The friendly team at your local Vets4Pets in Rotherham are waiting to meet you!
Every Vets4Pets veterinary surgery is equipped with the latest in technology, which means we can offer your pets the personalised care they need. At Vets4Pets our aim is to treat every pet we see like we would our own, but don’t take our word for it, come along and ask for a practice tour to see for yourself.
Reviewed by: paula on 31/07/2015
I fetched in a hedgehog this morning and the receptionist wasn't very polite and helpful I found the hedgehog after my dog found it in the garden and it. Was bleeding the receptionist just taken it off me and didn't say nothing bout letting us know how it was or nothing. I have just had to phone the vets to see how it was to find the hedgehog had to be put to sleep the staff on the phone Was very supportive n couldn't apologised as much as they could.
Thank you for your feedback Paula.
I appreciate your concern about the way that you feel the situation was handled when you brought in the injured hedgehog in. Let me apologise first and secondly, let me explain the following:
1 - It was unfortunately at a time when we were extremely busy with other cases and just dealing with a road traffic accident out the back, so it may be why it was handled a little quicker than we would have done otherwise.
2 - We do have a protocol set for injured wildlife brought in from members of the public: if a vet or nurse is free at the time, he/she will check the animal, and if the member of the public wants to stay with the animal while checked, that is fine and then following this, the best way forwards for the animal is decided. If a vet or nurse are not free, we ask the receptionist to kindly get the animal from you and explain that as soon as vet/nurse is free, the animal will be checked and either treat it and try to get a sanctuary for recovery, or euthanasia if the injuries are too bad, on welfare grounds, and to get a contact number if you want to be kept updated.
Unfortunately, in this instance, this protocol was not adhered to, as explained above, but we did the best for the hedgehog as it was the only thing to do for him, I am afraid, his head injuries were too severe.
Please be assured that we treat all wildlife animals with the utmost respect and compassion and so we did with the little hedgehog that you brought in then.
My sincere apologies in this instance and thank you so much for giving feedback and for taking the time to do the best you could for this little "fella".
Reviewed by: beck on 20/05/2015
From the reception staff to the vets everyone is very friendly and professional. would not take my digs anywhere else.
Reviewed by: Kayleigh D on 26/09/2014
I have taken all my pets to Vets4Pets Rotherham, they have excellent staff and they are friendly and reliable. My dog Bentley has never been a fan of the vets but with Eric he seems to calm down and relax. Bentley is a little loud in the waiting room but the staff never complain and always try to entertain him. Would recommend to all my friends and family.
Reviewed by: Helen on 25/09/2014
In addition to my last review the value for money, I made an error, (technical mouse issue) they are value for money, as I would pay anything to make my babies better!! The service received at this practice is worth the cost. Thank you so much all at Vets4Pets Rotherham!!
Reviewed by: Helen on 24/09/2014
I recently decided to move vets and was recommended to the Rotherham Vets4Pets by a friend. I cannot express how impressed I have been since registering with this practice. All the Staff are friendly and helpful and have put up with me being a neurotic owner! Eric especially has been fantastic with my Dog Sky and Cat Jasmine. I originally moved for a second opinion on Sky's hips then the Cat decided to be ill, so I have spent a lot of time at the vets recently and they have been very professional and helpful. I would highly recommend this practice and all the staff there.
Reviewed by: Janine on 31/07/2014
I recently rehomed suzie. I knew she hadnt been properly cared for but could not leave her. As soon as I got her home I took her to vets 4 pets. Eric confirmed she needed medication and dental work as well as spaying he and abbie were professional yet friendly and gave great service. A week later suzie had her dental work done and I dealt with jon and sharron. I cannot put into words how friendly and happy they seemed. They both were extreamly helpfull and put me at ease that suzie would be ok. When it was time for suzie to come home they had done a great job with her and I could tell she had been very loved. I cannot put into words how happy I am with this practise and especially the staff.thankyou from the bottom of my heart!