Willows Vet Group - Beech House Veterinary Centre

Website: http://www.willowsvetgroup.co.uk/
Tel: 01925 445500

Wilderspool Causeway
Warrington
Cheshire WA4 6QP


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Practice Details

Beech House Veterinary centre is a Royal College of Veterinary Surgeons Tier 2 hospital with extensive facilities including in house digital x-rays and laboratory and a dedicated operating suite with an additional theatre for our orthopaedic surgeon.

We are open 7 days a week, providing overnight care for inpatients and an out of hours Emergency Vets service. Our weekend consultations are open to all pet owners even if registered with another practice. All consultations are by appointment.

We are part of Willows Veterinary Group - an independent group of veterinary surgeries across Cheshire.

Average Rating

Willows Vet Group - Beech House Veterinary Centre

Wilderspool Causeway Warrington, WA4 6QP
01925 445500
Based on 11 ratings 4.5
Write a review - click here

Vet Practice Reviews

Reviewed by: Pauline Preston on 01/09/2014

Overall rating:

4.6

“Highly Recommended for Small Animal Practice”

The Exotic Vet at this practice Mr. Stuart Becker is one of the most knowledgeable surgeons I have encountered. He is very skilled and I have found him to be one of the best vets around for treating my guinea-pigs - I cannot recommend this vet highly enough. He listens to what you have to say and genuinely cares about the animals that he is treating and he really knows his stuff. I will not be taking my guinea-pigs to any other vet in the future.

 

Reviewed by: Sarah on 01/09/2014

Overall rating:

4

“Reception”

I use lymm surgery and they are really good and understanding on reception i find beech house a little rude and abrupt my dog was having xrays yesterday i rang to ask if shed had them and was greated with " we told you the vet would ring " in a rude tone and i replyed and i told you that i has a christing and wouldnt b able to ans the phone so wouldnt recomend

Willows Veterinary Group

Hi Sarah. We are sorry that you found our staff a little rude and we have spoken to them. Although it is no excuse, Beech House is also a 24 hour emergency centre that is open 7 days a week. They are incredibly busy and see lots of patients needing emergency surgery and round the clock critical care, sent there by other local surgeries who can't offer this service. This does mean that at times the staff may experience difficulty when trying to ring somebody back at an arranged time or may appear abrupt simply due to the pressure they are under. I am glad to hear that you have a great experience at our Lymm Surgery and hope that between our two surgeries you can continue to receive a caring service for all your routine needs and an unrivalled emergency service if ever you are unfortunate enough to need it.

 

Reviewed by: Suzanne Rollings on 28/07/2014

Overall rating:

5

“Molly”

I would just like to say the staff at Beech House were so helpful and kind when I took my little dog in for routine worming
Even though the practice is very busy, the staff are very courteous and reassuring
I would recommend Beech house to my family and friends
Thanks from
Molly and me

 

Reviewed by: Jo on 09/06/2014

Overall rating:

4.6

“Excellent vets”

We have nothing but praise for this amazing veterinary practise. We have attended this practise for the last 5 years or so. We sadly lost 2 beautiful cats in the last three years and the care and compassion shown 2 us by Sean and the team was outstanding. We now have a dog and have adopted a cat and kitten from a local rescue centre and continue to receive wonderful care and treatment for our pets. I would recommend this practise 2 anyone and everyone. A massive massive thank you to all the amazing staff at beech house xxxx

 

Reviewed by: Lea T on 21/10/2013

Overall rating:

5

“Caring vets, would recommend! also one of of the cheapest in the area”

Transferred here recently after being recommended by other people, they are very friendly and helpful. They show great compassion towards your pet. They listen to you and your thoughts about things unlike other vets that I have seen. great vets!

 

Reviewed by: Jo on 19/05/2013

Overall rating:

5

“Brilliant friendly service”

As a first time dog owner, everything is new to our family. The vets and staff at the practice are extremely helpful and dont make me feel stupid, no matter how simple my questions are. They have helped us all with regular puppy check ups and advised on all areas of immunisations. Fast appointment times, friendly staff and a happy dog.

