YourVets Nuneaton

Website: http://www.yourvets.co.uk
Tel: 024 8638 6855

View video

44 Church Road
Stockingford
Nuneaton
Warwickshire CV10 8LD

Map

 

Practice Details

  • Great value vaccinations and neutering 
  • Affordable 24 hour emergency service
  • Open: Mon-Fri: 9am-6pm, Sat: 9am-4pm
  • Car parking
  • Highly trained and caring staff
  • Permanently low prices

Average Rating

YourVets Nuneaton Based on 30 rating(s)s
4.0
Best possible rating: 5
Average rating: 4.0
Write a review - click here

Vet Practice Reviews

Reviewed by: Emily Cameron on 27/03/2015

Overall rating:

2.6

“Very Disappointed!”

After a stressful and upsetting 12 months and after over £2000 spent I am saddened and very disappointed that 'Your Vets' in Nuneaton are unwilling to agree upon a payment arrangement for a mere £22 for a consultation needed for a Staffordshire Bull terrier named Nixon. Nixon has had a hard past 12 months where he has undergone surgery to remove his entire ear canal. At the age of 13 this was a risky procedure. The cost of the operation was just over £1000 and was successful in respect to the fact that he no longer suffers pain in his ear. However, whilst recovering Nixon began to experience seizures and was admitted back into hospital. He had a bad few weeks where he was seizing. Once the medication had kicked in I can happily say that Nixon has not experienced another! However, in order to continue his medication Nixon needs a consultation for the medication to be prescribed. The consultation is £22 and because of our financial circumstances at the moment I asked if he could have the consultation and that I would pay in a few weeks when I have the money. 'Your Vets' has been paid by us over £2000 within the last 12 months and all money has been paid on time and we also pay for Nixons medication which he needs each month. I requested this 'one off' 'goodwill gesture' and was refused. This means that Nixon is at risk of more seizures as he will not be prescribed his medication needed to prevent them. As a customer and animal lover I am deeply upset that the Vets I have trusted and been loyal to over the years would be so cold.

Claire Power, RVN
Practice Manager

Dear Ms Cameron,

I am very sorry you feel on this occasion that we have been unreasonable. As explained previously, we had already given an extra two months medication for Nixon as a gesture of goodwill. This was to help you have another two months to raise the £22 for his consultation. We have to follow the professional guidelines as set out by our governing body (the Royal College of Veterinary Surgeons) with animals under our care and as such we need to perform a clinical evaluation of all pets on longterm medication, regularly. Unfortunately we are unable to set up payment plans, and I am sure you will understand that many of our clients spend a lot of money on their animals, however if we gave you the privilege of paying weeks after a consultation we must give all of our clients that privilege, which we are unable to do financially. It most certainly is never our intention to put any animals at risk as welfare is always our main concern, however we must abide by the guidelines above and we had already given two months leeway with this. I understand that Nixon has not been without his medication as he was seen last week. Moving forward I would really like to discuss with you how we can get around this in six months time to ensure Nixon always has his medication and is seen on time without any problems or stress to you. You are welcome to contact me at the surgery to discuss further.

 

Reviewed by: Adam on 17/12/2014

Overall rating:

2.4

“FUMING”

So I came here because I was not happy with the service and treatment I got from paws vets, I brought my bella up first for her booster and they also gave her a kennel cough up her nose, then the next day I brought my big tobe for a prescription for advocate stuff, I was extremely happy with everything they did and how I was treated. Then a few days later bella had major problems with her nose and stuggling to breath properly while causing her a lot of stress, every sign points to the kennel cough injection, I explained I had already spent all my money over the previous days I have been there. All I rang for was if there was any after effect or reaction when they have had the kennel cough injection, they said I muast bring her up to be checked out so I agreed cause I was worried because she never gets sick, so Ive never seen her like this before. Reality they should of not charged me to look at her since its a reaction to something they did, I didn't get any information on what it was for and why I needed it, then when I was with the vet that actually gave bella the injections, she tried to lie right to my face until she knew that I wasn't stupid and knew it was her that did it, then everything she was saying about what could be wrong and what could of happened was just a BIG work around, so I then explained how all the symptoms and actions bella is showing is from the kennel cough injection, she then admitted it is highly likely it is caused from that, after she realised I knew what was wrong and she knew I was not happy at all, I might be moaning too much but at the end of the day I deserved to be treated by professionals that don't lie to cover themselves and charged for something that I couldn't afford and was actually very very disappointing and on them anyway. Plus I only had £40 on me and in the end it came to about £45, luckily my dad was with me because they didn't seem to reluctant to let me pay the other £5 the next day.

