Willows Vet Group - Willows Veterinary Hospital

Website: http://www.willowsvetgroup.co.uk
Tel: 01606 723202

267 Chester Road
Hartford
Northwich
Cheshire CW8 1LP


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Practice Details

Willows Veterinary Hospital is the largest surgery in Willows Veterinary Group, providing 24 hour care, 365 days a year for in patients and emergencies. Awarded hospital status in 1968 by the BVHA, we have since achieved RCVS Tier 3 accreditation, the highest UK standard for veterinary hospitals.

Our highly experienced vets, qualified nurses and trainees ensure the highest levels of expertise and care are provided for your pets.
Our extensive facilities include x-rays, ultrasound, a lab with 2 technicians and dedicated operating theatres.

Willows Vet Hospital is also home to Oakwood Referrals.

Average Rating

Willows Vet Group - Willows Veterinary Hospital Based on 12 rating(s)s
5.0
Best possible rating: 5
Average rating: 5.0
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Vet Practice Reviews

Reviewed by: Debbie on 25/03/2015

Overall rating:

5

“excellent vets”

My dog became very I'll suddenly and I was sent to Hartford vets from winsford . I was greeted with polite staff who were willing to help and listen which I appreciated at the time . my dog was young but uninsured and I was worried I couldn't afford to treat my baby for his life threatening disease until I met BRUCE that man has compassion for all animals he was not prepared to give up on my baby so neither did I . the nurses are also lovely my dog had to stay for a few days and they really looked after my dog well and spoilt him a bit I think . I have decided that I will continue to travel to Hartford for my animals as they really are wonderful and I feel relaxed there

 

Reviewed by: Becky on 16/03/2015

Overall rating:

5

“Brilliant caring staff and customers x ”

I''ve just transferred my dogs care to the Willows group. One Saturday afternoon he was very agitated and I noticed he cut to his cut (he is very dark so cuts are hard to see). I phoned our vet which was put through to Hartford). The service on the phone was brilliant, allocating an appointment that was suitable for travelling, giving me clear directions. And offering the availability of calling if lost or running late. I got him there in plenty of time, the reception staff were reassuring, and had a calming nature, given my dog was in pain, distressed, anxious and had a long journey those attributes were more than welcomed.
He got admitted straight away, no issue about me not taking our insurance documents, was given clear instructions about what would happen, and that they'd contact me. Bruce was brilliant with him. And gave me a rough time scale too. I got home and Bruce called saying I venture back (I'd got lost coming home as I was so worried) so he gave my directions again, and told me how to collect my dog. On getting back to the branch I was given clear printed instructions on what had happened, what to expect and to contact them if any issues. All before my dog came back. Giving me chance to put tablets in my bag whilst they got my dog from his kennel. He looked well cared for and a funky bandage on his leg.
He clever (!) dog somehow managed to get his bandage off .... No idea how, back to Hartford we go again... This time was stuck on with plaster.... Which worked. On this trip back, and on previous trips lots of staff and customers spoke to my dog, with caring voice looking at his poorly foot, admiring his bandage. Which given his anxiety was really welcomed by me.
Thank you so much, so glad I made the switch as I feel that my previous vets wouldn't have operated or seen him until the Monday. Brilliant service, and not as expensive as I was expecting either.

 

Reviewed by: Lindsey on 08/02/2015

Overall rating:

4.8

“George ”

After being very disappointed with a consultation at Middlewich I sought a second opinion from Bruce about my boy George. He became very ill very fast. Bruce and all the staff had huge patience with me and my worry. George stayed over for a week at the vets and I was able to visit him every day and comfort him for a short while giving me the reassurance that he was being looked after. Unfortunately George was just too poorly to pull through and we had to have a home visit. Both myself and George were treated with respect and saying goodbye was heartbreaking. Elaine was very supportive everytime I visited with George and afterwards when I collected his ashes. I can not thank Elaine enough for the little chats through one of the hardest times of my life.

 

Reviewed by: RM on 04/02/2015

Overall rating:

5

“Emergency handled well”

My 11 month old kitten, Harry, ate some cake with raisins in, which can be lethal to cats.

