Tel: 01892 500 050
Companion Care Vet Surgery
Inside Pets at Home
Fountains Retail Park
Royal Tunbridge Wells
Kent TN2 3FB
Reviewed by: A. Cathersides on 04/10/2014
Took my Mini Schnauzer in to be spayed 2 years ago. Apparently, according to the vet, she had a reaction to the anaesthetic, suffered a pulmonary edema and nearly died. At the time we took the vets word for this and ended building up a massive bill for treatment and tests recommended by the vet. As you can imagine, this caused a huge amount of stress, fortunately she made a full recovery. Subsequently, we have found out that the symptoms were exactly those of a lost airway, as allegedly, it is common practice for vets to have the nurse perform the anaesthetic. We had a long battle with the insurers as Companion Care insisted on payment in full, and knowing we were in discussions with the insurance company, kept chasing for payment. Incidentally, she was spayed by another vets using exactly the same process correctly with no issues.
We would like to confirm that Millie received a high standard of treatment at all times from us. She suffered an unexpected complication when anaesthetising her for a routine procedure and we treated her effectively and appropriately for the symptoms displayed at the time.
Millie had an endotracheal tube correctly placed throughout, without which we would not have been able to ventilate her; there was no 'lost airway'.
We are pleased Millie has now successfully had her neutering under anaesthetic, without any problems.
We are a Gold Standard Accredited practice and have routine checks from the Royal College of Veterinary Surgeons to ensure our high standards are maintained.
It is a requirement of our regulator and therefore practice policy that all patients are anaesthetised by a veterinary surgeon.
All anaesthesia carries a risk and we tailor our protocols to our patient's needs to reduce this risk. We use the most up to date anaesthetic drugs and have state of the art anaesthetic and monitoring equipment, each of our patients are treated as if they were our own.
We are sorry that despite our efforts to explain the issues you remain dissatisfied with the treatment we gave Millie.
Reviewed by: sarahb on 27/03/2014
Graeme and his team are amazing, always make time and put my dogs and me at ease, nothing is too big a deal to them