Blacks Vets - Lye Surgery

Website: http://www.blacksvets.co.uk
Tel: 01384 897632

109A Pedmore Road
Lye
Stourbridge
West Midlands DY9 8DG


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Practice Details

We are the practice where  Pets Come First

If you want your pet seen the same day, we will always find you an appointment - we want to be there for you when you need us! That's why we have convenient clinics at Lye, Sedgley, Causeway Green and Quinton with access to all the additional facilities of the main Dudley Hospital.

Appointments - Weekday at all our surgeries  8.30am - 7.00pm. Saturday appointments at Dudley Hospital 9.00am - 4.00pm, Causeway Green Oldbury 9.00am - 10.00am, Sedgley 12noon - 1.00pm, Lye 5.30pm - 6.30pm. Sunday appointments are at our Dudley Hospital 11.00am to 12 noon.

24 hour emergency cover is staffed by our own veterinary team of vets and nurses.

Average Rating

Blacks Vets - Lye Surgery

109A Pedmore Road Lye Stourbridge, DY9 8DG
01384 897632
4.9 Based on 39 ratings
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Vet Practice Reviews

Reviewed by: Paul Johnson on 31/07/2014

Overall rating:

5

“Max Johnson”

The treatment and care we receive at Blacks Vets is first class and always gives the best advice regarding my dogs care and well being. Would recommend to family and friends. Thank you.

 

Reviewed by: rosie on 30/07/2014

Overall rating:

5

“very happy”

Very happy and greatful for all the help with Rosie during her treatment.

 

Reviewed by: rjs on 30/07/2014

Overall rating:

4.6

“Blacks Vets”

Brought cat in for jabs - she seems quite happy.

 

Reviewed by: daisy on 29/07/2014

Overall rating:

5

“Blacks Vets”

Started using blacks years ago, always very happy with service provided

 

Reviewed by: rebecca on 29/07/2014

Overall rating:

5

“fantastic”

Staff are extremely friendly and very knowledgeable in their field. Have recommended

 

Reviewed by: natti on 15/07/2014

Overall rating:

4.8

“oscar”

Brilliant with Oscar and his needs and my other dogs

 

Reviewed by: sue hobson on 27/06/2014

Overall rating:

5

“very helpful”

The vets have always been very professional and helpful. Always listening to any concerns I may have regarding my cats

 

Reviewed by: maizey on 29/05/2014

Overall rating:

5

“surgery lye ”

The staff are brilliant and and always get an appointment for me at short notice. All the vets and other staff are very kind. Great service.

 

Reviewed by: Kerry on 16/05/2014

Overall rating:

5

“Excellent Service”

I have moved back to the area from Bristol and I had fantastic vets down there and thought no other vets could be as good. I was so wrong Blacks are fantastic and offer an excellent service. My three dogs all love the staff and they are very professional.

 

Reviewed by: Jane Jones on 13/05/2014

Overall rating:

4.8

“Bailey Jones”

I would like to thank all at Blacks for the continued care of our labrador who has had many problems and has always been well looked after, once again many thanks.

 

Reviewed by: mrs wright with jess and gwen on 28/04/2014

Overall rating:

5

“ jess and gwen weight clinics ”

brill when l lost my first border collie and brill with my two new collies would recomend this vets to everyone who ownes an animal thanks to all at blacks.

 

Reviewed by: mrs wright with jess and gwen on 23/04/2014

Overall rating:

5

“ jess and gwen weight clinics ”

brill when l lost my first border collie and brill with my two new collies would recomend this vets to everyone who ownes an animal thanks to all at blacks.

 

Reviewed by: Debs34 on 17/04/2014

Overall rating:

5

“Freddy”

Freddy was in to have ears sorted out. When I went to pick him up he was obviously very happy and went round all the staff to say goodbye before we left. On our follow up appointment he was very relaxed and couldn't wait to see everyone again. To me that speaks volumes about the care he was given from them all. We are really grateful. Thank you.

 

Reviewed by: benson on 14/04/2014

Overall rating:

5

“very good”

Very good thankyou

 

Reviewed by: bertie on 14/04/2014

Overall rating:

5

“Excellent”

Excellent practice

 

Reviewed by: David Wace on 14/04/2014

Overall rating:

5

“Oll my Rabbit”

excellent service, very helpful

 

Reviewed by: mrs a turner on 11/04/2014

Overall rating:

4.8

“great service”

My dog has been with blacks vets lye for a long time and i have always felt that he was looked after with care and dignity as if he was their own. He loves going to see them and the staff are always helpful and really friendly. I would highly recommend this practice and have nothing but good things to say. Many thanks to all.

