Goddard Veterinary Group - Northolt - Mandeville Veterinary Hospital

Website: http://www.goddardvetgroup.co.uk
Tel: 020 8845 5677

15 Mandeville Road
Northolt
Middlesex UB5 5HD


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Practice Details

  • Open 24 hours a day, 365 days of the year
  • Accredited under the Royal College of Veterinary Surgeons Practice Standards Scheme
  • Fully equipped with the latest medical and surgical facilities
  • Referral services including Diagnostic Imaging, Neurology, Ophthalmology, Dermatology and Hydrotherapy offered within the group
  • Free pre vaccination consultations and health checks for registered pets at six and nine months of age

Average Rating

Goddard Veterinary Group - Northolt - Mandeville Veterinary Hospital Based on 43 rating(s)s
4.8
Best possible rating: 5
Average rating: 4.8
Write a review - click here

Vet Practice Reviews

Reviewed by: Wilma Nicolson on 04/11/2014

Overall rating:

5

“Care for the stranger!!”

Cindy-dog and I were recently on holiday in Northolt when Cindy took a real 'funny turn'. We were received with the utmost care and attention and we were/are most grateful to you all - particularly Alonso who was so gentle with Cindy.
While waiting to be seen, different members of staff were observed dealing in different ways both on the telephone and in person with a variety of clients. All were shown the same cheerful respect.
Well done, Goddards Mandeville!

Wilma and Cindy

 

Reviewed by: Linda on 23/10/2014

Overall rating:

4.6

“Kind and friendly”

Our 6 month old Coco(cockapoo) was spayed on Tuesday 21st October. Every one at the Mandeville Surgery was so helpful, kind and friendly. They explained everything when I dropped Coco off and called me when the operation was over to let me know everything went well. they then called me a few hours later to say I could collect Coco and that she was fine. when I went to collect her a lovely nurse told me everything I needed to know about aftercare. I cannot fault the service. today Coco had a quick post op check and again everyone there was lovely. Gentle, kind and explaining everything.
Coco is fit and healthy!

Thank you

 

Reviewed by: Bangers and Mash on 30/09/2014

Overall rating:

4.8

“What a Great Team!”

We are brother and sister cats, both over 15 years old and have been attending your hospital since we were born. Our owner has had three other cats cared for by your team and all have reached really grand old ages because of your care. One of us is diabetic and the other has recently had a stroke, but your obvious concern and care for our welfare has always been outstanding. Our owner is delighted with the professionalism of Allonso who has been looking after us, and your front desk team are all without exception truly outstanding. Nothing is ever too much trouble for them,, and they are always so helpful. We would almost look forward to coming ourselves, but we are never too keen on where Allonso has to place those thermometers . Well done everybody. You are all stars.

 

Reviewed by: Rosaleen on 10/09/2014

Overall rating:

5

“Rosaleen”

Having attended Mandeville Vetinary Practice for over thirty years I have always found all the staff ( both vets and reception staff) extremely professional and caring.
Jeremy has looked after my cats over the last few years and is always ready to answer questions and explain reasons for any treatment that is needed.
I would recommend this practice to any pet owner as they can be assured their pets are in the safest hands.

 

Reviewed by: Rosie and Misty on 01/09/2014

Overall rating:

4.8

“Highly Recommended”

I have been going to this vets for over 14 years and am always really happy with the service we receive. All the staff are kind, caring, helpful and very prfessional. We have just had to have one of our cats put down and they were incredibly sensitive and treated us and our poorly cat with respect and sensitivity. There are probably vets whose charges are a little less but I wouldn't move surgeries as I am very happy coming here.

