Medivet Watford 24 Hour Hospital

Website: http://www.medivet.co.uk/practice-finder/hertfordshire/watford/
Email: watford@medivet.co.uk
Tel: 01923 243429

237 St Albans Road
Watford
Hertfordshire WD24 5BP

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Practice Details

Just like our branches, the Medivet Watford 24 Hour Hospital provides a dedicated local service to clients, offering a comprehensive, quality service at affordable prices.

In addition it is staffed 24hours every day, providing a round the clock service for hospitalised inpatients and consultations for new cases, both routine and emergency. It also acts as a referral centre for other local Medivet branches.

As a part of the Medivet family, your pet will have the benefit of the skills and experience of over 200 vets throughout the company. Our staff aim to provide a welcoming and professional environment for both pet and client.

We offer both diagnostic and surgical care as well as a wealth of additional benefits to keep your pet happy and healthy.

Average Rating

Medivet Watford 24 Hour Hospital Based on 34 rating(s)s
4.1
Best possible rating: 5
Average rating: 4.1
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Vet Practice Reviews

Reviewed by: Yvonne Minney on 09/01/2016

Overall rating:

5

“Highly recommend ”

Last year the staff at Medivet saved our little Yorkshire Terrier Archie's life after he was involved in a road accident. Yesterday they saved his brother Alfie.
The whole team at Medivet Watford are wonderful. The care of our dogs has been exceptional . The vets are highly skilled and knowledgeable . It can be traumatic leaving your pet for treatment but we always feel they are in safe hands and will be given lots of attention. The reception staff are very efficient and are always cleaning, making it a welcoming environment.
We have to thank Candice for her kindness and compassion on our frequent visits to the surgery. She always takes time to explain details and phones to update us or enqire how the dogs are.

Superb service 10/10

 

Reviewed by: Dr Wendy Critchley on 09/09/2015

Overall rating:

5

“Totally Rabbit-Savvy Practice”

The staff at Medivet Watford are brilliant with all my animals, but I feel their skill and experience with rabbits deserves a special mention, as in the past I have struggled to find the level of care I think my rabbits deserve. Guy Carter (Central Partner & Head of Watford Region) is well known as one of the most rabbit-savvy vets in England but amazingly, every person in this practice, the vets, the vet nurses, the patient care and the reception teams, seems to have been handpicked for their special knowledge, understanding and love of this complex and fragile species.

The Medivet staff know both their human clients and animal patients, and clearly care about each one. They are friendly, approachable, and happy to take time to explain things to you, involve or help you with management decisions, or simply fuss your pet. You never feel rushed, that they are not listening, or that they do not understand. The practice has a separate waiting area for small animals, which is great as it is quieter for them. My rabbits have been to Medivet Watford on many occasions - to demonstrate the types of procedure the practice has undertaken, a summary of events/my thoughts is below.

Three of my rabbits were neutered at Medivet Watford. Following their neuter, they were running around at home and eating hay within a matter of hours. Such a rapid recovery clearly testifies to the team's anaesthetic procedures and surgical skills. This was also true when one required emergency out of hours surgery - because the practice is open 24/7 I was able to bring him home late at night.

My tiny (less than 1kg), 7-year-old Netherland Dwarf rabbit had difficulty breathing for several weeks during which she was closely monitored, and a number of treatment strategies were tried. When medication had no effect, the team performed head x-rays, ultrasounds, and ultimately intricate surgery (extraction of two molars, removal of debris from the tooth root canal, excision of a facial abscess). Although at one point it seemed inevitable that I was going to lose her, 5 months after surgery she is medication free and has no signs of the abscess recurring.

Most recently, one of my rabbits went into stasis during the night. My phone call was answered straight away and I was told I could take him in immediately. The staff were waiting and admitted him on arrival for intravenous fluids, gut medications and syringe feeding. On examination for a possible cause, he was found to have tiny molar spurs, which were removed. During his stay I called for updates, sometimes very early in the morning, sometimes late at night. Not once was I made to feel a nuisance or kept waiting, and on every occasion the person I spoke to really did know what was going on. Medivet Watfords immediate response and intensive management strategy for stasis saved my rabbit's life, and will certainly save the life of many more.

A number of reviewers have commented that Medivet is expensive. In my experience their regular consultation fee is not, and neither is their out of hours consultation fee (I have paid a lot more elsewhere), while their Healthcare Plan, which my dogs and rabbits are signed up to, represents a significant saving on routine vaccinations, flea/worming/flystrike prevention etc. Obviously, given my experiences above, I have managed to rack up some pretty big bills, but Medivet Watford is a modern establishment, with state of the art diagnostic and surgical equipment, as well as 24/7 veterinary care for in-patients. Would I expect this to come any cheaper? No. Would I accept worse facilities or lower standards for lower costs? No. You get what you pay for, and the peace of mind that comes with having the team at Medivet Watford looking out for your rabbits 365 days a year is, in my opinion, priceless.

