Tel: 01723 503 144
Companion Care Vet Surgery
Inside Pets at Home
Seamer Road Retail Park
North Humberside YO12 4DH
Reviewed by: Gill Nicholson on 04/11/2014
I just wanted to say a massive thank you to Joao and all the staff at Companion Care in scarborough for the care and compassion shown when we had to make the very difficult decision to have our beloved springer spaniel, Tilly, put to sleep. From the first time Joao met her he treated her as if she was his own. Despite being a timid girl at our previous vets, she used to nuzzle his cheek when she went in to see him. He never forced her to go on the table and would usually end up on his knees on the floor with her. We knew on that last morning what the probable outcome would be as she had been a poorly girl for a long time. Joao saw her as soon as we arrived and gently explained our choices. We knew what we had to do, for Tilly's sake, but it was still so difficult. Joao gave her a sedative so she wasn't frightened and left us to say our private goodbyes. He couldn't have been kinder and we are so pleased that we found a vet who really cared about our precious "baby girl".
Reviewed by: Graham Thirkill on 16/10/2014
Our Pet dog Brynnie was involved in a terrible accident on our farm lane. He needed urgent medical attention to save his life. He was bruised, battered, several cuts and in shock, X-rays and scans showed he had serious internal injuries also. The vets Joao Alves and Sandra Pera who are really lovely friendly people explained everything to us and showed us the x-rays so we knew exactly what the risks were before they performed the operation on Brynnie. It was touch and go as the internal injuries affected his liver, spleen and part of his stomach had passed through a split diaphragm and was pressing against his lung which was filling with fluid. The entire staff at the practice were wonderful and supportive, all the nurses and the reception staff were fantastic in their care for us too. I am happy to say because of the expert care of them all, we still have our wonderful little Brynnie. His scars have almost healed and he his now wagging his twisted little tail again. He has still to wear his cone to stop him getting at his scars but he is fine. Without saying, it was Joao and Sandra's expertise with the help of the marvellous nurses that saved out little Brynnie's life. To all the practice, we are deeply indebted to all of you, thanks a million times. The ongoing care has been just superb, any worries whatsoever we have or had, we go straight back and Joao and Sandra are always there to help and reassure us.
Graham, Jean and Luci Thirkill and the little furries, Brynnie, Winnie and Molly
Reviewed by: David and Christine Hodgkinson on 02/10/2014
We cannot praise Joao and his team enough for the genuine care and attention
shown to us and our little Miniature Schnauzer Pup 'Monty' during his recent ill health and untimely death.
They were all very caring and considerate going beyond their call of duty.
We certainly recommend this vet practice.
Reviewed by: Marie on 23/05/2014
Thank-you for your help and kindness Christmas Eve 2011 for looking after and putting to sleep my lovely dog Benjii (he was just 3 and a half yrs old)after a brief illness. Great compassion and professionalism was shown to both me and my dog and for that I am eternally grateful. I now have 2 other dogs and they are also looked after by the team here.
Reviewed by: louise on 08/05/2014
These vets are amazing, when our dog was attacked they battled in to the night to save him and then for 14 weeks they tended hin, seeing us at the drop of a hat and seeing him every day when I panicked about taking him home. We wouldn't go anywhere else, we feel as if we are part of the family.
Reviewed by: Jojo on 30/03/2014
In January we took our 17/18 year old Border Collie, Molly,to Pets at Home, Companion Care in Scarborough. We had visited several times previously with Molly, our new puppy Poppy and our previous dog, Howard, all have always been treated extremly well.
Molly had been rescued twice before coming to live with us and as a result has always been very nervous of new people and places, Joao spent time allowing her to come to him not rushing her and not insisting on her being lifted onto the table, instead her got on his hands and knees to examine her, we had thought it was time to say good bye to Molly but the great news from Joao was that with steroids we could have more time, maybe a week maybe a few months. Previously Molly had been to see Joao with a lump under her tail and with lumps in the gland area around her throat, on both occassions the vet had recommended no action as all where benign, not causing pain or discomfort and at Mollys age would only cause her more problems. After a massive improvement on the steroids, Joao said we would need to find the balance of the correct maintenance dose so we started to decrease the dose over a few weeks. Molly remained active and healthy even managing to climb stairs unaided, enjoying walks again and eating everything she could find. One morning we came down stairs to find she was not as well so we increased her dose back up to the previous level, after two days and Molly seeming worse and unable to stand, we realised that she was not going to improve and phoned the vets. We where given an appointment quickly (as always) and I wrapped Molly in her favourite blanket and carried her in, once in the surgery Joao looked at her and simply shook his head we all knew the time had come, the process was simply explained to us and options about staying or going, cremation and ashes gently discussed, once all decisions had been made Joao left the room, before returning he knocked on the door to see if I was ok for him to come back, he brought a nurse with him and gently placed a cushion under Mollys head. The nurse told me it was ok to talk to Molly and soon she was asleep. I was told i could stay with her as long as I wanted, asked if I wanted the blanket she was wraped in to go with her and told the ashes would be back in about a week. As I left the recptionist stopped to say how sorry they all where and then a few days later we received a simple card from the staff passing on their condolances. The service and care from everyone at Companion Care, Scarborough has always been excellent but at this sad time they went the extra mile and my husband and I are very grateful for the understanding and sympathy from them, this is the same standard of care received by my father when he took his elderly dog, a large Alsation cross dog that he could not lift so was shown the back entrance and met by staff with a trolley who lifted the dog from the car for him.
Two years previously we had had a very different experience with a local vet having to put Howard to sleep, the vet at that time made no atempt to let Howard get to know him, gave us only basic details of what was happening and after Howard was asleep offered no sympathy only asked for the bill to be paid.
My husband and I will continue to recommend Scarborough Companion care to anyone with any pet as well as taking our pets to them.
We wish them continued success but cannot see how they could fail when giving this level of care.