Tel: 020 8981 5535
47 Burdett Road
London E3 4TN
Reviewed by: John Ready on 04/03/2014
We used the Mile end branch for maybe 8 years.
They totally missed the diagnosis on our cat Fleur who lost weight for 2-3 years.
On their advice, we arranged a dental appointment which on the day suddenly more than doubled in price to over £500.
They made a show of re-checking Fleur and insisted this work was necessary. I didnt feel good about this and went to a local vet for a 2nd opinion.
In less than 2 MINUTES the vet diagnosed a serious thyroid issue and racing heart rate, dismissing the dental issue as NON EXISTENT! Noting that our old cats teeth were as good as a 3yr olds.
All he did was look at her eyes, check her heart rate, took barely a minute.
Our cat had been loosing weight for 2-3years, it turned out to be a thyroid condition which has now been treated, shes gaining weight, is much better and on long term medication.
BUT she is now virtually BLIND as a result and we have been advised may have other organ damage as a result
It was more than one vet at Goddards for YEARS -
Couldnt be more sad for our cat.
We did raise this with them, but no apology, or offer to help make amends in any way at all. Cant help but wonder why the dental cost was £500 but the tests to establish the diagnosis were only £50....
It is unfortunate that you seek to blame us for Fleur's condition and choose to ignore the pertinent details offered in my letter.
All work is carefully quoted for in advance and this was the case here.
I have expressed sorrow at what has transpired but cannot apologise when there is no fault to be accepted.
Reviewed by: Lainey on 20/02/2014
I've just changed over for Goddard's as this is a more convenient location for me to take my rabbit and was not disappointed. They are amazing organised, efficient and provide a stellar service.
Emily is great and I can't fault the care and attention my rabbit got from being here
Reviewed by: m.bourel on 05/12/2013
Very helpful on any point.
Reviewed by: jan B on 24/11/2013
have used this and sister practice at wanstead for over 18 years. we have always felt confident of the care and attention paid to our by the wonderful staff at Goddards.
Reviewed by: d.chambers on 18/11/2013
I wouldn't take my pets anywhere else. Always polite, kind and patient.
Reviewed by: S.Rozanski on 15/11/2013
Since Felicity left, there have been a few different vets working here. Now Emily has arrived and seems set and stay and I'm very happy about that. She seems terrific. The nurse team headed by Haley are as fantastic as ever!
Reviewed by: R Manole on 21/10/2013
My dear Tommy just had an dental cleaning and just want to say thank u for everything.Since 2009 my dog is registered here and we are very happy with the service and the staff.
Reviewed by: Josh Chapman on 16/10/2013
Very friendly receptionist and lovely vet. Very thorough and explained everything in a way i could understand! Many thanks :)
Reviewed by: Anouska on 02/10/2013
Saw our cat very quickly at short notice. Many thanks
Reviewed by: Lisa on 29/08/2013
My two French Bulldogs have both been treated here, firstly by Dominique and lastly Briony, both vets are superb. Through, kind and considerate and made both dogs feel at home in the surgery. I was happy to finally get a vet who cared about the animal not just recommending drugs and failing to look into the real cause behind Violet's serious allergy problems, Dominique solved this after a couple of visits. And both Violet and Charley are very fond of Briony, Hailey, Ipek and Charlotte a lovely team!
Reviewed by: G.Casey on 07/08/2013
Very supportive and helpful.
Professional care and attention.
Thanks for all your lovely help for my cats.
Reviewed by: K.Kelleher on 02/08/2013
Goddards in Mile End are always person and pet focused. We actually feel we belong to a big family.
Reviewed by: Andrea on 10/05/2013
I have been going to Goddard for 2/3 years they are friendly and it is clean. The last few times I have been to pick up my dog tables they have not been ready also this time the dosage was wrong on the computer I had to tell them how many tables he has. He had his booster 3 weeks ago he is 12 with a bad heart and his breathing is kept ok with the pills . They gave him a kennel cough vaccination and he has had big problems coughing and sneezing but after 3 weeks it has slow down a bit and with the rain it is getting better. He will never have that again. He is my child this has been very stressful for him and me. Please read and take on board.
Our vet advises that her staff always ask clients what dose they are giving so that we can double check that they are giving the prescribed dose as sometimes clients change the dosage without our advice or knowledge. In this case we were just confirming that the correct dose was being given, which it was.
In relation to the kennel cough vaccination our vet advises that with any vaccination, as with humans, it is possible for a dog or cat to have a reaction, so it may be that in this case there was some irritation after the vaccination; it is a shame for the pet but the long-term benefit is highly important.
The staff do customarily prepare repeat prescriptions ready for collection when some notice is provided.
Reviewed by: VT on 18/04/2013
I wanted to thank all the staff very much for the way they looked after Terry not only in his recent and final illness but also over the five and a half years we have been attending the surgery.
All the staff have always been kind and friendly. I am very grateful for all the expert care, patiently explained and discussed at all times by Felicity, Dominique and Briony during that period.
Reviewed by: DC on 21/03/2013
I have been using the Mile End branch of Goddards for 11 years now. I first took my dog when Scott was the vet. Every vet i've ever seen has been great at explaining things to me when i've been worried about operations or treatment for my dog. Last year my dog had a large lump removed and it was awful afterwards having to have fluid drained off a couple of times a week but Briony was marvellous. Also i've been given the chance to choose what route of treatment to take when sometimes it could have proved to be a lot more expensive. The nurses are really lovely and friendly (especially Haley who i've known for a long time) and they are all very caring of the animals. They always ask how my dog is whenever I go to the surgery to pick up his food. I would always recommend them.
Reviewed by: KET48 on 17/03/2013
I have been using Gooddards at Mile End for many years now and would highly recommend them. I would give them five stars but I do feel that they are a little pricey and therefore only four stars.
When my two cats died I was lucky enough to have the support and help of Hailey and Felicity who was the vet at the time. They gave me the time to say goodbye and couldn't have offered me more support.
I now have two new beautiful cats from Battersea and we have been to see Brioney a couple of times. What I really like is the honest approach and not pushing un-necessary treatment. Both my beautiful boys suffer from cat flu and we have had a few issues over the past few months but both Brioney and Hailey have been there to answer questions, either in person or on the phone.
I trust them both to give me sound and accurate advice.
The surgery is always friendly and would recommend then to anyone.
Reviewed by: Stella on 13/03/2013
I have been a client of Mile End Goddard's clinic for 12 years because my animals have had excellent care for all those years. One of my cats had a chronic condition, another has developed a range of problems in his older age & I've rescued quite a few feral or stray cats over the years. For the last year we've also had a Battersea dog. So I am almost a part of the furniture at the clinic. I couldn't praise vets Felicity (now back in Australia) & Dominique highly enough and Briony is dealing with the difficult task of taking over the reins well. Head nurse Haley is also fantastic - very experienced, knowledgeable, & invariably kind & helpful. Indeed the whole team of nurses has always been great - lovely, kind, friendly and efficient.
Reviewed by: Sam on 10/03/2013
We have been clients of this practice for over 14 years and all of the vets (Scott, Felicity and now Bryony) have been fantastic in the care of our pets - our severely medically compromised cat and now two puppies. The care and consideration that Kitty received gave her a quality and length of life she would not have enjoyed otherwise. Hayley has been there for many years and we have utmost confidence in her care and advice, and I am very impressed by how quickly newer staff members got to know us. The greetings in person or over the phone are always friendly and personal. I would have no hesitation in recommending this practice for the quality of care and friendly efficient service.