YourVets Rayleigh

Website: http://www.yourvets.co.uk
Tel: 01268 745180

View video

12 Brook Road
Rayleigh Weir
Rayleigh
Essex SS6 7UR

Map

 

Practice Details

  • Great value vaccinations and neutering 
  • Affordable 24 hour emergency service
  • Open: Mon-Fri: 9am-8pm, Sat: 9am-4pm, Sun: 10am-2pm
  • Car parking
  • Highly trained and caring staff
  • Permanently low prices

 

Average Rating

YourVets Rayleigh Based on 32 rating(s)s
4.7
Best possible rating: 5
Average rating: 4.7
Write a review - click here

Vet Practice Reviews

Reviewed by: Steve on 09/10/2014

Overall rating:

2.6

“Blubell”

Unfortunately I have to write a bad review. My dog
Had a lump appear on her rib cage, it was tested and was informed
At first 3/5 days for results from blood sample.After 7 days and no update I
Called and was told could be 7/10 days which is fair enough. After a month
And still no update I called again to be informed the results were lost
But luckily non cancerous. A short spell of steroids didn't resolve anything
And blubell was re seen and given 2 options. I called back a few days later
But vet was busy and told I would be contacted but haven't been. So I took my dog
To another vet who assessed her and immediately sent her to a surgeon as an
Emergency . She has been kept in for MRI scans then surgery tomorrow with the surgeon
As a matter of urgency. I don't like to leave a bad review but felt in this instance I had to as the topic
Is so important.

Chris Shorrock - Clinical Director
YourVets Rayleigh

When Bluebell was first seen with lump on 8 August we offered full excision of the mass under anaesthetic, biopsy only under anaesthetic or a conscious fine needle aspirate. You opted for the fine needle aspirate to send for cytology. Unfortunately the results were not reported by the lab until we contacted them 2 weeks later at your request. This delay was very unfortunate, but was beyond our control, we have been speaking to the lab to ensure that they don't make this mistake again.
The results suggested the mass to be a non-specific inflammatory response but not dangerous, hence why Bluebell was placed on anti-inflammatories. On your revisit on 1 October the mass was found to have grown rather than reduced. The vet then offered you referral for full removal and CT scan as indicated. We are sorry if in this instance the options were not clearly explained enough to you - as the second vet you have consulted merely offered you what we had already offered you. We wish Bluebell a speedy recovery!

 

Reviewed by: Sue G on 29/09/2014

Overall rating:

5

“Exceptional”

I dont normally write reviews this is only the second I have ever written. I felt the need to thank the emmergency staff on duty this weekend. We had to make the very sad decision to say goodbye to my Mums adored cat (Polo). We had to make several trips back and forth over the weekend including late Saturday night. I cant praise the staff enough, especially "Andy" the Vet, He made what was a horrific experience all the more bearable. The compassion and patience he showed us was outstanding. He even managed to put a smile on our face,s as we left on Sunday. Thank you all so very much.

 

Reviewed by: A Killick on 24/09/2014

Overall rating:

4.8

“Contradiction of concern”

This is more an explanation than a review - I would just like to thank Ashleigh and the team for looking after Jock so well once he was diagnosed with diabetes. However I have decided to take him to a different vet and the simple reason is that last Saturday I went to collect insulin and was told I could only have a 5ml bottle instead of 40ml becuase he needed a frutosimine test. I hadnt been able to book Jock in until end of Sept because of the cost also he had had antibiotics in August and I didnt want the result of the test marred in any way. But it seemed a contradiction of concern: 'you can only have 5ml so until you come in with him to be assessed only then will we give you more insulin' He needs insulin! 5ml will last two days max! what was your reasoning with this? However it has left a nasty taste and for that reason I have to today thank you very much but I wont be back.

Chris Shorrock
Clinical Director - YourVets Rayleigh

Dear Mrs Killick, We are very sorry to hear that you felt dissatisfied with our services. Unfortunately although Jock has been undergoing treatment for diabetes for nearly a year, he has still been having the complication of gastrointestinal upsets. The vet dealing with your case felt that regular monitoring and blood tests were still important until he became more stable. These blood tests were due in August but as you say you hadn't been able to book in as yet.
The RCVS and Veterinary Medicines Directorate place the responsibility for prescribing medicines and for how long squarely on the shoulders of the vet. In this case unfortunately, the vet didn't feel safe or comfortable dispensing enough insulin for a longer course of treatment without first seeing the results of the Fructosamine blood tests. We are sorry that we weren't able to meet your requirements in this instance and we hope that you find a good outcome for Jock's treatment.

