Braid Vets Hospital

Website: http://www.braidvet.co.uk
Email: vets@braidvet.co.uk
Tel: 0131 667 2478

171 Mayfield Road
Edinburgh
Midlothian EH9 3AZ


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Practice Details

  • Excellent welcome packages for puppies, kittens & rabbits
  • Braid Vets Health Plan that saves money and allows budgeting for routine treatments
  • Puppy parties
  • Consultations by appointment 6 days a week
  • Edinburgh's only RCVS Tier 3 approved private Veterinary Hospital
  • Round the clock care by resident Vet and Vet Nurse 365 days per year
  • e-vet Emergency Service for out of hours care

Average Rating

Braid Vets Hospital

171 Mayfield Road Edinburgh, EH9 3AZ
0131 667 2478
4.8 Based on 29 ratings
Write a review - click here

Vet Practice Reviews

Reviewed by: Steve on 26/07/2014

Overall rating:

4.8

“25th July 2014”

Had to take our Dog after nasty Jellyfish sting.

Receptionist was superb on phone en route with initial
Advice and very helpful.

Vet himself likewise. Quick, efficient treatment and so proffesional.

You guys do a great job, keep up the good work!

 

Reviewed by: Katherine on 30/06/2014

Overall rating:

4.4

“Generally competent and caring, but not so happy with E-Vets”

I've had good experience with Braid Vets in the past. My dog needed a big surgery in 2011 and our vet explained everything in great detail and I was very pleased with the whole procedure and the aftercare!
Now that my dog turned 16 we have to visit Braid Vets more often. Our vet is always helpful and empathetic and I feel that my dog is in good hands.

However, sometimes I do have the feeling they would like to hospitalise my dog more often than necessary. For example, last time as we visited E-Vets, we were offered to have my dog's blood tested while he stays overnight. I refused because my dog is really anxious at the vet and before I moved to Scotland, my vet at home was able to do blood testing without my dog having to stay.

I also have to point out that I am not too pleased with the E-Vet service. I only used it once, so maybe that was an exceptional experience. My dog had problems with his balance and almost collapsed on a Saturday afternoon walk. By the time we reached Braid Vets and Toby was on the table, he already felt much better. The vet suspected either a tumor or vestibular syndrome, but what he then said really appalled me. He said, he would not advise to put him to sleep "just now" but rather wait a couple of days and see how he feels. Wow! Even if my dog is old, and I am aware that his death might be near, I didn't find that very tactful. I think he should have been more calming in this situation, especially because he didn't know the actual cause of his condition.

Thankfully, this vet doesn't seem to be a regular at the practice, so I will return. But I'm reluctant to use the E-Vet service again.

Chris Ross
Director

We would wish to thank the reviewer for the generally positive reports about Braidvets but feel that her specific concerns re an individual emergency consultation would be better addressed if she could contact us directly (ME). Using the vets@braidvet.co.uk address.

 

Reviewed by: Roxy the lab retriever on 30/06/2014

Overall rating:

5

“Fantastic and friendly ”

Having had dogs all my life and moved around a bit I've tried out quite a number of different pet practices and can honestly say Braids are the best around. The vets certainly know their stuff and when I asked what I thought might be perceived as a silly question to some people I was responded to with an answer in which explained what I needed to know in a great manner. The way all the vets take their time to get to know Roxy and make her feel safe, she loves coming to see you! They are slightly more expensive than other places but I feel this is justified and the service you receive is great value for money. Roxy visited today as she's a bit poorly but she's looking forward to seeing you on Thursday again!

 

Reviewed by: Nikki on 30/06/2014

Overall rating:

5

“Very efficient, but also really care”

I have taken my three legged rescue border collie to Braids since I've had her. She can't get in the door fast enough, although I suspect that's because the receptionist has treats!
They've taken really good care of my dog, and have coped with my random questions over the phone and by email. They answer them promptly and in detail, and are always willing to offer help and advice.

