YourVets Solihull

Website: http://www.yourvets.co.uk
Tel: 0121 647 4100

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Lincoln Road North
Olton
Solihull
Birmingham
West Midlands B27 6RR

Map

 

Practice Details

  • Great value vaccinations and neutering 
  • Affordable 24 hour emergency service
  • Open: Mon-Fri: 8am-8pm, Sat: 9am-4pm, Sun: 10am-2pm
  • Car parking
  • Highly trained and caring staff
  • Permanently low prices

 

Average Rating

YourVets Solihull Based on 41 rating(s)s
4.9
Best possible rating: 5
Average rating: 4.9
Write a review - click here

Vet Practice Reviews

Reviewed by: Jenna on 18/09/2014

Overall rating:

5

“Fantastic!”

I can not praise this practise enough! From a routine appointment to a seriously injured animal, I've used them for everything.From the top Vets to Emily the fantastic Receptionist everyone is caring, compassionate and are there for the animal not the money! I wont use anywhere else :)

 

Reviewed by: Mwalton on 21/08/2014

Overall rating:

5

“Animal Love At The Vets”

As we went to the vets, the receptionist told us that losing 1 kilo a month is good for our dog and they made us feel happy for our dog as she had lost a good amount of weight. The way the vets treated us was friendly and they were very professional. YourVets is extremely clean and hygienic and makes you feel welcomed in a new environment. Value for money was very good because they were very friendly and good at their job; as our dog came in they did not frighten her but lovingly gave her some fuss before doing anything to her so she was not scared of the vets. We are very thankful to the vets at YourVets and we will be definitely staying here for many years to come.



 

Reviewed by: martin on 18/08/2014

Overall rating:

5

“Professional and outstanding care”

We first used the vets last year for our ten yr old boxer katie . The service we received was outstanding very professional and friendly . We unfortunately had to have katie put to sleep at their coventry practice last week and again the service was so friemdly a professional under difficult circumstances . And to show how friendly they are we received two sympathy cards from both practices which all the family found very caring .

 

Reviewed by: Sue Lococo on 03/08/2014

Overall rating:

5

“Great, friendly service.”

Not used to Vets but since I have had my cat, they couldn't be more helpful! They checked him over after I took him in, gave me advice, neutered him, chipped him, vaccinated him and every year send me a reminder of his vaccination update. I would recommend Your Vets to everyone, its an affordable service for great peace of mind. Love them.

 

Reviewed by: mel on 03/08/2014

Overall rating:

5

“Wouldn”

After unfriendly service at another local vets we thought we would give Your vets a try. Our rabbit, who needed to be euthanized, was treated with dignity and they explained everything to my husband and I with patience and understanding.

We have now got a puppy who is treated like family whenever we visit, I genuinely wouldn't go anywhere else after seeing the passion and commitment the staff here show.

 

Reviewed by: Muffin on 17/07/2014

Overall rating:

4.6

“Helpful staff ”

I had a problem with my dogs micro-chip,actually in all I had 3 .they could not find it each time each time until the 3rd one which made me a bit paranoid so each time I go there I always have it checked and it's never too much trouble for the staff to scan my dog!

 

Reviewed by: jojo on 18/06/2014

Overall rating:

5

“Great service/staff”

I am a regular customer for the solihull yourvets and i can honestly say they are a fantastic team.

Always willing to help, and always ask how kittys theve treated are.

I would recommend this practise to anyone... ive been to a few vets and this one by far is the best they are great with my cats and are very polite and pleasent.

If only all vets were like yours! I for one wont use any other vets for my fosters :-) as i know there in safe hands with staff i regulary see :-)

 

Reviewed by: Mrs P on 12/05/2014

Overall rating:

5

“Pleasant and caring”

Pleasantly surprised by the quality service we received. Not our usual vet surgery but we needed an emergency appointment for our old cat who has kidney disease and this was the only surgery open late. Despite being the end of the day and near closing time the staff were all very pleasant and caring. They went out of their way to treat her, staying past closing time until she was sorted out. Also very accommodating of our anxieties, which was very reassuring. Thank you.

 

Reviewed by: Excellent service on 08/05/2014

Overall rating:

5

“excellence”

Unfortunately earlier this year we had to have our beloved dog put to sleep aged 10 and yesterday we were back again for another visit with our 17 year old cat called Lucy whom we also had to have put to sleep as a result of old age and illness. However I must say that the treatment and care received in both circumstances was excellent and we would not hesitate to recommend this clinic to everyone. Thank you again for your understanding.

