Tel: 01527 591764
Companion Care Vet Surgery
Inside Pets at Home
Trafford Retail Park
Worcestershire B98 7AH
Reviewed by: steve ash on 06/07/2014
Took our cat who needed medical attention, as our own surgery was now closed for the weekend. Treatment was given, which was fine, but the practice insisted that the consultation fee would be doubled from £22.50 to £45, as I was not registered with them. I explained that my mother was a registered customer, and had been for many years, spending hundreds, if not thousands of pounds during this time, and could we use her account, but they still insisted that the fee would be double.
The treatment and consultation time was no different, as if I had been a registered customer, and therefore find it difficult to understand their pricing policy.
I wonder, is it the animals welfare at heart here, or a quick way to make a buck or two? If I had not been in a position to afford this unjustified increase, would they have turned us away leaving our cat still in need of medical treatment? I will be contacting head office with my disappointment , and if for any reason you should decide not to publish or post this review, then I may speak to our local newspaper, as customers should have the choice of positive and negative feedback.
Thank you for taking the time to give us a review. We are sorry if our pricing structure was not fully explained to you. We strive to give excellent customer care and service both to our registered clients and to anyone who feel they need us in an emergency. Our surcharge for non registered clients at the weekend or during a bank holiday is £15.00. This is on top of our normal consultation fee of £25.00, and treatment would be charged extra. All veterinary surgeries are required to provide an out of hours service, so, although Mr Ash's regular vet was closed, there should have been an emergency service available to him for his cat.
We did try today to contact the Veterinary Surgery where Mr Ash informed us he was registered for previous history for his cat, but that surgery did not have any registration for them.
If Mr Ash could contact the surgery, Sonia Moretto, the Joint Venture Partner, would be happy to discuss his concerns in detail.
Reviewed by: Ekelly on 02/05/2014
Wonderful vets, very caring
Ours dog Rosie had not been well for a long time
and after many visits to other vets, a friend recommended
Sonia at companion care Redditch, Sonia was fantastic
Very thorough, went through many treatment options
with us and explained everything, Rosie is now a fit and
Very well dog,all thanks to Sonia at companion care.
Reviewed by: Becky on 01/04/2014
I was very happy how the vet treated our kitten treacle. I would recommend anyone to go there