Blacks Vets - Lye Surgery

Website: http://www.blacksvets.co.uk
Tel: 01384 897632

109A Pedmore Road
Lye
Stourbridge
West Midlands DY9 8DG


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Practice Details

We are the practice where  Pets Come First

If you want your pet seen the same day, we will always find you an appointment - we want to be there for you when you need us! That's why we have convenient clinics at Lye, Sedgley, Causeway Green and Quinton with access to all the additional facilities of the main Dudley Hospital.

Appointments - Weekday at all our surgeries  9.00am - 7.00pm. Saturday appointments at Dudley Hospital 9.00am - 10.00pm and 2.15pm - 4.00pm, Causeway Green Oldbury 9.00am - 10.00am, Sedgley 11am - 12.00pm, Sunday appointments are at our Dudley Hospital 11.00am to 12 noon.

24 hour emergency cover is staffed by our own veterinary team of vets and nurses.

Average Rating

Blacks Vets - Lye Surgery Based on 129 rating(s)s
4.9
Best possible rating: 5
Average rating: 4.9
Write a review - click here

Vet Practice Reviews

Reviewed by: Shadow on 28/07/2015

Overall rating:

5

“Happy with the service!”

Pleased with the service I have received. Great.

 

Reviewed by: jax on 28/07/2015

Overall rating:

4.8

“An overall great vets!”

A great vets overall, professional and so very helpful

 

Reviewed by: Buddy Pugh on 28/07/2015

Overall rating:

5

“really friendly staff”

Really friendly staff, lovely clean practice. Made to feel welcome

 

Reviewed by: sonia on 28/07/2015

Overall rating:

5

“feedback”

 

Reviewed by: Bob on 22/07/2015

Overall rating:

4.8

“Bob”

Bob very I'll when he came in &treated promptly &professionally.

 

Reviewed by: Jos on 21/07/2015

Overall rating:

4.8

“Brilliant vets”

The Lye surgery is fantastic. I would particularly like to thank Liz Jefferson for being so kind, caring and brilliant with pets. She was also very helpful and gave us some cat leaflets to look at! Again, thank you for your brilliant service. From Jos, age 13

 

Reviewed by: kipper on 21/07/2015

Overall rating:

5

“kipper”

Would always recommend the practice as have always been 100% with all aspects,Have been with blacks for many years now and never any complaints,

 

Reviewed by: kirsty on 17/07/2015

Overall rating:

5

“puppy-3years”

Great help & advice from the 1st phone call. Advised on best care plan and insurance for life long health and reassurance. Always a friendly welcome from my local practice in lye stourbridge. Keep up good work.!!

 

Reviewed by: mrs p on 14/07/2015

Overall rating:

4.8

“friendly staff”

We have been using blacks for many years. Our cats, dogs etc have always been well looked after especially by ruth and liz. Staff are helpful and patient and explain everything.

 

Reviewed by: pabby on 14/07/2015

Overall rating:

5

“Pablo ”

Lovely service trustworthy and very gentle with my old cat.

 

Reviewed by: sandie on 06/07/2015

Overall rating:

5

“Brilliant practice ”

been going to blacks at Lye for over 12 years. I have a German Shepard dog and a few cats who have all gone there over the years. My dog has been a regular there. She developed skin allergies from grasses and the lovely vet Ruth helped her by trying different remedies over the years, as she became immune to them. Then a few years ago she again became poorly and it was found that she had hormone diabetes, which flared up when she was in season. Ruth did a lot of research to find out what was the matter and to this day I believe it's because of her and all the staff that work there, that we still have her today. My dog trusts them and so do I. She goes in there and accepts all the treatment that's she needs. It's a lovely practice and so friendly. I would recommend it to everyone and you know your pet will always be in good hands.

 

Reviewed by: Topsy and Belle on 01/07/2015

Overall rating:

4.8

“.”

Friendly vets and staff.

 

Reviewed by: jayne on 01/07/2015

Overall rating:

4.6

“jayne”

Excellent service fast and efficient lovely staff

 

Reviewed by: Billy on 29/06/2015

Overall rating:

5

“Billy Hackett”

Blacks always takes good care of my dog. Ruth knows Billy's history from memory.

 

Reviewed by: charlie on 25/06/2015

Overall rating:

4.8

“great vets”

Have never been to another vets and never will everyone so friendly.

 

Reviewed by: max07737721973 on 25/06/2015

Overall rating:

4.8

“happy patient”

Long standing customers. Always pleased with the care shown to our pets.

