Tel: 01424 424870
103-105 London Road
East Sussex TN37 6AT
Chase Vet Group is committed to providing quality care and treatment to your pet whom we consider to be a member of your family. We offer exceptional and affordable care, 7 days a week. Chase operates a 24 hour service from our Greenleaves surgery in Bexhill. This covers 8 of the 9 Chase surgeries. The surgery is run by 3 dedicated and experienced emergency vets who are well established in the community.
Reviewed by: Derek Stocker on 07/01/2016
I found a feral pigeon injured outside the Old Observer Building Hastings today 7th Jan 2016.
Luckily I had access to a shoebox and there was already a young lady waiting beside the pigeon probably wondering what to do.
I called the vet local number and was directed to London Road vet.
I was told they were open so with the young ladies help we put the bird in the shoebox lined with a clean towel and I took it to London Road where another young lady who was a member of staff took the box and said there was no charge.
Excellent service especially for animal lovers who do not always know how to get help for an injured wild creature.
Thank folks and a Very Happy New Year from all our animal lover friends I am sure.
Derek Stocker. Bexhill on Sea.
Reviewed by: MrsA on 24/03/2015
I have been with Chase for eight years and the care is excellent. They are compassionate and caring with fantastic expertise. They have nursed my dog and cats through illness and emergencies as well as listened to any concerns I have.
I cannot rate them highly enough!
Reviewed by: fedupwithbeingrippedoff on 24/03/2015
We took our 16 year old cat in to this practice last year because she was being very sick and had bad diarrhoea. I told the vet, a female, that her teeth seemed bad and she looked at her mouth and said it did look sore. Despite this she did not give her antibiotic injection which I have since found out that is what she should have done. We were told we had to have her blood tested and she would not have even given me anything for her diarrhoea until I insisted! Despite spending approx. £130-140 no treatment was offered, We took Rosie to another vet today and he immed. said she had gingivitis and he was too professional to comment when I queried why this was not offered at Chase. I have heard that Chase had changed as they were more interested in getting money than caring for the animals. Unfortunately this seemed the case.
We endeavour to provide a high standard of care to our patients at all times, and to provide the best possible service for our customers. Our concern for the animals is our first priority and we aim at all times to give accurate, relevant advice. It may well be the an old cat with dental disease may have had other issues which would benefit from further investigations, but without knowing the case it is difficult for me to comment directly. Please call Stephen Butterton on 01424 714164 should you wish to discuss this matter further.
Reviewed by: Nick on 02/07/2014
When we brought Dennis in to the Bexhill surgery on a Sunday nearly two weeks ago, we thought that we were saying goodbye for good.
But thanks to Adam and Nikki (sp?) and the nurses at London Road and Greenleaves, after 9 days TLC we brought him home again today.
I cannot speak highly enough of the attention to detail, the care and the regular updates as to Dennis's health.
But more, much more than that was the very obvious fact that, from the charming receptionists through the nurses up to the two vets dealing with our cat, they cared.
He's still on the road to recovery, but we remain eternally grateful.
Reviewed by: Michaela Morton on 26/04/2014
Adam....Adam is a Legend. I can't thank him or praise him enough for his dedication and thinking outside the box help he gave us. His dedication is second to none . My dog had a very challenging illness and we worked as a team together. Adam kept me fully informed with clear explanations all the way through and he was completely open to any o my suggestions ,we worked together as a team. If I didn't understand he would draw clear, concise pictures for me so that every step o the way I knew what was going on. This was so important to me. There is nothing worse in my eyes than some vet just doing their own thing and not including me as the owner carer of the dog. That dog is part o my family, I am living with my family day in an day out ... I want to know everything so that I know what to do to support and complement the treatment . Adam did all this an more. He left no stone unturned, We were a team? Adam if you ever read this I can't thank you enough and.....you rock! There are plenty o vets out there that could take a good lesson off you going forward :) in addition the excellence and dedication at this surgery does not stop with Adam. Julie the wonderful vet nurse, I owe you lots hon, Thank you so much for going the extra mile to make sure Hex got the drugs that were outside your normal ordering lists. You are the matron o that surgery. When I called you in tears o distress, you were on it , all I wanted you made sure I got,supportive and professional ,you are the iron fist in a velvet glove there. Thank you so much for your help hon. You went the extra mile for us, a proper matron with common sense and the discipline to make sure it got done. you rock. ;) xxx
Reviewed by: Emma on 10/01/2014
We took our rats, mice and dog to Chase vets London Roadregularly a few years back (sadly we have no animals now!).. we were always treated respectfully, kindly - the practice was incredibly clean, lots of information about animals,illnesses, tips available in the form of leaflets - an area for lost animals or animals needing homes on the wall. We regularly asked to see Adam the vet who was literally THE BEST vet I've ever seen and I've seen a lot! He was professional but very friendly, open, consistently gentle and compassionate with all of our animals from tiny to large! I absolutely cannot fault him. Thank you Chase Vets!