YourVets Rayleigh

Website: http://www.yourvets.co.uk
Tel: 01268 745180

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12 Brook Road
Rayleigh Weir
Rayleigh
Essex SS6 7UR

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Practice Details

  • Great value vaccinations and neutering 
  • Affordable 24 hour emergency service
  • Open: Mon-Fri: 9am-8pm, Sat: 9am-4pm, Sun: 10am-2pm
  • Car parking
  • Highly trained and caring staff
  • Permanently low prices

 

Average Rating

YourVets Rayleigh Based on 63 rating(s)s
4.4
Best possible rating: 5
Average rating: 4.4
Write a review - click here

Vet Practice Reviews

Reviewed by: Mark on 02/05/2016

Overall rating:

4.8

“Animals all the way”

I started using Yourvets at Rayleigh from about 2009 I think. I had a typical noisy GSD, he didn't like being at the vets and they were great with him. In 2014 I had to make that decision all pet owners dread; the compassion and genuine respect and dignity showed to both my dog and to myself has brought me back to them with my new GSD. She's a rehomed retired working dog and I don't know all of her history - suffice to say, she can be a stroppy dog with other animals at times. I explained this when I registered some time back, I again explained this on booking her in recently and the staff were great. It was all taken in its stride; the vet came to the car and got us, made sure no one was about when we went in and moved an owner and her dog out of the way when we left. No drama's, no attitude - just their normal day to day approach to our pets. Keep them well, keep them safe and treat them with respect and dignity; truly an amazing team at Yourvets, I always recommend them if anyone asks.

 

Reviewed by: Laura on 19/03/2016

Overall rating:

5

“Psycho Bob, the ginger kitten”

Thank you so much for looking after my idiot kitten when he was castrated. Quick and simple, no side effects and after his follow up appointment, ran straight up a 30ft tree!!

Been coming to YourVets for the last few years with my chocolate lab and am always pleased with the service and friendliness, they truly care for animals.

 

Reviewed by: Kerry on 24/02/2016

Overall rating:

5

“Thomas and the team... ”

I arrived with Dizzee Rascal on Thursday morning, 8am, without warning. He had not moved for over 24hrs. He is a Chihuahua, so I thought I had just warn him out after a long walk. I was extremely upset, all the staff were so lovely and reassuring but without realising, they'd rushed Dizzee straight away for assessment, while I was directed to a quiet room where I was kept informed of progress. Thomas and the team reacted quickly and within a few hours had diagnosed Addison's disease. Dizzee needed to stay over night, however I was able to call and check on Dizzee any time. All the staff were very helpful. Thomas continued to monitor Dizzee's blood levels as they were "life threatening". On Friday evening 6.40pm I was able to collect him. Thomas was incredibly knowledgeable and gave me a mini lesson to make sure I understood my dog's condition including; a diagram and explanation, symptoms to look out for, medication and next steps. Thomas saved Dizzee's life and I am VERY grateful!

 

Reviewed by: frank marvin & lola on 19/12/2015

Overall rating:

5

“thankyou for everything!!”

An amazing vets and we couldnt thankyou enough for everything youve done for our 3 dachshunds over the past couple of years! Weve been in to have them all seen when they had kennel cough and again when we thought lola had a broken leg and you did everything to make sure that they were not in pain and today to see frank as he had a snapped dew claw! A very friendly and caring enviroment thankyou again!

 

Reviewed by: Kathryn on 16/12/2015

Overall rating:

5

“Sassy”

Myself, my son Michael and his girlfriend Shana came to you yesterday to discuss options for our beautiful Sassy, an 11 year old Lurcher. Sadly, we reached a painful decision to end her suffering and have her put down. The treatment Sassy and ourselves received was incredibly kind and we cannot thank you enough for your patience towards us when having to make a very difficult decision.

Sassy went peacefully.

Thank you very much.

Kathryn, Michael and Shana.

 

Reviewed by: Marc Avis on 29/11/2015

Overall rating:

1

“complaint and review”

left a review for the vets 3 weeks ago and sent a complaint to the practice, not bothered to respond to either??????

YourVets Rayleigh

Many thanks for your feedback. We have responded to you in person answering all of your points.

 

Reviewed by: pahill on 23/10/2015

Overall rating:

5

“Great service and price!”

Great service and lovely staff. They are also a reasonable price and communicate everything really well. Would recommend- if if you live in London as we do and travel out.

 

Reviewed by: animal lover on 09/10/2015

Overall rating:

1

 

Reviewed by: g.pearce on 17/09/2015

Overall rating:

1

“all about money”

no advice was offered to me in regards to a basic question about specific medication and a condition to which i feel the medication is known to cause further complication to condition, the medication is in fact well known to cause complication but this practice would rather charge you for that information. be warned. if the practice decides to not show this review it will be going on social media network anyway with further details

YourVets Rayleigh

Thank you for getting in touch Mr Pearce. Unfortunately, as we are professionally bound not to make comments about other veterinary provider's diagnoses or treatments over the phone in cases like this and would need to see the animal for a consultation before being able to make any kind of diagnosis. In this instance we suggest that you take up your issue with your existing veterinary provider, and hope that your pet recovers soon.

 

Reviewed by: Nina on 26/06/2015

Overall rating:

5

“I owe them everything”

On Tuesday 23rd June 2015 my Chihuahua Betty was tragically attacked by her life long companion (our other dog) as she was having a seizure whilst we were out. We took her to Your Vets at Rayleigh and were greeted by their vet Catalina. Things looked very desperate for Betty as she had suffered terrible injuries, including several severe puncture wounds to her skull and her left ear was completely ripped off. Catalina was the only light for us on what was a very dark and distressing day. Her attitude and compassion was absolutely commendable. We felt 110% safe that Betty was in her hands. The prognosis looked very poor for Betty but Catalina promised she would do everything possible to save her. Catalina called us regularly to keep us updated and we never had to chase for information. After just a couple of days, Betty has improved so much. She is responding extremely well to her treatment and Catalina and the team at your vets have worked nothing short of a miracle for her. Betty is now fit and stable enough to go to Cambridge to have reconstruction surgery to her ear on Monday. We owe everything to this wonderful team and we are so amazed and astounded that she is alive let alone thriving. We truly cannot thank Catalina and all the staff involved for saving our little girl. Thank you so much to all of you. Please do not hesitate to take your pet to these guys, they are brilliant. One other thing, we were not informed ever in 3 years since her diagnosis of epilepsy, of the risks that were present with two or more dogs being together when one is ill or having a seizure. Catalina informed us that it can be in a dogs nature to attack and kill another dog if they are behaving out of the norm or having a seizure. Please keep your pets apart when they are not supervised to avoid what happened to our Betty and us. This has ripped us all apart and we now have to also find a new home for our other dog. Once again a huge heartfelt thank you to Catalina and Your Vets Rayleigh, we owe you everything.