 

Reviewed by: lesley on 25/06/2015

Overall rating:

5

“timmy ”

I came into the surgery yesterday, for my timmy to have his booster, kennel cough and his fleas and wormer product. I am always very happy with the service at lye, all the staff know who I am as soon as I come into the surgery, and ruth is brilliant with him. I really like the fact that timmy actually likes to come to the vets as he gets so much attention and fuss by all the girls. I wouldn't go anywhere else.

 

Reviewed by: mr christopher on 25/06/2015

Overall rating:

5

“My little Mrs T”

I came to the lye surgery a few weeks ago to have my little princess Tia put to rest. She has received excellent care over many years from the staff at the lye surgery. Unfortunately, her condition worsened and as she was 18 we decided it would be kinder to let her go. Myself and my wife found the day very hard as you can imagine, but the staff were very supportive and comforting. The vet Heather and the nurse Liz made Tia's final moments so peaceful and we are very grateful for making such a difficult decision so much easier.

 

Reviewed by: mrs whitehouse on 25/06/2015

Overall rating:

5

“herbert and maisy dentals”

I brought maisey and Herbert, my cats into the surgery yesterday as they both needed there teeth cleaning, and they also had to have a few teeth removed. the service I received was excellent and very professionl. I love that they are cat friendly, so I know my cats are looked after extremely well! I would always recommend them to friends and family, I have been coming to blacks for over 25 years! I was also happy with the extra care given to maisey as she is 17 years of age.

 

Reviewed by: mr and mrs jessop on 25/06/2015

Overall rating:

4.8

“molly”

Find all the staff very helpful and professional. I wouldn't go anywhere else. We have been coming here for over 20 years!!!!

 

Reviewed by: cassey on 25/06/2015

Overall rating:

4.8

“cassey”

All staff are fantastic,friendly an very helpfull

 

Reviewed by: sophie on 25/06/2015

Overall rating:

4.8

“great vets”

They have been very good with all our dogs over the years, very polite and treat our pets very respectfully, great vets excellent care provided

 

Reviewed by: denñis on 25/06/2015

Overall rating:

5

“Great”

Enjoyable experience and Dennis always happy to visit.

 

Reviewed by: Lucy on 24/06/2015

Overall rating:

5

“always in safe hands”

I always feel that my dog is in safe hands every time I come to Blacks Vets. The staff are friendly and kind and always make a fuss of my pet. The vets always explain treatment in detail and I always feel like they look after my dog well as she gets so nervous. My family has been using blacks vets since we had our first dog when I was 6 and we wouldn't use anywhere else

 

Reviewed by: Ginger and Charlie on 23/06/2015

Overall rating:

4.8

“Charlie and Ginger”

Miss Wickens is brilliant with our pets.

 

Reviewed by: corran on 23/06/2015

Overall rating:

5

“very satisfied”

Having been to blacks vet in lye I would not take my dog anywhere else

 

Reviewed by: Barney on 22/06/2015

Overall rating:

5

“Barney Barnbrook”

Barney and I are treated with such respect here and he loves to see Ruth!

 

Reviewed by: Indy Haden on 22/06/2015

Overall rating:

5

“Indy the maincoon”

We wouldn't go anywhere else. I trust everybody here with Indy. Like that Lye is cat friendly. Ruth is brilliant.

 

Reviewed by: ollie on 22/06/2015

Overall rating:

5

“ollie”

Excellent service could not wish for better

 

Reviewed by: Zara (German Shepherd) & Sky (Alaskan Malamute) on 09/06/2015

Overall rating:

4.8

“5* Vet Practice”

My Husband and I have taken our dogs to Blacks Vet Group for over 30 years and at all times the vets we have encountered have had the utmost respect for our animals, putting their care as a priority. Of course over this period of time we have had some sad times, when we have lost our beloved dogs, Zen (under the care of Mr. Gubbins) and Kasper (under the care of Mr. Thakral).

The vets were wonderful, kind and supportive and specialists in their field of medicine. Totally empathic for the conditions the dogs had and gave wonderful medical care to them both, at the same time as supporting us and giving in-depth clarifications to clarify their conditions.

Currently, Zara, our German Shepherd, who is now in her tenth year, is undergoing treatment for Furculosis and Cystitis. Ruth and Heather have been wonderful with her. Zara is not to keen on people examining her, but will allow Ruth and Heather to do so. This in part is to do with their approach. They welcoming her first and making her feel safe and comfortable, before examining her.

We fully recommend Blacks Veterinary Group for their expertise and professionalism, and their clear love and understanding of animals.

 

Reviewed by: Sheila on 04/06/2015

Overall rating:

5

“Meg”

Meg was diagnosed with Cushing's disease earlier this year and has some other ongoing problems too. Ruth and Heather are fantastic with her, gentle and caring, devoting time to her. They explained the courses of treatment clearly to us and nothing is too much trouble. All the staff, nursing and reception, are friendly and helpful. We have been going to Black's in Lye since we had our first dog over 25 years ago and would recommend them to anyone.

