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Reviewed by: john on 21/05/2015
My pets are all ways treated with the best of care the staff are very friendly and love animals always get appointments when time suits me the vets and nurses always look after my pets as if they are their
own The best vets in Newquay
Reviewed by: Jessica Skett on 20/05/2015
I was very pleased with the results when I brought my Bulldog Lily in for her spay. They informed me of everything before hand, called me the moment the surgery was over, and gave me an information sheet with everything I needed to know when taking her home. She has healed beautifully and is back out playing with my other two dogs.
Reviewed by: Gary on 20/05/2015
Nothing is ever too much trouble for my vets. I have two dogs both with lifelong complicated conditions and they have been brilliant. They really go out of their way to help me and my pets, there is always a welcoming face at reception and all the staff are really friendly. Would definitely recommend Penmellyn.
Reviewed by: KM on 13/05/2015
Really disappointed and concerned about the varied treatment my beloved little dog received from this vets over the past year. I saw several different vets who all gave me conflicting advice about a bladder stone issue. They also gave me very conflicting advice about what medication was required which I find really worrying. This has been detrimental to my dogs welfare. Plus she has a tiny lump on her neck which I was told to ignore, given her history with mass cell tumors I thought this odd. The lump has now changed dramatically and is now a serious concern. I am really upset and angry about this. Perhaps if she had been given better treatment to start with and I had been offered better advice this would not be happening. Also the older receptionist is very rude will speak one second to you, the next second to someone else, then in the next moment she will answer the phone and forget you are there!! Not good when you are trying to sort things out and have an upset pet with you. Anyway I went back 5/6 times to ask about the lump which I was told repeatedly to ignore - if you care about your pet I suggest finding a practice which genuinely cares about your pet and not just about your money.
I am really so sorry that you feel our service has not been up to the standards you had wished. I have investigated the treatment your dog received over the past year and feel that many of your comments do not reflect the care you and your dog have received.
We first examined the 1mm mass in August 2014 and we advised, and the clinical notes state that the mass should be watched closely for changes or you should have the mass excised. The clinical notes stated that you decided to monitor and watch. We saw you again approximately three months later, again the mass was examined. You advised us that if your dog required surgery, you would prefer to go to a vet based in Birmingham where you had previously had surgery carried out. Our vet contacted the surgery and spoke to them regarding the existing mass, we referred you back to that surgery for the lump to be investigated and potentially removed.
We saw your dog again three months later for a bladder problem, at this time the mass had not been removed by the vets we had referred you to. We then looked into finding the cause of the bladder problem. We suggested a full urine analysis, and that diagnostic imaging (ie ultrasound or x-rays) may be required later. In the following two weeks these tests were performed and bladder stones were found. We gave you treatment to try to dissolve the stones. A month later we re-examined your dog, abdominal palpation suggested that the stones were still present. We advised surgery to have them removed. This was the last time you visited the surgery.
I suggested yesterday by email that we speak on the phone to discuss your concerns, I hope we can make this happen in the next few days.
Kind Regards Philip Harris - Vet Surgeon, and Small Animal Lead Director. Penmellyn Vets.
Reviewed by: Julian Spooner on 21/05/2014
We were on holiday in Padstow when our 12 year old irish setter Becky, having already been diagnosed as probably suffering from 'untreatable paralysis of the larynx' by our vet in France, where we live, developed increasingly serious breathing difficulties. It turned out to be very much to our advantage that we ended up in this part of the world, because we went to the St Merryn practice, where Anna made a tentative diagnosis based on our history of her condition and immediately recommended that we go to the practice hospital nearby, where she would examine Becky in the car, so as to minimise the stress that Becky always experiences at the vets.
Becky was immediately admitted for an exploratory examination, and a laryngeal tieback operation was performed the same day, which has given Becky a new lease of life.
Particular thanks to Anna, who took every care to befriend Becky before she reached for her stethoscope, so much so that Becky went into the hospital willingly on a day when we thought we may not see her alive again.
PLEASE NOTE I only mark value for money as three stars because I have no idea what to expect to pay for this procedure. However, I can say unequivocally that we were delighted to part with the money we were charged given the result which they have achieved... namely a dog who has rediscovered her zest and enthusiasm for life.
Reviewed by: alan hughes on 25/03/2014
my wife and I attended the newquay surgery twice today.1/ to drop off our kitten ruby who was going to be speyed and chipped. We were met as usual by the receptionist and nurse who were very friendly and courteous. After the op we were contacted by the nurse by phone who kindly informed us that the op went well and ruby was recovering well.
2/ in the afternoon we again attended to take our dog for his annual booster and to pick up the kitten. When we saw the vethe took time to play with our dog dempsey who is always very nervous.by doing this he quickly gained dempsey's trust and was able to examine him without any trouble. On picking up ruby we were given professional advice on her post op and were impressed by the friendliness of the staff.
we have been with penmellyn vets for a few years now and are always pleased with their professionalism and politeness.
Reviewed by: shannon on 11/08/2013
Penmellyn Veterinary Group is committed to an efficient, effective and courteous service to all our clients. However should we have failed to meet our clients expectations then we are very interested in any form of feed back so to remedy any shortcomings, to learn from mistakes made and to improve our services in the future.
We take every complaint very serious but need to know the details of the specific issue. In this instance could the person who is unhappy with our services please forward a formal complaint containing as much detail as possible to the directors of Penmellyn Veterinary Group Ltd, Station Road, St. Columb Major, Cornwall TR9 6BX.
The complaint then will be fully investigated and the practice will undertake every effort to bring the issue to a satisfactory conclusion.