I phoned the vet and was told to bring him at once and was seen within a couple of minutes of my arrival.

Everything was explained well to me and I was kept informed of Harry's progress as he had to stay for the weekend. My insurance form was filled in for me when I collected Harry.

Excellent service and Harry is his usual lively self again after a frightening weekend

 

Reviewed by: Nicky ryan on 23/10/2014

Overall rating:

5

“Just Excellent! ”

Excellent! They are absutley wonderful at this vets, I've had experience of all the vets here. Tori has recently saved our Chocolate Labrador after a vicious attack by a pitbull breed, nothing was too much trouble at any time of day or night. She even called with test results on her days off, she saved our much loved dog and gave great emotional support to the family on weekly visits. Second to none

 

Reviewed by: Alex1836 on 01/09/2014

Overall rating:

5

“I wouldn”

As a scientist and someone who works within animal care and welfare I am very particular about the care that our animals receive. We currently share our home with 3 rescue cats and a rescue border collie and all have received exceptional care at Willows Vets, including for emergency visits. All the staff are friendly and helpful and obviously care very much about the animals they see. We regularly see Lorna, who always goes above and beyond to help our animals. Given that all are rescues and have had some truly horrendous experiences, trips to the vet can be stressful but they all love visiting Lorna, and are often excited to see her. All our animals receive the best care they can, and Lorna is always very helpful, professional and patient. All the staff are great and it's a wonderful experience to visit such a well run veterinary practice. Fees are reasonable, facilities are exceptional and Lorna's differential diagnoses have all been well thought out and effective.
I can't recommend Willows Vets highly enough.

 

Reviewed by: Julie on 27/02/2014

Overall rating:

4.6

“Jess”

I have been taking Jess, my cat, to Hartford since she moved in with me & they have always looked after her very well. Last Wednesday she was put to sleep, she was very ill and getting on for 16 years old, it was heart breaking & I lost my best friend however I would just like to say Thank You to everyone at The Willows. They were so kind and understanding to both of us & the other day I received a beautiful card from them which really touched my heart.

 

Reviewed by: Sharon B on 31/01/2014

Overall rating:

5

“Willows Vets Hartford.”

The service and care provided by the Willows has been amazing. All of the staff are really friendly and helpful. I would definitely recommend them.

 

Reviewed by: gina on 31/01/2014

Overall rating:

5

“great practice”

Everyone at the willows Hartford are superb.
It is great you are open till 8pm or otherwise I would stuggle to see a vet in the week.
You are all so friendly and always have time for us all and we are always able to see our vet Emma who is greattt. X
G & Paws
=^..^=
("")("")

 

Reviewed by: Rose on 10/11/2013

Overall rating:

5

“Dental surgery”

I was very worried when my elderly cat, Leo stopped eating and phoned the Willows. I was given an appointment that day and Leo was diagnosed with dental problems. After surgery, Leo is his usual mischievious self. Thank you, Willows for saving my cat.

 

Reviewed by: Jake on 28/09/2013

Overall rating:

5

“Amazing Service drom Nurse and Vet Mike Holgate.”

We came to the Hartford Centre after my dog Jake collapsed on his morning walk. We arrived at 8.15am in the middle of the morning rush, with one of the duty vets off ill. Although we had no appointment we were reassured and calmly told that we would be seen in our car ASAP. After only 5 mins a nurse Jan or Jen came and checked Jake over, again reassuring us that we were not to worry and the vet would be with us as soon as he had completed the consultation he was doing. 5mins later Mike Holgate came to the car and treated Jake and gave us good advice. I do not believe we coild have received better service anywhere, and the attitude of all concerned especially Mike was outstanding. Jake is now slowly improving day by day. I am very grateful for all you did. Thank You very much indeed.

 

Reviewed by: L McLaughlin on 30/12/2012

Overall rating:

5

“Wonderful service!”

My dog Jasper has had a tricky year after being attacked by 2 rottweilers and then having a fatty lump removed. The fantastic vets and nurses at Willow Hartford were brilliant with Jasper and gave me all the support and advice I needed. The follow up appointments were really helpful and I would always recommend them to anyone. 5*!!