 

Reviewed by: Theo on 11/04/2014

Overall rating:

5

“Theo ”

Theo comes quite often and he is always treated well and well looked after by all members of staff. He is on first name terms with everyone, he comes here that often. My previous pets have come here and I would not take them anywhere else.

 

Reviewed by: linda g on 10/04/2014

Overall rating:

4.8

“bertie the diabetic”

I feel very confident about all the staff at blacks in lye, their always friendly and happy to help. And I know my Bertie is 110% safe and loved when he stays at lye for his glucose curves.
I have been a client at blacks for over 20 years.

 

Reviewed by: nibbler on 10/04/2014

Overall rating:

5

“Nibbler”

Every visit I am impressed with helpfulness of staff and friendliness of the staff. Nibbler is well on the way to good recovery. Thanks to medication and care that nibbler has received.

 

Reviewed by: nibbler on 10/04/2014

Overall rating:

5

“Nibbler”

Every visit I am impressed with helpfulness of staff and friendliness of the staff. Nibbler is well on the way to good recovery. Thanks to medication and care that nibbler has received.

 

Reviewed by: sadie on 02/04/2014

Overall rating:

5

“Simoncelli ”

Blacks vets are very helpful and friendly they know how you love your pets and care for them during every visit.

 

Reviewed by: Anthony Merrick on 01/04/2014

Overall rating:

5

“Blacks Vets”

Very friendly service. Freddie, our dog, loves to come. We would definately recommend the practice.

 

Reviewed by: Mr Fisher with Jock on 01/04/2014

Overall rating:

5

“Excellent”

Always friendly and professional, our animals receive the best care here.

 

Reviewed by: Carly Payne on 01/04/2014

Overall rating:

5

“Brilliant vet and lovely staff”

I took my staffie puppy to Black's in Lye when we first had her for her puppy pack and also when she was older to be spayed. They really looked after my dog and genuinely love the animals that they care for. I have also received free dietary advise from them and they are always happy to help. Nothings too much trouble. They are a lovely team there and I would highly recommend them.

 

Reviewed by: Hayley on 11/03/2014

Overall rating:

5

“Amazing care ”

Fabulous service ,extremely friendly helpful and informative

 

Reviewed by: Claire L on 25/02/2014

Overall rating:

5

“Amazing service!! ”

We have a Cavalier King Charles Spaniel who has been blighted with minor health issues since we had him as a puppy. Blacks vets in Lye has always been there for us even if for just advice or for treatment and monitoring. He recently had to have an appointment and the vet Mr O'Flynn who even let us look at the sample obtained under the microscope to show us the problem infection! They are all so thoughtful, so friendly and I know they are always there to provide the highest quality treatment for him. As a family, we take all our animals to Blacks vets and would never choose any where else. Thank you to the whole team!!)

 

Reviewed by: Jan on 25/02/2014

Overall rating:

5

“Best vets ever!”

We have been Blacks Vets clients for over 10 years, and they have supported us and our cats and one dog through the good times as well as the bad. We normally see lovely Ruth at Lye, but our pets have also received hospital care and investigations at Dudley. Blacks give our pets dedicated, professional and loving care, and are compassionate and patient when dealing with both the pets and the humans when difficult decisions have to be made. We have the greatest of trust in Blacks and do not hesitate to say that they are simply the best.

 

Reviewed by: dora on 18/02/2014

Overall rating:

5

“great service”

My dog loves her visits to blacks the vets
They are friendly
Helpful
Professional
I am confident that my dog Dora is in good hands

 

Reviewed by: elaine on 07/02/2014

Overall rating:

5

“Angel”

Blacks vets are absolutely fantastic. Angel my beloved dog as been coming here for the past 11 years since she got run over. They have given fantastic help to both of us. All the staff make us very welcome and give Angel loads of fuss and attention.

 

Reviewed by: andy on 06/02/2014

Overall rating:

5

“practice vets”

The staff are absolute great very friendly and helpful

 

Reviewed by: lisa smith on 04/02/2014

Overall rating:

5

“recommendation”

Excellent service every visit we have, excellent staff. Highly recommended.

 

Reviewed by: miriam on 04/02/2014

Overall rating:

5

“very good”

The service is fantastic and the staff are very friendly

 

Reviewed by: Ollie on 11/01/2014

Overall rating:

5

“Thanks to all.”

We would just like to say a 'BIG THANK YOU' to Ruth and all of the other caring staff who looked after Ollie and us over the past few weeks. Ollie has needed quite a lot of treatment from you after being to close to a moving vehicle. His rear end was badly damaged and he ended up having to have his tail removed. On Friday Ollie was given his discharge, which was a relief to him, as he can now go outside again and us. We have been using 'Blacks' for over 30 years and have always found you all very good and extremely kind to our animals. Thanking you once again.