 

Reviewed by: gizmo on 04/06/2015

Overall rating:

5

“health check”

Gizmo is always happy to come to the vets, and as a pet owner l am always pleased with the care and attention he receives.

 

Reviewed by: Hannah on 03/06/2015

Overall rating:

4.8

“My cat Jazz”

All staff are great! Reception staff give a friendly welcome and the vets and nurses treat my cat fantastically during her regular visits for blood samples making her experience as stress free as possible.

 

Reviewed by: john and lesley on 02/06/2015

Overall rating:

5

“client for 17 years, very happy, most caring staff . best vets ”

I have been coming to blacks in Lye for 17 years now, and i have always been 100% happy with the care and loving attention given to my dogs.

we now have a yorkie who is 9 years of age called timmy, and what can i say.....Ruth is the best vet, and liz the nurse always goes that extra mile, and timmy loves her!!!!

All the nurses, and receptionists know who i am when i come into the surgery, and make a big fuss of timmy.
We come to the surgery regularly as we have joined the practices healthy pet club so we are always up to date with timmys vaccines, flea and wormer treatment, it saves us so much money and we also got a discount when timmy needed some teeth out too!

our last dog had a lot of heart problems and sadly we lost her at 9 years ago, i am so glad i got her insured for all her heart medication, so of course timmy is insured too.

i know if ever i had a problem with my pets, i would always come to Blacks, I have every faith in them, and i know they really care about animals.

 

Reviewed by: Lucy on 02/06/2015

Overall rating:

4

“Lucy Hollies”

Thanks for the help with Lucy

 

Reviewed by: daisyp on 01/06/2015

Overall rating:

4.8

“great vets”

This is the best vets we have been to. All the staff are great and they really care for the animals. Particular thanks to Ruth Sickens (vet) and Liz (head nurse) you are 2 fantastic ladies we can't do without.

 

Reviewed by: Amanda on 01/06/2015

Overall rating:

5

“the only one”

blacks is the only place I'd take my pet

 

Reviewed by: Kate on 31/05/2015

Overall rating:

5

 

Reviewed by: lisa on 29/05/2015

Overall rating:

4.8

“special thanks”

i have been bringing my dogs here for 25years and i always find the care and service fantastic. special thanks to Liz and Ruth.

 

Reviewed by: Mrs Smith on 28/05/2015

Overall rating:

4.8

“very happy”

I am very happy with the service and treatment I have received for both my cat, kikat, and Helga my dog who loves to visit. Reception are always friendly and attentive and the vets are knowledgeable and helpful. The nurses in particular are fantastic. Helga loves liz and laura and always looks forward to her fuss and treat.

 

Reviewed by: lauren on 28/05/2015

Overall rating:

5

“Lye Vets Are The Best”

Best care for all types of pets at the lye surgery, my cat came in for a spay and had the best care, would definetly recommend

 

Reviewed by: Victoria on 28/05/2015

Overall rating:

5

“Lye Vets Are The Best”

I bought Rolo my border collie because of his poorly leg. Liz, Emma and Claire were really understanding before I saw Ruth the vet. Ruth sorted him out and now he is like a puppy again. You wouldn't think he was 13.

I wouldn't go anywhere else.

Thank you Blacks at Lye

 

Reviewed by: angie on 28/05/2015

Overall rating:

5

“excellent servicd”

Excellent service

 

Reviewed by: paula on 28/05/2015

Overall rating:

4.8

“excellent”

Had my two dogs neutered yesterday, the staff explained everything,very friendly and made the experience much easier.thank you.

 

Reviewed by: Emma Merrick on 27/05/2015

Overall rating:

5

“Mobility”

My dog Freddie has always loved coming to Lye - especially to see his 'Auntie Liz' and Ruth. He had an accident falling on his hind leg last year which caused him to have a long standing problem and limp in his knee. As he is so young, we were reluctant to begin with invasive operations and treatment and Liz recommended we try him on the Royal Canin Mobility Support food to help with his joints and it was the best decision we ever made! About 6 weeks after he started on the food we noticed a huge difference. Not only has he not limped for over 6 months, but his fur, teeth and general health have been amazing. Although the food can be expensive, I would never use anything else. The Green lipid muscle in the food has given Freddie new joints!! Liz also looked after our old dog on her weight program and helped him shift over 15kg! I'm sure this gave him those fee precious years with us at the end. We are all so grateful and think Liz is the best vet nurse in the world - and the dogs think so too :-)

 

Reviewed by: mary on 27/05/2015

Overall rating:

5

“blacks in lye is the best vets”

I have 5 cats,2 dogs and 2 rabbits. I have been a client for over 20 years, and I have always had a the best care for my pets at the lye surgery.
the receptionsists always know who I am, and the nurse care is beyond expectations.
I recently lost my beloved german shepard jethro to cancer, and the care and attention I received from whilst he was having his chemotherapy was excellent.
ruth is the best vet, and I always have faith in her 110%
I wouldn't want to go anywhere else. thank you for the care for the past 20 years.

