Tel: 01603 484150
Companion Care Vet Surgery
Inside Pets at Home Sprowston Retail Park
Norfolk NR7 9AZ
Reviewed by: Christine Fish on 05/05/2016
Your company must have spent thousands on the refurbishment of the store but little thought was given to the floor covering. Dogs are unable to grip on the flooring and this makes them very distressed. On our visit yesterday it was very embarrasing for us and scarry for our retriever. We are having to consider changing our vet as this access is not good.
Thank you for your review and your comments. We are aware that some dogs have battle with the floor type. It is a standard floor type for hospitals and practices in areas that need to be kept hygienic. We are more than happy to offer consultations downstairs (which has the original flooring) or at our side entrance which has direct access to the practice off the pavement. If this would be helpful in future then please let our reception know when you book the appointment and we would be please to help in any way we can.
Reviewed by: JaneMary on 18/03/2016
I am currently bring my little dog Lucy for follow up treatment for a dog attack and the staff have been amazing , consideration for her needs is uppermost in there treatment
Reviewed by: Sally WJ on 24/10/2015
We have been using this practice for many years and have nothing but praise for the caring and professional service we have received. Our cat has a very tricky allergy problem and the vets are always so understanding and thoughtful about how to help with this. When our much loved older cat had to be put to sleep they were so compassionate and kind and when we had trouble with a cat flea collar causing an allergy flare up they acted with understanding, refunding our money fro the collar and helping to defray the cost. Although we now have a long journey to get to the practice from our home near Thetford we have chosen to remain clients here because we have real confidence in Robert, Riaan, James and all the team.
Reviewed by: suewatmore on 08/10/2015
I had to have my border collie put to sleep because he had incurable cancer and had lost all his strength. Icannot express how caring and compassionate all the staff were. Iwas so upset but all the staff were fantastic and so compassionate I would use this practice again when I feel its the right time to have a dog again thankyou for all the years you looked after us
Reviewed by: Tyson on 23/08/2015
I wanted to just say a big big thank you to the vet we saw today who was called James, he was very patient, kind and friendly towards our dog who is very nervous and stresses out at the vets, but James took the time to allow our dog to calm down and he tried many different ways to make our dog feel at ease (which none of the other vets have ever offered before) this is the first time in years that we felt really happy with how our dog was given his yearly injections, honestly can not praise James enough for what he did today, thank you very much, and will hopefully be requesting you again next year
Reviewed by: maggie on 02/05/2015
Really friendly and understanding practice. Explained and was really helful thank you
Reviewed by: Lou Wake on 22/07/2014
After increasing high costs and unexpected expensive add-ons from our former vets; we did some homework and came across yourselves.We visited to ask more questions and took out the pet plan for our dog and both cats because it was such good value for money.The receptionist was great and very helpful,as was the nurse and vet we saw. Very impressed with the service ,the staff, and the health care plan and would recommend other people to investigate it for themselves
Reviewed by: Ryan on 21/07/2014
We registered our dog with companion care vets just after moving into the area.
We took him in for a consultation to make sure he was all ok. The vet recommended that
we get him in for some dental work (3 extractions and a scale and polish). We asked him
a rough price for the work. After a lot of running on he came out with between £400 - £600 this
did not include any after care. We thought it was a bit steep but we knew it had to be done so
we were going to wait a few days until we had been paid and then book him in. Fortunately we
spoke to a few people and they told us they were ripping us off. We are now having this work done
at a different vets in Norwich which is a lot more personal and friendly at the cost of about £175 all in.
I would not recommend this place to anyone as they are extremely over priced and very impersonal.
I am sorry you feel you have had a bad experience with our practice. We always do dental estimates to include a pre-anaesthetic blood sample to check the health of pets before the anaesthetic and include placing animals on a drip as well as these are often long procedures. These are not mandatory and not doing them makes the procedure considerably cheaper, we just feel it is best practice.
Many practices don't do this as a routine or include them in estimates. We also include pain relief and anti-inflammatories post op in the price and will often over estimate costs rather than under estimate them. Dental procedures are difficult to estimate for as often we don't know what work is required until the teeth have been cleaned to reveal whether problems are present or not.
We thus will often estimate for more work than is immediately apparent. We would much rather over estimate then under estimate costs. We are always more than willing to discuss client concerns about costs and are happy to discuss estimates that we have provided when given the opportunity.
I hope this goes some way to explaining the situation and that we apply sound reasoning behind any estimate we make.
Reviewed by: L Cameron on 02/04/2014
I have been using this practice for a couple of years now and have been very impressed with the care extended to my two dogs. I predominantly use Rob for continuity and find his manner exemplary. He will always talk through the problem and try the most cost effective way to get to the cause of my dogs problem.
He keeps me informed about results by contacting me and has a very caring manner with the dog he is treating.
All in all a very good experience my only wish is that they would bring out of hours back in house.
Reviewed by: Deborah Robbie on 12/03/2014
I wouldn't go anywhere else, I have been with this practice for years, after a very awful and despicable service from my previous vets on St.Williams Way Thorpe St.Andrew. After such an appalling service, Companion Care have been amazing. During my time with companion care I have had to have a puppy put to sleep, I can't praise Robert, one of the vets enough, he kept me up to date with everything even during the night. the thoughtfulness behind thier practice and that extra mile goes along way with anyone who dearly loves thier pets. In fact when I eventually found a new puppy I named him after Robert, he was that good.