 

Reviewed by: Sashathepest on 30/05/2014

Overall rating:

2.2

“uncaring”

Had cause to visit evets on 2 occasions.First occasion was a small 8 week old unwell puppy.Felt the vet was very rough and abrupt when handling her and considering how poorly she was before any treatment the vet was busy on his computer asking re credit card details.On returning again in the morning to pick up pup there was no good morning or anything the till was ringing before bringing puppy.Had to call for directions and again were not very helpful.Second time I visited with my old girl again did not feel the vet listened to what I said.However despite taking payment as quick I had to chase them 3 times to fill in insurance forms.

Mike Hall
Director

Dear Sashathepest,

All at e-vets and Braid Vets are obviously very disappointed to read of your dissatisfaction. On two occasions you feel that our e-vets Emergency Service has been uncaring. Our whole team are animal lovers who want to help poorly pets get better. We aim to not only provide care for your pets but also an equally high standard of care for you too.

Thank you for submitting the review, in that it is essential that we know if things aren't going right. However, I would be very grateful if you would contact me directly so that, with more details of your experiences, we can address your complaints further.

Yours sincerely,

Mike Hall, Director

mike.hall@braidvet.co.uk

 

Reviewed by: Susan Miller on 28/05/2014

Overall rating:

5

“Great care, and great love ... ”

We used the Braid vets for many many years until our move to Portugal in 2009. They were always caring, helpful, gentle, kind, professional to our animals and to us when we lost a beloved pet .. the list goes on and on. I can't rate them highly enough !!

 

Reviewed by: ellen souden on 02/02/2014

Overall rating:

5

“braid vets”

This practice delivers the highest standard of care and cares for the owners as well as the animals

 

Reviewed by: Diana Harkiss on 29/01/2014

Overall rating:

4.6

“High standard of care”

I've been taking my pets to Braids for over 25 years and have always had confidence that they were receiving a high standard of care from knowledgeable professional staff. In addition the vets and nurses do their best to put the animal at ease as much as possible and my dogs don't mind going to the vets at all. This is really important as most pets will have to visit the vet many times in their lifetime and without this care it could be a stressful and unpleasant experience for the animal. I would recommend this practice to family and friends.

 

Reviewed by: Mofish on 28/01/2014

Overall rating:

4.4

“Friendly and helpful”

The first impression at Braid Vets is good - ample car parking, spacious reception area inside - and the staff at reception are always friendly.
There is a great choice of consulting time at Braid Vets - morning, early afternoon and late afternoon so there has always been a time to suit me.
I gave 3 Stars for value - a city centre vet will never be the cheapest option but I guess I pay a little more for its proximity to my home - especially when I'm driving and I've an angry cat wailing away in its basket beside me!
For things like weight management (my dog) I've had useful and FREE consultations with a vet nurse.

 

Reviewed by: CU on 28/01/2014

Overall rating:

4.8

“Worth the money”

 

Reviewed by: Andrea on 28/01/2014

Overall rating:

5

“Fantastic Practice”

I have been visiting this practice for almost 3years now, with various puppies who have been in my care. I have nothing but praise for each member of staff I have met....their professionalism, their manner and their level of care is unbeatable. I would recommend Braid Vets to everyone!

 

Reviewed by: Kevin on 28/01/2014

Overall rating:

5

“excellent service ”

will miss that nurse with the bleach

 

Reviewed by: Dottylady on 28/01/2014

Overall rating:

5

“8 years and counting.......”

Registered when I first got my puppy, had lots of help in the first year with regular visits and puppy party too. Every 6 months we go for a free check up and always find the staff friendly and helpful.

 

Reviewed by: Rob on 15/01/2014

Overall rating:

5

“My dog likes going to the vets!”

I would never have thought it was possible but there it is! We have been attending Braids since she was 8 weeks old, she is now 8 and every time she goes she can't wait to get in the door. The staff are really friendly and helpful and always make a fuss of her. I tell everyone I meet, whilst out walking, about my great vets!

 

Reviewed by: Daisy Boots on 15/01/2014

Overall rating:

5

“I love my Vet”

My name is Daisy, I'm a fabulous Dalmatian, I love going to see Mike (The Vet), he always pays me lots of attention, gets down beside me - I hate the wobbly table thing, and I get a treat at the end.
My Humans likes them because they know their stuff and treat me like I really matter.

