Tel: 023 9265 0655
Companion Care Vet Surgery
Inside Pets at Home
Burrfields Retail Park
Hampshire PO3 5LZ
Reviewed by: Michelle on 21/08/2015
Thank you companion care for forcing my hand to change vet. You were so unhelpful forced me to look for a different vets. I have an elderly dog who can no longer get in and out of a car. I needed some more flea treatment but they said I had to take my dog into the vets before they gave him anymore. I explained my problem about not being able to get my dog to the vets anymore as he cannot get in the car and they just said there was nothing they could do. Can't believe they can be so unhelpful and uncaring guess they are only interested in the money not actually helping our animals live a more comfortable life. Well so glad this happened now as I have found a lovely vets where they were so helpful, kind and compassionate. Harbour vets in London road North end thoroughly recommend them.
Veterinary surgeons have to follow the Code of Professional Conduct that states that Prescription Only Medicines (POM-V) can only be prescribed for a patient under Veterinary Care. I can only presume that the flea product requested for your elderly dog was a POM-V product so could not be dispensed unless your dog had been seen by us within the last year. I am very sorry but these are guidelines set out by the Royal College of Veterinary Surgeons that we, as Veterinary Surgeons, have to follow regarding prescription medicines.
I must however apologise that you were not offered other non- prescription flea treatments that are freely available to anyone over the counter without having to be seen by the practice within the last year. I am also sorry that you were not offered a home visit, which we do for patients unable to come into the surgery, and offer my sincere apology.
Reviewed by: casey0528 on 06/03/2014
I have used these vets for mant years and cant praise them enough for the compassion and proffessional manner in which they care for and look after your pets and tou when you have to make that final trip to see them with a beloved pet