Claire Power
RVN, Practice Manager

I am very sorry to hear that you were unhappy with the service you received when you came to our clinic with Bella. It is our policy that if an owner states over the phone that their animal is struggling to breathe, then that animal must take priority and always be seen by a veterinary surgeon to avoid inappropriate advice being given over the
phone. We do charge for all veterinary consultations as we feel this reflects the time and expertise of the veterinary team and we feel our prices are competitive across the veterinary industry. I can confirm that the vet you saw at the second check-up was in fact a different vet from the one that gave Bella her vaccines. Reactions to vaccines are rare and when they do occur normally happen within 48 hours, therefore given Bella became unwell 5 days later this may or may not have been related. If you require any more information or explanations regarding Bella's treatment, please do not hesitate to contact me at the clinic as I would be more than happy to investigate your concerns. I hope Bella is now back to full health.

 

Reviewed by: Garry on 24/10/2014

Overall rating:

5

“Very friendly and helpful staff”

I have recently been to the Nuneaton your vets with my two cats and as with all the other times have been more than satisfied.
I have been going here for a lot of years now and every time the mainly female staff are as helpful, friendly and informative as they possibly can be.
Due to a fault with an old cat carrier and an over enthusiast and forceful cat, one of them escaped in a flash and ran over a number of gardens. To cut a very long story short I managed to get Archie back but during this stressful period all of the staff were as helpful and efficient as they could be. A trap (provided by the cat action trust, I think) was very quickly delivered.
One staff member actually helped me look during the day.
I must thank several local residents too including "Brian" and "Amy".
Even though I live a good number of miles from Nuneaton I always go there due to their caring staff and good value but excellent service. Highly recommended and thank you.

 

Reviewed by: sarah123 on 13/06/2014

Overall rating:

1

“Disappointed”

Very disappointed with my recent visit to this practice. Wanted some assistance and didn't receive any although there were many members of staff at reception having a 'chat'.

YourVets Nuneaton
Practice Manager

I am very sorry to hear that you felt you did not receive the care and attention we strive to give all of our customers. We do take complaints/negative feedback seriously and I would like the opportunity to investigate your concerns further. If you would like me to take this action please do not hesitate to contact me at the Nuneaton practice as it would be useful to now when you came into the practice and what assistance you had asked the reception team for.

Kind regards
Claire Power, Practice Manager

 

Reviewed by: unhappy client on 13/04/2014

Overall rating:

1

“very unhappy”

disrespectful, no manners, no sympathy for situation, appalled, never seen it like this before. what happened to all the lovely staff

YourVets - Nuneaton

We are sorry to hear that your visit to the clinic didn't meet your expectations this time. Please be assured that we still have the same great team of staff as we always have, who all undergo constant training and assessment in customer service and animal health care provision.
It would be of great help to us to know when you came into the clinic so we can find out who you saw and investigate properly, to assist our Practice Manager and team to deliver the best possible client care at all times.

 

Reviewed by: Wish to remain anonymous on 07/04/2014

Overall rating:

5

“Lovely New Manager”

I would like to say the new pratice manager at Nuneaton is wonderful, lovely lady so polite, friendly, and professional, the staff their are the same, happy manager happy staff, the reception staff are so welcoming, nothing was to much trouble, lovely.

 

Reviewed by: Fran on 13/03/2014

Overall rating:

1.8

 

Reviewed by: Thaieler on 14/02/2014

Overall rating:

5

“best by far”

We took our very poorly cat to your vets Coventry, she was taken straight through for treatment, she had to stay in because she was so poorly.
The following day we went to visit, the team did everything they could and was told there was nothing that could be done for her, our world literally crashed we made the hardest decision of our lives. The vet was so passionate and caring we were able to say our good byes which of course was awful, when the was put to sleep we were able to have a bit of time before the nurse came in, the way we were treated was so dignified and empathetic.
Your vets then put us in touch with the Blue cross pet bereavement service to help us through the loss. i would recommend your vets for any one

 

Reviewed by: stitch on 13/02/2014

Overall rating:

2.2

 

Reviewed by: MissWallis79 on 24/12/2013

Overall rating:

5

“Great”

I revisited this vets after many years without a dog and hadn't realised it had changed to appointments. The young lady on reception was so very kind, made me the next available appointment and my dog was seen promptly.

