Tel: 01767 313 323
Coutts Veterinary Surgery
15 Shortmead Street
Bedfordshire SG18 0AT
Our branches provide a dedicated local service to clients, offering a comprehensive, quality service at affordable prices.
As part of the Medivet family, your pet will have the benefit of the skills and experience of over 200 vets throughout the company. Our staff aim to provide a welcoming and professional environment for both pet and client.
We offer both diagnostic and surgical care as well as a wealth of additional benefits to keep your pet happy and healthy.
Reviewed by: C.Fuller on 05/02/2016
I would recommend this practice 100% to any pet owner.
My experience over 5 years,has been from simple flea and worming treatments to complex surgical procedures,to saying goodbye to a precious pet,everyone in the team cares as if the pet was their own.
Recently my pug had to undergo general anaesthetic twice within two weeks when a tumour was diagnosed .
Mai the lady vet did the surgery with great success, the compassion and understanding she showed me helped me through this very traumatic time.My little pug is only 14 months old so it was a terrible shock.Thankfully due to the expert surgery and follow up care she is on the road to a full recovery.
Theo, the partner,Mai,all the nurses and customer care staff are a fantastic team to entrust the welfare of your beloved pet to . I can never thank them enough for looking after mine ,and showing me as an owner compassion and understanding.
Reviewed by: mary Brennan on 05/09/2015
I found the whole staff at the surgery very helpful, friendly and compassionate. As a new person to the area naturally I wanted the best for my pets and I have found it. I had a great vet at my old town which I thought would be very hard to replace. But thankfully I have found just what I was looking for. Theo and Staff go that little bit extra which is LOST in big practices who have a set way of dealing with clients. You get a individual approach with Coutts Vets. which is brilliant.
Reviewed by: Bren on 24/07/2015
I cannot praise Theo and his team enough, they always have time for you, and are just fantastic with the animals. The best vets we have been too. Carry on the great work.
Reviewed by: All Staff on 26/08/2014
Nothing is to much trouble for them and they treat your pet as if it was there own
Reviewed by: jenni on 24/06/2014
the lady vet Mai was realy kind&gentle to my dog who was poorly
I would definately recommend
very professional but had time for us
always going to use this vets from now on
would realy like to thank them for making him better
Reviewed by: Linda Craddock on 04/03/2014
Having used this pratice for many years having various pets from rabbits, cats, kittens and now 3 wonderful dogs. I cannot recommend this pratice highly enough. This is one vet who DO NOT put money before the welfare of your pet. On Saturday we thought we were going to loose our beloved 10 year old golden retriever Molly due to pyometra - however today Tuesday, Molly is nearly back to her usual self, weeing, pooing, eating, drinking all thanks to YOU guys.
I really cannot thank you enough for all your help, in particular, Theo, Suzanne and Mai who did the surgery. What a wonderful wonderful team you guys make.
Linda & Nigel Craddock
Molly, Burley & Vinnie thank you too.
Reviewed by: The Coe family on 19/12/2013
Our 2 year old cat Sooty went out one evening. She was in perfect health and is a very active cat. When she didn't come in when called we went looking for her to find her paralyzed in the cold. We still do not know what happened to her but we feared the worst. As it was late on a Saturday night we couldn't get her into any vets without paying an extortionate price or driving her miles and miles away.
Coutts agreed to take her in. When we arrived, the family had already said our goodbyes and prepared for the worst- sooty couldn't move her back legs and was clearly in a lot of pain.
Upon being x-rayed her pelvis was shattered to pieces and putting pressure on her internal organs. Sooty is insured but her insurance would barely cover half the full cost of an orthopedic surgeon which she desperately needed. Theo explored all the options, even calling to see if any universities would take her but none would.
He then gave us three options. One would be to put her to sleep straight away, the other to amputate her leg and the last would be he would perform the surgery to try and repair her pelvis at a cost that would fit out insurance budget. Sooty is a young and active cat and we wanted to give her every chance, so we felt that amputating would take from her quality of life not to mention she may still be incontinent after. So therefore it was decided that Theo would attempt the surgery but if it failed she would be put down without having to wake up and endure more pain.
In preparation for the surgery, Sooty was kept very comfortable and was completely free from pain. They helped her go to the toilet as she couldn't do so on her own and generally gave her exceptional care the entire time she was at the vets to ensure she was strong enough for surgery.
Another vet was called from another branch to assist the surgery, and along with Theo they gave Sooty every possible chance of a recovery. They used metal plates and screws to hold her pelvis back together which took many tense hours to complete. Despite being out of his comfort zone, Theo put our little cat back together as well as we believe any orthopedic surgeon could. The team at Coutts went beyond the extra mile to save Sooty and against all odds they succeeded.
It was expected that Sooty would never really be quite back to normal but that she would be comfortable and still have a decent quality of life. Now 8 weeks on, Sooty's fur is growing back and she is back to all her mischief with her daughter. Her leg will always be stiff but she has made as close to a full recovery as possible and we have many more years to enjoy our sweet girl.
We quite simply cannot thank the team at Coutts enough. They went above and beyond all expectations and we were treated better than at any other vets we had used before. Their compassion and determination to put the animal before anything else is incredible.
Reviewed by: Dusty Pardoe-martin on 18/12/2013
Over the last few months I have had some medical issues, and my mum took me to see Theo and his team in the Biggleswade surgery. I didn't have serious problems but my issues worried my mum very much. On each visit Sue and Jade made a great fuss of me which made me and my mum very relaxed and i was not so frightened when I saw Theo and Maitane.
When I saw Theo or Maitane they always give me a big cuddle and lots of fuss! I then let them examine me without any trouble. When they have given me medicine I have always felt much better in no time!
When the time came for my mum to pay, because I am covered under an insurance policy, Sue always helps my mum to complete the paperwork and sorted out all the medication I needed. Sue made sure that my mum was happy that all the paperwork and medicine is in order.
I am so happy that my mum takes me to this vets in Biggleswade and I will always recommend to my friends.
I am a very lucky dog that my vets is very caring, thoughtful, professional and friendly.
Reviewed by: murserf on 05/11/2013
We recently had to have our beautiful cat put to sleep. A horrible situation but it was made much easier by the staff at Coutts who delivered the news clearly and with great sensitivity. I was later given my cat's paw print on a card which was incredibly touching. It will hang in our house for many years to come. Thank you for your care and understanding, we will continue to bring our pets to you as long as we are local!
Reviewed by: Emily1987 on 08/07/2013
When my 2 guinea pigs fell suddenly ill in January 2013 and I knew the out come wasnt good I felt like it was all my fault at the time.
They both got a neurological problem (which still to this day dont know how) and had to be put to sleep.
The vet was very kind and sympathetic. Also a few days later we got a written card of condolences of our lose. That really touched my heart and made me feel they really did care and cheered me up.