1 Tilehurst Road
Berkshire RG1 7TW
Reviewed by: Louise on 21/12/2015
As we had never owned pets as adults we were nervous about finding a vet for our new puppy. We signed up with a smaller vets in Reading but every time we went we really felt like the service was rushed, impersonal and questions were only ever allowed at the end of the appointment (try telling that to a worried dog owner!)
We started to wonder if this was the norm and as we only live round the corner from Castle Hill we decided to give them a try. The difference in service was staggering! Every vet we've seen has been patient, kind, knowledgeable and best of all, always spelled out our options regarding any treatment needed. We've never felt rushed, we've always had an appointment within 24 hours and the dog (despite some not so fun treatments there to date) still pulls on the lead to get in the door! The receptionists (especially Jo :-)) are always so friendly and polite and they ALWAYS have time to listen on the phone if you call unsure whether an appointment is required.
I would not hesitate to recommend this practice, especially to anyone who is new to owning a pet and needs a gentle hand or anyone who, like us, had Googled all the warnings and was unsure who to go with.
Thanks again Castle Hill, your patience and professionalism stand out a mile.
Reviewed by: Chesey on 24/06/2015
Always was seen early and have seen nurses and vets who generally care although my dog was neutered for free on an RSPCA scheme the nurse also took the time and care to seek items for aftercare that they were not able to sell on (for various reasons and to help aid with financial difficulty), but were perfectly good to use and helped prevent any accidents or problem after op i.e..stitches being pulled etc and also i see they go to that extra mile to take care of animals as if they are their own..My dog seemed relaxed and at ease through the hole experience :)
Reviewed by: Brian Millar on 11/01/2015
Our Dog, Kalli, was put to sleep last week. I would like to thank the vet and nursing staff who looked after Kalli before and after she died. They were very sympathetic and kind to us and Kalli.
Thank you for the kind words and help in what was and still is a difficult time.
Reviewed by: Snikwas on 10/09/2013
We've been coming to Castle Vets since 1987, having been unhappy with an initial earlier practice, and being recommended by a work colleague.
First Dr Barber then Mr Edgar looked after our first dog, and we've since seen Kate, Claire, Mr Orr occasionally and especially Peter Jackman since. They've looked after,treated and pts two of our three dogs and I can't praise them enough in every circumstance. We've always only ever received excellent advice and help from everyone in the practice and those concerned with it.
I would recommend them to anyone.
Reviewed by: Squealer on 26/07/2013
My Cat who was only six, was diagnosed with a Heart Murmur at another Vats, I didn't agree with this, so took her to Castle Hill. They diagnosed her straight way with FIV and showed nothing but kindness both to her and to us, They are a very friendly practice, and very caring towards feelings particulary towards the end of her life and at the end, they really helped to keep her going for over 12 months, had her to stay while we had a break and looked after her extremely well. Many thanks go to Peter, Jackie and team. Ronnie Catt