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Reviewed by: Julian Spooner on 21/05/2014
We were on holiday in Padstow when our 12 year old irish setter Becky, having already been diagnosed as probably suffering from 'untreatable paralysis of the larynx' by our vet in France, where we live, developed increasingly serious breathing difficulties. It turned out to be very much to our advantage that we ended up in this part of the world, because we went to the St Merryn practice, where Anna made a tentative diagnosis based on our history of her condition and immediately recommended that we go to the practice hospital nearby, where she would examine Becky in the car, so as to minimise the stress that Becky always experiences at the vets.
Becky was immediately admitted for an exploratory examination, and a laryngeal tieback operation was performed the same day, which has given Becky a new lease of life.
Particular thanks to Anna, who took every care to befriend Becky before she reached for her stethoscope, so much so that Becky went into the hospital willingly on a day when we thought we may not see her alive again.
PLEASE NOTE I only mark value for money as three stars because I have no idea what to expect to pay for this procedure. However, I can say unequivocally that we were delighted to part with the money we were charged given the result which they have achieved... namely a dog who has rediscovered her zest and enthusiasm for life.
Reviewed by: alan hughes on 25/03/2014
my wife and I attended the newquay surgery twice today.1/ to drop off our kitten ruby who was going to be speyed and chipped. We were met as usual by the receptionist and nurse who were very friendly and courteous. After the op we were contacted by the nurse by phone who kindly informed us that the op went well and ruby was recovering well.
2/ in the afternoon we again attended to take our dog for his annual booster and to pick up the kitten. When we saw the vethe took time to play with our dog dempsey who is always very nervous.by doing this he quickly gained dempsey's trust and was able to examine him without any trouble. On picking up ruby we were given professional advice on her post op and were impressed by the friendliness of the staff.
we have been with penmellyn vets for a few years now and are always pleased with their professionalism and politeness.
Reviewed by: shannon on 11/08/2013
Penmellyn Veterinary Group is committed to an efficient, effective and courteous service to all our clients. However should we have failed to meet our clients expectations then we are very interested in any form of feed back so to remedy any shortcomings, to learn from mistakes made and to improve our services in the future.
We take every complaint very serious but need to know the details of the specific issue. In this instance could the person who is unhappy with our services please forward a formal complaint containing as much detail as possible to the directors of Penmellyn Veterinary Group Ltd, Station Road, St. Columb Major, Cornwall TR9 6BX.
The complaint then will be fully investigated and the practice will undertake every effort to bring the issue to a satisfactory conclusion.