Stevenage Veterinary Surgery

Website: http://www.companioncare.co.uk/stevenage
Tel: 01438 747 646

Inside Pets at Home
Unit 1 The Firs
Fairlands Way
Stevenage
Hertfordshire SG1 1FZ


Click to view bigger version

Map

 

Practice Details

  • Highly experienced vet professionals
  • Owner-managed surgeries so that you get to know your team
  • Modern equipment and extensive facilities
  • Full range of treatments from health checks to emergency operations
  • Complete convenience - open 7 days a week, plus extended hours!
  • Inside Pets at Home: a one-stop shop, with parking too!
  • Value for money

 

Average Rating

Stevenage Veterinary Surgery Based on 10 rating(s)s
2.8
Best possible rating: 5
Average rating: 2.8
Write a review - click here

Vet Practice Reviews

Reviewed by: Guineapigs on 16/06/2016

Overall rating:

1

 

Reviewed by: No on 30/04/2016

Overall rating:

1

“Unhelpful, unaccomodating, rude Service”

We booked our dogs appointment with the vet approx a month in advance in order for him to have his annual check up, booster and worming treatment. We had to book way in advance as my husband works shifts and is rarely available.

I am disabled and things sometimes take longer than usual. Today we had an appointment at 2.30, we arrived at reception at 2.34, only to be met with the main Vet who refused to see us because we were 4 mins late. We apologised but she still refused to see us. I questioned that the appointment wouldn't take up all of the allocated 10 mins as previously you are in and out! She still refused to see us offering an appointment for 40 mins later. I cannot sit or stand for long so this wasn't an option.

We have now had to re-book all because theVet was unwilling to be flexible and understanding, it really wouldn't of impacted that much on the following booked appointments.

Customer Service Zero!

We had actually wanted to discuss a problem with her but we will now have to wait another week!
Really looking forward to the next appointment!
We have Companion Care so we don't really have an option to go elsewhere.

Manners and flexibility cost nothing

Stevenage Veterinary Surgery

Thank you for taking the time to leave a review, we are very sorry for the inconvenience it may have caused and that everything has now been resolved at your follow up visit.

 

Reviewed by: Anon on 01/02/2016

Overall rating:

1.4

“ ”

 

Reviewed by: Anon on 02/07/2015

Overall rating:

1.6

 

Reviewed by: Mrs Gass on 01/07/2015

Overall rating:

1

 

Reviewed by: Joshie on 01/06/2015

Overall rating:

5

“Wonderful Vets”

Andrea is the only vet that has been able to build a relationship with my dog and therefore treat him effectively. She is a wonderful vet who take the time to make the dog feel at home.

 

Reviewed by: Colin on 14/04/2015

Overall rating:

5

“Saved my dogs life”

I could not thank the team enough. Took my dog in a very poor state and was not sure if she would be coming home, but due to the skill of the vet my dog was looking a lot better as quick as lunch time when I checked in on her and was home that evening. The vet was very clear about everything even rough costs were very accurate. Clear instructions on home care, medication and diet.

 

Reviewed by: Emma on 29/08/2014

Overall rating:

1.8

“ ”

 

Reviewed by: maggie on 22/08/2014

Overall rating:

5

“Maggie loves this vet , Her owners recommend it too!!”

Andrrea is by far the best vet in stevenage if not Hertfordshire , she is fantastic and her team are a credit to her , she has taken care of my Dog with care kindness and skill ten stars are to little people of stevenage and around use this vet you will never regret it ..

 

Reviewed by: Jamie on 28/03/2014

Overall rating:

5

“Companion care Stevenage ”

Very good vet surgery, good friendly receptionist, the vet is very polite also, very clean and professional environment too, would recommend this surgery.