132 Austhorpe Road
West Yorkshire LS15 8EJ
Beechwood Vets in Leeds provides a professional friendly service covering all aspects of veterinary medicine.
Reviewed by: SG on 14/12/2014
We used this vets for some years but left after the charges began to increase and poor customer service from one of the branches. Neil was a really good vet and we trusted him with our cat and he was always great with us, but the admin staff around him were less than helpful in their manner and the fact that we were never given an invoice for how much things cost so what we thought would cost £25.00 suddenly ended up twice that. If we get another cat we would probably go elsewhere, because like others have said, the costs are high and the customer service is questionable.
I am sorry that you feel you received poor customer service and that you were not given an estimate for the cost of procedures.
We try and provide as much continuity as possible and if clients wish to see a particular vet, such as Neil, then this can usually be arranged.
We feel that our charges are within the average for the Leeds area and try to be as fair as possible to clients so it is disappointing that our staff did not explain properly to you how the costs were calculated.
If you bring a future pet to Beechwood please ask to be assigned to a particular vet and we will try and provide a more positive customer experience.
Reviewed by: Not great on 29/11/2014
We used this practice and were quite happy with it for a couple of years, but then noticed that the prices kept increasing to the point where we felt that the motive was becoming more about money than the treatment of the animal. For one 5 minute consultation cost £25 back then, and this was before any medication was given etc. Not sure how they can justify this but all vet's practices seem to be unregulated as it pertains to costs and animal lovers have no other option than to use them.
The reason for this review? We have friends who are about to move to Moortown, so I thought I would check if things have improved and by some of the posts, it would appear not.
We are sorry that you feel that our prices have increased over the past few years. From your review, it is unclear when you last came to the Practice but the price of an initial consultation is currently £25.75 for a 10 minute consultation. This fee is to cover the many overheads involved with running a veterinary practice. Our consultation fees have increased over the years - this is in line with our increased outgoings and unfortunately these increases have to be made to ensure the business can survive. We haven't increased our vaccination costs since July 2011 to try and help pet owners with the cost of vaccinations. We feel that our Practice fees are within the average price range of vets in the area.
Reviewed by: DS on 25/11/2014
This practice is becoming a money making machine, so my advice would be to look elsewhere. They hit you with charges that they don't disclose and the minute you mention that the dog is insured then you know they are out to pick your pockets. Everything is charged at high rate and whilst they are not a charity, the sense is that all they are interested in is making money. Trying to get advice from them on the phone is a none-starter, instead you are always told that you need to see the vet hence another consultation fee which lasts less than a minute, and the tablets that you could get on the internet for £3-4 suddenly cost £30+.
Some of the reception staff at crossgates and chapel allerton can be really dismissive and rude. My advice, go elsewhere.
We are sorry that you feel the Practice does not offer value for money. Whilst we do our best to discuss costs in some cases it can be difficult to cover everything in an estimate and unforeseen costs can happen.
Asking a client about insurance at the start of treatment helps us to provide the best course of treatment for the pet whilst staying within the client's means. When pets have insurance, this can open up different avenues of treatment such as referral to specialist vets and this can be another reason why we discuss insurance early in the consultation.
We do not feel that our Practice charges everything at a high rate and feel we are within the average price range of vets in the area. It is difficult to give advice over the telephone as the Vet cannot see the patient and could potentially misdiagnose a problem. For example, what was previously an eye complain 6 months ago and diagnosed as conjunctivitis may not be the same diagnosis on another occasion and dispensing the same medications could cause further problems.
Unfortunately, we are unable to match the cost of internet drugs. The internet pharmacies can actually purchase drugs at a cheaper price from the suppliers than Veterinary Surgeons. The main reason for this seems to be that they can buy stock in very large quantities enabling them to negotiate better deals with suppliers. They are also running these pharmacies with very minimal overheads and so can sell products with a very low mark-up on them. Veterinary Surgeons have extremely high overheads which include staff wages, staff training, new equipment, building rental and utility costs to name a few.
