Vets4Pets - Barnsley

Website: http://www.vets4pets.com/barnsley
Email: barnsley@vets4pets.com
Tel: 01226 289 000

161 Wilthorpe Road
Barnsley
South Yorkshire S75 1JQ

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Practice Details

The friendly team at your local Vets4Pets in Barnsley are waiting to meet you!

Every Vets4Pets veterinary surgery is equipped with the latest in technology, which means we can offer your pets the personalised care they need. At Vets4Pets our aim is to treat every pet we see like we would our own, but don't take our word for it, come along and ask for a practice tour to see for yourself.

Average Rating

Vets4Pets - Barnsley Based on 9 rating(s)s
4.3
Best possible rating: 5
Average rating: 4.3
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Vet Practice Reviews

Reviewed by: Ant Thomas on 19/08/2015

Overall rating:

1.8

“Very unhappy customer”

I am absolutely disgusted in the way this team works. My partner and I bought a Siberian husky, who only needed his last jab, due to good comments about Peter the vet at the surgery from family, we decided to use vets for pets services. On arrival we were greeted by friendly reception staff, as we entered the room to see the vet, we quickly noticed it wasn't Peter as it was a woman. First visit was ok, after a week our puppy still had the runs so we rang the vet and the receptionist told us we'd need to book him an appointment as he's in need of anti-biotics, we made an appointment for the femail vet to tell us he didn't need anti-biotics he'd benefit by taking pro-Kolin plus, we paid the £26 fee plus the £12 for the treatment. Took our dog home and started to administer the initial treatment only to find 3 days later, our dogs stomach is 5x worse than when we took him, and now when going to the toilet my dog is now being sick mucus, rang the vets back to get the practice manager on the phone telling us we'd have to make another appointment for him to get anti-biotics but we'd still have to foot the bill which I think is disgusting seen as it was the vets initial analysis which caused my pet to be in prolonged pain! In my personal opinion the femail vet needs to re-sit her exams! The receptionist knew more than she did! I will be changing vets and will be recommending friends not to go there! Thank you very much vets for pets, you made my pet worse!!

Barnsley Vets4Pets
Dr Peter Richards BVSc MRCVS

Dear Mr Thomas,

While we welcome constructive feedback, I do not feel your complaint is justified in this instance. The professionalism of the vets in this practice is without question. As an experienced professional the vet who saw your dog made the clinical decision to treat the condition in an appropriate manner, if the clinical signs worsen, the vet cannot be held responsible for that. Many injuries, illnesses and diseases may present with clinically worsening signs. Antibiotics have to be used with care to ensure their prolonged activity as well as safety in young dogs. It does seem as if your dog will need continued treatment as there may be a wide possibility of different diagnoses which could cause a worsening diarrhea and sickness.
However the practice does not tolerate abuse and threatening behaviour towards any member of staff. Due to your unreasonable and threatening attitude to my colleague, on the telephone earlier this morning, I will have to inform you that I will not be prepared to treat your pets at this practice, at this time or any future time. Please take the earliest opportunity to register your pet at another vet of your choice and I will provide them with the clinical history when requested.

 

Reviewed by: Geoffrey Clay on 13/08/2015

Overall rating:

5

“Thank you for looking after Mac”

I would like to thank Peter and all the staff for taking so much time and effort for the care and love which you all gave to my westie Mac during his recent illness.
Thanks for the compassion you showed to myself when Mac passed away.

With the kindest regards

Many Thanks

Geoff Clay and Mac

 

Reviewed by: Storms Human Mummy on 16/07/2015

Overall rating:

5

“A massive thank you”

I would just like to say a massive thank to the entire team for taking such fantastic care of both Kira and her puppies. But most of all thank you to Peter for fixing Storms leg and a massive thank you to Lauren on night shift for sitting with our baby all night you really put my mind at ease, you are an asset to the team, kind and professional .
A fantastic team who really care. Well done.

 

Reviewed by: philg on 06/07/2015

Overall rating:

4.2

“consultation costs”

I recently took my dog for treatment for his anal glands and he was given medication and i was told to return 24hrs later for another injection for him. Now i can appreciate the costs for consultation and treatment but what i find disgusting is being charged a further consutation fee for the second visit when it is for the same condition. I have been given an appointment to return in three days which i am very seriously thinking of cancelling a no doubt there will be another fee. I have been taking my dog to this practise since he was a puppy and he is now 10years old and they never used to charge for further consultations if it was for the same ailment. I know this may now be common practise but i hate to think that the once personal care as now become financially driven.

Vets4Pets - Barnsley
Peter Richards

I'm sorry you feel you have cause to complain. We do make charges for the appointments and time spent consulting with the veterinary surgeon, this is the normal practice for veterinary surgeons. Our prices of consultations and repeat consultations are clearly displayed in every veterinary consulting room. We operate a healthcare system which is not funded by charity nor government, but paid for by the clients who use it. As far as we are aware our prices are fair and competitive. Unfortunately I do not have enough detail from your complaint to be able to discuss the individual circumstances with you, however if you can please get in touch with me directly, I can see more clearly if you have a valid reason to dispute the fees.

