Blacks Veterinary Group Lye Surgery
Website: http://www.blacksvets.co.uk
Tel: 01384 897632
109A Pedmore Road
Lye
Stourbridge
West Midlands DY9 8DG
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Practice Details
We are the practice where Pets Come First
If you want your pet seen the same day, we will always find you an appointment - we want to be there for you when you need us! That's why we have convenient clinics at Lye, Sedgley, Causeway Green and Quinton with access to all the additional facilities of the main Dudley Hospital.
Appointments - Weekday at all our surgeries 8.30am - 7.00pm. Saturday appointments at Dudley Hospital 9.00am - 4.00pm, Causeway Green Oldbury 9.00am - 10.00am, Sedgley 12noon - 1.00pm, Lye 5.30pm - 6.30pm. Sunday appointments are at our Dudley Hospital 11.00am to 12 noon.
24 hour emergency cover is staffed by our own veterinary team of vets and nurses.
Overall Rating
Blacks Veterinary Group Lye Surgery
109A Pedmore Road Lye Stourbridge, DY9 8DG01384 897632
Vet Practice Reviews
5
Date: 08 / 05 / 2013
Reviewed by: Sandie Neal
“A caring Practice”
I too have been a client at Blacks Vets in Lye. I have nothing but praise for the way I and my pets have been treated. I have a dog who has had many health issues. She kept getting terrible skin complaints and Lye, tried many things to help. She was on injections every month for a few years, then Ruth Wickens said there was this new tablet and maybe to try that so that the dog didn't need to keep being injected, it worked and she has never looked back. We then nearly lost her, cos she became really poorly. It turned out that she had hormone related Diabetes. We had her spade and she is great again. Each time she goes in the staff make a fuss of her and she is always happy to see them. While she was in for her ops she was treated like royalty and kindness. I agree with Martin, if you insure your animals then what is the problem. As humans we have prescriptions in the NHS, but if we paid for the medicines they would be alot more expensive. Having an animal is not cheap, but you take on that responsibility when you take them into your home. Lye Practice have always looked for ways to help us with any extra costs. I would recommend the Practice to anyone and would not take my pets anywhere else.
5
Date: 07 / 05 / 2013
Reviewed by: Martin hackett
“Reply to Mr Redwood”
As a long serving client of Blacks Vets in Lye, I feel compelled to comment on the remarks made by Mr Redwood.
Firstly, could I say that we have 3 pets that are catered for by this surgery, the eldest, a black Labrador dog who in his 10 years has had his fair share of treatment.
But every time we have been, and usually to see Ruth Wickens, ( who in my opinion is the best vet I have ever had to treat any of my present or past animals) we have been seen and the animal treated with care and love, as if the animal was their own pet.
On the matter of cost, well if an animal is insured, where is the problem??
I feel that in particular with our dog, we would be well in debt now if it were not for insurance. He has had his fair share of problems with epilepsy and large fatty lumps and under active thyroid just for starters.
Each time Ruth has treated our dog, she has explained everything in full. She has never over charged us but more than that, she has treated our dog with love.
Mr Redwood. I feel that your comments are trivial and that you have under estimated the cost of medical treatment. Similar costs, if not more would be made if you had to pay for your own medical treatment.
I suggest you get some pet insurance. As I can only give praise to Blacks vets on lye.
1
Date: 27 / 04 / 2013
Reviewed by: Bill Redwood
“cost of medicines”
I took my dog to your Lye branch on Friday 26th April 13.My pet has a ear infection your vet gave him an injection and then prescribed him some tablets.When you lady gave me the bill it was £88.00 I said that I was not paying £88.00 for an injection and a few tablets.I was appalled what she said next she offered me a alternative cheaper tablets therefore why are you not giving your customers medicine at affordable prices and not ripping them off.
Your assistant made me very embarrassed in front of other people it was not the fact that I could not afford the tablets I feel the cost was over the top.As you can quess I will not be using your practice anymore and I will be making a formal complete to your governing body.
senior partner
I have spoken to Mr Redwood and apologised if our handling of his complaint at the front desk caused embarrassment, we should have taken him to a private room to deal with the matter. However, he was charged for a veterinary consultation, 2 injections, 2 sets of tablets, and a bottle of ear drops. All the medications are prescription only. The amount also includes £14.80 of VAT. He saw Miss Wickens, the senior vet in Lye and as a certificate holder in medicine, one of the most highly qualified vets in the practice. Mr Redwood is convinced his dog only had one injection, but generally we try to hide the injections from the pet and as a result frequently the owner does not see them either! When Mr Redwood complained about the cost of his visit, the receptionist offered him the opportunity of going back in to see if the vet could find a cheaper way of treating his dog but he said he was in a hurry and could not stay. In these situations our concern is to find a way to give the pet the best treatment possible and we would always try to be flexible. Mr Redwoods complaint is slightly surprising as his dog had very similar treatment, with the same costs, a few months ago without any objection.