Goddard Veterinary Group - Wanstead Veterinary Hospital

Website: www.goddardvetgroup.co.uk
Tel: 020 8989 7744

84 New Wanstead
Wanstead
London E11 2SY


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Practice Details

  • Open 24 hours a day, 365 days of the year
  • Accredited under the Royal College of Veterinary Surgeons Practice Standards Scheme
  • Fully equipped with the latest medical and surgical facilities
  • Referral services including Diagnostic Imaging, Neurology, Ophthalmology, Dermatology and Hydrotherapy offered within the group
  • Free pre vaccination consultations and health checks for registered pets at six and nine months of age

Average Rating

Goddard Veterinary Group - Wanstead Veterinary Hospital

84 New Wanstead Wanstead, E11 2SY
020 8989 7744
Based on 18 ratings 4.9
Write a review - click here

Vet Practice Reviews

Reviewed by: Stacey on 11/02/2014

Overall rating:

4.4

“Clinically good, not so good at keeping me informed. ”

I took my puppy in with a suspected abdominal obstruction. She was in for a day and a half for IV fluids and observation and while I was happy with the treatment, despite my repeated phone calls on the second day no one could give me any update on her progress (I had been told to expect surgery). When I arrived early evening to see her I was told that she was fine and could go home, and she had in fact started eating again six hours earlier (and that some one should have called me to tell me that). So, happy with the treatment but not so much with the unnecessary six hours of anguish thinking she would need surgery.

Jeremy Robinson
General Manager

Thank you for your comments and we are glad that you appreciated our high clinical standards. We constantly strive to provide the best care possible for our patients and the pets' needs will always come first. I understand that you will have been very concerned and we are sorry that you were not kept up to date with information as you had expected. I would be happy to investigate further if you would care to contact me directly, and hope that in the meantime your puppy continues to remain well.

 

Reviewed by: Mel on 04/02/2014

Overall rating:

4.8

“Outstanding Professionalism”

I would just like to briefly thank all of the staff at Goddard's vets, Wanstead for their outstanding professionalism and the standard of their care over the Christmas period, 2013. My ferret Hubert Cumberdale managed to lay his paws on something he really ought not to have, most likely a human painkiller. I am aware that the prognosis under these circumstances are really not good but with some top class intervention his little life was saved. Hubert was at the vets for 4 days during which the surgery made sure that I was kept up to date at all times. I was allowed a daily visit where even though it was clear that staff were rushed off their feet they still made time to speak to me and keep me updated. Although you can't put a price on my little Hubert's head, I really appreciated being informed of the running total every step of the way. Once again, I can't even begin to express how grateful I am for all your assistance and have already recommended you via Facebook to a number of different ferret owners.

 

Reviewed by: Philip Herlihy on 04/02/2014

Overall rating:

5

“Professionalism when it counted”

We rushed our beloved Seamus (age 14) to Wanstead Hospital (first visit) when he had a seizure, as a number of chronic health conditions converged on him. Reception and nursing staff responded instantly, whisking him into theatre where a vet (D.V.) was waiting, returning to take details only after he was being seen. After he had been 'stabilised', the vet carefully and sensitively explained our options, helping us understand the seriousness of his situation, and giving us just the right balance between telling us and asking us what was best for him. She then supported him and us impeccably through what needed to be done. Veterinary care doesn't get better than this, and wouldn't need to be.

 

Reviewed by: CLARK on 15/11/2013

Overall rating:

5

“Very sensitive and caring”

Our two Westies have been with Goddards since they were sickly puppies back in 1999. Cookie went to sleep on November 5th. Jessie continues to thrive. Both the administrative and the medical staff could not have been kinder from the moment we arrived until the time we left.
They were sensitive, sympathetic and made a very difficult time that little bit easier. I'm delighted to have the opportunity to thank them all in print.

 

Reviewed by: owner of jones on 15/11/2013

Overall rating:

4.8

“Thank you so much for sorting out my cat”

 

Reviewed by: Peggy Coleman on 06/11/2013

Overall rating:

5

“Couldn”

I have been with Goddard's Wanstead for 5 years. My six cats have always received excellent care. They have excellent staff and facilities and have always gone the extra mile to offer the best treatment possible. I have been there at 10.30pm, 6.30am and a bank holiday for various emergencies and the standard is still faultless. I am very grateful to have this excellent facility so close and only wish they could treat me too. Quite literally life savers.

 

Reviewed by: Donna Lennon on 06/11/2013

Overall rating:

5

“Helpful, professional & caring ”

I have used Goddards for nearly 20 years now, first their Chingford Surgery & Wanstead Hospital since 1998. They've always looked after my cats superbly and were fantastic when my six-month-old kitten, Tigger, got run over and had to have his hip/leg pinned & plated - he's now 14 and a very happy, healthy cat. Thank you, Tom, Dani, Lauren, Lisa & the rest of the Wanstead team for continuing to provide my animals with great care - and for looking after Fred wonderfully when he came in for his neutering & microchipping procedure yesterday.

 

Reviewed by: Delta on 30/10/2013

Overall rating:

5

“brilliant”

I have been with with practise for over 40 years all my 5 dogs have been with them, I would never change. They always have time for me and my dog, very helpful no matter how busy they are, and when things to do go to plan they take as much time as needed with you. Well done Goddards Wanstead.

 

Reviewed by: Yes on 25/10/2013

Overall rating:

5

“Friendly staff and vets”

Although I have written a review for my local vets at thamesmeade I had one of my dogs referred here for quite a big op,the receptionists were friendly and helpful when you arrive and the vets explained what was going to be done very clearly and were friendly and put you at ease as obviously your apprehensive as you have a sick dog and your worried abt them.very pleased with how I was treated there.

