Apex Veterinary Surgery

Website: http://www.medivet.co.uk/practice-finder/essex/south-ockendon/
Email: south.ockendon@medivet.co.uk
Tel: 01708 853 897

Medivet South Ockendon
2 Canterbury Parade
South Road
South Ockendon
Essex RM15 6NH


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Practice Details

Our branches provide a dedicated local service to clients, offering a comprehensive, quality service at affordable prices. Our branches can also provide access to 24 hour services via our linked Enfield 24hr Continuous Care and Emergency Centre.

As a part of the Medivet family, your pet will have the benefit of the skills and experience of over 200 vets throughout the company. Our staff aim to provide a welcoming and professional environment for both pet and client.

We offer both diagnostic and surgical care as well as a wealth of additional benefits to keep your pet happy and healthy.

Average Rating

Apex Veterinary Surgery

Medivet South Ockendon 2 Canterbury Parade South Road South Ockendon, RM15 6NH
01708 853 897
3.5 Based on 7 ratings
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Vet Practice Reviews

Reviewed by: KelleyMac on 15/06/2014

Overall rating:

5

“Best care ever”

Our 7 year old Westie was diagnosed with Cushings Disease around 3 months ago. Adele was great, explaining everything she had to do. Jenny and Nickie was very helpful too at a stressful time. Alfie went downhill very rapidly, not eating and losing loads of weight, although Adele tried everything she could and two weeks ago we had to have Alfie put to sleep. Even at this upsetting time Adele was very caring and understanding, giving us time to be with Alfie after he had passed. I can't recommend Adele and her team enough.



 

Reviewed by: Guider on 04/04/2014

Overall rating:

5

“Excellent service”

I have visited this vet practice for many years now, and have always had great service and communication with all the staff. I am a puppy walker for Guide Dogs, and would highly recommend them to all pet owners.

 

Reviewed by: sean rogers on 24/10/2013

Overall rating:

2.8

“awful waiting times”

The waiting times at this vet are APPALLING
Oh please get with the times and text people updates if your your appointment is going to be pushed back 30mins 50mins I kid you not we have waited 50 mins after our alloted time
We all lead busy lives and you are here to provide us a a service rather than us being here for your pleasure in sn uncomfortable seat

Medivet

Dear Mr Rogers

Thank you for taking the time to review our practice. I am sorry your experience at Medivet South Ockendon was not as expected. We always prioritise our patients care, and animal welfare is at the core of everything we do. During times of emergency, unfortunately long waits can occur and we will offer to book waiting clients in for another appointment at a time more convenient to them. We try to stick closely to appointment times but we often see other critical patients first as a matter of urgency and aim to give every patient the time and care they need. We hope you are able to visit us again soon.

 

Reviewed by: Diamondpaws on 04/07/2013

Overall rating:

4.8

“Friendly & very helpful in a tough situation”

Over the weekend My dog collapsed, rushed him to apex chafford where Adele was in the practise. They was so helpful in such a tough situation. They saved my oscars life. And I am so great full for this. Even though he's 11, they still tried & he come through it. So happy with all the treatment given & friendly ness off the staff. Would recommend this vet to others. They took lots of special care for my boy & that made me feel more at ease.

 

Reviewed by: Sharon on 23/02/2013

Overall rating:

1

“Disappointing Treatment and Customer Service”

 

Reviewed by: MrsBlower on 05/02/2013

Overall rating:

5

“Life Savers!!!”

I took my very poorly Irish Setter to Apex after 3 days of not eating/drinking. Gerald worked a miracle!!! After scanning my poorly pooch, he noticed that there was something lodged in his intestine and, after performing life-saving surgery that very afternoon and a couple of days in the animal hospital, my beautiful pup was ready to come home - complete with The Cone of Shame to stop him biting out his staples.
I honestly think that without Gerald's quick diagnosis, my beloved pet would have died. The care and compassion that all in the surgery showed was outstanding and I cannot recommend them enough. They even sorted my insurance claim out for me which helped in a very distressing time.
I would highly recommend Apex - they have shown me that they look after animals because they love them. My dog greeted Gerald like a long lost friend when he went for a check up and I will be forever grateful to the whole team for looking after both of us xx

 

Reviewed by: L on 02/01/2013

Overall rating:

1