Tel: 01923 243429
237 St Albans Road
Hertfordshire WD24 5BP
Just like our branches, the Watford Continuous Care and Emergency Centre provides a dedicated local service to clients, offering a comprehensive, quality service at affordable prices.
In addition it is staffed 24hours every day, providing a round the clock service for hospitalised inpatients and consultations for new cases, both routine and emergency. It also acts as a referral centre for other local Medivet branches.
As a part of the Medivet family, your pet will have the benefit of the skills and experience of over 200 vets throughout the company. Our staff aim to provide a welcoming and professional environment for both pet and client.
We offer both diagnostic and surgical care as well as a wealth of additional benefits to keep your pet happy and healthy.
Reviewed by: Emma Gates on 18/04/2014
I have been using this branch of Medivet since 2008 & would never hesitate in trusting their advice & opinions. They used to treat my rats & I now take my two house rabbits to them. They are all friendly, kind & helpful. They even offered to teach me to clip my bunnies nails so I didn't have to keep taking them in there. The attention I receive from them makes me realise how much they value every single pet that comes through their doors. I especially reccomend them if you live in Watford and have small animals - Guy is top notch when it comes to smaller critters!
Reviewed by: MYLO on 14/03/2014
Just wanted to say a massive thank you for your loving care and attention to our much loved mylo wise . We bought him in to you thinking it was something minor wrong with him but turned out to be serious but u were their for us all the way , u gave us time and space . A massive thank you again to raquel and the team .love the wise family xx
Reviewed by: Graeme Simpson on 09/12/2013
Morse my Saint Bernard, (Saintjacks I am The Law) appeared at Crufts in 2013, he came 2nd in Limit Dog. Morse already has a Kennel Club Studbook number and is qualified for Crufts for life. In May 2013 my brilliant vets, Guy Carter and Raquel of Medivet Watford diagnosed him with Wobblers Disease, Morse walked like a drunk due to compression of a collapse disk on his spinal chord. Richard at Medivet Mill Hill performed a major operation to remove the collapsed disk, from which some dogs don't recover.
Morse came home unable to stand and I felt I had made the wrong decision and I should have let him go. Morse learnt to walk again but then four weeks later suffered a perforated bowl and nearly died. Major surgery again and he continued to very slowly improve.
A referral from my brilliant vets, Medivet Watford, led me to Theravat in Chipperfield, for hydrotherapy in order to improve Morse's rehabilitation. Ten sessions later with the wonderful Becky, who weighs 8 stone, Morse is 14 stone and
Morse is on the way to recovery and walks a mile a day at least with no pain.
Morse will be competing at Crufts in 2014 and I have Becky at Theravet and Guy, Richard and their wonderful team at Medivet Watford/Mill Hill to thank.
Don't believe me, try them for yourself.
Reviewed by: Rachel on 01/11/2013
Thank you for your review and positive comment about our staff. Your review is disappointing as we aim to treat every pet as if it was our own and ensure that their owners see the value in everything we offer. We would therefore really appreciate it if you could contact us directly and let us know how and where you feel we may have failed to achieve this.
Reviewed by: Barbara Garston on 23/03/2013
Loosing a pet is very trumatic and it has taken me a long time to write this review. Our dog died on 14th December 2012 on 10.30 at home. It was a very difficult decision for me to make but I was very, very grateful for Raquel's support and warmth. All the staff were fantastic!
So we, (my family) would like to say a 'Big Thank You' for everything you did us and for Shep, we miss her every day. I have nothing but good thoughts about making the correct decision when it was required.
So Thank You
Reviewed by: Dawn on 17/03/2013
Reviewed by: Julie Gray on 07/03/2013
Our two year old cat was critically injured by a car in December. My husband took him to Watford and they worked around the clock to keep him alive. Woody had a long operation and without going into the detail they put him back together. After a long recovery he went out last weekend for the first time and is back to his old self. I can never thank the team enough for all the care they gave Woody. Also on my many visits I saw how much they love the animals in their care. Thank you to you all from the Grays and especially from Woody.
Reviewed by: Graeme Simpson on 12/02/2013
This is a fantastic practice with people that really do care about your animals. From the vets Guy, Candice, Rachel and Jenny, to the wonderful reception staff and veterinary nurses.