 

Reviewed by: Samantha on 02/09/2013

Overall rating:

4.8

“Lovely Staff”

I have been using Blacks vets for the last 3 years now and have always found them to be most helpful. The vets and the ladies on the reception desk are always really friendly. If i ring with any queries they are always happy to help. They treat my cats very well.

 

Reviewed by: Vanessa on 03/06/2013

Overall rating:

5

“Highly Recommend”

Tess is my first dog and I was worried about her procedure and spending time at the vets especially as she is a rescue dog. From the moment I got there I was reassured that everything was going to be ok. Everyone was so helpful and explained everything to me. I would definitely recommend Blacks to anyone. Thank you to the whole team.

 

Reviewed by: Sandie Neal on 08/05/2013

Overall rating:

5

“A caring Practice”

I too have been a client at Blacks Vets in Lye. I have nothing but praise for the way I and my pets have been treated. I have a dog who has had many health issues. She kept getting terrible skin complaints and Lye, tried many things to help. She was on injections every month for a few years, then Ruth Wickens said there was this new tablet and maybe to try that so that the dog didn't need to keep being injected, it worked and she has never looked back. We then nearly lost her, cos she became really poorly. It turned out that she had hormone related Diabetes. We had her spade and she is great again. Each time she goes in the staff make a fuss of her and she is always happy to see them. While she was in for her ops she was treated like royalty and kindness. I agree with Martin, if you insure your animals then what is the problem. As humans we have prescriptions in the NHS, but if we paid for the medicines they would be alot more expensive. Having an animal is not cheap, but you take on that responsibility when you take them into your home. Lye Practice have always looked for ways to help us with any extra costs. I would recommend the Practice to anyone and would not take my pets anywhere else.

 

Reviewed by: Martin hackett on 07/05/2013

Overall rating:

5

“Reply to Mr Redwood”

As a long serving client of Blacks Vets in Lye, I feel compelled to comment on the remarks made by Mr Redwood.
Firstly, could I say that we have 3 pets that are catered for by this surgery, the eldest, a black Labrador dog who in his 10 years has had his fair share of treatment.
But every time we have been, and usually to see Ruth Wickens, ( who in my opinion is the best vet I have ever had to treat any of my present or past animals) we have been seen and the animal treated with care and love, as if the animal was their own pet.
On the matter of cost, well if an animal is insured, where is the problem??
I feel that in particular with our dog, we would be well in debt now if it were not for insurance. He has had his fair share of problems with epilepsy and large fatty lumps and under active thyroid just for starters.
Each time Ruth has treated our dog, she has explained everything in full. She has never over charged us but more than that, she has treated our dog with love.
Mr Redwood. I feel that your comments are trivial and that you have under estimated the cost of medical treatment. Similar costs, if not more would be made if you had to pay for your own medical treatment.
I suggest you get some pet insurance. As I can only give praise to Blacks vets on lye.

 

Reviewed by: Bill Redwood on 27/04/2013

Overall rating:

1

“cost of medicines”

I took my dog to your Lye branch on Friday 26th April 13.My pet has a ear infection your vet gave him an injection and then prescribed him some tablets.When you lady gave me the bill it was ã88.00 I said that I was not paying ã88.00 for an injection and a few tablets.I was appalled what she said next she offered me a alternative cheaper tablets therefore why are you not giving your customers medicine at affordable prices and not ripping them off.
Your assistant made me very embarrassed in front of other people it was not the fact that I could not afford the tablets I feel the cost was over the top.As you can quess I will not be using your practice anymore and I will be making a formal complete to your governing body.

Simon Gubbins
senior partner

I have spoken to Mr Redwood and apologised if our handling of his complaint at the front desk caused embarrassment, we should have taken him to a private room to deal with the matter. However, he was charged for a veterinary consultation, 2 injections, 2 sets of tablets, and a bottle of ear drops. All the medications are prescription only. The amount also includes ã14.80 of VAT. He saw Miss Wickens, the senior vet in Lye and as a certificate holder in medicine, one of the most highly qualified vets in the practice. Mr Redwood is convinced his dog only had one injection, but generally we try to hide the injections from the pet and as a result frequently the owner does not see them either! When Mr Redwood complained about the cost of his visit, the receptionist offered him the opportunity of going back in to see if the vet could find a cheaper way of treating his dog but he said he was in a hurry and could not stay. In these situations our concern is to find a way to give the pet the best treatment possible and we would always try to be flexible. Mr Redwoods complaint is slightly surprising as his dog had very similar treatment, with the same costs, a few months ago without any objection.