 

Reviewed by: hunny on 22/08/2014

Overall rating:

1.6

“Professionalism”

I visited this practice today (22/08/14) to have them cast an opinion on what looked like to me to be a wart growing on my dog's face. For the record my dog has been registered with this practise since birth. I was totally unimpressed with the service I received as I got the impression all they were interested in was taking my money. When I asked for a recommendation from them as to whether there was a problem they were totally uncommitted (they are supposed to be so called experts in their field - I might just as well have gone to a butcher for advice) all they would say is it's up to you. That's not the sort of response I was looking for or expecting. I would not recommend this practise to any pet owner.

Chris Shorrock
Clinical Director

Thank you for your feedback, we are sorry to hear that you were unhappy with the service you received at Yourvets Rayleigh. I have had a look at Honey's notes. The mass she has is not a wart. The vets advised you that it was most likely a mass called a histiocytoma in such a young dog and that these are not dangerous and often disappear by themselves. However she also advised you that in a small number of cases they can be a much more dangerous mass called a mast cell tumour. She did offer you surgical excision of the mass for peace of mind. If you would like to discuss the way forward then please contact the clinic so that we can discuss the problem further.

 

Reviewed by: P Millen on 19/08/2014

Overall rating:

5

“Wouldn”

I adore the people at Your Vets Rayleigh, who make it the only practice I would trust with my animals.
Over the years I have been a client, I have never felt such comfort and reassurance in the treatment and care from this team. Nothing seems too much trouble.
One thing in particular that I must comment on, is their attitude when it comes to having to make the tough decisions in saying goodbye. No matter the pet, this team treat them all the same - with respect, with the utmost care and the tenderness as if my pet was their own. They even send out condolence cards! Such a lovely thing to do.
I honestly could not say enough good things about this practice.

 

Reviewed by: Mark Broad on 16/08/2014

Overall rating:

5

“First Class”

I started out using a local vet in South Woodham Ferrers, we I moved to Rayleigh, I tried a vets once, their lack of compassion forced me to return to SWF to see my original vet, who was great with Zeus......

When I moved to Southend, the journey to SWF was a little much, so my Sister recommended Yourvets to me. Best decision ever! Their drive is in the pets best interest, for any treatment required, there was always 'options', no 1 route of treatment only, no knocking you for 'expensive' treatments and their honesty was always amazing to see; I had on a few occasions been given the cheaper options against that that would be more revenue for them.

At the end of Zeus's life, they treated him with respect, dignity and compassion. Their support and care for me as the owner making that gut wrenching decision was amazing. I can honestly say, that they are a professional team through and through and not only to the pets we bring in to them, but the other part that goes with it, us, the owners. I would have no problems recommending them to anyone, in fact, I have to a few people. When the time is right and I get myself another dog, they are the first vets I will be going to (if I am still local).

Thank you

 

Reviewed by: Debra on 14/07/2014

Overall rating:

5

“Charlie nordens operation”

We would like to pass on our sincere thanks to everyone at the Rayleigh surgery for the kindness and devotion they showed our king charles Charlie today.

The service was first class.


Kind regards fom Charlie's mum and dad and not forgetting Charlie of course.

X

 

Reviewed by: sophia on 07/06/2014

Overall rating:

4.8

“Brilliant Sevice”

I was overwhelmed with the fantastic service I received last week when I took my cat in to be neutered. I was a nervous wreck and at 8 months pregnant I was very emotional. They called me as soon as I could collect him, and when I went back for his check up the veterinary nurse offered to carry him everywhere as I have a large baby bump. I am so happy I chose Your Vet and will definitely be going back. Lovely staff!

 

Reviewed by: David on 30/05/2014

Overall rating:

4.6

“Thank you for your help with Whisper”

Without sounding condescending I would just like to thank the staff at the emergency vets in Rayleigh tonight (30-05-2014) amazingly kind, understanding, helpful and most of all utter professionalism.

Thank you so much it means a great deal to all of us indeed.