 

Reviewed by: Emma on 07/03/2014

Overall rating:

3.2

“Hidden charges and miserable receptionist ”

Dog had bad ear, needed an op, charged £300ish plus added charges on pick up

Rebecca Dorman - YourVets Solihull
Practice Manager

Sorry to hear that you were unhappy with your visit, at YourVets we always endeavour to be as honest and transparent with our pricing as possible, unfortunately sometimes there are unforeseen issues and further medication is required for the wellbeing of the pet, we apologise if this was not clearly explained to you on admission. Please contact us at the clinic if you wish to discuss further.

 

Reviewed by: L Haslam on 05/03/2014

Overall rating:

5

“VERY CARING VETS”

Our 6yr old staffy "DJ" had to be put to sleep in february this year.
Jim the vet and all of the staff at the practice, were all so very caring,understanding and so very helpfull at this sad time.
May we take this oppertunity to thank you all.
Kind regards
Mrs Haslam

 

Reviewed by: Mrs O on 24/02/2014

Overall rating:

5

“BIG smiles!!”

We brought our beautiful Sara today as she is getting old, my mind went into overdrive as I thought it could be the last trip to the vets but that wasn't the case at all! Through the helpfulness, friendliness and professionalism of the team they told me that my girl could be treated and that she will be with us for a good while yet! Vicky was gentle and caring with my beautiful girl......thank you!
I came to Your Vets through a recommendation and I will be singing it from the rooftops....thank you all so much :-)

 

Reviewed by: Mr smith on 15/02/2014

Overall rating:

3.4

 

Reviewed by: WebbyWench on 07/02/2014

Overall rating:

5

“Toe-Be One-Can-No-Be”

My name is Sushi cat ... I'm a gutsy, bright-eyed, and bushy-tailed type. I love to explore and climb fences. Unfortunately, I had a little accident and came home limping one day. My parents rushed me to YourVets in Solihull. I had never been there before, so I was very scared ... but boy did they make me feel better. A lady examined my paw (ever so gently) and discovered that I had broken my toe. Oh no! Thanks to the professional care I received, this Toe-Be One-Can-No-Be is feeling a lot better.

 

Reviewed by: BBH on 06/02/2014

Overall rating:

5

“The best”

My Big Boy Bronson is quite a handful but YourVets are exceptional with him Especially Vicky, Emily and Michelle We really appreciate all your help. Love Bronson Bain and Hooch.

 

Reviewed by: Mike on 31/01/2014

Overall rating:

3

“Over priced and unfair charges”

We took our dog to be treated for fleas in October, and paid £40 for 6 months cover. In January, so less than 4 months later, our dog was itching a lot but we couldn't see any flea's and thought it may be a skin condition. We took the dog back to the vets to be told she does have flea's and they charged us another £27.50 for the appointment.
I thought that this was totally unfair as they had already "treated" her for flea's guaranteeing 6 months cover. when I questioned the charge I was told the £27.50 was for the vets time (about 3 to 4 mins) and that we may have to treat the house not just the dog. I'm guessing they will not publish this review on their website, however I will be making this review as public as possible.

Rebecca Dorman
Practice Manager

We are sorry to hear that you feel you did not have a positive experience at your last visit to the clinic. Whilst we understand your frustration at being informed of seeing more fleas, even though you have been using a flea product which was prescribed to you at your first visit back in October, we cannot guarantee this will be fully effective if you are not using other prescribed flea products on all other pets in the household and the household itself. The charge that was put on to your account was for the time and expertise of the veterinary surgeon who saw you. We strive to be competitive with our pricing by regularly preforming price checks in our local area.

 

Reviewed by: Cat lover on 07/01/2014

Overall rating:

5

“Highly recommend”

We have used this practise for years and have always been pleased with service, cost, friendliness etc. We recently had to take our oldest cat to the vet, and it was found that he had inoperable cancer. The vets were very supportive and tried to do their best for him, but we had to have him euthanised on Christmas Eve Eve. We decided to have the vet come to our home so our cat would be as relaxed and happy as possible, in a familiar environment. The vet and assisting nurse were very understanding and kind, not just to the cat, but also to the family, who were very upset.

I would highly recommend YourVets to anyone who is looking for a practice that is professional, friendly and affordable. We wouldn't consider going anywhere else.

 

Reviewed by: Beyond excellence on 07/01/2014

Overall rating:

5

“Excellence beyond belief.”