 

Reviewed by: Jenny and Ian Stewart on 04/02/2015

Overall rating:

5

“Long standing client”

We have been going to Vet4Pets since it opened with Peter and Caroline. We are cat owners and had Jazzy and Lucy then. We had fantastic help from Peter when Jazzy became diabetic. Unfortunately these two cats had to be put to sleep at 12 and 18 and we were treated with sympathy and kindness. We now have Susie and Katy and we would never think of going anywhere else with them.

 

Reviewed by: Miss Hartley on 12/01/2015

Overall rating:

4.8

“Great service”

Having visited the surgery on the 5th jan, then having to return a week later to pick up more medication as my dog was unwell i was very impressed with aimee the receptionist, she was most helpful and efficiant on my return visit. Thanks to everyone there and keep up the good work.

 

Reviewed by: dave on 29/09/2014

Overall rating:

5

“sally.....”

having been with barnsleys vets 4 pets for 14years, never have I had to complain about anything what so ever, they have looked after sally an ski very well my 2 jack russles, until sadly a fortnight ago sally took a turn for the worst, I spoke to peter, who was so kind an careing about the situation and could not make it out, he recommended ZOFIA AND HER ASSISTANT, who both, when arrived at my home were so kind careing and very professional about duin there duty, ZOFIA, was so gental when taking sally, I knew she was in good hands,its been a rough 2 weeks, BUT,happilly I

have sallys ashes back in my home, and we are sort of back to normal. SO PETER AN CARROLINE AND ZOFIA, AND ALL THE VETS AND ALL STAFF PAST AND PRESENT A VERY VERY BIG HEARTED THANKYOU FOR ALL YOU HAVE DONE.....ONCE AGAIN THANKYOU MR D GOUGH, A VERY SATISFIED CUSTOMER....................












 

Reviewed by: Yvone on 19/09/2014

Overall rating:

5

“Thank you ”

We would like to thank Peter for his help with our little westie. His kind words and compassion was a great comfort to us during our very sad time. Thanks to all at vets 4 pets xx

 

Reviewed by: Disappointed on 03/05/2014

Overall rating:

3.2

“Unhappy customer”

I have taken my dog to Vets for Pets since he was a 6 week old pup but I am very unhappy with the practice at the moment. I booked an appointment for his Kennel Cough vaccination and stressed to the young lady on the telephone that he really did not like having this done and that it might take more than 1 person to hold him to administer it. When we turned up for the appointment he got extremely stressed and wouldn't let the vet near him. We tried to muzzle him but he had got too upset and wouldn't let even us near him. The vet said that there was no-one available to help her with so she suggested we took the vaccination home to give to him at home. We also paid for 2 tablets to sedate him which the vet told us would put him out for a good 6 hours so we would be able to give him the vaccination and him just sleep.
As we both work we waited until Saturday to give him the sedation so we could be at home with him. 4 hours after he was still awake. i called the vets to ask for advice and was told someone would call me back. 3 hours later and no calll back I rang again to be told that I could buy a different tranquiliser and try again. I said I was not wiling to keep giving him tranquilisers that didn't work and would not give him another on the same day anyway. I then asked how long the vaccination would last and was told 2 days which were already up so I would have to purchase another vaccination plus more tranquilisers.I feel the vets do not seem happy or capable to administer the treatment we are paying for.Surely the vet should have told us that we needed to give him the vaccination as soon as possible and not to leave it too long before doing so.There was no apology for not calling back when promised. Customer service has definately gone down hill lately here.

My son has also had similar treatment with his dog over the last few months. The vets do not even go near his dog - he is a 2 year old Rottweiler who has gone to the practice since he was 11 weeks old. H ow can a dog feel comfortable with a vet who won't even come into the room with them? Why make appointments with vets who cannot cope a particular breed? He is not a nasty dog but is treated as so from the minute he walks through the door.

We have always been happy with this practice until recently and I am now looking for a new vet who will treat my dog.

I appreciate it is not easy when an animal is scared and reacts badly but vets should surely be trained to deal with this.



Vets4Pets - Barnsley

I'm sorry to hear your complaint, and I understand your frustration, we try to handle dogs based on our assessment of their stress levels and compliance, it's not always easy to administer intra-nasal vaccines to any but the most placid of dogs. However I have dealt with Sam in the past and I believe I can arrange circumstances to minimise his anxiety and stress to allow the administration of the vaccine. You are correct with your assessment of the oral sedatives, they are often unpredictable which is why we prefer injectable sedations for our work when we do procedures like stitch ups etc. Given the understanding in this matter I am happy to arrange a refund of the vaccine and administer it free of charge. Perhaps we can arrange to make the appointment early one morning before the waiting room gets busy? I'm happy that you've been satisfied in the past and I welcome the opportunity to rectify this situation to your satisfaction. If you're willing, please can we arrange for Sam to see me (Peter)?
I'm sorry nobody contacted you, the message that was passed to me was that I was to await your call today, sorry for any misunderstanding.

Peter Richards