 

Reviewed by: scottangliss on 08/12/2013

Overall rating:

5

“Fantastic service”

Fantastic service offered by this vets, my dog was treated very well, handled gently and tomi the vet was very patient with him. finished off with delightful service with a genuine interest and smile from alex on reception

 

Reviewed by: TheParkers on 13/11/2013

Overall rating:

5

“Nothing is too much trouble”

I came to this vet practice after being disappointed with my previous one and what a difference. The staff are so friendly and after having so much trouble with claiming on the insurance at my last practice, I though I was going to have the same. How I was so wrong, Alex said she would deal with the issue I had and within a week it was all sorted. I am very pleased with the service I receive at Your Vets.

 

Reviewed by: robertkeenan on 13/10/2013

Overall rating:

5

“first class”

really pleased with this veterinary practice. visited with my dogs and the vet darius and nurse alex were so kind and caring, explained everything very carefully and I knew what was going on all the time. I would go nowhere else

 

Reviewed by: stevo on 10/10/2013

Overall rating:

5

“a star”

this vet practice is one of the best. I have been going for years and it has just got better. the vets are very professional the prices are cheap and the receptionist staff are very welcoming. would/t go anywhere else

 

Reviewed by: vonnie3440 on 08/10/2013

Overall rating:

5

“Fantastic vets to my dog and two cats. Woud go nowhere else.”

The vets and animal assistants at this vets are so professional, kind and always take the animals best interests and needs into account in all they do. The prices of all different kinds of treatments are cheaper than other vets in the area. Just because the prices are cheap it does not mean that the medicine or care is second rate because it is not.<br />
THIS VET IS TRULY AN A* VET ANY DAY OF THE WEEK - I have been using them for years for a range of animals and will continue to do so.

 

Reviewed by: louise on 03/10/2013

Overall rating:

4.2

“vaccination cost (very expensive) ”

it will cost me £260 pound to vaccinate my kittens when it will only cost me £90 at another vets in bedworth?? i cant understand why every other vets ive came across are cheaper then your vets? they should do theses offers too and beat other vets on costs they would get alot more custom

Val Stewart
Head Receptionist

Thanks for your feedback louise

It would seem you have 6 kittens to vaccinate? - the price you quoted from Bedworth is not a direct comparison as they have quoted you for a vaccine without leukaemia - our standard vaccine has added leukaemia protection as well so is slightly more expensive. I am not sure when you called us for prices, but since October 1st and until November 30th 2013 we are running our vaccine amnesty, so if you come in during our vaccine express times (mon-fri 2pm-4pm), a vaccine course (with leuk) for each kitten would be £17.50 - the price at the Bedworth clinic for the same vaccine is £22, so in a direct price comparison we are actually £27 cheaper than the other clinic you mentioned! Hope that helps, we would love to see you again at YourVets Nuneaton!

 

Reviewed by: Matty_B on 28/09/2013

Overall rating:

5

“First class”

This vet practice is brilliant - only been using it for a couple of months after changing and i'm glad i did! The lady on reception - Alex - was so helpful and kind and always has time to ensure everything is ok. Thank you for providing my dog with such good care

 

Reviewed by: rich,smith. on 25/09/2013

Overall rating:

5

“first rate service,and like the booking system.”

after the recent loss of my old persian cat,Tomi was very sypathetic<br />
and reassuring, which came as a great comfort at a time of grief.<br />
I am now the owner of a new persian called T.C.who has been to your<br />
vets for his injections etc,we both look forward to a long happy<br />
relationship with you thanks again, Tomi and all the team.

 

Reviewed by: charlie on 12/09/2013

Overall rating:

5

“would recommend”

would recommend this practice to anybody - the level of care they give is excellent. I recently visited with a very sick dog and the girl on the desk was so helpful and kind - i applaud the practice for employing such staff

 

Reviewed by: Danny_E on 08/09/2013

Overall rating:

5

“Brilliant service”

Ive been using this vets for years and can honestly say its only got better, from the warm welcome on reception to the excellent service my pet gets from the vet

 

Reviewed by: lucckkyy on 06/09/2013

Overall rating:

5

“Perfection”

I would recommend this practice to anybody, i visited for the fist time on tuesday 3rd september and the young lady on reception was delightful , she was very knowledgeable and nothing was too much trouble for her. That set my visit off to an excellent start - the rest of the visit/staff were the same.