Unfortunately we have lost our dog Emily recently with an inoperable cancer.
All I can say I have been to many vets in my life but the treatment our dog had at this practice was first class. Jim was so good with her and her treatment and the girls there were first class. We were so impressed and Emily was treated with dignity as she fell asleep so peacefully as we loved her. I would recommend this vet to everyone, in fact we already have. Thank you once again for all your help and consideration.

 

Reviewed by: Wendy on 12/12/2013

Overall rating:

5

“Fabulous!”

We have a new puppy and I thought I would try a different vets to the one I used to visit with my cats, due to unpleasant memories of them being put to sleep there - and I'm so glad I did! YourVets are fantastic. When I telephoned to enquire about an appointment the receptionist was very helpful and knowledgeable. On arrival I was greeted in a very friendly way and was seen quickly and efficiently. All in all a great place and one which I will definately be using from now on. The prices are very reasonable too. It's further than my old vets but it's well worth it. Highly recommended!

 

Reviewed by: Mary on 24/11/2013

Overall rating:

5

 

Reviewed by: Dawn on 14/11/2013

Overall rating:

5

“Fantastic Service Fantastic People”

Brought my newest addition and one of my eldest cats on for annual boosters and check ups. Fantastic service received and such friendly staff especially Michelle, Emily and Shell. Kitten bundle great value for money. Wont be going anywhere else xxx

 

Reviewed by: Paula on 27/10/2013

Overall rating:

5

“Lovely, lovely, lovely”

Whenever you go to the vet with your animal you are anxious and concerned. This is such a lovely vet to go to. Everyone is lovely, it's easy to park, the place is clean and bright. Plus they all make such a nice fuss of your pet. I would never like to have to go anywhere else - the Solihull branch is local to me but if I moved away I would still like to go to it.
Big Thank Yous to all

 

Reviewed by: Tinaanne on 14/10/2013

Overall rating:

5

“The Best Vets”

In the last 2 weeks my oldest labrador had to be put to sleep a very very sad time for us all this veternary practise goes above and beyond caring and cannot do anymore they show respect for the owners and animal's while all this has been going on my younger labrador was neutered and had complications again nothing has been to much trouble for them they have seen my little girl several times checking her amazing highly recommend them all the staff are marvellous I would never go anywhere else well done to all the staff there x

 

Reviewed by: Lynsey on 04/10/2013

Overall rating:

5

“Great, affordable service”

Would absolutely recommend YourVets Solihull to anyone, great customer service throughout the whole process. You can tell that each and every vet has a passion for what they do, as they have looked after my kitten tremendously. Definitely will not go anywhere else when it comes to my pets needs, great service and a very affordable price!

 

Reviewed by: Kristina on 03/10/2013

Overall rating:

5

“Tickled Pink Review”

I highly recommend this vets to everyone out there! The staff our polite , kind, helpful and really take the time to listen to any questions or concerns you may have. They have taken care of my dogs and cats very very well and our generally the best vet practice i have ever been to!! Keep Up The Good Work :) x

 

Reviewed by: Lou on 25/09/2013

Overall rating:

5

“Staff are so friendly and really care for the animals!! Will never take my dogs anywhere else! ”

 

Reviewed by: Suzieqnbb2 on 16/09/2013

Overall rating:

5

“Great friendly service with lovely staff”

I cannot speak highly enough of this vet practise. The staff are welcoming, the vets friendly and totally unflappable whilst putting you at ease no matter what the situation.

I have had to bring both my pets in recently and had first class service from start to finish.

The prices are very reasonable, the reception immaculate, and a complete fuss free experience (apart from a poorly pet of course).

So far I have recommended this practise to three of my clients whom all thought it was great too.

This is by far the best vets I have ever used and would not hesitate to recommend it to more people.

 

Reviewed by: Ttaylor on 16/09/2013

Overall rating:

5

“Never looked back!”

I was really happy after my my first visit to YourVets Solihull. The staff were friendly and helpful. The practice looked hygienic and was practically layed out. I was very pleased with the service that was provided and thrilled when handed the bill. I must admit previously I used 608 veterinary practice due to its location and although a good vets, the short opening times are hard to arrange a suitable appointment. This was why I chose to use YourVets Solihull. The opening hours are brilliant. I don't need to worry about fitting an appointment in around work etc anymore.

 

Reviewed by: Leahcartoys on 11/09/2013

Overall rating:

5

“A*******”

I have 11 Pomeranians and have recently had 7 puppies from 2 different litters. The staff were amazing before during and after their births offering help and assistance throughout. I couldn't have done without all their help and would strongly recommend them to everyone. As you can imagine with the number of dogs I have I am a frequent visitor and they are always so welcoming friendly kind and helpful. Many thanks to them all :)

 

Reviewed by: Kristina on 07/08/2013

Overall rating:

5

“Brilliant service and care!”

