Vets4Pets - Redditch

Website: http://www.vets4pets.com/find-a-practice/vets4pets-redditch/
Email: redditch@vets4pets.com
Tel: 01527 520 607

Unit 3, Charlotte Place
14 Studley Road, Lodge Park
Redditch
Worcestershire B98 7LA


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Practice Details

The friendly team at your local Vets4Pets in Redditch are waiting to meet you!

Every Vets4Pets veterinary surgery is equipped with the latest in technology, which means we can offer your pets the personalised care they need.  At Vets4Pets our aim is to treat every pet we see like we would our own, but don’t take our word for it, come along and ask for a practice tour to see for yourself.   

Average Rating

Vets4Pets - Redditch Based on 4 rating(s)s
4.0
Best possible rating: 5
Average rating: 4.0
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Vet Practice Reviews

Reviewed by: sarah on 18/06/2015

Overall rating:

1

“Unprofessional statement- lack of empathy”

Having a young cocker spaniel who was only recently diagnosed with diabetes and is not 5 years old until August is quite traumatic. We have had a difficult 5 years trying to care for him and get the diagnosis and although we have Kennel Club pet Insurance for him , due to taking him to the vets within the 10 day cooling off period because he had an ear problem they excluded skin from his cover! We purchased him at 4 months old from an accredited Kennel club Breeder and since then we have had to care for all his problems.He started by having ear problems ( every days we have to put ear lotion in and every other cleaner).He was diagnosed with a dry eye conditon so each day also needs eye cream.At one Stage he was tested and put on drugs for his thyroid but the vet wasnt sure although now this is due to be re-checked. He also had lab tests and had a day at Willows Hospital in Solihull and seen the ear specialist, eye and the Neurologist due to having sensitivity of the spine.
When I came to vets 4 pets in Redditch I was just looking for Henrys glucose levels to get under control and some tests like his thyroid so could start to rule things out. I didnt feel comfortable after seeing vet Marina Fernandez when we had to wait for nearly an hour due to an emergency( which is fair enough because these things happen but not when you forget to give the dog ear lotion and then the recepitionist says oh she probably wont give you any now it is too late -she wants to go home)!! We eventually got some but not Henrys usual ear lotion.
I moved my dog to a different vets. About 6 weeks later I received a call asking me to fetch the insurance form which I thought had been sent off to the Kennel Club. On Collecting the form I was stunned to see and absolutely disgusted that in the statement it says;Also offered of treating the atopica skin as theres plenty of drugs that can improve Henrys skin9preds/Apoquel/Atopica)but O declined because its not been covered by the insurance company!So Henrys been neglected in that term.
NEWSFLASH; HOW DARE THIS PERSON SAY OUR DOG IS NEGLECTED. DOES SHE NOT UNDERSTAND WHAT THAT TERMINOLOGY OF THE WORDING MEAN? WE HAVE PAID OUT THOUSANDS OF POUNDS IN VETS BILLS FOR HENRY OVER THE LAST 5 YEARS AND HE IS WORTH MILLIONS TO US.WE ALSO PAY £50 A MONTH INSURANCE ASWELL AS HIS ON GOING VETS BILLS BECAUSE HE DOES HAVE DAILY EAR LOTION THAT ISNT COVERED BY INSURANCE.wE ALSO PAY FOR THE EAR CLEANER,SHAMPOO.HENRY IS NOW AT THE VETS ON A 4 WEEK BASIS FOR GLUCOSE CURVE TESTS SO I THINK IF WE WERE NEGLECTING OUR DOG THEN SURELY NONE OF THIS TREATMENT WOULD BE BEING DONE!!!
i WOULD LIKE AN APOLOGY FROM THIS COMPANY FOR THE DISTRESS CAUSED.We did try to clarify the matter with this particular vet but she only changed certain wording and said it was just her opinion.
I DO NOT THINK SHE UNDERSTANDS THE MEANING OF THE WORD NEGLECT AND HOW STRONG A ENGLISH WORD THAT IS TO USE ( BIT OF A DIFFERENCE TO WHAT YOU READ ABOUT IN THE PAPERS WHEN YOU SEE DOGS TIED UP OUTSIDE RAILWAY STATIONS OR LEFT IN HOUSES WITH NO FOOD OR WATER OR NEVER TAKEN TO A VET).

Vets4Pets - Redditch

We are very sorry to hear that you are unhappy with the service you received at our practice recently and would like to assure you that we take all comments most seriously. I would be very keen to discuss the matter with you and would ask that you kindly contact us at the surgery at your earliest convenience to resolve the matter to your satisfaction.

 

Reviewed by: gruff on 30/12/2014

Overall rating:

5

“operation very successful ”

Vet performed a major ligament rebuild on my labrador hind leg. Tricky operation if failed and dog would have had to be destroyed as he was unable to walk. A major success and after lots of love and rehab my lovely boy is back to normal. So great full to the Vet and his skills.

 

Reviewed by: Goldie on 21/10/2014

Overall rating:

5

“The Staff at Vets4Pets Redditch.”

All the staff are kind,polite and most helpful. So very willing to go that extra mile.
My thanks and blessings to you all.







 

Reviewed by: Hay on 23/06/2014

Overall rating:

5

“A very lovely place to bring your pets!”

All lovely people working here and a very nice enviroment for animals.
My cat is 10 months old and we just had her spade here.
She also recieved her vaacinations here and i was very happy with the service we recieved.
We had work on the day of her second injection and so my mum took her down for us. When she got there the vaacinations had not yet been delivered so they offered to look after her until they arrived and call us up once all was done!
When we picked her up she seemed like she's had a lovely day and also brought home a free bag of food with her!