 

Reviewed by: charlotte on 27/05/2015

Overall rating:

4.8

“best vets”

Very helpful and informative. Fantastic

 

Reviewed by: dennis on 26/05/2015

Overall rating:

5

“satisfied”

Very satisfied with the service we get for Dennis every time thank you

 

Reviewed by: lisa smith on 26/05/2015

Overall rating:

5

“excellent service”

Excellent vets. Never go anywhere else.

 

Reviewed by: Katie on 26/05/2015

Overall rating:

5

“Amazing”

I have 4 cats registered at this practice, 2 for more than 10 years. I can't fault the service I receive both from the reception staff to medical staff. They do an absolutely awesome job with my cats. My cats are always very well looked after here. Would recommend this practice.

 

Reviewed by: bailey on 26/05/2015

Overall rating:

5

“bailey chowns”

Very good service by all today. Bailey well looked after.

 

Reviewed by: donna2006 on 23/05/2015

Overall rating:

5

“Ruby”

We visited the surgery on the 22/5/15 for Ruby's weight check with Head Nurse Liz, everyone made a big fuss of Ruby and was very welcoming when we arrived. Connie took us over to the hospital part to weigh Ruby because Ruby doesn't like the ones in the surgery because they move. When we went back into the surgery Ruby had a fuss off some of the nurses before seeing Liz. Liz made a big fuss of Ruby and had a good look at her, checked how she was getting on with her food and walks. I cannot praise the staff at Lye enough for their wonderful welcoming manner always putting pets and owners at ease. Nothing is too much trouble at Blacks in Lye, Liz is not just Head Nurse she's a friend now too. I wouldn't take my pets anywhere else

 

Reviewed by: Emma Hughes on 21/05/2015

Overall rating:

5

“recent visit”

We had a good experience today at lye vets, the head nurse we saw was lovely and friendly and very nice with our 2 cats. The other staff we met were friendly and professional too. Also even thou we were a little bit early for our appointment the head nurse saw us before our time and we did not have to wait long at all. So a lovely visit for us today.

 

Reviewed by: Kirsty on 21/05/2015

Overall rating:

5

“Excellent cat care”

I took my elderly cat to Lye as I know they are a cat friendly clinic and was not dissappointed with the care she was given. Izzie was treated by Heather Chappell with help from Liz and Sarah. I was extremley concerned about bringing Izzie into the surgery as she is 17 years old and I was worried about her becoming stressed, I shouldn't have worried as she was treated with lots of affection and care. I will highly recommend Blacks vets to family and friends.

 

Reviewed by: mrs flavell on 20/05/2015

Overall rating:

5

“the best vets!”

i have been several times over the years with my cat chloe and ellie, and i cant praise blacks vets enough.
i always feel welcomed when i come into the surgery, they always know who i am, and my pets names.

the care towards my cats from everyone here is so re assuring and, the surgery is always very clean and professional
most of all the care and patience with my cats is amazing.
i wouldnt go anywhere else.
thank you for everything.
ruth is lovely and such an amazing vet.

 

Reviewed by: sue on 08/05/2015

Overall rating:

5

“review”

The vets are very helpful and always listen to any concerns I may have

 

Reviewed by: Tia Husband on 07/05/2015

Overall rating:

5

“Tia Husband”

Great service,extremely friendly and helpful. They always take fantastic care of my cats and you can tell that they really love animals!

 

Reviewed by: Ebony & Sophie on 11/04/2015

Overall rating:

5

“Would not go anywhere else”

We love the professional personnel service that we always receive

 

Reviewed by: Donna2006 on 24/03/2015

Overall rating:

5

“Wonderful.”

My puppy went to be neutered yesterday, I was very nervous. The nurse rang us after his operation to tell us how it went and when we went to pick him up, Ruth took us over to the hospital and he was as happy as Larry. I can't thank everyone enough for looking after my boy. I would never take my pets anywhere else

 

Reviewed by: SJR on 20/02/2015

Overall rating:

5

“Thank you.”

