The friendly team at your local Vets4Pets in Northampton are waiting to meet you!
Every Vets4Pets veterinary surgery is equipped with the latest in technology, which means we can offer your pets the personalised care they need. At Vets4Pets our aim is to treat every pet we see like we would our own, but don’t take our word for it, come along and ask for a practice tour to see for yourself.
Reviewed by: Emma on 08/05/2015
I took my two rabbits in to be spayed. Upon arrival, they were to be seen to check they were healthy enough for the surgery. Nothing was done, other than one of the bunnies having her sex checked. No physical exam, no listening to their hearts, nothing. I was then told that it was a risky operation and if the bunnies made it through, then to buy some 'fruity baby food' to encourage them to eat! (Recovery food or mashed up nuggets for syringing was never mentioned!) Stupidly, I left my rabbits with them.
I was called at around 12.15 and told they had come through the operation and were now fine. I relaxed at this point. I had to go in for them at 3pm. On arrival, there was a spillage in the entrance doorway, that should and could have quickly been cleaned up, but it was still there when we left. We were called in and told that the bunnies had lost some body temperature since I was called. Did I want to take them home, or leave them and come back? Could someone not have called to let me know?! I wasn't sure that they'd even been that closely monitored and wanted to get them out at this point; when they were brought through, I was appalled! They looked like they'd been dragged through a hedge backwards and as if they had just left theatre. I have never received any animal back into my care in such a state. They were both so flat and verging on unconsciousness.
I was told that they wouldn't 'bother reading the discharge sheet as you know all about that' and that I would get a phone call at 6.30 that night. The phone call never happened. We spent an evening and a sleepless night working with our rabbits to get them to some sense of normality, to a point where they weren't looking at death's door.
No compassion was shown at any point towards the animals, no post op appointment offered. I am disgusted with the whole experience and certainly won't be going back or recommending that anyone else with small furries does!
We are sorry that the client felt unhappy with the care their rabbits received. We neuter a large number of rabbits and are proud of our minimal complication rates.
The veterinary nurses admit all the animals for their operations, so are not qualified to listen to their hearts or check the rabbits are fit for the anaesthetic. The nurses role on admit is to explain the operation, and run through the risks with any anaesthetic procedure. Once admitted the theatre vet will examine each animal before the premedication is given, so both rabbits were examined and health checked by a vet prior to their surgery.
The rabbits are closely monitored by a dedicated kennel nurse whilst recovering, as all animals will lose heat during anaesthetic procedures. Prior to discharge the animals are again checked to be fit to be discharged - one rabbit had a slightly lower temperature than normal, but was judged to be fit for discharge as was bright, hopping around and her other clinical parameters were normal. I disagree that the rabbits were "verging on unconscious" - they were slightly subdued, as is normal for any animal after a surgical procedure. You informed the discharge nurse that you had had many rabbits neutered before, and knew how to do the aftercare, so a detailed discharge was not given as you had made it clear it was not needed. However, a detailed discharge sheet was provided detailing post op care and feeding.
We are sorry that a follow up phone call was missed at 6.30 - if you were concerned for the rabbits we are open 24/7 and could have given advice or re-checked the rabbits at any time free of charge during the night.
We do not routinely perform post op checks on rabbits as we find they get extremely stressed by travelling to the practice. In fact, most owners are relieved they do not have to bring their rabbit back for stitches out or a follow up. A follow up phone call is made the next day, and checks are available seven days a week free of charge if you have any concerns about your rabbits.
We have many satisfied rabbits and small furry clients, and feel we offer a very good, reasonably priced service for all our patients.
Reviewed by: jean on 29/11/2014
I would like to thank all the staff at this vets practise for their very kind understanding after having to put our dear dog Lady to sleep, they were very considerate and patience with us after a very
I would recommend them to friends and family without a doubt.
Reviewed by: miccks on 18/11/2014
took my my lurcher dog yesterday staff where so professional made time and cared for him before vets check up there was nothing they could do to help him so we decidid to say good buy to him all the staff were helpfull and understanding highly recomend this vets practice
Reviewed by: Sharon Witney on 17/11/2014
I have several cats and three dogs, all of whom come to Jenny and her Team in St James, Northampton.
I would never ever go to any other vet! The whole team are friendly towards who ever they come accross. It is very rare for any vet/team to have both skills of liking people and loving animals and realising that owner and pet come as one package. This Practice excels in this!
I have worked in the not too distant past, for 12.5 years in vet practice and I have also been a client of most of the vet practices in my 59 years of pet ownership and I can honestly say that Vets4Pets are the best. Oh! and they don't rip you off either :)
Given them a call, they work 24/7. You will not be let down. I promise.
Reviewed by: naomi on 11/11/2014
I recommend vets4pets in Northampton very fast in everyway as from answering the phones & getting an appointment and my dog getting better. All the staff are very welcoming and all ways smiling.
My dog was really happy as the staff was playful with him.
Thank you for all the team for helping my dog sonny get better.
Reviewed by: joan and lindsay on 20/10/2014
unfortunately toby took poorly and passed away leaving us in shock and devastated. Lisa the vet and Gemma the nurse ,kept us informed all through the procedures ,they were professional, kind ,and showed empathy although we are grieving we thank Lisa and Gemma for the care they gave to toby.
Reviewed by: Paul Westley on 06/07/2014
Our 12 year old Border Collie, Fliss, was having some mobility problems. We saw Sam Allwork and she was very quick to identify the issues. She prescribed treatment which has made our 12 year old Collie lively again; she is even chasing flies!
We came away from the vets knowing we had just experienced very thorough and fantastic service. We have already recommended Vets4Pets Northampton to friends. Sam is very professional,really cares and such a nice person. Thanks.
Reviewed by: kevin on 06/05/2014
just to say thankyou so much for the kindness you showed tonight for tiny. tiny had to be put to sleep. as a family we are gutted but we feel it was the right time for tiny.
Reviewed by: Buster on 21/02/2014
My name is Buster and I am a lhasa apso. My new mum and dad got me when I was already twelve weeks old so to find myself suddenly not only in a new home with new people but also going to new places that smell of loads of new things could have been scary. This lady called my name and my mum brought me into a room with such a friendly lady whose name was "Vet", who gave me lots of fuss. She seemed in no hurry and chatted to my mum and big human sister about my (sometimes naughty but mostly good) behaviour. I liked her straight away and she let me lick her and cuddled me lots before putting yummy treats out. She quickly and quietly poked me with a sharp needle but she was still being so nice and the treats were so lovely that I just had a quick look and then went back to eating. She told me I was lovely and really really good, gave me a few more cuddles and chatted more with my human family. It was so relaxed, my mum says we are going again next week for another jab but none of us are worried. In fact my mum found this site because she is going to try to book me on their puppy play sessions. She was sooo happy with them and I know I don't need to be scared if I ever need to see "Vet"again.