 

Reviewed by: Kath on 08/08/2014

Overall rating:

4.8

“Mandeville”

The vets keep you in the loop. All staff very friendly and helpful. winston had to say in overnight, staff kept us informed continuously. We will continue using MAndeville clinic as they get to know your pet as if it was there own. Excellent



 

Reviewed by: Linda (Northolt) on 26/07/2014

Overall rating:

5

“Highly Recommended”

I recommend this Veterinary Hospital highly. I have been bringing my cats here for many years whenever they have been unwell and also for their annual health checks. The veterinary staff are superb. I always feel that my cats are well looked after and that I am given good, honest, information. I feel that my cats are given the very best treatment possible. In addition the reception staff are always friendly and helpful.

 

Reviewed by: Anna on 24/07/2014

Overall rating:

5

“Thank you Victoria!”

I was really impressed by vet Victoria at Northolt - she was so gentle with my dog, thorough and knowledgeable. Victoria explained everything very clearly and I would definitely recommend her.
Anna .

 

Reviewed by: Thank you on 20/06/2014

Overall rating:

5

“Thank you”

We have had the most amazing service from Jeremy and his team, thank you very much. Our dog is well on the road to recovery after an operation this week. The Mandeville Hospital offers a fantastic service and we would recommend it without hesitation.

 

Reviewed by: MrsPA on 19/06/2014

Overall rating:

5

“Pug eye operation.”

Our young pug had to have an eye operation, not a major procedure but scary for the devoted owners. All went well, everyone we saw at the clinic was totally professional as well as kind and we would not hesitate to recommend their skill and care.

 

Reviewed by: Jill on 09/06/2014

Overall rating:

5

“Mandeville, Northolt”

I am a novice puppy owner, since January 2014, never having had a dog of my own before and can highly recommend the Mandeville practice. All the staff, vets and receptionists, have been very supportive & informative to a sometimes anxious first-time mum. Reggie insists on popping in every time we pass so he's obviously very satisfied with his experiences when he visits and if he's happy so am I.
My nine year old cat is also registered with the practice and is not quite so sunny natured as Reggie but even so once I manage to get her to the hospital for checks up doesn't seem to find the experience too
bad.
My thanks to you all.

 

Reviewed by: Gill Ornstein on 07/06/2014

Overall rating:

4.8

“My commendation”

We have needed to take one of our cats, Sami, as near emergencies three times and each time from the receptionist answering the initial call to the nurses and vets - (and met Jeremy yesterday for the first time)- we were met with courtesy, kindness, understanding and felt that Sami was in very safe hands in a spotlessly clean surgery.

Thank you.

 

Reviewed by: N Rogers on 05/06/2014

Overall rating:

5

“Great Vererinary”

Absolutely wonderful people great with animals. Jeremy is great with my cats Yogi and Vegas are really comfortable with him, fantastic veterinary I would recommend them to anyone.

N Rogers

 

Reviewed by: nix on 04/06/2014

Overall rating:

5

“My little pet friends.”

A such massive thank-you to Jerri & Keele for the beautiful condolences card that came through my letterbox, ,it made my day.
Also thank-you for all the kindness and care when the time came for my Sooty to be sent to Heaven, I shall be visiting him on Saturday at the CPC Garden Of Remembrance.
Not forgetting Stan from the Eastcote Branch for brilliant care and advice not just for Sooty,but for my other little pet friends.
Goddard Veterinary Group are the Bestest.
Warmest regards to all.
Nicola

 

Reviewed by: nix on 27/05/2014

Overall rating:

5

“My little pet friends. ”

I would never take my little pets anywhere else, ,a such brilliant place. I only trust Goddard Veterinary Group to care for my little ones.

 

Reviewed by: Kyle on 15/05/2014

Overall rating:

5

“Emergency Budgie Run”

Fast service. Little fella was seen almost immediately at 11pm on a Friday night. Fees great value for out of hours consultation with free overnight stay.

Even though nothing turned out to be wrong, staff were fantastic, did not seem to mind, and took great care of him throughout the visit.

