Tel: 01438 747 646
Inside Pets at Home
Unit 1 The Firs
Hertfordshire SG1 1FZ
Reviewed by: No on 30/04/2016
We booked our dogs appointment with the vet approx a month in advance in order for him to have his annual check up, booster and worming treatment. We had to book way in advance as my husband works shifts and is rarely available.
I am disabled and things sometimes take longer than usual. Today we had an appointment at 2.30, we arrived at reception at 2.34, only to be met with the main Vet who refused to see us because we were 4 mins late. We apologised but she still refused to see us. I questioned that the appointment wouldn't take up all of the allocated 10 mins as previously you are in and out! She still refused to see us offering an appointment for 40 mins later. I cannot sit or stand for long so this wasn't an option.
We have now had to re-book all because theVet was unwilling to be flexible and understanding, it really wouldn't of impacted that much on the following booked appointments.
Customer Service Zero!
We had actually wanted to discuss a problem with her but we will now have to wait another week!
Really looking forward to the next appointment!
We have Companion Care so we don't really have an option to go elsewhere.
Manners and flexibility cost nothing
Thank you for taking the time to leave a review, we are very sorry for the inconvenience it may have caused and that everything has now been resolved at your follow up visit.
Reviewed by: Anon on 01/02/2016
Reviewed by: Anon on 02/07/2015
Reviewed by: Mrs Gass on 01/07/2015
Reviewed by: Joshie on 01/06/2015
Andrea is the only vet that has been able to build a relationship with my dog and therefore treat him effectively. She is a wonderful vet who take the time to make the dog feel at home.
Reviewed by: Colin on 14/04/2015
I could not thank the team enough. Took my dog in a very poor state and was not sure if she would be coming home, but due to the skill of the vet my dog was looking a lot better as quick as lunch time when I checked in on her and was home that evening. The vet was very clear about everything even rough costs were very accurate. Clear instructions on home care, medication and diet.
Reviewed by: Emma on 29/08/2014
Reviewed by: maggie on 22/08/2014
Andrrea is by far the best vet in stevenage if not Hertfordshire , she is fantastic and her team are a credit to her , she has taken care of my Dog with care kindness and skill ten stars are to little people of stevenage and around use this vet you will never regret it ..
Reviewed by: Jamie on 28/03/2014
Very good vet surgery, good friendly receptionist, the vet is very polite also, very clean and professional environment too, would recommend this surgery.