David

 

Reviewed by: karen smith on 25/05/2014

Overall rating:

5

“wiggy ”

My rabbit was poorly just before xmas and attended the vets almost daily for checks, it was always quick friendly helpful service. Last Monday 19/5 he was laying poorly in his hutch (i didnt think he would get better) but due to work i couldnt get him to the vets until 7.45. i'd called in the day for advice and got taken straight into a room and a nurse attended immediately and then got the vet as i thought my poor bun had to be put to sleep. Everyone showed my bun and me care and compassion. it was very quick and everyone was kind, then a few days later i received a card saying sorry for my loss. I can not fault anyone within the service and the way they dealt with everything was with thoughtfulness and kindness while being very professional. Would i recommend Your Vets or use again. Most definitely YES. thank you everyone at Your Vets. Wiggys mum, 19/5/14

 

Reviewed by: Pete Kenneally on 18/05/2014

Overall rating:

5

“Fantastic”

A great big thank you to Chris; Gary, Claire, Nicola & all the team for mending Ellies broken leg & saving her life when other vets thought it best if she was put down.
I would strongly recomend YourVets at Rayleigh in Essex to anyone. They really know what their doing and don't charge the earth like some vets want to. THANK YOU !

 

Reviewed by: PAUL on 10/04/2014

Overall rating:

5

“OUTSTANDING”

Unfortunately my dog Jess was badly bitten by a greyhound & required cleaning & stitches.
Another friend recommended YourVets - The local Billericay vets were OK but I decided to try & I was SO pleased with the great friendly service & reasonable prices - The staff & vets were outstanding in all respects & best of all with their invaluable help Jess is literally up & running again - Outstanding indeed !

 

Reviewed by: Brambles mum on 31/01/2014

Overall rating:

5

“Lifesavers, best vets ever. ”

This is the best vets ever. You have saved my beautiful brambles life twice now due to pancreatitis. The staff at the Rayleigh branch are kind, friendly, understanding and caring.
The waiting room is kept clean at all times and the consultation rooms are spotless.
The vets themselves are gods gift and I admire them so much nothing is too much trouble for them as well as the vet nurses and pet care assistants. The receptionist staff are also brilliant and very knowledgeable.

 

Reviewed by: Jon Woods on 26/01/2014

Overall rating:

5

“Fantastic vets”

Fantastic vets, staff always very helpful and polite, the receptionists are always pleasant to talk too and willing to help (Nikki and Claire especially).
Highly recommend this practice.

 

Reviewed by: Neil-C on 24/11/2013

Overall rating:

1.8

 

Reviewed by: Sheila on 20/10/2013

Overall rating:

5

“The whole staff are devoted to helping how ever they can. Have recommended them to loads of people.”

After being ill with loads of health problems since turning 7, we had to have our beloved Pippin put to sleep aged 11yrs. I would be down there at least once a month, sometimes every few days. All the staff were fantastic, so kind. We had the same vet all the time such a lovely lady. Even when she was at her worst the head receptionist would always make Pippin's tail wag. They all become like family when you have a pet visiting so often. Thank you all so much.

 

Reviewed by: lesley on 08/10/2013

Overall rating:

5

“would recommend”

i found all members of staff very freindly and understanding would be a pleasure to recommend people to use your service.

 

Reviewed by: Lesley Forecat on 29/09/2013

Overall rating:

5

“Fantastic veterinary care”

Late yesterday we unfortunately had to take our dog Mollie to Rayleigh vets with a soft pallet blockage due to grass . The vet nurse Rebecca Plumridge spoke to us on the phone and was very reassuring, she advised us to take Mollie there ASAP. When we arrived Rebecca was extremely helpful and very kind, she calmed my dog and myself whilst straight away trying to make Mollie comfortable. Unfortunately Mollie had to be sedated and the grass removed. This was done by Rebecca and the vet his name we did not get but his initials were JC. They immediately worked on Mollie whilst we waited in the corridor , both came out several times to keep us informed on how Mollie was. All went well and Mollie was allowed to go home within the hour. I cannot fault her service and kindness these two people show myself and Mollie. Thank You.