I only wanted an emergency examination, however I have found my new favourite London Vet group! :)

 

Reviewed by: Graeme and Neil on 06/05/2014

Overall rating:

4.2

“Above and Beyond”

Both our dogs have had heart problems. Dylan was almost 14 when his health deteriorated to a level where it was critical and Goddards were so helpful. Lizzie (our second dog) is unwell now (only 3 weeks after Dylan left us) and they have been amazing (We even had one vet call us to discuss her health then on the other line a second vet called as well) They have been monitoring her health regularly and have been great. It's also a comfort to know that Goddards have taken control of the out of hours emergency care. I couldn't recommend them highly enough

 

Reviewed by: Lesley Winograd on 24/03/2014

Overall rating:

5

“The resources of a large organisation with a personal touch”

I have used this practice for 17 years, and when Goddards took it over from a private practice there was no discernible change in their personal approach or professionalism. When my cat was taken ill last year I was confident that he was receiving the best treatment with full hospital facilities and up-to-date diagnostic technology. He has since fully recovered, and with regular health checks he is living a full life at almost 18 years old. The ladies at reception are kind, friendly, knowledgeable and efficient. Recommended without reservation.

 

Reviewed by: Carolyn on 23/03/2014

Overall rating:

5

“Thank you !”

We could not recommend this practice highly enough as I'm sure anyone with a family pet knows taking your dog to the vet when you and him are very distressed is not pleasant - however from our first phone conversation to our dog being discharged today the staff at Mandeville could not have been more supportive and professional. Encouraging us to visit and spend time in the garden with our dog to make him feel more comfortable was greatly appreciated. Our dog's vet nurse Natalie could not have shown more care for him and patience with us explaining every step of the way to us. All the staff were incredible friendly to humans and animals alike. We would like to thank you for making such a stressful time bearable.

 

Reviewed by: Ann-marie on 22/03/2014

Overall rating:

5

“Mandeville - Northolt”

Two of my cats have been well taken care of at this veterinary hospital. All the staff there are friendly & they really do care about your pets. I would highly recommend this vets to anyone who is looking for a good veterinary hospital. Many Thanks

 

Reviewed by: Ian S on 21/03/2014

Overall rating:

5

“Thomas ”

On my arrival at the Mandeville Hospital, I was impressed with friendly atmosphere and the helpful receptionist. The Vet arrived and took us into the surgery, where he explained in detail procedure for the operation on Thomas.I was then asked to leave Thomas and the Vet told me he would telephone me on the completion of the operation. He informed me that all had gone to plan and Thomas was in the recovery room and I could collect him after 3:30 pm.

I was given a complete and informative debriefing by the Nurse, which I found very helpful, when I collected Thomas.

I have no hesitation in recommending the Mandeville Hospital to anyone considering this Hospital.

 

Reviewed by: Sara Lovett on 14/03/2014

Overall rating:

5

“If your pet needs a vet - this is a Practice you can trust with their care ”

I have been with the Mandeville Practice at Northolt since around 1997 and can honestly say that I would never take my little ones (that�s cats to everyone else)anywhere other than here.

The reception staff really are lovely - friendly, very kind and helpful. They are exactly what you need as the first face of the practice.

All of the vets are professional and absolutely wonderful but I cannot speak highly enough of Alonso, who l take all my cats to when they are unwell or need check ups. Alonso looked after Bella, my little Persian cat who had polycystic kidneys, for many years and treated her with such kindness until unfortunately nature took its course and Bella had to be put to sleep.

It was a very sad day for me as I loved that little one dearly, but Alonso was so gentle with Bella that when I think back and remember that morning, I know that she was treated so gently that she would not have realised what was happening and so had no distress, and I thank Alonso for that.

Now Alonso has to put up with a fiery ginger tom who always tries to have his fingers off (sorry).

So, with a fantastic staff of receptionists, nurses, and vets � why would you entrust your pets to anywhere else!

 

Reviewed by: jackiem on 10/03/2014

Overall rating:

5

“Best Veterinary Practice in North West London”

I cannot praise the staff too highly at this practice, particularly Linda the receptionist, and in Jeremy Stuart, they have the best vet in the whole of north west london.

