Proud to be a member of Vetswest.
Reviewed by: alan hughes on 25/03/2014
my wife and I attended the newquay surgery twice today.1/ to drop off our kitten ruby who was going to be speyed and chipped. We were met as usual by the receptionist and nurse who were very friendly and courteous. After the op we were contacted by the nurse by phone who kindly informed us that the op went well and ruby was recovering well.
2/ in the afternoon we again attended to take our dog for his annual booster and to pick up the kitten. When we saw the vethe took time to play with our dog dempsey who is always very nervous.by doing this he quickly gained dempsey's trust and was able to examine him without any trouble. On picking up ruby we were given professional advice on her post op and were impressed by the friendliness of the staff.
we have been with penmellyn vets for a few years now and are always pleased with their professionalism and politeness.
Reviewed by: shannon on 11/08/2013
Penmellyn Veterinary Group is committed to an efficient, effective and courteous service to all our clients. However should we have failed to meet our clients expectations then we are very interested in any form of feed back so to remedy any shortcomings, to learn from mistakes made and to improve our services in the future.
We take every complaint very serious but need to know the details of the specific issue. In this instance could the person who is unhappy with our services please forward a formal complaint containing as much detail as possible to the directors of Penmellyn Veterinary Group Ltd, Station Road, St. Columb Major, Cornwall TR9 6BX.
The complaint then will be fully investigated and the practice will undertake every effort to bring the issue to a satisfactory conclusion.