108 London Road
Bedfordshire MK42 0PR
The friendly team at your local Vets4Pets in Bedford are waiting to meet you!
Every Vets4Pets veterinary surgery is equipped with the latest in technology, which means we can offer your pets the personalised care they need. At Vets4Pets our aim is to treat every pet we see like we would our own, but don’t take our word for it, come along and ask for a practice tour to see for yourself.
Reviewed by: Phil on 20/10/2014
Whilst on a recent visit to the vets for pets bedford with my chocolate lab for an ear infection I was charged over £26 for ear drops that are readily available from the internet for £7. Now this is not some cheaper brand but like for like Canaural 15ml. I now am lead to believe i should of obtained a prescription from the vet to have sent for the online medication. I understand the vets will provide a prescription but for a fee !!!!!!!!!!!! Are they in it for the benefit of the animal or to charge wonga style mark up on the drugs.
Thank you for taking the time to write a review for our practice.
I have to admit that the difference in price for the Canaural drops from the internet and our price is more than I would expect as a client or customer. Having investigated our price and the price some internet pharmacies charge, I am surprised and quite honestly confused because their price of approximately £7 is cheaper than the price we pay for Canaural from our wholesalers.
In other words, internet pharmacies sell the drug cheaper than we buy it. I am afraid I cannot explain how this is possible at all, I can only assume that they bulk buy very large amounts of the drugs.
Online pharmacies are not regulated, meaning there are no checks to ensure the products are genuine. The storage and transport conditions never get checked so drugs could potentially even freeze when stored at cold temperatures without anyone being aware.
Our pharmacy conditions are temperature and humidity controlled, ensuring appropriate and safe storage.
Please feel free to ask for a written prescription in the future. We really are trying to provide excellent and affordable treatment for our patients and their owners, but it is impossible for us to sell any products for less than we buy them in.
Reviewed by: shakira on 09/09/2014
I have a dog and could be more pleased with the service vets for pets provide the staff are very friendly and always willing to help in anyway they can.
Reviewed by: sam on 28/08/2014
I have two cats and I couldn't be more pleased with the service I have received from the staff. The staff are friendly,welcoming, and helpful they are knowledgeable about products and services
Reviewed by: Adrian on 21/06/2014
Well decided to give call to Vets4Pets as my 9 year old German Shepherd became a bit ill, it was on Saturday so I was bit worried that may run in to expensive bills but that was not the case, I was offered appointment that afternoon after I expressed my concern about our dog, arrived to clean Clinic and was welcome by Friendly staff, after few minutes chat with the vet and giving her good health check I was advice what would be the best treatment for her, also was advice by other products by Vet that could help in near future but wasn't pressured to spend any unnecessary money.
Very pleased with my visit and if Nicole reading this our dog all ready feeling better.
Thanks to all staff.
Reviewed by: Steve on 27/05/2014
I found this surgery to be self-righteous and stuck-up. They frown and moan if you are a minute late, yet have the cheek to keep you waiting for ages. They act as if they are doing you a favour for which you should be eternally grateful, forgetting that they are one of the most expensive vets in Bedford. I'll be using a vet that cares about my pet more than they care about the money. I'll bet the consultation cost you won't be posting this review. But, word of mouth travels fast.
Thanks for taking the time to leave feedback. I am very sorry that you were disappointed with our service. I take your comments really serious and will definitely investigate what happened there. I just wish you had contacted me first, giving me a chance to put things right for you and your pets.
We always try to create a positive atmosphere for our patients and clients and I am sorry that this did not come across when you visited us recently. I realise that your time is as valuable as ours and apologise for the waiting time you mentioned.
But I must also add, that it does make it extremely hard for us to be on schedule when clients come in late for their appointment. This is one of the reasons we occasionally run behind, as we then have to try and fit everything in. We offer 15 minute appointment slots because we like to take time to assess each case thoroughly and provide the best advice and treatment for animals under our care.
Unfortunately this allocated time is not always sufficient for unexpectedly complicated cases and we are truly grateful to our patient clients who understand this. It is the nature of our business that we get emergencies in between scheduled appointments and occasionally even have to call clients to re-arrange routine appointments in order to minimise waiting times. And if a client is late for their appointment, we always appreciate a quick phone call to enable us to work around this and help us plan our day.
Reviewed by: Hazel.M on 23/04/2014
I've been using Vets 4 Pets Bedford for a few years now and their standard is always very high! The staff are lovely and really listen to your worries or quiries. My cats always get treated with respect and comfort from the vet. I know if they ever need a procedure that they are in good hands and I have nothing to worry about. There not the kind of pratice to do a procedure 'just because' they always have my interests but mostly my cats interests in mind.