Ouse Valley Vets

Website: http://www.medivet.co.uk/practice-finder/cambridgeshire/st-ives/
Email: st.ives@medivet.co.uk
Tel: 01480 463170

Medivet St Ives
7 Station Road
St Ives
Huntingdon
Cambridgeshire PE27 5BH


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Practice Details

Our branches provide a dedicated local service to clients, offering a comprehensive, quality service at affordable prices.

As part of the Medivet family, your pet will have the benefit of the skills and experience of over 200 vets throughout the company.  Our staff aim to provide a welcoming and professional environment for both pet and client.

We offer both diagnostic and surgical care as well as a wealth of additional benefits to keep your pet happy and healthy.

Average Rating

Ouse Valley Vets Based on 12 rating(s)s
4.0
Best possible rating: 5
Average rating: 4.0
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Vet Practice Reviews

Reviewed by: Tracey Marshall (Charlie's Mum) on 05/08/2014

Overall rating:

5

“Exceptional - Fully recommended”

My Black Labrador, Charlie, has been under the care of Ouse Valley vets since he was 8 weeks old, initially at Brampton, and now predominantly St Ives. I have always found the staff (at both surgeries) extremely friendly, caring and professional; and from the very first visit (a positive experience - involving an injection and afterwards a biscuit) Charlie has always been happy to visit.

With absolutely no warning, my poor boy suffered a spontaneous collapsed lung in May 14, and the situation quickly turned from a fairly routine trip to the vet to see what was wrong to an emergency / life threatening situation. Shortly after I left him at the surgery (expecting to collect him later after x-rays) the vet called me and informed me that Charlie had deteriorated quickly, emergency surgery was his only chance, and I should prepare for the worst. I cannot begin to describe my feelings at that point.

Charlie underwent emergency surgery, and remained in theatre under anaesthetic most of that day. I understand that pretty much all the staff at the surgery were involved at one point or another - this was a real team effort with the staff supporting each other (and hence giving Charlie the best care) throughout the day.

Thanks to the skill, care and dedication of the staff, Charlie survived surgery. The vets found the problem, removed part of one of his lungs, and stapled him back up. Incredibly, his speed of recovery meant that he was allowed home 2 days later, and 3 months on Charlie is thriving - and very nearly back up to full Labrador speed.

Throughout that entire traumatic period, the staff were amazing. The vet kept me fully informed about the situation: initially being open and honest about Charlie's chance of survival; and then keeping me up to speed throughout the day. And I really appreciated the cup of tea made for me when I returned to the surgery that afternoon! Latterly, whenever he goes in for a check up the staff all want to make a fuss of him.

I cannot speak highly enough about this amazing team of people.
Even after everything he has been through, I think it speaks volumes that Charlie still loves going to the vets, wagging his tail both on his way in and out. If the surgery is good enough for my boy, then it gets my full recommendation.

Outstanding.

 

Reviewed by: Joanna on 22/07/2014

Overall rating:

1

 

Reviewed by: Mrs W on 05/06/2014

Overall rating:

5

“Outstanding”

I have recently needed urgent help after my dog was hit by a car, the female veterinary surgeon and nurse were absolutely fantastic. They put my mind at ease straight away with thorough assessment and injury treatment combined with a very caring and compassionate manner. Exactly what you need in a crisis! Can't thank them enough.

 

Reviewed by: costello on 13/03/2014

Overall rating:

1.4

 

Reviewed by: Liz on 17/02/2014

Overall rating:

5

“Very happy with the service”

Recently my cat had to stay at this Practice for the day as she required dental treatment. She is very nervous, but I found the staff to be very friendly and caring. Unfortunatly she had to have some teeth removed which meant another trip back to the surgery for a check up. Although she did not like the second journey in such a short period of time, she was again met with pleasant and caring staff.

 

Reviewed by: Richard on 14/02/2014

Overall rating:

1

“Will not be going back”

 

Reviewed by: Ashley on 31/12/2013

Overall rating:

5

“Excellent, Honest Vet Care”

I have been taking my Beagle, Sheev, to Ouse Valley Vets St. Ives since 2011 and I could not be happier with the care my dog receives from the vet team. As an example, Sheev had to have surgery to remove several rapidly growning benign tumors, and due to the size, location and number of tumors as well as the age of my dog (he is 13!), the surgery was very risky. Both Evgeni and Chris walked me through every step pre- and post-surgery, and were very helpful at explaining the situation as it evolved.

Sheev experienced unforseen complications with the surgery which quickly became very, very expensive (at Sheev's age, he is not eligible for pet insurance). The practice put my dog's health and safety first, then worked with me to make sure I could pay the fees in a schedule that was comfortable to me. The practice did not have to extend this courtesy to me, but wanted to make sure that Sheev got the best care even if I struggled with the cost. Both Evgeni and Chris were with Sheev and I through all the many post-surgery complications...Chris even allowed me to call him on the weekend so that he could make sure Sheev was doing okay.

My dog is a member of my family and is both very cherished and loved - I would not hesitate to recommend anyone putting the health and care of their family pets in the hands of Ouse Valley Vets St. Ives.

 

Reviewed by: Deborah on 25/05/2013

Overall rating:

5

“Professional, individual care”

I switched to the StIves practice when I had a chronically ill cat and was getting very poor care from my existing vets, which was making the trauma for me worse. However, switching vets was the best thing I ever did. Merlin got fantastic, professional care and when the awful end came, he got a very compassionate response - as did I.

I have since registered four animals here, and I simply cannot fault the care. Compared to many vets I have known, St. Ives really provide the best service. The reception staff are incredibly helpful and professional and the vets and nurses can not be faulted for their care. In summary, you are always treated as an individual and both you and your pet will appreciate this.

 

Reviewed by: Angela O'connor on 07/12/2012

Overall rating:

5

“I would highly recommend Ouse Valley Vets.”

I have been very impressed with Ouse Valley Vets, they have shown true compassion for my cat over the last few weeks and did everything they could to make sure he had the best treatment. The Vets went the extra mile, The Practice Manager was on the case and the nurses were so supportive during a stressful time. He is now on the mend, sporting an attractive yellow bandage. A big thank you!


 

Reviewed by: Charlie's Mum on 16/08/2012

Overall rating:

5

“Dedicated Care.”

I have been with this practice for many years so know many of the staff. They are all very friendly and helpful. I have dealt mainly with Evgeni Hristoskov since he joined the practice and grown to know him very well since my dog is 14 years old and has a heart problem, resulting in frequent visits. Evgeni has been extremely good with Charlie and I have the deepest regard for his dedication and patience, not just with the dog, but with me also! He always finds time to explain things carefully, and will always listen to my concerns. I have complete trust that my dog will get the best care.

 

Reviewed by: Richter on 08/08/2012

Overall rating:

5

“Words of thanks”

This is just to say how touched we are by such a special treatment our dog received at the surgery. The staff see a personality in each pet and one could not have wished for a better service. Our warmest and most special words of gratitude are to Dr Vlad Focsaneanu for the highest level of professionalism and great patience in dealing with our case. So many words of thanks!

 

Reviewed by: rosies mum on 10/04/2012

Overall rating:

5

“PAIN FREE AND HAPPY”

if rosie could speak she would say how cool is that to have such a major operation without pain and with such tender care from everyone and i did not mind to much when i had to wear that silly buster collar we are telling everyone the best vet practise in st ives