Tel: 020 8393 6049
150 Kingston Road
Surrey KT17 2ET
Reviewed by: Susan Cruwys on 17/03/2014
I have been going to this surgery for over 15 years. Unfortunately I have been a visitor many times with increasing frequency as my cats have got older. I have I always found them friendly and helpful and have always been able to see a vet in an emergency. Unfortunately my most recent visit was due to a very sick Spike who had to be put to sleep. The vet was very understanding and explained everything and kept me updated through out the day. At the end she was supportive and gave me plenty of time with Spike to say good bye. It is great to be able to go to some where you can trust and rely on the people to look after your pets and you.
Reviewed by: Gina Langridge on 13/02/2014
This is such a welcoming vets. We have moved and thought about going to a nearer vets but the staff here are so wonderful we couldn't bear to leave
Reviewed by: J Hudson on 03/01/2014
On first visit i was happy with this surgery, however when i needed to take one of my cats for ongoing treatmewnt for an injury, my feelings changed. We saw 3 different vets for 3 different visits. This meant that vet 2 and 3 were not able to access whether the injury was getting any better. They ended up asking me what i thought! I wrote a letter of complaint but the response was that this was good practise and basically my complaint was not valid. I will not be returning.
I was so sorry to learn of your cat's injury and I sincerely hope that there has been a full recovery now.
Continuity in care is desirable both on account of the ease which the same vet can assess progress in a condition and in the resulting trust that is established with you as a client. This is something that we naturally seek to achieve and almost always succeed in but I am sorry that when you changed the time of the follow-up consultation it was not possible on this occasion due to staff holidays. Being a three-vet practice gives us the advantage of being able to offer appointments over a wider range of hours of the day but due to the 60-odd hours we are open weekly it is not possible to have all vets at work all the time. Having assessed the clinical notes entered by the vets who examined Max I am confident that his care was not compromised as a result of seeing the different individuals: also, asking a client their opinion merely provides background information that might be important and is standard practice. I am pleased to note that you were extended a 50% discount on your last visit as a gesture of goodwill.
Reviewed by: M.Dale on 26/07/2013
All the staff are very caring.
We have taken all of our cats there for many years.
A wonderful surgery.
Reviewed by: Helen Convery on 24/07/2013
This surgery is fantastic. All the staff are friendly, professional and caring. Nothing is ever too much trouble for them. I honestly think my cats like going for their appointments because they get such a fuss made of them.
Reviewed by: Mike Enness on 19/04/2013
Lovely people and great care
Reviewed by: Jenny Coleman on 22/01/2013
My family has been a client of this vet for longer than I care to remember! We have always found them to be kind and efficient and able to help with any problem. Although somewhat pricey! I would recommend them for a super service. We especially like the kind letter or card when we have had to say goodbye to one of our pets. Thank you to all of you.