Unicorn Vets - Fairfield Surgery

Website: http://www.unicornvets.co.uk/
Email: liz.kerr@unicornvets.co.uk
Tel: 023 8060 1900

Winchester Road
Fair Oak
Southampton
Hampshire SO50 7GW


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Practice Details

Unicorn Vets have been in existence for 18 years although was previously known by its three separate surgeries of Park, Fairfield and Ashurst. Our vets are friendly and highly experienced, with an excellent support team of nurses and receptionist all of whom are dedicated and committed to providing a high-quality service. Our aim is to ensure that all our clients leave our surgeries feeling that both they and their pets have the best possible care and attentiion.

Average Rating

Unicorn Vets - Fairfield Surgery Based on 10 rating(s)s
4.9
Best possible rating: 5
Average rating: 4.9
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Vet Practice Reviews

Reviewed by: martin on 02/05/2015

Overall rating:

4.2

“Look after the pennies”

I went horse racing at Newbury last week, had a fantastic time even if was a bit chilly and I needed a Gillet to keep out the wind. I'm not a big gambler,maybe a couple of quid or a fiver if I really fancy it's chances. This day I was on a roll, I picked the first two winners had the second in the next and third in the fourth race at 25/1. So feeling flush and running out of pockets to stash my cash ( over a £100) I gambled £10 on a horse at 15/2. To my delight it won, another £85 but the bookie said one of the horses never ran so had to deduct some, still it came to £75.82. In my most flamboyant playboy manner said to the bookie 'don't worry about the 82p'
I returned to my pal and told him my tale of success. 'What' he said aghast 'never give a bookie anything' . Ah rubbish I thought, I'm flush what's 82p.
By now you must be thinking what on earth has this got to do with a vet's review.
The following Saturday I had to get some tick treatment, frontline, so took a walk down down to Unicorn at Fair Oak, £30 should cover it,I'll get something from the bakers on the way back,another chilly day, so on went the Gillet. 'No frontline',they said 'have this new tablet lasts 3 months', they said. Ok great how much. £33.56. ' wow hope it's a big tablet' so handed over £30 searched my pockets for change, came up 76p short, 'ok if I pop that in later' 'no we can't do that have to pay for it now' I must have looked stunned 'sorry' she said. ' I been coming here for 9 years with 3 different dogs having spent thousands and you're getting sniffy over 76p' I THOUGHT, but far too polite to say anything other than ok.
Guess my pal at the races may have had a point

Douglas Veitch
Clinical Director

We fully appreciate our loyal clients support for the wonderful work that we do at our surgery and respect that we have a duty to ensure fairness to all clients. We have a fantastic proactive Pet Health Club that helps people pay for their routine pet treatment monthly including flea treatment which would have been ideal in this circumstance. As a group we try and be understanding and accepting of any financial problems, however, our policy is a standard system of payment in full at the time of treatment. As a principle, there is no difference between pennies and pounds. Our staff members work diligently to ensure they offer a consistent and honest service. We are sorry that this matter may have caused an issue with our client and we will do what we can to rectify the situation

 

Reviewed by: francesca on 14/02/2015

Overall rating:

5

“Could not recommend a better vets ”

After changing vets a few times for my dog neville, I'm so glad I ended up at fairfeild! I really can not recommend the team enough, my Nev was diagnosed with cancer shortly after Christmas 2014, Sarah researched into his treatment in her own time, and heidi and laura were great when we had to say are goodbyes to are boy! Really I am so pleased with the team at fairfeild, for there care and compassion for animals and outstanding work they do! Never would I take my pets anywhere else as I believe they are in the best hands! A big pat on the back for the fairfeild team as you are all truely so fab at your jobs!

 

Reviewed by: claire on 13/01/2015

Overall rating:

5

“Amazing ”

My dog elvis, has been in and out of the vets for allergies etc but today he had a castration and all the staff at fairoak surgery have been amazing the care and support they have given is first class. Not nessasery the cheapest vet in the area however by far the best.we have tried other vets but none have been even close in the knowledge and service.

Thank you for looking after elvis as if he was your own. X

 

Reviewed by: Alex on 21/11/2014

Overall rating:

5

“Lovely local vet”

Me and my partner chose Unicorn Vets because of their excellent reviews on this site, and we really weren't disappointed. The staff are all very friendly, knowledgeable and actually care about the animals they treat. Always willing to give great advise and do what's right for the animals. Probably not as cheap as a larger chain, but not by much, and that extra makes all the difference.