 

Reviewed by: Yes on 25/10/2013

Overall rating:

5

“Grind”

 

Reviewed by: Re: Louie foster on 25/10/2013

Overall rating:

5

“Lovely people ”

Lovely staff from the front desk to the vets , but I must say I found that the nurses and ward girls that look after the animals throughout their stay really are wonderfull and have the patients of saints ,!!!!!
I would also like to thank Lisa for making Louie the first ever pet of the day , he is most impressed! .
Finally a big thank you to jasmine who went above and beyond her duties to make Louie's stay at wansted a more enjoyable one . Thank you guys

 

Reviewed by: Delta on 25/10/2013

Overall rating:

5

“Great”

Forty years and 5 dogs later and still with Goddards Wanstead.
I would not go any where else, a brilliant vets nothing is to much trouble for them. My vet Lauren is so understanding with my dog, and my dog has so much trust in her.
Thanks you all

 

Reviewed by: Joanne W on 18/09/2013

Overall rating:

5

“Thank you Goddard Wanstead”

I wanted to start this review by saying thank you to the vet / vet nurse on the night shift on 17/09/2013.

I telephoned first and the answer machine told me to come in if I needed to be seen, which is a good way of doing things. I brought my (heartbreakingly) suddenly deceased cat, along with my other cat for a precautionary check-up, to the surgery quite late at night, and the staff couldn't have been more helpful, considerate and compassionate.

The kind lady (vet or vet nurse) checked over my deceased cat and told me what had happened to her, and gave my other cat a good check up. They took care of disposing of my poor cat, and told me to go home and sort out payment the next day. When I called the next day, the receptionist offered their condolences and took payment over the phone.

I was charged a very reasonable rate, far less than I was expecting for a late night call.

Overall, from my dealings with Goddard, you may pay a higher rate for certain procedures, but what you get for your money is a clean, clinical environment, with a caring and professional service.

 

Reviewed by: Mrs T Smith on 07/04/2013

Overall rating:

5

“Highly recommend”

We would like to thank all the hospital staff at Wanstead especially Tom Flynn for their high level of care and compassion.

Recently our cat Daisy was taken seriously ill and was admitted into the hospital.

The level of care she recieved By Tom was exceptional. He tried everything possible to help Daisy. His experience clearly is of a very high standard and his kindness was such a comfort at a very difficult time for us.

We would also like to thank the very kind member of staff for bringing her cat in to the hospital to donate blood for Daisy. This clearly shows the kindness of the staff at the Wanstead.

Sadly we had to let Daisy pass peacefully but had great comfort knowing that she had been cared for by such lovely people.

 

Reviewed by: Jayne - Maxs Mummy! on 25/03/2013

Overall rating:

5

“Fantastic Vets!”

This vets surgery is a wonderful place. I recently dealt with Lauren the vet at wanstead who treated my lovely Bichon Baby Max who was very ill with a tumour. She did surgery on him to remove the tumour and gave us another 9 months with him before he sadly did eventually die.

The care that Lauren in particular showed Max was spectacular and I know that everything was done to make him comfortable. Im sure that behind the scenes there were many more who cared for him while he had to stay in there. Lauren told me she even went out to buy fresh chicken as he wasnt eating dry food! She treated him as her own. To know that this Wanstead hospital is available and that the vets are so good puts my mind at rest as I have 3 other pets who may need help one day.

I cannot recommend this place highly enough!

 

Reviewed by: P Alabaster on 19/03/2013

Overall rating:

5

“Jak's relieved family!!”

Thank You to everyone at Goddard Wanstead for the excellent care they gave on our recent visits with Jak our Siamese cat. Special thanks to Mary-Ann and Danny and all the nurses who helped with his recovery.
I would highly recommend this Vet practise to anyone.

 

Reviewed by: Frank Forte on 23/07/2012

Overall rating:

5

“Over the years”

It is with deep regret that my Wife and I are withdrawing our custom from Goddard vet group.
The reason is purely a geographical one. We will soon be moving to an area where there is not a Goddard practice.
We have been customers for over 20 years, (on and off) and I would recommend this practice to ANYBODY that has a pet they care for.
Goddards are not the cheapest, but without doubt there is NO BETTER VALUE for money,anywhere.
We had FIVE German Shepherd dogs together at one point. They all lived far longer than is the normal life expectancy for the breed. One was severely hip dysplastic. He lived to be almost 12 years of age and for all of that time, no time or trouble was spared to keep this lovely dog pain and discomfort free. This in itself is an example of the dedication and humane care give to both ourselves and Rubble (The Dog) himself.
Secondly we had TJ, TJ suffered form a Pancreas disorder, which would have ended her life before her time. Under the guidance of Tom Flynn the head vet, we were able to get her medication right and give her a high quality of life free from pain and discomfort, like we did for Rubble.
Needless to say the other 3 had their moments of need too and were served wellsometimes at a moments notice. In an emergency you will never have to wait at Goddards.
As well as being manned with a very competent and highly qualified Vet at all hour of the day and night. Every member of staff from the very hardworking Reception Staff to the vetrinary and Nursing staff, not only cared for our animals, they showed it in every way possible.
Not to forget. The kindness and care you recently showed to Jodi, A Jack a Doodle bitch puppy(Our latest addittion to the Family).
A very big thanks To Danny the vet, Helen and all the Nurses and once again Julie and her much overworked and stressed Receptionists.
I recommentd this practice to ALL pet owners you will not get better ANYWHERE.

 

Reviewed by: Grahame Warby on 02/07/2012

Overall rating:

5

“The Best Service”

Thank you so much for taking care and saving the life of our wonderful cat Charlie. Were it not for your services, Charlie would have not survived his recent terrible medical illness. First class vets, a first class team, and first class services. Superb. Thank you.