After my dog was bitten by another dog he needed stitches under GA. He's a recent rescue, already nervous and not happy around humans or dogs he doesn't know.

The vet, nurses and staff at Blacks Lye were fantastic. They settled him in and won his trust so quickly. After care was fantastic too. Thanks everyone.

 

Reviewed by: Hollie on 17/02/2015

Overall rating:

5

“Hollie”

Hollie has had her problems but we both can say that the standard of care for our Cocker Spaniel has been remarkable. we say a thank you to Ruth Wickens for her kindness and care, we are so grateful.

 

Reviewed by: Sam on 06/02/2015

Overall rating:

5

“superb vets”

I have used blacks vets for 4 years now and have always found all the staff there to be so friendly and helpful. I feel confident knowing my pets are in safe hands there. Would recommended to anyone.

 

Reviewed by: chip and boris on 06/02/2015

Overall rating:

5

“chip and boris”

Always helpful and accommodating. Always puts the welfare of the animal as a priority.

 

Reviewed by: donna2006 on 06/02/2015

Overall rating:

5

“Jett”

Jett, came for his 9 month check, Sarah was very good with him and very helpful. I would always recommend Blacks vets

 

Reviewed by: chip and boris on 06/02/2015

Overall rating:

5

“chip and boris”

Always helpful and accommodating. Always puts the welfare of the animal as a priority.

 

Reviewed by: donna2006 on 05/02/2015

Overall rating:

5

“Jett”

Jett, came for his 9 month check, Sarah was very good with him and very helpful. I would always recommend Blacks vets

 

Reviewed by: lady on 05/02/2015

Overall rating:

5

“teresa”

Would recommend very polite and
Professional . always







 

Reviewed by: Jenny M on 04/02/2015

Overall rating:

4.8

“The kindest vets I”

Some time ago I had to have my beautiful cat Jasper put to sleep due to him being hit by a car and left. Blacks in Lye is the vets I have gone to for the past 7 years so was doubt where I would take him. I was seen straight away on that day. I can honestly say the treatment both my cat and I had was not only thoughtful and considerate but so caring!! I can only thank them for looking after him in his living days and his last. Would highly recommend them to anyone.

 

Reviewed by: derekjtowns on 03/02/2015

Overall rating:

5

“consultations”

Very friendly and always proffesional.

 

Reviewed by: rebecca on 03/02/2015

Overall rating:

5

“excellent friendly service”

Always friendly professional service

 

Reviewed by: sopie walker on 03/02/2015

Overall rating:

4.6

“cat”

Good

 

Reviewed by: ali guest on 02/02/2015

Overall rating:

4.6

“ali guest”

Great vets

 

Reviewed by: lauren on 02/02/2015

Overall rating:

5

“very impressed!!”

Very impressed with the staff and cleanliness!

 

Reviewed by: H Cartwright on 02/02/2015

Overall rating:

5

“Fantastic vets”

Customer service and the handling of my pets has always been fantastic. I would not go anywhere else to have my pets treated.

 

Reviewed by: gill on 30/01/2015

Overall rating:

5

“always assured of great service”

Excellent service and friendly

 

Reviewed by: Andy on 30/01/2015

Overall rating:

5

“excellent”

Very happy with the treatment of my cat. The receptionists are always friendly and welcoming, and the vets and nurses are knowledgeable, helpful and clearly love animals

 

Reviewed by: sarah on 30/01/2015

Overall rating:

5

“sarah”

My 3 legged cat was admitted in December for x-rays as he was limping. He was given 5 star treatment and I'm glad to say hesback to his normal self now.

 

Reviewed by: Holly and Cassie on 30/01/2015

Overall rating:

5

“holly and cassie”

I find that this practice offers the very best you would like to get in care for your animals, and that the staff are very friendly and helpful.

 

Reviewed by: fizz and jessie on 30/01/2015

Overall rating:

5

“jessie and fizz”

Always a warm welcome ,and very helpful staff.

 

Reviewed by: Speedy and Jasper on 30/01/2015

Overall rating:

5

“Speedy and Jasper”

Great service as always

 

Reviewed by: Speedy and Jasper on 30/01/2015

Overall rating:

5

“Speedy and Jasper”

Great service as always

 

Reviewed by: sarah Jane homer on 25/01/2015

Overall rating:

5

“Brilliant vets ”

Brilliant vets with friendly staff.

 

Reviewed by: Bob on 15/01/2015

Overall rating:

4.6

“bobs visit”

All staff really friendly and helpful. Staff care for the animals they see. Would recommend them.

 

Reviewed by: Claire Butler on 15/01/2015

Overall rating:

5

“vets”

Always fantastic,friendly and professional.

