We are a busy, friendly practice in Central Dundee. Caring for pets in Dundee for over a century. We aim to provide a personal service to all our clients and their pets.
We treat all small animals and exotics, providing a full range of medical and surgical services.
24 Hour on call emergency service is provided.
Reviewed by: Joan Watson on 19/04/2016
We booked a double appointment to have our small very old cats claws trimmed and her coat combed. She goes every 8 weeks and has done for many years with no problems apart from they have no idea of appointment management so are usually running late but yesterday was a disgrace. I waited in the car with our cat for 35 minutes while my husband sat in a waiting room crowded with big dogs, cats, children a vet giving instructions to a customer in the waiting room and general chaos. Not what we expect from such an old well established business. We did get our appointment but we're in and out in 5 minutes with my poor little cat onLy half brushed.
To say I am not impressed is an understatement.
I phoned as soon as I got home as my cat was sick , had a runny tummy and was not herself purely caused by being made to wait so long.the receptionist said she would pass on our concerns which I hope she did.
After all our years using this vet I hope it was a one off.
Dear Mrs Watson
The receptionist did pass on your concerns and I am sorry that Sasha was upset by her visit last week. You have the first appointment for your next visit so there should not be any delay.
We do try to keep to appointment times but sometimes complicated or sick cases can cause us to overrun. Thank you for letting us know about the problem so that we can ensure it does not happen again.
Reviewed by: Rod on 07/02/2016
I was originally told by Pdsa to contact a vet to get a specific flea treatment they don't stock. My dog has had a toxic shock with 3 other treatments. I innotialy phoned up to enquire bout advantage. I was told it prescription only and I had to book consultation which would involve a health check. I got there vet didn't even touch my dog I chatted and then got offered advantage at 4 for 27 pounds. I left after paying 38 pound non the wiser and my dog is still got the same problems. I later find out I can buy 4 pack advantage online 12 pounds.I feel I was just another number coming threw their door. I will not be advising or taking my pets there again
I am sorry that your consultation was not as you hoped.
I will be in contact to discuss how we can rectify the situation.
Thank you for your feedback
Reviewed by: Karen on 23/12/2015
I had an appointment as my Beardie was very ill - Barbara was very helpful and put my mind at rest - she showed me the X Ray she had taken which was a relief as she could see nothing serious, she went through other options with me as to how to proceed. I had every faith in her as my son had been to see her previously and he recommended her to me. It was well worth the visit. Reggie is not much better so I will be returning :)
Reviewed by: Susan on 16/12/2015
I have recently moved back to Dundee and I have 3 pets now registered with Blackness. 2 cats and a dog. In past few visits for health checks I found the staff to be friendly, efficient and informative. Both cats have their own unique needs, especially my 18 year old cat vet thought was more like a 10 year old. My 10 year old has special dietary requirements and recently had dental treatment and from all accounts was a big sook to everyone. Very recently had my dog in being spayed and staff were fantastic looking after us both. Highly recommend this surgery and the team.
Reviewed by: Bruce on 05/12/2015
Friendly and professional service with prompt diagnosis and treatment.
Reviewed by: AGB on 30/10/2015
Whilst waiting over 40 mins for my appointment, my dog was grumbled at by two other dogs, the larger one was luckily muzzled. This is bound to happen when the waiting room is small and their appointments are backed up. Wasn't impressed with contradictory advice given and got pushed in to purchasing things I didn't really need. Especially for some shampoo which is £16 more expensive than you can get on line. Really frustrated this may be be my last visit
We regret that any client has had a long wait and if there have been emergencies, we usually try and let people know so that they can understand the delay.
If you would like to contact Barbara Barnard directly, she can look into the specific problem with the appointment and see what can be done to help.
In regards to purchasing products we don't push the clients to buy, but advise the benefits the option is always theirs finally.
Reviewed by: 2GSDMUM on 02/10/2015
Been with this surgery 5years now with our 2 german shepherds and can only praise the vets and reception staff. Reception staff are always friendly upon arrival and show interest in pets when they come in. One of our dogs has a skin condition so always try to see barbara with it as she knows what his mouth is like when it flares up but over the years we have now seen everybody and have always been happy with them. I guess the best praise I can give is that the dogs know where they are going by the routebin car and get excitec and are eager to get in and see staff which is far from the usual dog hates going vets!
Reviewed by: Maz on 23/07/2015
I cannot recommend this veterinary practice highly enough, having recently moved from Arbroath to Dundee I got this practice recommended to me. I sadly had to have my elderly cat put to sleep recently and they kindly accommodated me at the end of the day when they should have been closed to put her out of her suffering. Thank you so much. I now have a young kitten and again their service has been exceptional... I have now met four of the vets and they are all so welcoming, kind and accommodating. I'm just so glad I found your practice, will recommend it to everyone. Thank you again.
Reviewed by: Lesley on 05/06/2015
Not a negative word to say, I've seen 3 different vets who all answer any questions I have had and give any guidance on any worries. I would highly recommend! The staff at reception are always welcoming and always have a good tone of voice over the phone.
Reviewed by: Lara on 02/06/2015
Really lovely practice full of friendly and knowledgeable staff. Can't thank them enough for doing such a great job of looking after my much loved pet rat when he went in for an operation.