everything was well explained to me including pet insurance, which I could get started straight away, there and then for my puupy.
I cannot recommend Vet Hospital enough!
Take a look around the Hospital, you'll be amazed!
Reviewed by: James Loudoun on 21/07/2014
My dog still has the original issue after a number of weeks treatment and over £4k of costs (that was 4 visits and two ops). Oakbeck and the specialist that was advised by Oakbeck have both treated him with no improvement. I am now looking for a new vet to try and get my family pet back to full fitness!
Oakbeck did contact us to arrange a follow up appointment but we were already looking at other options at this point. I have no issue in paying for good quality advice and a premium for it, but I expect value and unfortunately; the original diagnosis was wrong, (we were treating an eye infection which was really a mouth abscess going up behind the eye, I was told £2.2k for a CT scan at the specialist that was then over £3k, drugs prescribed that could not have been used and a family pet that is still in discomfort!
All the staff are very nice but aware that your costs will go up quickly here so I hope your animal has a better experience than my dog.
It is always upsetting to receive negative reviews - especially when you know the level of care that has been provided and when there are constraints on what you can say in your reply due to the requirements of client confidentiality.
Sometimes cases are not straightforward - sometimes an initial appearance and signs point to one diagnosis, but over a little time, circumstances and appearances change making another, different, diagnosis more likely. This is why we constantly re-evaluate cases and do not rely on making one snap judgement on a condition - never considering other options. I wish I could say that we were perfect and always made the right diagnosis immediately with every case - but that perfection is unachievable in the real world. What I can say is that we try our very best, with some of the best equipment and facilities, with our dedicated veterinary and nursing teams, to get to the right answers as quickly as possible.
When some especially complicated and difficult cases are seen by the team at VetHospital, we sometimes recommend to clients that they might wish to travel to where specialist imaging (such as MRI or CT scans) is available. Sometimes we also recommend travelling to be seen by a Specialist in a particular subject (such as neurology or orthopaedics). This is always done with the best interests of our patients at heart. We have a great deal of expertise in our practice - but we don't pretend to be experts in everything. As a recognised European Veterinary Specialist in Veterinary Dentistry, I have cases referred to me by veterinary surgeons from around the UK who value my additional expertise in my subject. In the same way we value other specialists' expertise in their chosen subjects. We don't think this makes us a 'bad' practice - simply one that wants the best results for our patients.
Sometimes, when those world leading, internationally recognised specialists agree with the diagnosis that we have made and agree with the treatment regime that we have suggested it can be professionally very rewarding - even if the experts' opinions are not accepted by others. We only refer to Specialist Centres where we know and trust the quality of the investigation, treatment and advice that is given. Sometimes the advice is that treatment will need to be very prolonged and will require regular follow-up care to resolve problems. We can only recommend that owners comply with the advice of the experts.
The costs of investigations by the specialist centres can be high. Which is why the specialist centres themselves ensure that the referred clients understand and agree to the costs of their investigations and treatment. These are not fees paid to us at VetHospital. These are fees paid separately to the referral practice, over which we have no control. It is wonderful that insurance companies are often willing to cover the costs of the treatment and investigation, but they can only do this by ensuring that legal and accurate claims are submitted - which is why we are very strict on this issue.
We only wish the best for Kip and wish him well with his new vet. We have already discussed your concerns and I am happy to meet with you to go through things again if you wish to contact us again.
Reviewed by: Mrs A Buckle on 27/03/2014
My 10 month old cat was hit by a car, we took him to a local vets who couldn't help him so he was then transferred to Oakbeck Harrogate, under the care of Bob Partridge. I was rather distraught when we arrived but the reception staff were truly amazing. Bob saw us straight away and he was absolutely wonderful. He talked to us as human beings, he was up front and honest with his diagnosis and cost and he treated our boy with respect and care, and that was the important thing. He operated immediately, even when he was not on call and called in 2 lovely veterinary nurses (who were also not on call) to aid him. I had every faith in Bob and we knew that we had done everything possible for our boy. Bob rang me at 11.30pm and updated me, the nurse called me early morning to give me another update and then Bob called me again at 11am to let me know exactly where we were with our boys treatment. He certainly ist' out of the woods yet, but I know without doubt, that he is getting the best care possible and we made the right choice. I can honestly say, that I have never known a veterinary practise like this, they are truly amazing. Thank you
Reviewed by: lucy on 04/07/2013
my cat means everything to me, and everyone i came across there was amazing, very kind, they clearly have a lot of empathy towards her and that meant a lot to me. i was extremely impressed with every aspect and would recommend them to anyone. wonderful
Reviewed by: phill , Darlington on 14/05/2013
I took Dexter my English springer spaniel in to have some dental work done and Bob Partridge and all the girls at the vethospital gave us first class treatment from the moment we walked in we were told about the procedure that Dexter was going to go through and they even showed us around the facilities, we were kept updated throughout the day and even when we arrived home we were given a early evening call to make sure Dexter was ok, i wouldnt think twice about trusting the Oakbeck team again with our dog i would like to say a big thankyou from the Shields family and Dexter
Regards Phill Shields
Reviewed by: Davidasalter on 19/03/2013
Looked after our dog and provided a caring and compassionate service through a very difficult time. Would recommend OakBeck to any pet owner.
Reviewed by: Clare on 04/01/2013
I have used Oakbeck Veterinary Hospital for the last five years, to treat my two cats. Throughout this time I have always received outstanding service from both the vets and nurses.
One of my cats was diagnosed diabetic three years ago, which means we have had more visits and hospitals stays than the average pet owner. I have always felt that the treatment, care, training and support, both myself and my pets have received (at all hours of day and night) has been excellent. The staff are always supportive and helpful and I feel re-assured that my pets are receiving the best possible treatment and care. I would recommend Vet Hospital without reservation.
Reviewed by: Wendy W on 25/11/2012
I have used Vet Hospital for eight years for my two cats and more recently my border collie dog. I have always found them very helpful and professional and able to answer my questions. I would recommend them to anyone.