 

Reviewed by: Lynda wilson on 12/12/2014

Overall rating:

4.8

“Dougal the Westie!”

Visiting the vets is not high on six year Dougal`s "love to do list"! But he has always been well cared for at Blacks of Lye as was our other Westie Bonnie.
Everyone is most pleasant and helpful and most importantly everyone is very patient with Dougal.
We wouldn't go anywhere else neither would Dougal if he would just admit it !

 

Reviewed by: Rowena Hadley on 01/12/2014

Overall rating:

5

“Wonderful Service”

Just received the most fantastic service from you. Brought my Jack Russell in for a dental and he had to have quite a lot of treatment. All the staff were so friendly and helpful and everything was explained fully. So pleased with the wonderful care he had and the loving attention from Heather. Thank you so much, won't hesitate to recommend.

 

Reviewed by: Sheila on 29/10/2014

Overall rating:

5

“Happy Healthy Pets”

I have been visiting this surgery for many years and have always been happy with the treatment my dogs have received. The staff are extremely friendly and the vets led by Ruth are all very knowledgeable. I have no hesitation in recommending them.

 

Reviewed by: Shelley on 22/10/2014

Overall rating:

5

“Very Happy”

We are really happy with the way Blacks treated our kitten Lola during her spay, they were really friendly and professional when we phoned and collected Lola and gave us great after care advice and she seems to be recovering well! thank you to all who looked after Lola during her stay.

 

Reviewed by: Ted the Airedale on 19/10/2014

Overall rating:

5

“Excellent Service”

The service was excellent, the vets and nurses were professional and caring and Ted made a speedy recovery.

 

Reviewed by: susan windsor on 13/10/2014

Overall rating:

5

“POODLES GEORGE AND HARRY”

Have been a customer for many years, have always had excellent service and advice. At present am a regular visitor with both my dogs and appreciate the way my dogs are looked after. Special thanks to vet Ruth and to Mr Hogan at Dudley who performed surgery on George recently.

 

Reviewed by: sue hobson on 02/10/2014

Overall rating:

5

“Excellent Service”

I have always received excellent service with all my cats and the vets are very helpful with any problems I have

 

Reviewed by: Paul Johnson on 31/07/2014

Overall rating:

5

“Max Johnson”

The treatment and care we receive at Blacks Vets is first class and always gives the best advice regarding my dogs care and well being. Would recommend to family and friends. Thank you.

 

Reviewed by: rosie on 30/07/2014

Overall rating:

5

“very happy”

Very happy and greatful for all the help with Rosie during her treatment.

 

Reviewed by: rjs on 30/07/2014

Overall rating:

4.6

“Blacks Vets”

Brought cat in for jabs - she seems quite happy.

 

Reviewed by: daisy on 29/07/2014

Overall rating:

5

“Blacks Vets”

Started using blacks years ago, always very happy with service provided

 

Reviewed by: rebecca on 29/07/2014

Overall rating:

5

“fantastic”

Staff are extremely friendly and very knowledgeable in their field. Have recommended

 

Reviewed by: natti on 15/07/2014

Overall rating:

4.8

“oscar”

Brilliant with Oscar and his needs and my other dogs

 

Reviewed by: sue hobson on 27/06/2014

Overall rating:

5

“very helpful”

The vets have always been very professional and helpful. Always listening to any concerns I may have regarding my cats

 

Reviewed by: maizey on 29/05/2014

Overall rating:

5

“surgery lye ”

The staff are brilliant and and always get an appointment for me at short notice. All the vets and other staff are very kind. Great service.

 

Reviewed by: Kerry on 16/05/2014

Overall rating:

5

“Excellent Service”

I have moved back to the area from Bristol and I had fantastic vets down there and thought no other vets could be as good. I was so wrong Blacks are fantastic and offer an excellent service. My three dogs all love the staff and they are very professional.

 

Reviewed by: Jane Jones on 13/05/2014

Overall rating:

4.8

“Bailey Jones”

I would like to thank all at Blacks for the continued care of our labrador who has had many problems and has always been well looked after, once again many thanks.

 

Reviewed by: mrs wright with jess and gwen on 28/04/2014

Overall rating:

5

“ jess and gwen weight clinics ”

brill when l lost my first border collie and brill with my two new collies would recomend this vets to everyone who ownes an animal thanks to all at blacks.

 

Reviewed by: mrs wright with jess and gwen on 23/04/2014

Overall rating:

5

“ jess and gwen weight clinics ”

brill when l lost my first border collie and brill with my two new collies would recomend this vets to everyone who ownes an animal thanks to all at blacks.