I highly recommend this vets, it's the best vets i have ever been too!

They took very good care of my cat and did an excellent job with her operation! All the staff were polite,friendly and kind so i definitely would tell people to go here!

 

Reviewed by: Fran on 05/08/2013

Overall rating:

5

“Highly recommended!”

The vets is spotlessly clean which you notice as soon as you enter the building, the staff on reception are very welcoming and friendly and this continues with the vets and vet nurses. I feel reassured when I take my kitten that she's getting very good professional treatment and all the staff are very knowledgeable. Very happy with the overall service and would definitely recommend :-)

 

Reviewed by: Alison on 28/06/2013

Overall rating:

5

“This is a fantastic vets. All the staff from the receptionists, nurses and vets to the staff in the background are brilliant. They don”

 

Reviewed by: Sue on 24/06/2013

Overall rating:

5

“Highly recommended, looked after Jason cat with excellence”

I am so glad I found a GOOD vet closer to home. Would highly recommend to anyone. Had to use the emergency vet in Coventry too, excellent treatment. As I work I particularly like the long hours in the week and some sensible hours at the weekend without incurring huge costs.

 

Reviewed by: Recommended on 11/06/2013

Overall rating:

5

“Very Good”

Bright modern building, friendly staff, good treatment, good prices.
What more do you need?

 

Reviewed by: Gareth on 24/04/2013

Overall rating:

5

“Excellent service!”

I sadly had to have one of my cats put to sleep last November. The staff here from reception to the vet were so caring and compassionate. I wasn't rushed to make decisions and felt they cared about me as we'll as my cat. I'd recommend this practice to anyone. I even supplied chocolates I was so impressed with the guys here.

 

Reviewed by: molly &barney on 23/04/2013

Overall rating:

5

“first class vets would recommend to any one ”

hi guys
carnt say enough how happy we are with the hole set up ,both puppies molly and barney are made very welcome by all the staff ,weve had a very bad experance with another vet,but im glad to say were tickled pink !first class service
thank you

 

Reviewed by: Gill B on 28/02/2013

Overall rating:

5

“I Wouldnt go anywhere else”

In the month of February 2013 I have visited YourVets on 8 separate occasions with my pets (1 dog and 2 rabbits). Each required an operation for differing reasons and this worrying time was made more bearable by the wonderful, caring nature of all the staff. From the vets and the pet health advisors to the reception staff, all have been wonderfully knowledgeable and supportive. The appointment times give you plenty of time to discuss your concerns and advice is always on hand with a simple telephone call. Most importantly I trust them to do the right thing for my precious pets. Why go anywhere else? I know I certainly wouldn't.

 

Reviewed by: Mr and Mrs Wood, Solihull. on 26/02/2013

Overall rating:

5

“Really Pleased!”

We were really pleased when this Clinic opened as it is within walking distance of our home - we had to drive to Stechford before. Our Mini Schnauzer feels very comfortable here, which is important to us. The Clinic is bright, fresh and clean with plenty of seating and all of the staff (Reception, Nurses and Vets) are very friendly and welcoming and provide a first class service. If our dog is happy to go there, we are too!

 

Reviewed by: Sue S on 24/02/2013

Overall rating:

5

“Brilliant Team!”

A fantastic team! From receptionists and nurses, through to the vets; I think my guinea pig met them all!! After an operation to be spayed and removal of a mammary tumour, my guinea pig was determined not to make her own recovery easy and persistently chewed at her dressings, stitches, glue and eventually staples. The staff at YourVets, Solihull provided 1st class post-op care for 4 1/2 weeks, until she had fully recovered. I cannot thank them enough for their expertise and patience and would thoroughly recommend them to every pet owner.

 

Reviewed by: sam on 06/02/2013

Overall rating:

5

“Recommended *****”

I use this vets for my 3 dogs and recently had one die the surgery stayed open and were so friendly. They did not hurry us out and made it easier for my children. I really appreciated the kindness they showed and recommend to anyone.

 

Reviewed by: Colin B on 04/02/2013

Overall rating:

5

“Nice modern surgery, friendly people and very reasonably priced!”

It was a genuine pleasure to visit the surgery. It is bright, modern and the people were very friendly and helpful. The price for my dogs vaccination was half of what I had been quoted elsewhere. I was really happy to visit this practice. Would thoroghly recomend it to anyone!