Tel: 0117 979 9200
Companion Care Vet Surgery
Inside Pets at Home
Unit 2 Abbey Wood Retail Pk
Avon BS34 7JL
Reviewed by: Hazel on 20/04/2014
I have had great care from the staff at companion care for cats and rabbits over a span of several years .
Not only are they professional but very caring and compassionate
Buttons my lion head rabbit was often in for a cut and blow dry and she loved being spoilt by everyone !
I know it's late but a big thank you for all the help with dusty and buttons see you soon with the new kitten
Reviewed by: Byron on 26/03/2014
I have already written a review on my first visit to the vet practise concerned,
However having received a letter of apology and a refund of the £40 charge that was in excess of the original quote I would like to now state that all issues have been settled.
I have been advised that the vet with whom we dealt was not following company guide lines, therefore it would not happen to anyone else.
Reviewed by: Nicola on 03/03/2014
I have been with companion care for around five years now. Both my dog and rabbit have received excellent care. My dog especially has been in many occasions and there is a genuine sense of concern when he is being seen and Paul and his team always show him lots of attention and try their best to make him feel comfortable which makes me very happy!
The only thing that can sometimes let the surgery down is the reception. One of the receptionists can come across rude and give the wrong information and also can take her time with rebooking etc. but that isn't major. My main concern is my pets and I know they get 100% care and attention!
Thank you for your very kind comments about our practice. I have taken on board your comments about your experiences at reception. We strive to ensure all clients have the best service we can offer at all points of contact in our surgery. I will endeavour to ensue that our reception team have more training and appraisals in order to strengthen this part of our team.
Reviewed by: Byron on 18/02/2014
writing this review again, and will continue to do so everyday until it appears on this site! I took my dog in for examination by the vet, he needed a few stitches in his side, the vet examined him, I asked what this was going to cost, the vet showed me the screen he had been typing into, he advised me that the cost would be £150, I asked was this the final price including VAT, the vet said yes, thats the final price, when our dog had been stitched the receptionist brought him through and advised me the bill was £190! this was due to extras! vets are really low and will enlarge their charges whenever possible! watch out for it! maybe even get them to print and sign first!
Dear Mr Vokins
I'm sorry about your recent experience at our surgery with regard to the estimate and what you were charged. I am the owner of the practice and this is an issue that is very important to me. I always stay within my estimate or if it's more than agreed would always contact the client to discuss any further costs that were not in the estimate before applying them as it should always be the client's decision about any extra costs. I have one new veterinary surgeon working for me and also have locum veterinary surgeons to cover my holidays and unfortunately sometimes they are not aware of our policy. I was on holiday when you brought your pet in for the treatment. I note you made a complaint on the website but if you had complained to me directly I would have valued the chance to reply to your complaint before you posed, but it is difficult to deal with if I am not made aware of the complaint directly. I have however refunded the extra cost charged to your wife when she came in for the post-op checks. Whilst I totally understand your dissatisfaction with our service, please do not hesitate to contact me if you wish to discuss the issue further.
Reviewed by: AilishDenise on 20/01/2014
I have been using Companion Care Filton for about 8 years. My guinea pigs were in quarintine there when they were babies and made a speedy recover. I have a dog and 4 cats at the moment & I'm at the vets at least once a month for my dogs treatment for a skin disease (which was disgnosed and is managed by Paul) I wouldnt want my pets seeing anyone else as Paul is very thorough when investigating problems. I always get great advice and feel confident leaving my dog in his hands. The reception staff & all the nurses are very friendly and always make sure you are looked after. I recomend Companion Care Filton to all my friends with pets and cannot express how greatful I am for everything they do.