I have been coming to this branch for 15 years with my St Bernards and Clumber Spaniels and can honestly say that I and my dogs have been treated like royalty whenever we come in. I have recommended the Watford branch to numerous friends, all of whom agree with my recommendation.
In the years to come when I leave the South East, I will continue to travel to this branch when my dogs are seriously ill, no matter what the distance.
In the days of unscrupulous vets, yes there are many, I have nothing but praise for Guy Carter and his team. On behalf of my three dogs, Hercules, Morse and Chester, thank you.
Reviewed by: chelsea's mummy on 03/11/2012
I would Recommend Watford Medivet. My cat got run over on Monday night my dad took her straight medivet watford they were very good to start off with the only thing i can say bad is that they wouldn't operate on her until we go Ã‚£1800 together. as i didn't have her insured that was hard to come up with but i managed to get Ã‚£1600 and they operated, she had her leg and tail amputated but is hopping about :), when i went to pick up Chelsea i found out they gave me goodwill gesture and took Ã‚£1900 off the bill it was going to be Ã‚£4000, i have to say i nearly had a heart attack they were so kind to do it. Chelsea is doing really well now i have post op on Monday and hopefully all is well. i was silly not to have her insured so i have to say get insurance. i have to pay out Ã‚£2000 but my baby is here and is well all i can say to medivet is thank you without them my Chelsea wouldn't be here Chelsea Thanks you too
Reviewed by: Kathy on 05/10/2012
I felt I had to write a review after our visit to medivet Watford.
Last monday we came to you with our very poorly hamster 'scooby~doo' even though he was a little ball of fluff,he was our little boy..my 8 year old son and I were very upset when it was decided that scooby would be better sleeping in heaven. The compassion you all showed towards us made it all alittle better..so thank~you,from the bottom of our hearts.x
Reviewed by: Anonymous on 26/07/2012
I was initially impressed with Medivet Watford's service however when my puppy contracted kennel cough at 11 weeks old no antibiotics were given, just inflammatorys. My Mum's dogs who mixed with her just before her symptoms started consequently caught the cough. My Mum went to her usual vets (not medivet) and recieved the correct treatment. (Her dogs are all 6months-8years).
Her cough has now lingered for over 2 weeks and I have since changed vets and they straight away gave her antibiotics. They also had strict guidelines on letting my puppy in to the vets, they didn't allow her to come in to the waiting room unlike Medivet who didn't care and allowed me to sit in the waiting room and in the practice where other dogs were around so that the cough could of easily spread, and probably has done because of their incompetence.
I also asked for flea & worming treatment. They gave me advocate flea and worming but DIDN'T tell me that it didn't include treatment for tape worm. Which obviously is a big issue as I don't want my puppy getting ill with worms.
Overall I have been extremely disappointed with the service, knowledge and awareness for other pet owners as well as myself. They may be cheaper than other vets but it is certainly worth spending the extra amount at another vet. They've lost a customer in me.
We aim to always exceed our clients expectations. Seeing this review is very disappointing for us. We are very sorry that you feel this way and would appreciate it if you could contact us directly so that we can better understand exactly where any failings might have occurred.
We would like to point out that not all cases warrant antibiotics. Since our policy is to ensure that antibiotics are used responsibly, we encourage feedback from our clients on how our patients progress. Understandably we are therefore somewhat surprised that this puppy was not brought back to see us if she was not responding to the anti-inflammatories. Communication is a two-way street so we must accept some of the responsibility for this and we apologise if it was not made clear that we would like to see the patient again if she was not recovering according to plan.
We do have a policy to minimise the potential for infectious diseases to be spread in the clinic, and we also have a well-equipped isolation ward with barrier nursing facilities for infectious hospitalised patients. With the information at our disposal we have already taken this opportunity to revisit our policy with all our staff so that situations like this are prevented.
We recommend advocate as our first choice for worming and flea control. Puppies do not routinely require tapeworm treatment. We do recommend additional worming for tapeworm as puppies enter adulthood, but this is determined by consultation with the owner as to their lifestyle, as dogs usually pick up tapeworm from eating raw meat or insects such as fleas.