He has always been kind and honest with the treatment my budgies have required, and made becuas of him I still have my precious pets. I cannot praise this surgery highly enough.

 

Reviewed by: Whiteschell on 07/03/2014

Overall rating:

5

“Happy Dogs”

I have used this vets for several years (1 cat, 3 dogs) and although the prices sometimes seem a bit steep, the treatment is excellent. The receptionists are friendly & helpful, if they don't know the answer to your question, they will tell you so but then find the answer as quick as possible. The main vet is very professional but also very caring to both the animals, and when needed their owners. We ourselves had to have a much loved dog put to sleep a few years ago and Jeremy actually gave up his day off to help us through the trauma. We also a couple Of days later received a "sorry for your loss" card. I realise the card was good "politics" but what a nice gesture anyway. Jeremy will also answer any questions you ask in laymans terms so you always know what is happening to your pet at any time.

 

Reviewed by: Kay B on 04/03/2014

Overall rating:

5

“New client”

After 25 years at the same vet I have recently moved to Mandeville. I have no idea why I didn't do it sooner.

The receptionist was helpful and informative on the phone. I was welcomed and seen promptly by the vet.

Alonso Dupuy was knowledgeable, friendly and very caring of my pets. I left the surgery feeling very happy at my decision to move to the practice. I'm sure you will too

10/10

 

Reviewed by: Martin on 18/02/2014

Overall rating:

5

“Thank you all for your kind help”

Last year we had to rush our cat Jack to see Jeremy at the Mandeville Vetinary Hospital just before closing time. He made all the time in the world to help and advise us and explained the charges for the care he would provide in detail. We had a printed estimate going home.
We did not have pet insurance, which we explained and we really felt that Jeremy did everything he could to keep our charges to a minimum without compromising Jacks care. We were extremely grateful at the service provided to us by the hospital. Everyone was very kind and they all seemed to know of Jack when we came to pick him up 24 hours later (what had he been up to!) they were all saying how lovely he was. We were told in detail how to care for him over the next few days and were advised to phone on any concerns we had which was most comforting.
A week later Jack was back to his naughty self, thanks to Jeremy and all who cared for him at the time. I don't think Jack would be alive today if it were not for both the speed and the precision care that he got.

 

Reviewed by: Penny on 17/02/2014

Overall rating:

4.8

“Vet Care ”

Have been with the practice for a few years now and have never had a complaint, staff are friendly, approachable and extremely helpful with any questions i may have. When having a consultation with the Vet they are very detailed explaination with ease so anyone can understand it and are more than happy to explain anything that is misunderstood. overall i would recommend this vet to anyone i come across, very happy with the service they provide.

 

Reviewed by: Laura on 16/02/2014

Overall rating:

4.6

“Very Happy”

Friendly helpful vets and staff, very welcoming

 

Reviewed by: Sylvia on 16/01/2014

Overall rating:

5

“Friendly vet”

 

Reviewed by: Elizabeth from northolt on 07/01/2014

Overall rating:

5

“Friendly vets lovely nurses and reception staff”

My cats attend this surgery for ten years and it is like a home from
home for them vets nurses reception staff all get to know you and your animals,if my cats are unwell I only have to pick up the phone and the lovely reception ladies will tell me to bring them in, one of my cats gets very sick from time to time Jeremy and his team treat her with great kindness as she has a long term illness,we all love our animals and I am very happy that my cats are taken care of by goddard veterinary group mandeville

 

Reviewed by: Sharon on 04/01/2014

Overall rating:

4.8

“Jeremy a caring vet”

I have attended this veterinary practice for about 17 years with my family of cats sadly of which i have lost three along the way to various illnesses or conditions.I lost my eldest and beloved cat most recently and of course i am heart broken. Jeremy has been her vet for a long time now and seen her through some difficult times. He has always been honest about the treatment needed and put my mind at ease as to what was best for her that is why i wanted him to give my cat her final consultation as i knew a difficult decision had to be made and i wanted Jeremy to carry this out. He showed such compassion not only to me but to my cat as well making sure she was comfortable at all times and that i was there for her throughout. The team on the reception desk are always friendly and when i went to pay my bill the day after made lovely comments about my cat and just how lovely she was.
Thank you to Jeremy and all the team for such great service.

