Tel: 01256 845 834
Companion Care Vet Surgery
Inside Pets at Home
Hatch Warren Retail Park
Hampshire RG22 4TT
Reviewed by: Mike on 13/09/2015
I visited the vets for an annual vaccination appointment the other morning and after my experience will not be returning again. The 10am appointment began after being called in at 10.25am, it proceeded with NO apology given for the lateness of the appointment and a very bad customer experience due to the continued rudeness and bad attitude from the vet we were seeing. The vet completed the relevant checks required prior to the vaccinations being given, gave the vaccinations, asked me if I wanted the vaccination card signed (surely this is done as a matter of course), I then left extremely angry but of course lets NOT forget I had to PAY my bill on leaving as I am the PAYING CUSTOMER. Although my visit was fit for purpose ie I got what I went for ( as it has been with previous visits I have made ), the customer service was appalling ( the customer service had been better in past visits but I believe that there have been changes to the practice ) and did not instill any confidence that most importantly my dog or myself will be treated in the best possible way on further visits and or with a serious situation. I have decide that I will take my dog back to my original vet which is a 20 minute drive away ( I can currently walk to Companion care, hence the change of vets) and is also slightly more expensive but it is professional and caring which in turn inspires confidence that they will look after my dog and myself well.
We are sorry to hear that you were unhappy with your recent experience at our practice. We would welcome the opportunity to discuss this with you in person and therefore we ask that you contact the practice directly so that we may fully investigate your complaint.
Reviewed by: Dog owner on 11/03/2015
We rushed our 3yo Golden Retriever into the vets in an emergency - he was struggling to breathe. We were seen straight away. Jose and his team dealt with the situation professionally, calmly and efficiently.
We were extremely impressed with the care they provided; they saved our dog's life.
The reception staff were brilliant too - so helpful and friendly. They helped to keep us going in what was a very stressful time. I would not hesitate in recommending this practice.
Reviewed by: Cecilia on 01/08/2014
We have been going to Companion Care in Basingstoke for 7 years and our dogs love the vets there. You can't get better acknowledgment that than
Reviewed by: Alison Gough (Billy) on 14/07/2014
I cant speak highly enough of Jose and his staff. All were extremely helpful and friendly. Billy loves coming back here which to me speaks volumes especially as he has had a couple of operations but still walks in with his tail wagging non stop and eager to see all. After having a few bad experiences with Vets in Portsmouth, i choose to drive all the way to Basingstoke to see Jose and his team as the care is second to none and would recommend without hesitation to any pet owner.