Tel: 0121 429 2829
373 Hagley Road
West Midlands B17 8DL
We care for your Pet as if they were our own!
Reviewed by: Jade on 05/11/2015
Brilliant vets very good with our puppy
Reviewed by: GlitterPaws on 28/10/2015
I am happy with the treatment and care my dog has recived. We have had a few emergencies with my dog and i know he will recive the best care possible from the vets,nurses and staff. We mainly see David and he is very knowledgeable and my dog absolutely loves him!! Other vets we have seen are also very nice. The receptionists are very friendly and I feel like everybody there cares about my dog and all the animals that come into the practice.
Reviewed by: Gill on 22/10/2015
Excellent service, saved my dogs life when she was a pup
Reviewed by: damien on 20/10/2015
this vet is absolutely brilliant, all the staff are the friendly and take a keen interest in both of the pets I have brought here. I couldn't ask for a better vet practice and I will also be continuously returning for any future problems.
Reviewed by: Chetanladwa on 20/10/2015
Great place great people great bandanas
Reviewed by: PANIZ on 02/10/2015
Reviewed by: Kate on 09/04/2015
I've tried several vets over the years and I've always struggled to find one that I've actually trusted to look after my pets. Finding Manor Vets was a blessing!
When registering my kitten there and having her first lot of check ups, we unfortunately had a vet that missed her heart murmur and also put her down as a boy (I'm not sure how that happened!). We've not seen this vet since fortunately and apart from this one meeting, every time we've visited we've been blown away by the kindness and passion from every staff member. It's incredibly obvious from the get go that everyone working here loves animals and they really do treat your pet as their own.
The receptionists are absolutely fantastic and always leave a smile on our face when we visit and the vets and the veterinary nurses themselves are incredible (especially David, my cat seems to love him!). As soon as we found out about her condition (by David), everyone was very sympathetic and talked us through everything. We were worried at first, but now we feel confident knowing she's in good hands.
The practice itself is clean, modern and cheerful. I've recommended it to all my friends in the area and I can't fault it. By far the best vets in the Birmingham area.
Reviewed by: Saitir on 16/02/2015
Simply a wonderful team who have cared for my pet exceptionally well.
Particular thanks to Stephanie and Lindsay.
Only criticism - and it's not about pet care, or something that is a personal issue - is that they could take a more proactive approach to insurance payments, and help less well off clients by accepting payment directly from insurance companies.
Thank you for your kind comments about our team. Regarding he insurance we do offer direct claims (there are certain conditions which must be met to facilitate this but without access to your records, I am not in a position to check your case to see if you qualified), I am sorry if this was not offered to you. Perhaps we can help with this if you need our services again. Thank you again for the kind feedback. Best Regards Manor Vets.
Reviewed by: CFiander on 11/02/2015
Awful place - please do not go here, you'll be charged a very minimum of THREE times the amount you would elsewhere, they are not at all compassionate and all they care about is taking people's money! They wanted £400 to operate on a rat- it was cheaper for me to get on the train and go to a vets in Stoke-On-Trent - I spent well under £200 including the train tickets in the end...
Since then I have found a lovely vets in Birmingham, as my rat's tumour returned and he was very unwell... This only cost me £26 for a consultation, euthanasia and cremation all included - Orchard vets in Oldbury. Absolutely lovely, understanding and empathetic staff there... As opposed to this place, but it's easy to see why they have such good reviews, they act so nice, friendly and welcoming but it's all fake, they guilt trip you into spending loads of money! As I stated, they wanted £400 for the op, £37 for a consultation, and even wanted me to pay extra for pain relief on top... I got told if I couldn't afford it, I would have to have the rat put down and I should make my decision within the next 24 hours. Even had the vet ring me at home the next day, asking me if I've made my decision because my rat is suffering - at this point he wasn't suffering at all and was running around, like his happy usual self.
I'd highly recommend The Orchard Vets in Oldbury, very low prices but genuinely nice, and genuinely care about what is best for the animal.
Thank you for your feedback. I am sorry you were not satisfied with Manor Vets. Our exotic pet service is a specialist service and we aim to offer the best possible care for exotic pets and to the same level as we do with dogs and cats. To that end our vets have specialist qualifications and also train other vets in exotic pet medicine and surgery. Tumours in rats are something we see frequently. Our normal stance should have been to offer you various options, this would include the optimal medical option (which may cost more) but also of cheaper options. I cannot check your account to see the notes as I do not have your details, but if this was not the case I apologise. It is certainly not our policy to put any of our clients under pressure so if you felt this please accept our sincere apologies. Our vets are not paid any kind of commission, they just have your pets best interest at the forefront of their recommendations. If you would like to provide your details to us we can look into the matter further for you and give a more detailed response. We are always looking to improve and would value your interaction with us. Kind Regards Manor Vets. You can contact us on firstname.lastname@example.org
Reviewed by: Harri on 28/10/2014
First time I've ever used this vets. I called in the afternoon and they got me in later that day, appointment was on time too.
The clinic itself is easy to find and the waiting area clean and pleasant. The staff on the desk were polite, friendly and helpful.
The Vet I had was gentle with my pet rat, put him at ease and was clearly very knowledgable. She was happy to talk me through my pets medication (what he was being administered, why, and tips for getting him to take it) overall the experience was a positive one (despite the whole 'my pet is ill' thing) and I will definitely be using this vets again.