 

Reviewed by: Juliet on 31/12/2013

Overall rating:

5

“Super vets”

Lovely professional practice who have looked after our various pets for many years. The vets inspire great professional confidence and the receptionists are super. We have been shown great kindness with our animals, both in good times and bad. We adore our animals and are absolutely happy with the service we are given.

 

Reviewed by: Katie on 29/12/2013

Overall rating:

5

“Mandeville purrfect in every way.”

Friendly receptionists, making us welcome whilst waiting for the vet. Then a Vet with a warm smile called us in. Spent time finding out about Katie's symptoms and reassuring me not to worry. "We all love our pets" gave Katie medication and told me to come back the following day if her symptoms continued. She was still poorly on Saturday. Again received the same level of service, excellence. This time they kept her in. Giving me a full break down of the cost and confirming I had cover. Later that afternoon the vet personally called me to give me an update on Katie. I picked her up on Sunday morning. Much better. Thank you Goddards for caring. She is much better now.
Happy New Year To All At Goddards Mandeville

 

Reviewed by: Mrs Carroll, Ealing on 10/12/2013

Overall rating:

5

“Correct diagnosis saved my pet”

I would like to wholeheartedly recommend the services of this vet practice in Northolt, and especially Mr. Jeremy Stewart, whose professionalism and correct diagnosis of my fox terrier's unusual illness essentially saved her life.

I have been using this surgery for the past 9 years and always found the staff caring and professional, the quality of service excellent and the prices very reasonable.

Highly recommended.

 

Reviewed by: FJB on 29/11/2013

Overall rating:

2.6

“Never again”

There we two receptionists, a younger one who was welcoming and helpful and an older, middle aged one who was off hand and judgemental. My cat is just over a year old with a urine infection. The vet was out to make as much money as he possible could and tried to make me feel guilty. The consultation was £42.80. He suggested that my cat had a heart murmur - that would need a £300 scan but then said he would not add this to t he notes as he wasn't certain? He then charged me for a consultation and two meds. £105. I asked for a cheaper option and he said tablets would be cheaper than injection - £85. I paid this and when I got home I googled the meds he had prescribed. Metacam is an oral suspension for cats with arthritis - and can be purchased online for £8.19 retail. He charged me £19.14 for it my cat doesn't have arthritis - he is just over a year old? ! This medication was totally unnecessary and a way to make money. He also gave me synulox and charged me £18.66 - when i googled this I found that the same quantity can be purchased for just 36p. I will never use this vet again. This level of extortion is disgusting and he knew my funds were limited.

Jeremy Robinson
General Manager

I am sorry to receive this complaint and in particular am concerned and surprised if a receptionist failed to meet our customary excellent standard of care during a busy time.
All charges were made known to this client before being incurred, enabling the client to make an informed choice. Treatment was opted for rather than endure the inconvenience of journeying to the RSPCA. All costs were kept to a minimum and after a thorough examination the cat was given Metacam, simply as pain relief for its bladder there being no mention by the vet of any arthritis. A heart murmur was detected but the necessary scan to make a diagnosis was rejected. The online antibiotic price quoted is per tablet so needs to be multiplied by the 14 tablets dispensed before accurate comparison can be made. Additionally, a prescription is needed for medicines so this would have lifted the price of the antibiotic to over £15. We were able to dispense the medications (antibiotics and painkillers) immediately saving the cat delays in treatment and were able to vouch for a trustworthy source of supply. Any private practice has to make a higher charge than that of a charitable organisation on account of a justifiable need for financial stability.