If you would like to make an official complaint regarding your treatment with us, may we ask that you send this in writing to email@example.com for the attention of the Practice Manager.
Reviewed by: Deb Tetley on 03/03/2014
I normally use Beechwood in Garforth as this is nearer to home but occasionally have to visit Crossgates to renew Ellie, Tina and Poppy's passports. This time I also brought Bonnie to get her a passport so she can join us in France. The staff are always helpful and friendly (at both practices)and I would recommend Beechwood to anyone with pets.
Reviewed by: LYNN MARRITT on 15/02/2014
I would advise any one to come to this practice.My pets have had the best treatment they could, no matter what.From tiny problems to large ones like cancer,we have always felt that we could trust their decisions on the best treatment for our pets.
Reviewed by: shaun on 25/01/2014
My sister reccomended these vets to me when my usual vets let me down.If it had not been for Alison and Caz saving my cats life and giving him a chance, and all the after care by the staff involved,i would have not been able to enjoy the last ten and a half precious months with him for which i am very greatfull.
Reviewed by: L.Joyce on 16/01/2014
Been using Beechwood for a number of years now with various cats and have not had any problems with them.
Must give a special mention to Alison who looked after Timmy for us.
Reviewed by: Kittycat on 10/12/2013
I would strongly urge you to avoid this vets at all costs. They insist on adding extras to your bill such as unneeded blood tests and examinations which only distress the animal further. They also add extras to the bill which you were previously unaware of until the bill is queried! This surgery used to be well respected but has gone from being a professional, friendly vets to a money making, sales office in recent years!
We apologise if you feel that additional charges may have been added to your bill following treatment of your pet. Blood tests and further examinations would be recommended by the veterinary surgeon following a full clinical examination of your pet. Ultimately we are here to provide care for your pet and we regret that you feel on this occasion you have been let down by our service. If you would like to make an official complaint regarding your individual case may we ask that you send this in writing to firstname.lastname@example.org for the attention of the Practice Manager.
Reviewed by: Jan Owen on 10/06/2013
We have used Beechwood (formerly Bouvet, Butterfield etc) since moving to Leeds in 1984 and have always experienced excellent service. The vets have treated our pets and the occasional wild animal we've found with kindness and respect. They have shown great compassion when we have needed animals putting to sleep and gone out of their way to make the experience as easy for us as possible and as stress free for the animals.<br />
There may be cheaper vets in the area but reliability and professionalism are important to us. As these qualities are never in doubt we continue to use Beechwood.<br />
There have been changes in staff as mentioned in another post but it is possible to find out when a certain vet is on duty by asking the receptionists if the matter is non-urgent or continuity of care. Certainly Mr Stoddard and Mr Hartley have been working in the practice since the 80's, the older original members retired and made way for younger vets. <br />
Jan Owen & family
Reviewed by: Pups on 01/06/2013
Reviewed by: Magrgaret on 11/04/2013
I have used Beechwood Vets at Crossgates for over 20 years. They have always provided excellent treatment and services for my pets. Alison worked wonders on my dogs leg after he broke it falling in a hole 5 years ago. Everything from initial injury through to full recovery was dealt with with compassion and skill. All the team at Beechwood Vets are wonderful. The receptionists always make you feel welcome and make sure you see the same Vet where possible and the nurses care for my pets like they are their own. I have recently taken on 2 kittens that were abandoned on the Vets doorstep and they keep in touch to see how they are getting on. I can highly recommend them to anyone with a pet. I will never go anywhere else.
Reviewed by: Lee on 02/04/2013
Reviewed by: Jo on 15/03/2013
These are the vets to be registered with if you live in the area. Everyone very friendly and helpful they have been looking after our dog for almost 5 years now and helped us when he became ill with hypothyroidism almost 2 year ago. Have always been happy to fit us in at short notice too when needed. Well done everyone at Beechwoods
Reviewed by: liz on 15/03/2013
beechwoods vets in cross gates are lovely they treat every animal with respect and their owners they are friendly and very helpful :)