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Reviewed by: shannon on 11/08/2013
Penmellyn Veterinary Group is committed to an efficient, effective and courteous service to all our clients. However should we have failed to meet our clients expectations then we are very interested in any form of feed back so to remedy any shortcomings, to learn from mistakes made and to improve our services in the future.
We take every complaint very serious but need to know the details of the specific issue. In this instance could the person who is unhappy with our services please forward a formal complaint containing as much detail as possible to the directors of Penmellyn Veterinary Group Ltd, Station Road, St. Columb Major, Cornwall TR9 6BX.
The complaint then will be fully investigated and the practice will undertake every effort to bring the issue to a satisfactory conclusion.