 

Reviewed by: Mary Parsons on 04/09/2015

Overall rating:

5

“Brilliant and worth it”

I know the public complain about the price of vet bills but you get what you pay for and I feel I get good service from Watford because you are there 24/7 for 365 days a year. That level of service has to be paid for and that is why I travel miles to see you guys, often as an emergency or when you look after an animal or bird of mine that requires 24 hour care and is a Radlett practice transfer for night cover. I travelled once at 02.00 with a rabbit in acute respiratory distress (Radlett client) who was immediately seen by a vet, scanned and had the sack around his heart drained of fluid. When I got home in the early hours I could ring and speak to the vet and find out how things went. After all this my rabbit came home again. I know you are not a specialist avian practice but you try finding an avian vet open at the weekend or find a vet nearer to me who will consent to see a bird. My avian vet is a 2.5-3 hour drive works Mon-Fri and shuts Saturday lunchtime and emergency cover is provided by a general veterinary practice that refused to see one of my birds on 1 occasion as it is not their expertise. I recognise that in a litigious world people are careful about working outside their comfort zone.

I cannot tell you what peace of mind I get from knowing you are providing 24 hour care. I do worry when I have an animal or bird at another practice that does not provide night cover and you wait for the staff to return in the morning to trouble shoot problems or tell you that the patient has died. These 24 hour services you provide need to be paid for and I am happy to pay higher bills than I would at other vets to cover these extra over heads and also the staff development programme, although to be honest in a lot of circumstances the costs are comparable. Unless you use a number of veterinary practices like I do (avian, livestock, poultry and general practice) you would not know as you have nothing to compare against. Besides the 'front of house' vets seeing clients during the day, I know that in the ward there are the 'back room' vets monitoring the inpatients as well as the nurses. I have been in the ward area many times so have an insight as to what is going on and the staffing levels. The inpatients are not left on their own receiving periodic checks.

I appreciate the fact that the staff from Receptionist to nurse and surgeon work in partnership with their clients. There is always full consultation day and night with any changes or improvement with the inpatients. I feel I am kept informed. I also appreciate the fact that you also undertake full diagnostic work up in order to inform treatment plans. Again the cost of tests will push the price up but the results inform the treatment plan more effectively.

Yes vets bills are expensive but for me at Medivet they are worth it. I could use a local vet, my bills including petrol would be significantly smaller but I feel the fatalities would be higher. My 2am rabbit would certainly have died.

Thanks for all you do and being their 24/7 every day of the year.

 

Reviewed by: Pam Peterson on 06/07/2015

Overall rating:

4.6

“Superior Veterinary Care”

I have lost count of the number of years we have been attending Medivet and looking to their excellent vets to care for our cats. I moved to Watford in 1986 ... Mr Fluss owned the practice at that time. He was the closest Vet to my then home. When the Practice changed hands, I remained with the Service. I have three adult children in the area, with eight pets between them ... seven cats and a Springer Spanial, and they too go to Medivet Watford to have their animals cared for.

I currently have three silver Egyptian Maus (Pedigree Cats). Each of them have benefited from the superior expertise required for their individual clincal needs.

Almost two years ago, aged just six months, my first Mau suffered a rare injury in that he displaced a growth plate on his left neck of femur ... which could very easily have cost him his leg. Raquel put him back together again ... he is now a triple titled show cat ... Imperial Grand Premier ... and the highest scoring Mau in the UK over the last Show Year ... no one has ever noticed that he has three pins in his hip ... such is Raquel's expertise ... no lameness ... just a healthy happy boy.

My second Mau has a passion for ingesting anything that she shouldn't ... again Raquel to the rescue ... this time Raquel removed part of a cat toy from my girl's stomach ... also a double titled show cat ... Grand Premier ... and earned Best of Variety Kitten on her first time out on the GCCF Show Bench.

My third Mau ... my baby girl just eleven months old ... started calling at six months ... and promptly developed Vaginitis ... the diagnosis is generally to neuter incase of Pyometre which can be fatal. However, my baby girl was swabbed, tested and treated correctly ... she is fit and well and set to become my foundation breeding queen when she is old enough. She also gained her first title two days ago when she had a red card day in a double back to back GCCF show ... she took two breed firsts, two Best of Breeds, firsts in six side classes and is now officiallly entitled, 'Champion'.

We can't fault the care provided by Guy, Raquel and Candice and their Clinical Teams and in the rare event we have any concerns, they are managed and we are promptly reassured.