 

Reviewed by: Jo K on 09/09/2014

Overall rating:

4.8

“Always excellent and lovely staff”

I have used Fairfield vets since it opened. They are very good and always do everything possible. The staff are all kind and I have never felt rushed even though they are usually busy. I mainly see Douglas and Sarah (vets) and think they are excellent, normal people who explain things clearly and honestly!
I won't take my two dogs and mad cat anywhere else.

 

Reviewed by: paula b on 03/09/2014

Overall rating:

5

“great vet ”

All the staff were helpful and kind especially the vet, who was firm and kind very helpful with our new dog. Giving excellent advice and support. I would recommend this vet to all my friends also the pet health care club which seems fair and good value as well as protecting your pet

 

Reviewed by: Dee on 28/02/2014

Overall rating:

5

“Couldn”

I have been with unicorn for at least 8 years and can't recommend these guys enough. The support and care I have had for my ridgebacks is outstanding. Last year when my beloved Ruby fell ill with lymphoma, they offered so much support and advice, unfortunately we caught it all too late and she passed in her sleep. They even offered to bring the ashes home for me as they knew how upset I was, and again this year when one of my other dogs had a few lumps, Douglas was very good and had her in within 2 days to have them removed only to end up removing more, keeping in touch with me to check to see all was well, even though I had to return twice after as it was in one of those places that is within chewing reach even with the flower pot on, but eventually we found a way to avoid repeat visits to be re-opened and stitched again. They are a very caring, friendly practice, and very professional and they are very quick to help in all matters, even when I came in with a poorly squirrel, they were quick enough to help. I recommend to all my customers the quality and care of unicorn vets

 

Reviewed by: Erin bray on 16/11/2013

Overall rating:

5

“Excellent service”

Signed up on recommendation of my mum, Unicorn Vets is brilliant, excellent and friendly service every time. Always have an appointment slot available very soon when required.. Always make my cat better and give good advice over the phone too

 

Reviewed by: Debbie White on 02/10/2013

Overall rating:

5

“An amazing practise with very committed staff.....”

I have had all of my pets(cats and dogs) registered at Unicorn Vets - Fairfield Practise for approx 8 years. I have always found the staff to be helpful,thoughtful and extremely caring to both myself and all of my pets. Recently my 5yr old Lab/Retriever was diagnosed with an aggressive incurable cancerous tumour,the vet in charge of Billy's care,Douglas,was so sympathetic and showed such empathy towards the family as we came to terms with the diagnosis. We were only expecting to have a couple more weeks with Billy,but, with Doug's continuing care and support,which included phonecalls from him,just to see how Billy was doing,we had 4 months before we had to make the inevitable decision that it was time to let Billy go....Doug and the team also dealt this in such a caring way, they came to the house which was so much less distressing for not only us but Billy too.

The whole staff team at the Fairfield Surgery, from the receptionists upwards are extremely professional and helpful, when you walk in the door you feel like they know exactly who you are and care about what happens to you and your pet whilst you are there. I would not hesitate to recommend The Fairfield Surgery and all the staff team for all your pet needs.

 

Reviewed by: Caroline & Taz on 05/09/2013

Overall rating:

4.8

“Excellent service from all staff, esp Heidi”

We are often very quick to complain when we don't get good service and often slow with the compliments for good work
I wish to compliment this practice and in particular a vet

My cat had been with a the Unicorn Vets, Fair Oak, Hampshire practice for about 16 years, I was happy with the service and even stayed with the practice when I moved out of area. I don't like to be rushed when I take my pet to be seen and I want them to be thoroughly checked over, not a quick look at the sore bit! Thats what we got at this practice

Taz was over 19 and in deteriorating health and over the past few weeks we have seen the same vet Heidi Heath at the practice and have particularity pleased with her manner both with us as owners but also with the cat.

Today we made the difficult decision to have him put to sleep, and chose to have the vet come to our home. Whilst in the practice this morning all of the staff were caring, sensitive and supportive.

Heidi came out this evening after work, I have to say she made a very difficult situation easy for all. She did not rush, was sensitive and caring - just what we needed. She has a remarkable empathy and manner that is reassuring, whilst not shirking the difficult role. She spoke to my cat the whole time and talked us through the whole process she provided and excellent service.

With various pets over the years, I know a good vet and good service when I get it .. Heidi is an excellent practitioner. I believe she has only been in practice for year and I wanted to take the time out to give positive feedback and reccomened this practice. Thank you