 

Reviewed by: janette on 21/09/2013

Overall rating:

5

“Fantastic, caring and professional. ”

My 2 year old dog was seen immediately and diagnosed after examination. The nurse and vet were friendly, caring and professional. Everything relating to my dog's infection was explained clearly and I was told how quickly I should expect the medicine to work. The first lot of medicine was given by the vet and they explained really well how to give the 3 medicines ourselves for the next few days. We left feeling relieved and knowing that our dog was already on the mend and out of pain. Thanks to the vet and the nurse, we are extremely grateful. (SEP13)

 

Reviewed by: Phil on 08/09/2013

Overall rating:

5

“Extremely caring ”

I had to have my beloved dog put to sleep and the receptionist was great. As soon I walked through the door, she knew what I was going to need and ushered me into a room. The nurse was very thorough and the vet was also very thorough, checking everything possible and explaining what was wrong so that I could understand. Bailey couldn't have been in better hands and the whole process was handled with great love and care.

 

Reviewed by: Tania on 02/09/2013

Overall rating:

5

“AMASING service ..... Friendly, professional service ...”

Absolutely outstanding service from the very start, from reception to the AMASING medical staff that took care of our Boy BUSTA Thank you so much xxxx

 

Reviewed by: Sharon on 19/07/2013

Overall rating:

4.8

“Excellent service”

I would like to say a big Thank You to all the staff for looking after my little Reggie so well, he was very poorly and diagnosed with Lung Worm. I thought I was going to loose him but all of the staff worked hard and he pulled through this dreadful condition. Reggie also recently castrated and again sailed through this with the help of the lovely Your Vets team. Would not take him anywhere else now. Recommend this vet practice all the time now and everyone who has used is happy with the results.

 

Reviewed by: megan rogers on 18/07/2013

Overall rating:

5

“your vets you are sooooo goooooood and thank u for takeing a pic of my dog flapjack rogers he is much happier now ”

 

Reviewed by: Julia on 17/07/2013

Overall rating:

4.8

“A1 Service”

I have found this practice to be absolutely faultless. When we lost our dog a few months ago their care, attention and sensitivity was truly brilliant. The sympathy card they sent to us was truly a very wonderful thing to do and we treasure it. A lot of kindness goes a long way especially with animal lovers. Thank you so much for your service and I have truly recommended you to many of my friends who have animals and who have now used your service and like me are very pleased. Our sincere thanks go to all the staff at Rayleigh - you are very appreciated!

wishes go to all the staff at Rayleigh.

 

Reviewed by: Jade on 16/07/2013

Overall rating:

4.8

“Friendly vet, lovely nurses”

We sadly had to have our beloved 14 year old German shepherd, Jade, put to sleep recently. We would like to express our sincere thanks and appreciation to the vet and nurses who did an amazing job at putting us and Jade at ease with their kind, gentle manner during this distressing time. It made a very heartbreaking decision a little easier to bear and gives us comfort in knowing they helped Jade go as peacefully as possible.

 

Reviewed by: Jo on 16/07/2013

Overall rating:

5

“Supportive during a painful time”

We had to rush our late Jack Russell to Yourvets Rayleigh in the middle of the night November last year and I can't believe I didn't comment sooner. There was unfortunately nothing they could do for him after his collapse but the way they handled the whole situation from having me hammering on their door at 1am to organising his cremation, to returning his ashes to us. They were professional, discrete and comforting during such a painful time. Thank you.

 

Reviewed by: Mrs Crabb on 30/05/2013

Overall rating:

5

“Would Recommend”

I can not express my gratitude and thanks enough, I sadly had to have my dear old cat put to sleep recently, the caring and the compassion showed by the veterinary and all the staff was so comforting to myself and my daughter, thank you so much to you all. Very kind regards

 

Reviewed by: inda on 16/05/2013

Overall rating:

5

“Compassionate service”

Excellent compassionate and sensitive service received when I had to have my beloved cat put down last week.

 

Reviewed by: Harvey's Dad on 15/05/2013

Overall rating:

5

“Would Recommend”

Best Vets we have ever had. Very well priced overnight stay is the same as a 5 star hotel unlike other vets.

 

Reviewed by: Cheryl smith and Rex on 21/03/2013

Overall rating:

5

“Would recommend ”

Had to bring my cat Rex in out of hours, actually one in the morning, he had to have his neck stapled after being in a fight. received excellent service, very friendly, very helpful. Many many thanks

 

Reviewed by: Steve's Pickle n Pooie on 05/03/2013

Overall rating:

5

“what a great clinic”

What nice friendly and helpful vets,nurses and receptionists,
Were only too pleased to answer any questions i had.
I would like to thank everyone there.
Very highly recommended.

 

Reviewed by: Steve on 27/01/2013

Overall rating:

5

“Excellent pet and customer care”

Thanks to your vets for an excellent Service