 

Reviewed by: sally on 06/09/2013

Overall rating:

2.2

“not good”

the value for money is not great other vetenairy practices do a free consultation i was shocked after finding out when walking in!! i honestly could not afford it people on low income can not afford it!! i waited nearly 40 minutes to be seen i thought im not paying to be sat waiting for that amount of time. The vet was nice but everything i said she reacted totally confused about i think i had more clue than she did! i even felt guilty asking her to weigh my cat which there wasnt even working scales in the room my cat was already scared and having to be dragged into anoughter room i was so dissappointed i then got to reception there was NO acknowlagement of me being there and she seem suprised i was stood there i walked out the vets glad to of got out of there never will i be taking my pet there again no consideration for me or my cat


Dear Sally,

We are disappointed to hear you are unhappy with the care and attention you and your cat received at our clinic. We pride ourselves on our customer service and we are saddened that we have failed to meet yours and our expectations on this occasion.

We take all complaints very seriously and would like the opportunity to investigate yours in full. If you would like your concerns investigated further please write to our Practice Manager, Claudia Davies at the Nuneaton clinic address. Please can you include your pet's name and contact details to assist us in our investigation.

We do charge for all veterinary consultations as we feel this reflects the time and expertise of our qualified and experienced veterinary team. Charging for consultation time tends to be a standard practice across the veterinary industry and we feel our charges are competitive.

If you are on a low income you may be eligible for assistance at a veterinary charity hospital. If you would like help finding in this matter please do not hesitate to contact us.

We hope your cat is well and look forward to receiving your correspondence.

Yours Sincerely

Zoe Paget- Customer Services

 

Reviewed by: unhappy on 22/08/2013

Overall rating:

2.8

“unprofessional service ”

First visit to yourvets was very good friendly value foe money. However today we went for our second appointment was very unsatisfactory and felt stressful vet was to busy moaning on who had gone for lunch over and over sent me out to fill out a form but this form was put in with other paper work and I had to ask the receptionists who was lovely what I was meant to be doing puppy was then handed back in reception as I was not present for his jabs they could of protentially done anything not happy. I was not able to voice my views as I hadnt a clue what was going on,however I did know that two members of staff were on lunch.
I personally dont care whos having lunch I care for my pet and whats happening.
I have never experienced such service at any other vets and did not expect it there

Claudia Davis
Practice Manager

Thank you very much for the feedback in relation to your last visit to the clinic. We really do appreciate all comments as it helps us to see where we can improve our service. We do understand the importance of providing clear and correct information to you to enable you to care for your pets to the highest standard. As I did discuss in the telephone call with you, the receptionist had immediately contacted the senior vet after your visit to advise them of your concerns. The member of staff that you found to be unprofessional has been notified of the issues you raised and we shall continue to deal with this moving forward. Hopefully we will have the pleasure of meeting you and your dogs again and I would like to wish you the best of luck with the training.

 

Reviewed by: Buddy's Mum on 12/07/2013

Overall rating:

5

“An all round great service and care!”

We've been using the Nuneaton branch since 2011 and wanted to say a BIG thank you from Buddy (and us too!) for all the care and attention given.

The vet Tomi was especially kind, but everyone was helpful and caring.

Would not hesitate to recommend this vets.

 

Reviewed by: sarah on 26/05/2013

Overall rating:

5

“excellent staff”

the staff at this practice are brilliant. there is a vet and a nurse in the room at the same time and they equally made sure my dog was made to feel at home

 

Reviewed by: lindz on 26/05/2013

Overall rating:

5

“Brilliant”

Excellent staff - my dog has always been nervous of men but the vet was very gentle with him and the nurse in the room made him feel very relaxed - highly recommended

 

Reviewed by: George on 16/05/2013

Overall rating:

1

“Be Aware”

 

Reviewed by: j coventry on 15/03/2013

Overall rating:

5

“purrfect ”

First ever time using this vets. Warm welcome friendly and extemely helpful vet explained everything that he did and was very gentle with my kitten.Will always use them now.

 

Reviewed by: Nuneaton_lad on 06/03/2013

Overall rating:

5

“Your Vets Nuneaton”

Excellent service. Staff always friendly and welcoming and even when my dog was naughty in reception the staff didn't moan. they just cleaned it up i offered to clean it up myself as it was my dog. I always get 100% Good service. Thankyou<br />

 

Reviewed by: sandra on 30/01/2013

Overall rating:

5

“wonderful”

took my very nervous whippet to have an op today/dental.treatment of myself and my dog was wonderful,from reception,nurses and vet.very understanding,spent time with me before to explain everything and me to voice concerns and afterwards.have used this vet for 20 years and have always been pleased ith their service but extra pleased today,thank you very much.