Devon PL6 8RP
We are a modern, highly equipped, friendly hospital based practice with Veterinary Centres in Plympton, Plymstock, Lipson & St. Budeaux. We have vets with further qualifications in imaging, cardiology, behaviour therapy, dermatology & surgery. Our nurses run many clinics for your pet. We have a dedicated night and weekend team. We rate preventative healthcare as being extremely important. Our aim is to provide high quality care for our patients and their owners at all times.
Reviewed by: davemo on 05/10/2014
Overall I was happy with the service but in the end it of course comes down to cost, the cost rose so quickly even when there was no treatment happening, I felt that we were exploited because in the end you will/or insurance will pay, so it is playing with emotions and in those situations you are caught off guard.
I would not use you on a regular basis but only for emergencies.
Reserving the right not to publish the review is not exactly helpful overall, as many reviews will never be seen.
We would like to thank you for this review and hope that your pet is making a good recovery. Cost is often a sore subject in veterinary practice, and yes, bills have a habit of mounting up. I can only assume that your pet was hospitalised, in which case the costs would be for the 24 hour care of which we are very proud. However, having a vet and qualified veterinary nurse on the premises looking after in-patients and available to see emergency cases 24 hours, 365 days a year is expensive, and has to be paid for by the users of these services. That level of care for which we are inspected by the RCVS (http://www.rcvs.org.uk) is much higher than most veterinary practices.
We really don't use emotional blackmail on pet owners. Wherever possible we try and give choices with different cost implications for the clients to decide. We are mostly pet owners ourselves and most often when your 'family member' is ill, you want the best possible care for them. Unfortunately, things do go wrong, and sometimes at the worst possible times. One way of being prepared for such eventualities is by having a pet insurance policy in place.
We will do our best to be there for when Davemo next requires us.
Reviewed by: Phil on 26/03/2014
All concerned looked after my dog Storm very well kept me informed all the way through treatment. Have been with them for twenty years plus and will definitely be staying with them for another twenty years.
Reviewed by: Richards on 14/11/2013
Reviewed by: scowlard on 16/09/2013
We are sorry to hear that you are not happy with the service that we provide. We listen to and act on all feedback and so if you would like to get in touch we will see if we can address your concerns. Please speak with Jane our Business Manager on 01752 766882 in the first instance. Thank you.
Reviewed by: Amanda K Plymouth on 07/03/2013
My puppy was injured and I had no where to turn, my vets were closed. I rang the main hospital number and was immediately told to come to Estover where I saw a very competent young vet. She was seen within minutes of the accident and diagnosed correctly. I moved vets to this practice because if you are paying for the service you want the best and in my opinion there is no other practice in the area to beat this one. By the way, the puppy recovered - she is wonderful and my best friend.
Reviewed by: Happy customer on 25/10/2012
I have been attending the Veterinary Hospital at Estover for thirty years with a succession of pets (mainly dogs) and I can honestly say I've never had the slightest problem of any kind there. Over that time we've had the usual routine care, emergencies and, sadly, bereavements, and the Hospital staff have helped us through every one with kindness and professionalism. From the friendly, helpful receptionists through to the nurses and the vets themselves, every member of staff is a gem and if I don't pick out one favourite here it's because that wouldn't be fair on the others.
When I go to a vet I want to believe s/he cares about my dog as much as I do and that I can rely on him or her to give me the best possible advice and treatment. I know that I can trust the vets here completely with the welfare of my much-loved family members and I simply don't know what I would do without them. 24 hour availability too - no getting passed on to a strange practice in the middle of the night!
Reviewed by: Leekezcammia on 12/08/2011
I have been going to St Budeaux Branch for a few years now and every time we have a brilliant service, but I want to say how fantastic Jo Evans the veterinary nurse is at this branch. Jo is a lovely, kind and caring person, who has helped me and my many animals. Jo always has a smile on her face and is very welcoming. Jo helped me out when one of my cats went missing, Jo was also there when I lost 2 of my cats within a week of each other last year. Jo is also so helpful and nothing is a problem for her, esp when I appear wanting all my flea and worming stuff for all my animals. Thank you Jo for all your help and advice