Tel: 01424 754886
Ashbrook Veterinary Surgery
212 Battle Road
St. Leonards On Sea
East Sussex TN37 7AL
Chase Vet Group is committed to providing quality care and treatment to your pet whom we consider to be a member of your family. We offer exceptional and affordable care, 7 days a week. Chase operates a 24 hour service from our Greenleaves surgery in Bexhill. This covers 8 of the 9 Chase surgeries. The surgery is run by 3 dedicated and experienced emergency vets who are well established in the community.
Reviewed by: Richardson on 30/08/2015
Reviewed by: Jenny on 29/06/2015
After being with chase vets at silverhill I decided to take her to ashbrooks on battle road because it was nearer.I have since removed her from the practice as when she was ill a few weeks ago and I took her there I was told that she only had an infection and to give her chicken and rice which I had already done.When she was no better by the Fri I rang the vets only to be told that when she was seen she hadn't got a temperature.I would like to know how the vet knew that as it was never taken.In the end my dog had to have two blood tests as it was her pancreas and now on a special diet.Needless to say I lost all confidence and trust in the practice
We try to maintain the highest standards of care at all our branches of Chase Vets. It sounds as if this patient had signs of gastroenteritis - it is normal in the first instance to treat this with rest, fluids and a bland diet. If the patient does not recover we would then recommend further examination and tests if necessary. In this case it sounds as if the animal had an underlying pancreas problem, a condition which may well cause gastric signs and would need further, careful management.
Reviewed by: Aaron Acton on 07/02/2015
After 14 years of being with this Vet, i felt after the visit with my sick dog i had to get a second opinion. The second opinion confirmed that my dog was suffering from a neurology problem caused by the cancer he has had for 2 years, sadly now he has passed. This vet said he has old man syndrome and gave him pain killers, very disappointed in chase.
Thank you for taking the time to comment on your experience and I am sorry if you feel that our service fell short of the required standard. I am extremely disappointed to learn that you were unhappy on this occasion as we take the care of all our patients and clients very seriously. Please feel free to contact us directly if you would like to comment further.
Reviewed by: Marie on 15/01/2015
A huge thank you to all at the surgery for your expertise, professionalism, sound advice, empathy and kindness. Nothing phases you and I am very grateful.