 

Reviewed by: Debs34 on 17/04/2014

Overall rating:

5

“Freddy”

Freddy was in to have ears sorted out. When I went to pick him up he was obviously very happy and went round all the staff to say goodbye before we left. On our follow up appointment he was very relaxed and couldn't wait to see everyone again. To me that speaks volumes about the care he was given from them all. We are really grateful. Thank you.

 

Reviewed by: benson on 14/04/2014

Overall rating:

5

“very good”

Very good thankyou

 

Reviewed by: bertie on 14/04/2014

Overall rating:

5

“Excellent”

Excellent practice

 

Reviewed by: David Wace on 14/04/2014

Overall rating:

5

“Oll my Rabbit”

excellent service, very helpful

 

Reviewed by: mrs a turner on 11/04/2014

Overall rating:

4.8

“great service”

My dog has been with blacks vets lye for a long time and i have always felt that he was looked after with care and dignity as if he was their own. He loves going to see them and the staff are always helpful and really friendly. I would highly recommend this practice and have nothing but good things to say. Many thanks to all.

 

Reviewed by: Theo on 11/04/2014

Overall rating:

5

“Theo ”

Theo comes quite often and he is always treated well and well looked after by all members of staff. He is on first name terms with everyone, he comes here that often. My previous pets have come here and I would not take them anywhere else.

 

Reviewed by: linda g on 10/04/2014

Overall rating:

4.8

“bertie the diabetic”

I feel very confident about all the staff at blacks in lye, their always friendly and happy to help. And I know my Bertie is 110% safe and loved when he stays at lye for his glucose curves.
I have been a client at blacks for over 20 years.

 

Reviewed by: nibbler on 10/04/2014

Overall rating:

5

“Nibbler”

Every visit I am impressed with helpfulness of staff and friendliness of the staff. Nibbler is well on the way to good recovery. Thanks to medication and care that nibbler has received.

 

Reviewed by: nibbler on 10/04/2014

Overall rating:

5

“Nibbler”

Every visit I am impressed with helpfulness of staff and friendliness of the staff. Nibbler is well on the way to good recovery. Thanks to medication and care that nibbler has received.

 

Reviewed by: sadie on 02/04/2014

Overall rating:

5

“Simoncelli ”

Blacks vets are very helpful and friendly they know how you love your pets and care for them during every visit.

 

Reviewed by: Anthony Merrick on 01/04/2014

Overall rating:

5

“Blacks Vets”

Very friendly service. Freddie, our dog, loves to come. We would definately recommend the practice.

 

Reviewed by: Mr Fisher with Jock on 01/04/2014

Overall rating:

5

“Excellent”

Always friendly and professional, our animals receive the best care here.

 

Reviewed by: Carly Payne on 01/04/2014

Overall rating:

5

“Brilliant vet and lovely staff”

I took my staffie puppy to Black's in Lye when we first had her for her puppy pack and also when she was older to be spayed. They really looked after my dog and genuinely love the animals that they care for. I have also received free dietary advise from them and they are always happy to help. Nothings too much trouble. They are a lovely team there and I would highly recommend them.

 

Reviewed by: Hayley on 11/03/2014

Overall rating:

5

“Amazing care ”

Fabulous service ,extremely friendly helpful and informative

 

Reviewed by: Claire L on 25/02/2014

Overall rating:

5

“Amazing service!! ”

We have a Cavalier King Charles Spaniel who has been blighted with minor health issues since we had him as a puppy. Blacks vets in Lye has always been there for us even if for just advice or for treatment and monitoring. He recently had to have an appointment and the vet Mr O'Flynn who even let us look at the sample obtained under the microscope to show us the problem infection! They are all so thoughtful, so friendly and I know they are always there to provide the highest quality treatment for him. As a family, we take all our animals to Blacks vets and would never choose any where else. Thank you to the whole team!!)

 

Reviewed by: Jan on 25/02/2014

Overall rating:

5

“Best vets ever!”

We have been Blacks Vets clients for over 10 years, and they have supported us and our cats and one dog through the good times as well as the bad. We normally see lovely Ruth at Lye, but our pets have also received hospital care and investigations at Dudley. Blacks give our pets dedicated, professional and loving care, and are compassionate and patient when dealing with both the pets and the humans when difficult decisions have to be made. We have the greatest of trust in Blacks and do not hesitate to say that they are simply the best.

 

Reviewed by: dora on 18/02/2014

Overall rating:

5

“great service”

My dog loves her visits to blacks the vets
They are friendly
Helpful
Professional
I am confident that my dog Dora is in good hands

 

Reviewed by: elaine on 07/02/2014

Overall rating:

5

“Angel”

Blacks vets are absolutely fantastic. Angel my beloved dog as been coming here for the past 11 years since she got run over. They have given fantastic help to both of us. All the staff make us very welcome and give Angel loads of fuss and attention.