Reviewed by: Charlotte on 26/06/2012
On arrival I was welcomed with open arms alongside my newly acquired puppy. Everyone was so friendly and swiftly checked me in. I only had to wait a short while for my consult. My Vet explained every detail of the consult thoroughly and used his knowledge to recommend the best treatment for my puppy. He then gave me a tour of the hospital itself, I was nicely surprised to recieve this treatment! It was nice to see what goes on behind the scenes and where my dog would be looked after if she were to need help or an operation. Paying for my consult was easy too, everyone was again extremely friendly and lovely to speak too. All in all I was very happy with my trip and couldn't recommend them enough!
Reviewed by: Re : Asti on 30/04/2012
I want to thank Alison for her help when I recently had to call her as Asti, my dog had an upset stomach and I knew I could rely on Alison's advice as to whether I needed to take Asti to see the vet. Alison suggested that I temporarily change Asti's food to the ID food they recommend and she even prescribed some medication that could be given without a prescription. I wanted to try to avoid another consultation fee as Asti had only just recently had a check up when she went for her boosters. Alison also advised me on how to introduce Asti back to her normal diet once her stomach was settled. Within a short time Asti was well again and was back on her normal food within 3 weeks. Thanks again Alison - I know I can always rely on you.
Reviewed by: Mel on 18/04/2012
I love the watford branch of medivet, the staff are amazing and have always taken such good care of my animals.
I have had several very complex surgerys done on my rats and all of them came through and healed fine..
I am constantly impressed by how they treat the animals and how much the animals are cared about is clear... they have always gone the extra mile and I would put my own life in their hands, I trust my vets more than I do my own doctor...
If an animal cannot be helped and needs to be euthanized they are sensitive, caring and understanding... They treat the animals with the dignity they deserve.
I really can not say enough good things about this branch, I will be using medivet for many years to come.
Reviewed by: Roxey on 24/03/2012
Roxey my Staffy had to go in on Friday for a minor op. I had to warn the staff that Roxey is very vocal (to the extreme ) the staff were fine with this.
When I went to collect Roxey she was making a real racket and had started the other dogs off as well.
All the staff were really good and gave Roxey a lot of love and attention. My thanks goes out to you all, and I really apreashiate your patience, and understanding.
Roxey is doing fine now.
Reviewed by: steve ismay on 23/03/2012
great vet always there for my dog Angel ..they are never put out and always friendly..All my dogs have come to this vet...great service greater people Thanks for a friendly service steve ismay
Reviewed by: Nellie's mum on 10/03/2012
i have been with medivet for more than 25 years,over the years there have been many changes but one thing that has never changed is the quality of care provided to my pets and i have had a few.This was put to the test recently when my siamese cat Nellie was very ill.Guy and his team were fantastic over the eighteen months she was ill. there was never a shortage of hugs and kind words for both myself and Nellie from everyone who we came into contact with.i have recommended them to friends who have been pleased with the care. thank you to you all for eveything you do.keep up the fantastic work it is much appreciated.x
Reviewed by: David on 05/03/2012
All of the Medivet staff at Watford, but particular note must go to Guy Carter and Alison Sawyer, are excellent. Guy for his professional expertise and understanding of the needs of both the patients and their owners and Alison for her compassion and professionalism. Unfortunately I no longer have my faithful companion of many years any more, however I will entrust my next pet to the care of Medivet Watford without any hesitation.
Reviewed by: Carrie on 04/03/2012
I brought my precious dog Becky to Medivet Watford on recommendation from my sister who has always taken her pets there.
Although Becky was seriously ill and as a result put to sleep that same day I cannot thank all the staff for the kind and considerate attention she received. Everything was thoroughly explained to me and they let me stay with her afterwards to say my goodbyes.. I will most certainly be taking my pets there from now on...I have recommended friends to Medivet who are also very happy with the expertise and care shown to their pets Thanks to all at Medivet...
Reviewed by: Shirley on 04/03/2012
I have been taking my pets to Medivet in Watford since they opened their branch quite a few years ago now. I wouldn't go anywhere else. They are a wonderful team who are dedicated to the treatment and care they give to every animal they see, and the reception staff cannot do enough to help... I recently almost lost my cat Harvey but due to their fantastic medical intervention and the care he was given he is now recovering at home with me. They explain each case so it is easy for us to understand and show such wonderful compassion when the time comes to say goodbye to our pets....
Guy thank you for all the care you have shown my cats through the years...what would I do without you.