 

Reviewed by: Zeynep on 15/01/2014

Overall rating:

4.8

“Friendly Pet Hospital”

If you have a pet, this is the place to go.

 

Reviewed by: Sheila on 02/01/2014

Overall rating:

5

“Over 30 years and counting”

I was introduced to Braid Vets (then called Hall, Johnson and Ross) over 30 years ago, when my dog was taken there by the police having been scared off by fireworks and injured. Since then they have tended to a further four of my dogs. All have been traeted sympathetically both during perods of illness and when they eventually passed. In fact Mike Hall who treated one dog throughout his 17 years, was almost as upset as me when he passed.

My latest dog, a lovely Staffie, has also been under Mike's care, until recently when Peter took over, to monitor her heart condition.

All the vets and staff, at Mayfied, are friendly and helpful and I would highly recommend this practice to anyone with a pet.

 

Reviewed by: anonymous on 15/11/2013

Overall rating:

5

“Highly Recommended”

Highly recommend for all round service. All my questions are answered in an uncomplicated way and nothing is to much trouble.

 

Reviewed by: Becky on 15/11/2013

Overall rating:

4.8

“Very empathetic”

The vet was very empathetic when my hamster was ill and needed euthanised. He talked us through the procedure so that we knew she would go peacefully. he made us feel comfortable with our decision and I am so grateful!

 

Reviewed by: Gillian Walker on 15/11/2013

Overall rating:

4.8

“Would recommend”

 

Reviewed by: anonymous on 15/11/2013

Overall rating:

5

“Great Braid Vets”

All excellent

 

Reviewed by: anonymous on 15/11/2013

Overall rating:

4.8

“Would recommend”

 

Reviewed by: Nicky on 05/11/2013

Overall rating:

4.8

“Would recommend”

High standard of care and knowledge

 

Reviewed by: ALBA on 05/11/2013

Overall rating:

5

“Excellent service”

Excellent as always

 

Reviewed by: F Cullen on 05/11/2013

Overall rating:

5

“Great Vets”

 

Reviewed by: Louise on 26/09/2013

Overall rating:

4.8

“Friendly vet”

In February I brought my cat Judy in to braids. She had a gastric virus. The care and attention she received was fantastic. Judy had to stay in over night and they kept me updated frequently about her condition. I can't thank Chris Ross and the other staff at braids enough!

 

Reviewed by: Linda Starr - beagle survivor on 26/09/2013

Overall rating:

5

“Where to go for Doggy woes!”

My two beagles have been in the care of Braid
Vets for 9 years! They have provided excellent
service and amazing advice from bad beagle
behaviour, to ligament injuries, to accidental
pheasant food overdose and epileptic episodes.
Totally invaluable and the out of hours
service has come to the rescue once!
Have never hesitated to recommend Braid
Vets. One very happy customer and two
happy dogs (depending on treatment of course)

 

Reviewed by: Bob on 05/09/2013

Overall rating:

5

“Great Team”

I currently have 4 rabbits registered with the practice; and they have looked after 5 others before them.
This practice provides excellent care and good facilities. My rabbits have had both surgical and medical care from the vets and vet nurses, and I cannot give anything but 100% praise to both. My rabbits are all members of the health plan, and they are insured; so I have confidence that they are getting the best possible treatment that is required and available. All the staff are great. The reception staff are very friendly; and the vets and nurses are very patient and are happy to explain treatments and procedures to an owner who is renowned for asking lots of questions.
They are also very sympathetic when it comes to making difficult decisions relating to pets.

Would definitely recommend.

 

Reviewed by: H Davis on 03/09/2013

Overall rating:

5

“Would recommend”

I've been going to Braid Vets for about 10 years with my house rabbits, have had quite a few surgical procedures done and think the facilities are care are excellent. Being a member of the Health Plan helps me spread the cost of routine care and gives a 10% discount on other services. Rabbits are not always easy to diagnose and treat but Braid Vets are up to date on current knowledge and are always friendly and sympathetic. Would definitely recommend.