 

Reviewed by: Amanda on 31/01/2013

Overall rating:

1

“very disappointing”

very bad experience. was refused entry after only being 5 mins late!

Willows Vet Group

Whilst we sympathise with the client, this particular client arrived 15 minutes after the last appointment time of 6.50pm by which time the practice was shut. The premises shuts at 7pm and the vet had left the premises. Because of Lone Working Regulations and Health and Safety and insurance constraints the night staff are not allowed to let members of the public enter the building after official closing time so in this case the member of staff acted correctly. In an emergency additional staff can be called out and the client can be let in once the additional staff arrive but a call out fee would have to be charged. We do get people who just do not turn up for consultations so we are unable to insist that members of staff, including vets stay behind after their contracted hours. Although we could, we have a policy that we do not charge clients for missed appointments and we make every effort to be flexible with appointments. We offer longer opening hours than any other vets in Warrington to try to accommodate the needs of clients but at some point our vets need rest and their home life just like everybody else.

 

Reviewed by: Emma on 01/12/2012

Overall rating:

5

“Enormous kindness to my greyhound”

Recently my greyhound Genie had an accident involving a van door and her thigh resulting in the skin being peeled off her thigh muscle. She was with my wonderful dog walker at the time who reacted so quickly and got Genie to Beech House. They had been forewarned that Genie was on her way and as soon as she arrived they whisked her off in the lift for surgery. The reception staff comforted my dog walker who was so upset and were so kind to her.

I called Beech House after finding out about the accident and they were really calm and told me everything that was happening with Genie. I knew she was in safe hands. It was later on in the afternoon when the accident happened so I was concerned that Genie would have to stay over but I was relieved to hear she could come home.

When I collected Genie the reception staff were amazing and really comforting - I hadn't seen the injury, only heard about it by phone, so didn't know what to expect and they really put me at ease. Genie had to have 14 stitches and a drain under her skin. The nurses were fabulous with Genie. They behave with animals as if they are their own and are so caring.

I had to go back to Beech House 3 times for check ups. The first time I went to see a nurse to check everything was OK with the wound, Philippa, the vet who did the surgery on Genie, made an effort to come and see us and check Genie was OK - so kind.

We have never had anything but brilliant service from the staff at Beech House. They are so warm and friendly and almost feel like they are your friends.

Thank you everyone who was involved in looking after Genie. She's doing really well - just can't wait for her fur to grow back - she's got a chilly thigh in this cold weather.

 

Reviewed by: pat iddon on 26/11/2012

Overall rating:

5

“Friendly vet ”

Sean looks after our 4 dogs, one who thanks to Sean is still with us but has a long term liver problem.The care he and the staff have given Molly is fantastic and as I said she is stll with us and healthy so long as she takes her medication.Thank you.

 

Reviewed by: Marie kemp on 13/11/2012

Overall rating:

5

“Lovely treatment of stray cat”

I am a long time client of beech house and very happy with them. I found a poor stray cat outside a shop that was obviously lost and took it to [a local animal charity] who werent, as usual, very helpful.
I took him to beech house where he turned out to be chipped and i said i was concerned about the cat not eating for three days and the staff took the cat in for the vet to check over and they contacted the owner who then came to pick him up. Alice then rang me to let me know all was well and the cat had gone home, which i thought was very thoughtful of them. I think they are a lovely caring practice and i know they do a lot of work with warrington animal welfare and the strays.
Well done alice and beech house!

 

Reviewed by: FIONA on 07/11/2012

Overall rating:

5

“Vets are fab”

Transferred to Beech House after 20+ years with another vet whose out of hours practice had let us down badly. Sean was the first vet we saw and I cannot rate him highly enough. He takes time to explain things properly to you in language you can understand. more importantly, he listens to what you have to say. We have seen all of the vets there now and have no complaint about any of them. Jo on the reception is also fab. We have since managed to get friends and family to transfer also! Well done Beech House.