Tel: 01279 770 104
Companion Care Vet Surgery
Inside Pets at Home
St James Retail Park
Essex CM20 2SX
Reviewed by: Cee on 04/09/2014
So my dog done an escape trick today so after calling around I get the details for the dog warden and my dog is there.
I find out that my dog was taken in too pets at home Edinburgh way harlow where he is registered the staff don't do anything other than call the dog warden.
The dog is actually one of there patients and is microchipped too!!!
On calling them to ask why they did not contact me I'm told we did what was best for the animal. I have only been with them 3 months and was horrified the woman on the phone began to lecture me on how to ensure the dog does not get out again well sorry but I have a black lab and he got out of a cat flap which he broke to get out so avoid this vets at all costs staff are rude and don't really care one bit.
We are very happy to take in stray dogs to attempt to reunite them with their owners. However, unless a pets microchip registration information is kept up to date with the national database or indeed given to us upon registration of a pet with us, we would be unable to contact the owner. In these circumstances, transfer of the dog to the local dog warden has the highest chance of a successful reunion, but unfortunately does incur a cost due to the council upon retrieval.
We urge every client registering with us to provide us with their pets microchip number or to have one implanted if this has not been done previously. We also strongly encourage anyone with micro chipped pets to update their national database registration if they move or change phone numbers.
Reviewed by: Maggs on 19/05/2014
I have written a review on a local social media site called "Love Your Doorstep Harlow", to say how good you all are, in particular Garrick (the Vet) who has gone over and above the call of duty researching and investigating the problems my dog is suffering from - even in his own time I suspect - here is what I wrote:-
I have just moved to Harlow and thought I would let you know how impressed I am with Companion Vets 01279 770104 (the vets in the Pets At Home store). I saw a vet called Garrick a couple of times with my dog who has Cushing's Syndrome and he and the nurses are wonderful. They have gone out of their way to help my little Shih Tzu and have discovered another problem she has which my other vet had overlooked. I took her there with an ear and eye infection and they have helped her so much. I was really worried that I wouldn't find a vet as good as my original one, well I have!!
Reviewed by: Karen on 18/04/2014
The team at Harlow have been amazing with our cat Darcy. Garrick the vet kept us well informed when Darcy was an in patient and the nurses looked after him well. Thank you for looking after him so well.
Reviewed by: smokey on 18/04/2014
I needed top take my cat for consultation after she had been poorly for 3 days & I couldn't have had better care for both myself-very anxious!--& my cat.
I would recommend this practice to any animal lover
Reviewed by: Chris on 15/04/2014
Have been a client for some time now and all of my pets recieve the very best of care. The staff are always interested and friendly. They offer me great service. I know I can always talk to them and ask even the silliest questions, they have endless patience. Can't recommend them enough.
Reviewed by: JP on 09/02/2014
Visited the practice a few times in the past few weeks and have always received great service and professional advice. Highly recommended.