Sincere thanks to each of you from Ra, Bast and Ankh; as well as Barry and me x

 

Reviewed by: yes on 23/02/2015

Overall rating:

4.8

“Terrific vets”

Amazed at a few negative comments, why are they always anonymous?

There is a terrific team at Watford, led by Guy, Raquel and Candice. Donna and her team are all first class.

I have vets much nearer to me than this branch and I wouldn't entertain any of them. I have been using the Watford branch of Medivet for 15 years, prices are a bit high but on par with everywhere else.

I would recommend this branch to every one, keep up the good work, you all do a great job.

 

Reviewed by: Deb on 13/02/2015

Overall rating:

4.8

“Candice is a star! *”

I cannot praise Candice enough! Over the last few years our darling cat has required a number of treatments, she is in fact having dental treatment at the moment.

Candice has been more than helpful and gone out of her way to help us and give the best possible treatment available.

We have found all of the staff very friendly and professional and the only criticism we have is that when reception is busy telephone conversations get very difficult.

Our family have also used Medivet for many years and other than costs (which without insurance are costly at all vets,) always felt confident using this practise.

Medivet Watford

Thank you for your review and positive comments, we highly value all feedback from our clients so that we can continually improve our level of service.

We do understand your concerns about costs, and hope the following will help to explain where the costs arose from. Our Medivet Watford practice is an awarded Royal College of Veterinary Surgeons (RCVS) 24 Hour hospital with emergency service clinic status. This means we have invested in state of the art equipment to provide a gold standard service for our patients, which brings us to the elite in private veterinary care. Being an RCVS accredited hospital, we have generous staffing levels at night and on weekends to give every patient the best possible around the clock emergency treatment and care. You will find practices, especially outside of London, that will charge less. However, we hope that our standard of care, expertise and facilities justify the costs. Please feel free to contact us if you would like to discuss any aspects of this further.

 

Reviewed by: Hermiones mum on 12/02/2015

Overall rating:

4.2

“Very cared for cat”

Generally excellent in every aspect, most of the vets and staff are very kind, considerate and keep us and Hermione calm as well as keeping us well informed. I think being so close to london the prices are higher than you might expect elsewhere and my family are always shocked, but I think the comfort I have from knowing Hermione is content when in their care is worth it. There have been a couple of times I have been a little worried, one vet just tipped her basket upside down to get her out, she is normally really good and will come out of her own accord so I felt this was not needed and a little aggressive. There was also an over friendly night nurse who we met when picking Hermione up from cat hospital who started telling us about how a cat had got a brain infection from a fight bite and how you never know how bad wounds are, this wasn't particularly the best thing to say as Hermione had suffered a trauma and we were already very worried about her. These being the only two negatives in nearly 2 years is a testiment to the outstanding level of care provided at medi vet Watford. Thank you for everything.

Medivet Watford

Thank you for your review and positive comments, we highly value all feedback from our clients so that we can continually improve our level of service.

We do understand your concerns about costs, and hope the following will help to explain where the costs arose from. Our Medivet Watford practice is an awarded Royal College of Veterinary Surgeons (RCVS) 24 Hour hospital with emergency service clinic status. This means we have invested in state of the art equipment to provide a gold standard service for our patients, which brings us to the elite in private veterinary care. Being an RCVS accredited hospital, we have generous staffing levels at night and on weekends to give every patient the best possible around the clock emergency treatment and care. You will find practices, especially outside of London, that will charge less. However, we hope that our standard of care, expertise and facilities justify the costs. Please feel free to contact us if you would like to discuss any aspects of this further.

 

Reviewed by: George on 12/02/2015

Overall rating:

5

“Thank You ”

I would just like to thank Raquel for her care for both my dog BO and i when i had to have her put to sleep. I did not find this easy and although the experience was and is destroying for me, Raquel dealt with it with speed and of course care. Bo did not suffer and i thank Raquel for this.

Thank You Medivet team Watford

George

 

Reviewed by: Anonomous on 25/01/2015

Overall rating:

1.2

“Hindsight is a wonderful thing”

We are over ridden with guilt for our cat who was put to sleep by this practice. In hindsight, we don't think it was necessary and if they were more up to date with modern procedures and cared for their patients she would still be with us today. We spent years in their care and trusted them, but they let us down when we really needed their help.

Medivet Watford

We are very sorry to hear of your dissatisfaction. We highly value all of our client feedback. Our aim is to always treat each pet as if it was our own and each pet's welfare is at the centre of all of our decisions. Euthanasia is always a very difficult decision to make and can be difficult to come to terms with. We don't know the specific details of your case, but we do very much care and would like to discuss what happened with you. Please can you contact us at the surgery so that either the veterinarian involved or one of the partners will look into this further for you

 

Reviewed by: Anonymous on 15/12/2014

Overall rating:

1