Tel: 02920 232 957
Companion Care Vet Surgery
Inside Pets at Home
Cardiff Bay Retail Park
Glamorgan CF11 3TQ
Reviewed by: liam on 13/04/2014
I have taken Roxy to this vet for the last 4 years (ever since she was 12 weeks old)every visit has been great until today when she was to be given a booster shot and a check up. The vet I seen today was a little heavy handed and my dog gave disapproval for having her head held and her teeth checked in what was I consider a rough manner, during every previous visit she has never hade a problem with this procedure and has never ever reacted this way before. The vet, when Roxy reacted was blaming myself for not informing him that she was liable to react. Well as she never had done on any previous visits, and with different Vets.His over reaction then of holding my dog by the scruff of the neck with her face pushed in to the table top has made me to consider changing where I take my dog in future. Previous visits for 4 years ok today Bad vet! good dog.
We are extremely sorry to hear that your recent visit to us with Roxy, has left you feeling unhappy! Doing a full clinical examination is standard when giving a routine booster. That involves looking at every part of the animal, including her teeth. Every animal acts differently and coming to us can be stressful for the animal. A confident approach from the vet actually prevents animals over reacting to examinations and procedures. The vet doesn't except that he was heavy handed or rough until the dog tried to bite him when looking at her teeth. We have to adhere to strict Health and safety standards when handling animals and PROTECTING staff and owners alike is a PRIORITY. The vet held the dog in a defensive position till he was sure that he was not going to get bitten if he let the dog go. Contrary to what some people think - It is NOT 'part of a Vets job' to get bitten and scrammed by stressed animals. The vet never wanted to make the O feel guilty but he believes it was within his right to ask the owner to warn vets in future to possible approach the dog in a different way to avoid stressing the dog and making it want to bite even if this incident was isolated. The vet remembers that he actually told the client that he does not blame the dog for it`s behavior. The Vets is a stress full place. The vet thinks it harsh to be labelled a bad vet just because he adhered to health and safety standards and tried to communicate to the client how to prevent Roxy getting stressed at the vets and possibly hurting the staff or the owner.