Salisbury Road Business Park
Wiltshire SN9 5PZ
Belmont House Veterinary Surgery has been established in the Pewsey area for 30+ years. We provide veterinary care to all animals through specific dedicated veterinary teams which work with the animal species they are passionate about. The Small Animal team operates from our modern purpose built premises with a large car park for your convenience. We have an Equine team and a dedicated Farm Vet team; both travel throughout the Pewsey Vale, and surrounding areas.
Reviewed by: john on 16/02/2015
I have been registered with this veterinary practice for the last 6 years with excellent service, but i have found of late that the front of house leaves me a little frustrated with the lack of CUSTOMER compassion , and that i have found on a couple of occasions of late feeling rather quite dejected with the attitude of some front of house staff being pedantic and obtuse .
whilst i cannot fault your veterinary staff who are excellent in both manor and politeness i feel that i am considering using a new service for my pets.
this is not a slight on your professionalization which is excellent
your w wernham
Thank you John - we appreciate all feedback; it helps us to investigate opportunities for development especially pertinent when referenced by clients. Following investigation into this most recent visit we now have a much better understanding of the circumstances and content of discussion which perhaps has led to this assessment of our front of house team. We will continue to look at how we communicate and manage the delivery of service to our customers and actively encourage reviews whether positive and negative on all areas of our practice. Our customers and patients are the best marketing resource that we have