YourVets Wythall

Website: http://www.yourvets.co.uk
Tel: 01564 823825

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Alcester Road
Wythall
Birmingham
West Midlands B47 6AP

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Practice Details

  • Great value vaccinations and neutering 
  • Affordable 24 hour emergency service
  • Open: Mon-Fri: 9am-8pm, Sat: 9am-4pm
  • Car parking
  • Highly trained and caring staff
  • Permanently low prices

Average Rating

YourVets Wythall Based on 37 rating(s)s
4.5
Best possible rating: 5
Average rating: 4.5
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Vet Practice Reviews

Reviewed by: MC on 26/04/2016

Overall rating:

4.2

“Affordable? ”

This is no longer "the affordable vets"
Prices have increased dramatically over the last 6 months.
Prices are now in line with other vets. The only cheaper ones are PDSA and RSPCA but you have to be on benefits to qualify.
We will definitely not be rehoming any more animals in the future - or ever.

However, they do remain the vets that love your pets and are pleased with the care and attention our pets receive from the vets, who seem to be dwindling in number recently and are changing constantly, as are reception staff and nurses.

 

Reviewed by: Carla on 29/02/2016

Overall rating:

1

“No compassion or care”

I took my 17 yr old cat for a check over as he didnt seem right, when i was finally called in i explained the symtoms my cat was having to the vet who then looked at my cats eyes/mouth and took his temperature and said there was nothing wrong with him, he didnt even ask me any questions! there was no care or compasdion at all! i then told him again that he was drinking alot so he told me to wait in reception while he did some tests i was assuming he was doing a bloodtest and urine sample he came out 2 minutes later and said he couldnt do it and if my cat got worse to bring him back, i was gob smacked because i knew there was something wrong with my cat ! I then went to pay the bill, i asked the receptionist why a bloodtest wasnt done and her reply was we dont do bloodtests as it stresses the animal to much so i left feeling worse than i went in.
I then took my cat to another vet because i knew he wasnt right to which i have found out my poor cat has a tumor . . I am mortified the fact that your vets had no care or compassion what so ever and missed the fact my cat is very poorly. Since i found this out i have rang up 3 times to speak to a manager to let them know of my awful experence and still no call back !! All i want is an apologie and a refund as you did absoulutly nothing to help my poor cat ! You should be ashamed to call yourself caring vets.

YourVets Wythall
Rebecca Dorman, Practice Manager

We trust that since the event and the subsequent times that our head vet Chiara discussed the consult with you that the issue is now resolved to your satisfaction. We are sorry for any misunderstanding concerning your pet and have issued a refund for your visit as we should have offered the blood test, for which we offer our apologies.

 

Reviewed by: julie on 06/01/2016

Overall rating:

5

“Alfie”

Cannot thank this team enough for their care and compassion showed to my dog Alfie. Claire Alfies vet was amazing. She was so kind and understanding and took time to explain all our options and their scenarios to us and nothing was too much trouble. Alfie is an old boy who collapsed suddenly and turned out he had a tumour on his liver. He has since had it removed by Peter who we are eternally grateful to and his prognosis looks good. All the staff we dealt with were extremely professional and caring. Thank you.

 

Reviewed by: j on 12/09/2015

Overall rating:

5

“there are no words....”

Brought my beloved cat molly to sadly be put to sleep on monday, the empathy and kindness shown was overwhelming. I cannot fault the staff concerned both on the day and when I collected her for cremation today. I'm absolutely devastated at losing my sole companion and I was left alone to spend some time with her.....thank you all from the bottom of my heart xxx

 

Reviewed by: Laurie on 13/05/2015

Overall rating:

5

“Stress free dental”

I took my cat to YourVets in Wythall because my cat needed a dental for his bad teeth. The receptionists were very welcoming, the vet very informative and the staff on the day of his dental kept me informed by text which was convenient because I cannot take calls at work. When I went back for the check up the nurse was really helpful and chatted to me about the things I could do to keep his teeth healthier going forward. As a very worried "mom" they made it a lot easier!

 

Reviewed by: Sarah on 28/04/2015

Overall rating:

4.2

 

Reviewed by: beckie on 13/04/2015

Overall rating:

2.2

“My dog bud”

After a traumatic morning of bud pooing on the car with nerves and roping in my friend to help me as I had my two young children,we arrived 7mins late for our follow up appointment.
I explained the reason why we was late and was turned away. I have used this vets for the last 10 years and have never been made to feel the way I felt today. They was very uncaring and didn't care that my dog really needed the follow up treatment. I live quite far away as well not that any one cared. After 10 years of using this vets I will not be using them again

Leigh Hinsley RVN
Practice Manager

I am sorry to hear you were unhappy with the service you received at our clinic. We try to be as accommodating as possible when clients arrive late for appointments because we understand sometimes unavoidable occurrences happen. Unfortunately on this occasion there were only 3 minutes of your appointment time left and we would not have been able to carry out a thorough consultation in that time period. Due to the appointment system, we must try and remain on time for the other clients who would otherwise be left to wait beyond their appointment time if we see late arrivals. Often there are appointments available within a short period of time and we would usually offer for you to wait for one of these to occur, however, unfortunately we were fully booked until late afternoon on the day of your visit which is why our reception team offered to rebook your appointment for another time or day. I am sorry we could not accommodate you on the day, and hope this explanation will help you understand we will always try our best but sometimes it is not always possible.

Kind Regards

 

Reviewed by: Peggy on 25/01/2015

Overall rating:

5

“Peggy (Chihuahia) 8 Months old ”

Brilliant Vet's. Thorough Professional Diagnosis, treatment and after care.
All the staff we met on our visit's from reception on were friendly, caring and knowledgeable.
Thank you all. Peggy has made a remarkable recovery and has quickly
returned to her old self.

 

Reviewed by: Beau on 16/01/2015

Overall rating:

4.8

“Pup with the hots”

I registered with this practice when we had our new pup beau.they have been brilliant especially after beau got a hot spot on her back and every 3 days I took her there for it to be cleaned and dressed . She is very playfully but loved going there and all the staff fussed around her and genuinely cared. Lovely people.

 

Reviewed by: Philippa on 18/11/2014

Overall rating:

5

“Would highly recommend”

I would highly recommend YourVets in Wythall the staff are friendly and very professional and take good care of your pet.

Prices are also very reasonable and you are advised up front of costs and options available.