Tel: 023 80842237
Hampshire SO45 3NG
Reviewed by: Keith M on 01/09/2015
We will never bring another dog to Seadown Vets after the devastating experience we had with them. Our one year old dog was admitted for a routine cherry eye procedure and we received a phone call one hour later to say he was dead.
While the cause of our dogs death is unknown, it transpired that he was muzzled without our permission (Seadown have acknowledged in writing that we did not consent to this) and we never would have allowed the procedure to go ahead had we been made aware of this. Our dog was excitable but also nervous and would have been in complete distress with a Baskerville muzzle on his face in our opinion the practice should have phoned us to advise that a muzzle would be necessary in order to proceed however we were not given the opportunity to object to it and never saw our dog again.
In Seadowns Animal Handling Rules policy it states:Information from the owner regarding any vices the dog may have, should be sought on admittance. Owners should muzzle their own animals if they feel it is a necessity. Clear instructions should be written on the admit sheet and kennel regarding the temperament of the dog.
We were never consulted on our dogs temperament when we admitted him and there was no mention of the use of muzzles either vocally or on their consent form. Seadown have stated that they will take this opportunity to review our muzzling policy and the wording of our consent forms, however nothing will bring our dog back and we will be bringing our beloved pets elsewhere in the future.
We are obviously devastated that Mr M's dog died while being given an anaesthetic at our practice, and we are sorry that he is still unhappy despite our private discussions with him in depth, after the event. If Mr M would like to discuss this further we ask that he contacts us at the practice so that we can deal directly with his concerns.