 

Reviewed by: andy on 06/02/2014

Overall rating:

5

“practice vets”

The staff are absolute great very friendly and helpful

 

Reviewed by: lisa smith on 04/02/2014

Overall rating:

5

“recommendation”

Excellent service every visit we have, excellent staff. Highly recommended.

 

Reviewed by: miriam on 04/02/2014

Overall rating:

5

“very good”

The service is fantastic and the staff are very friendly

 

Reviewed by: Ollie on 11/01/2014

Overall rating:

5

“Thanks to all.”

We would just like to say a 'BIG THANK YOU' to Ruth and all of the other caring staff who looked after Ollie and us over the past few weeks. Ollie has needed quite a lot of treatment from you after being to close to a moving vehicle. His rear end was badly damaged and he ended up having to have his tail removed. On Friday Ollie was given his discharge, which was a relief to him, as he can now go outside again and us. We have been using 'Blacks' for over 30 years and have always found you all very good and extremely kind to our animals. Thanking you once again.

 

Reviewed by: Samantha on 02/09/2013

Overall rating:

4.8

“Lovely Staff”

I have been using Blacks vets for the last 3 years now and have always found them to be most helpful. The vets and the ladies on the reception desk are always really friendly. If i ring with any queries they are always happy to help. They treat my cats very well.

 

Reviewed by: Vanessa on 03/06/2013

Overall rating:

5

“Highly Recommend”

Tess is my first dog and I was worried about her procedure and spending time at the vets especially as she is a rescue dog. From the moment I got there I was reassured that everything was going to be ok. Everyone was so helpful and explained everything to me. I would definitely recommend Blacks to anyone. Thank you to the whole team.

 

Reviewed by: Martin hackett on 07/05/2013

Overall rating:

5

“Reply to Mr Redwood”

As a long serving client of Blacks Vets in Lye, I feel compelled to comment on the remarks made by Mr Redwood.
Firstly, could I say that we have 3 pets that are catered for by this surgery, the eldest, a black Labrador dog who in his 10 years has had his fair share of treatment.
But every time we have been, and usually to see Ruth Wickens, ( who in my opinion is the best vet I have ever had to treat any of my present or past animals) we have been seen and the animal treated with care and love, as if the animal was their own pet.
On the matter of cost, well if an animal is insured, where is the problem??
I feel that in particular with our dog, we would be well in debt now if it were not for insurance. He has had his fair share of problems with epilepsy and large fatty lumps and under active thyroid just for starters.
Each time Ruth has treated our dog, she has explained everything in full. She has never over charged us but more than that, she has treated our dog with love.
Mr Redwood. I feel that your comments are trivial and that you have under estimated the cost of medical treatment. Similar costs, if not more would be made if you had to pay for your own medical treatment.
I suggest you get some pet insurance. As I can only give praise to Blacks vets on lye.

 

Reviewed by: Bill Redwood on 27/04/2013

Overall rating:

1

“cost of medicines”

I took my dog to your Lye branch on Friday 26th April 13.My pet has a ear infection your vet gave him an injection and then prescribed him some tablets.When you lady gave me the bill it was ã88.00 I said that I was not paying ã88.00 for an injection and a few tablets.I was appalled what she said next she offered me a alternative cheaper tablets therefore why are you not giving your customers medicine at affordable prices and not ripping them off.
Your assistant made me very embarrassed in front of other people it was not the fact that I could not afford the tablets I feel the cost was over the top.As you can quess I will not be using your practice anymore and I will be making a formal complete to your governing body.

Simon Gubbins
senior partner

I have spoken to Mr Redwood and apologised if our handling of his complaint at the front desk caused embarrassment, we should have taken him to a private room to deal with the matter. However, he was charged for a veterinary consultation, 2 injections, 2 sets of tablets, and a bottle of ear drops. All the medications are prescription only. The amount also includes ã14.80 of VAT. He saw Miss Wickens, the senior vet in Lye and as a certificate holder in medicine, one of the most highly qualified vets in the practice. Mr Redwood is convinced his dog only had one injection, but generally we try to hide the injections from the pet and as a result frequently the owner does not see them either! When Mr Redwood complained about the cost of his visit, the receptionist offered him the opportunity of going back in to see if the vet could find a cheaper way of treating his dog but he said he was in a hurry and could not stay. In these situations our concern is to find a way to give the pet the best treatment possible and we would always try to be flexible. Mr Redwoods complaint is slightly surprising as his dog had very similar treatment, with the same costs, a few months ago without any objection.