 

Reviewed by: Margaret on 01/11/2013

Overall rating:

4.6

“Out of surgery hrs”

Twice I had to attend the hospital with my Cavalier out of hrs, both times I was treated with kindness and respect by all the staff, would never hesitate to reccommend anyone to to go with their pet.
My usual surgery is Harrow Weald.

 

Reviewed by: Zack on 24/10/2013

Overall rating:

2.6

“Money Making Vet”

Went in for a consultation for a scabby lump on my cat, the only thing I could see was money on vets mind and generally even the reception is programmed to take as much money as they can. My observation came true when I was receiving the bill, always ask this vet about the bill or they will charge you all sorts of costs. Not much care for the pet itself. Compared to the Mathew animal home, they genuinely cared about my cat and did not charge me a fortune, they also gave me a one off free flea treatment and microchip.

Goddard Veterinary Group

'We are Sorry that this client was unhappy with our charges, but we cannot compete with charity vets who are able to rely on donations for their income. Our charges for the consultation, antibiotics and flea control involved in this case are much the same as anywhere else in private practice'

 

Reviewed by: Carmen on 15/03/2013

Overall rating:

5

“Caring Knowledgable Vet”

This vet has lovely nurses and vets, caring and helpful, the Spanish vet is very caring and knowledgable always explains more than we would ususally be told. My cats are very lucky the nurses always share advice. The 24 hour service is also a godsend for my cat that was always getting into fights.

 

Reviewed by: miss lorenzini on 27/02/2013

Overall rating:

5

“Outstanding vet”

When we are ill we want the best doctors around us, and this also applies to our pets. This is what the Goddard mandeville hospital is, The best chance your pet will have. I would like to thank Joel for all the hard work he did trying to save my dog Kyak recently. I feel very sad and cheated that Kyak died from a treatable condition. Had my emergencey happend during the day I have no doubt kyak would still be with us. Through the sadness is the comfort that Joel cleared his work load immediately and performed surgery for many hours trying to save my beloved Kyak not giving up. I must also thank Alonso for for all the years of dedication professionalism and understanding and of course surgery he has performed on my two dogs over the many years. Thank you again Joel Alonso and Jeremy

 

Reviewed by: karl on 14/02/2013

Overall rating:

5

“lovely nurse highly recommended”

I have a very nerves dog,the nurse and staff are always very caring and friendly. wouldnt go anywhere else.

 

Reviewed by: jackiem on 15/01/2013

Overall rating:

5

“Best vet practice in North West London”

I would recommend Jeremy as the best vet in North West London, he is so good and kind with the animals, thanks to him I still have my budgie, alive and well.

I would highly recommend the Mandeville Veterinary Hospital as the best vets practice, all the staff are lovely and helpful and so kind and considerate and very good value for money.

 

Reviewed by: Paul - Ruislip on 08/01/2013

Overall rating:

5

“Natasha - my nomination for the best vet in NW London”

Little Roxy, our Rottweiler puppy, died at 14 months on New Years Eve and Natasha and the entire team at Mandeville did everything they could and provided the best care and aftercare service we could have hoped for. Thank you Natasha for the follow up calls - you are and will continue to be an amazing vet.

Paul & Cris

 

Reviewed by: Mrs Grant on 13/08/2012

Overall rating:

5

“Efficient and Friendly 24 Hour Emergency Surgery”

My cat who i have had since a kitten and is now 1yr 4 mths not neutered nor received and vet care since born was involved in a serious cat fight and left with large holes in his ear and side of his mouth - i phone Goddard and they were happy to see us immediately when we got there we were seen immediately given advice and assistance, all staff from reception to vetinarian where warm welcoming and professional. i felt guilty for not having brought my cat to a vet at some stage in he's kitten life but i wasn't judged. i am glad to my cat is registered with Goodard.